⚡Stack Radar

Incident Management & On-Call · Reviewed 26 Oct 2026

PagerDuty

AI-first operations platform for incident management, on-call, and automation.

from $21 · free tier · pagerduty.com ↗

Paid against free › Incident Management & On-Call › PagerDuty

PagerDuty at a glance
1.4MEstimated total trafficModeled monthly visits4.3KRanking keywordsPublic search sample97/100Technical health15 pages checked0Referring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

PagerDuty is a digital operations management platform that helps businesses detect, respond, and resolve incidents in real time S1 S6. IT, DevOps, and customer support teams use it to manage on-call schedules, automate incident response, and reduce alert fatigue S6. Its practical value lies in accelerating resolution and improving operational reliability through automation and AI S6 S11.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: PagerDuty is a digital operations management platform S1.
  • Core purpose: It helps teams quickly escalate and resolve major incidents and events S6.
  • Intended users: IT operations, DevOps, and customer support teams S6.
  • Product scope: A platform offering incident management, AIOps, AI agents, and runbook automation S6 S11 S17.
  • Positioning: Positioned as an AI-first operations platform S88.
  • Claimed distinction: Claims to be built on the industry's deepest data foundation S88.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
IT OperationsProactively manage digital operations by collecting data signals and automating response S6.
DevOps teamsAutomate incident response and runbooks to reduce manual work S6 S11.
Customer support teamsClose the loop with technical teams to resolve issues faster S6.
Enterprise customersWin the market with resilience through the PD Reliability Platform S149.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Incident ManagementAutomates detection, response, and resolution of incidents, including on-call management S6.
AIOpsUses machine learning to reduce alert noise and automate repetitive work S11.
AI AgentsDeploys specialized agents like Scribe and Insights to automate incident documentation and provide recommendations S17.
Runbook AutomationAutomates routine response plays and runbooks to shift operations from ticket time to machine time S6.
Status PagesProvides status pages to keep stakeholders informed during incidents S149.
Live Call RoutingRoutes calls to the right people during incidents S149.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
750+ native integrationsIntegrationConnect with monitoring, ticketing, and chat tools S6.
SlackIntegrationOut-of-the-box integration for collaboration S170.
Microsoft TeamsIntegrationNew integration for team collaboration S170.
Salesforce Service CloudIntegrationIntegration for customer service teams S165.
ZendeskIntegrationUpdated integration with automated workflows and status dashboard S165.
MCPAI interfaceSurfaces PagerDuty data in AI tools S88.
BackstageIntegrationSurfaces PagerDuty data in developer portal S88.
APIsAPIDocs, client libraries, and APIs for adding real-time action to apps S1.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 S149Up to 5 users S1491 schedule, 1 escalation policy, 100 SMS/phone notifications per month S149
Professional$21/user/mo billed annually, $25 billed monthly S149Post-incident reviews, SSO S149AIOps, Advance, Status Pages, Live Call Routing are add-ons S149
Starter (PD Reliability Platform)$2,800/year platform fee S14910 seats, 1,000 AI actions, 5,000 events S149Credit packs for more S149
Essential (PD Reliability Platform)$12,000/year platform fee S14920 seats, 4,000 AI actions, 40,000 events, 2 live call routing lines S149Credit packs for more S149
Plus (PD Reliability Platform)$48,000/year platform fee S14950 seats, 16,000 AI actions, 150,000 events, 3 live call routing lines S149Credit packs for more S149
Ultimate (PD Reliability Platform)Custom pricing S149500 seats, 100,000 AI actions, 2,000,000 events S149Contact sales S149

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
careers.pagerduty.com414.5careers pagerduty
ibm.com111chaos testing
qentelli.com112chaos testing
testrigor.com113chaos testing
job-boards.greenhouse.io114careers pagerduty
loadview-testing.com114chaos testing
linkedin.com115careers pagerduty
testsigma.com115chaos testing
apexon.com116chaos testing
builtin.com117careers pagerduty

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

Website intelligence — Scout synthesis

  • The homepage claims "Trusted by 70% of Fortune 100" W5, positioning against enterprise competitors.
  • The platform page states "PagerDuty integrates with any tool in your ecosystem" W156, suggesting a broad integration strategy.
  • The AIOps page claims "750+ native integrations" W238, which is a competitive differentiator.
  • The blog post on the Enterprise plan mentions "the patchwork approach of tools and processes" as a problem W58, positioning PagerDuty as a consolidated alternative.
  • Scout inference: PagerDuty is positioning against fragmented tool stacks and legacy on-call tools by emphasizing AI, automation, and a unified platform.
13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.4%
MonthSource
—All AI assistants
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresTurn incidents into intelligence. PagerDuty's AI-first Operations Platform helps you automate, resolve, and prevent critical issues — from detection to resolution.https://www.pagerduty.com/
featuresThe platform for AI-first operationshttps://www.pagerduty.com/
featuresOur AI is trained on data from more failures, more fixes, and more patterns than any platform in the category.https://www.pagerduty.com/
featuresLearn morehttps://www.pagerduty.com/
featuresDetect, respond, resolve, and learn, all in one place. Manage incidents directly in Slack or Microsoft Teams with AI working alongside your team, automated workflows, and continuous improvement built in.https://www.pagerduty.com/
featuresAn always-on world requires a proactive, intelligent, and automated approach to managing your digital operations. PagerDuty puts the customer experience at the center of how teams work together to reduce incident frequency and duration, with a direct line to customer support teams. Distributed DevOps teams operate with full-service ownership with multi-faceted visibility into their apps and services. And when business-impacting issues do strike, PagerDuty ensures you're never caught off-guard by collecting data signals from anywhere, interpreting those signals using machine learning, automatically engaging the right people, and accelerating resolution and learning.https://www.pagerduty.com/platform/
featuresPagerDuty helps you proactively manage your digital operations by collecting data signals from anywhere, interpreting those signals using machine learning, automatically engaging the right people, and accelerating resolution and learning.https://www.pagerduty.com/platform/
featuresAt PagerDuty, we’re developing generative AI capabilities tailored to support crucial operations. By integrating GenAI features into the PagerDuty Operations Cloud, these enhancements are designed to help our customers drive operational resilience, mitigate risk, and scale the business with fast time to value and high return on effort.https://www.pagerduty.com/blog/news-announcements/pagerduty-advance-genai-features-for-the-pagerduty-operations-cloud/
featuresPagerDuty Advance, GenAI for every step of the incident lifecycleToday, we’re excited to announce the general availability of PagerDuty Advance, a suite of GenAI capabilities embedded in the PagerDuty Operations Cloud platform. With PagerDuty Advance, organizations can accelerate digital transformation initiatives while empowering responders to work faster and smarter by automating time-consuming tasks and surfacing relevant context from incident detection to resolution and learning via prompted and proactive interactions.https://www.pagerduty.com/blog/news-announcements/pagerduty-advance-genai-features-for-the-pagerduty-operations-cloud/
featuresHarness AI and automation to transform your operationsThe PagerDuty Operations Cloud is designed to tackle critical operations work and help businesses deliver on their top strategic initiatives by leveraging GenAI to accelerate those efforts. Whether it’s revolutionizing the incident management process, modernizing the operations center, or streamlining automation, PagerDuty Advance scales teams with AI and automation, helping leaders to successfully land transformation initiatives. Here’s how:https://www.pagerduty.com/blog/news-announcements/pagerduty-advance-genai-features-for-the-pagerduty-operations-cloud/
featuresPagerDuty AI agents help operations teams do critical work better, faster, and smarter.https://www.pagerduty.com/platform/ai-agents/
featuresAI agents remove overhead, autoremediating what's possible to free up your team for what really matters.https://www.pagerduty.com/platform/ai-agents/
featuresReliable AI for critical work.https://www.pagerduty.com/platform/ai-agents/
featuresAutomate with confidence: built-in guardrails and a dedicated dataset of operational intelligence enable AI agents to deliver higher quality insights.https://www.pagerduty.com/platform/ai-agents/
featuresLearn Morehttps://www.pagerduty.com/platform/ai-agents/
featuresAI Agents are a powerful tool to assist modern businesses with resource constraints, boosting productivity and efficiency. AI Agents can reduce operating costs by improving operational maturity, mitigating the risk of human error and operational failure to deliver better customer experiences, and accelerate the pace of innovation to drive growth.https://www.pagerduty.com/platform/ai-agents/
featuresThere are 3 key differences between agentic AI and generative AI: reactivity vs. proactivity; decision-making; capabilities. PagerDuty Advance is a comprehensive suite of generative AI features integrated with the PagerDuty Operations Cloud. In the context of agentic AI, PagerDuty Advance acts as a coordinator of agents.https://www.pagerduty.com/platform/ai-agents/
featuresPagerDuty embeds machine learning, AI, and automation into our platform to cut costs, reduce risk, and speed up resolution. PagerDuty AIOps helps teams reduce alert noise, improve incident visibility, triage efficiently, and remove manual, repetitive work from the incident response process. See fewer incidents and faster resolution in days, not months, with no maintenance required.https://www.pagerduty.com/platform/aiops/
featuresTired of alert fatigue? Reduce the noise instantly using built-in machine learning or your own logic–and give your team the signal clarity they've been missing.https://www.pagerduty.com/platform/aiops/
featuresEnd-to-end incident management that gets smarter over time. AI agents automate the toil, freeing you to focus on what matters.https://www.pagerduty.com/

These are first-party product claims, not independent measurements of AI-search visibility.

Website intelligence — Scout synthesis

  • The homepage title is "PagerDuty: The AI-First Operations Platform" W1.
  • The homepage copy mentions "AI agents automate the toil" W3.
  • The pricing page describes the flagship product as "An AI-first platform for reliability" W27.
  • The AI Agents page describes "PagerDuty AI agents" as helping "operations teams do critical work better, faster, and smarter" W194.
  • The AIOps page claims "PagerDuty AIOps slashes alerts by 91%" W218.
  • The AIOps pricing page lists PagerDuty Advance as "Generative and Agentic AI" W139.
  • Scout inference: AI is a central theme across the site, with consistent messaging around AI agents, AIOps, and GenAI.
14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where careers.pagerduty.com appears.4 first-page appearances across careers pagerduty

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Website intelligence — Scout synthesis

  • The homepage promotes a webinar titled "Get Smarter with Every Incident" W13-W15, indicating active content marketing.
  • The homepage links to a blog post "A Launch Day in the Life with AI Teammates" W16-W17, suggesting thought leadership content.
  • The homepage links to an ebook: "The PagerDuty Incident Management buyer's guide" W18-W19.
  • The homepage links to a Forrester Total Economic Impact study W23, which is a strong sales enablement asset.
  • The AIOps page links to "Industry Perspectives: Leaders on Digital Operations" W235-W237, another content asset.
  • Scout inference: PagerDuty has a robust content marketing engine with webinars, ebooks, and analyst studies, which can be leveraged for SEO and lead generation.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
G2PagerDuty Reviews & Product DetailsGrounded web searchPagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. ... ### 887 PagerDuty Reviews ... 4.5 out of 5 ... Expensive
Software AdvicePagerDuty Reviews, Pros and Cons - 2026 Software AdviceGrounded web search"It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy!" "It is missing night mode feature on web version and it is difficult to view
AWS MarketplacePagerDuty Operations CloudGrounded web searchI like using PagerDuty for its reliability, as it ensures that we don ... t miss major critical issues. I use it mainly for on-call schedules and ... I find the AIOps and noise reduction features valuable. The setup was pretty simple, which I appreciated
SaaS FlagsPagerDuty Review: Is It Worth It? 3 Documented Complaints — SaaS FlagsGrounded web searchare sourced from public platforms spanning US, UK, and global consumers. Each report links back to its original source. / Platform / Reports / Who's reporting / / --- / --- / --- / / Reddit / 2 / US & global users / / G2 / 1 / Global B2B buyers /
G2Compare PagerDuty and incident.io Social Share OptionsGrounded web searchPagerDuty(892)4.5 out of 5PagerDuty By PagerDuty Try for free incident.io(176)4.8 out of 5incident.io By incident.io Try for free At a Glance PagerDuty Star Rating (892) 4.5 out of 5 Market Segments Mid-Market (42.7% of reviews)
G2Compare PagerDuty and ServiceNow IT Service Management Social Share OptionsGrounded web searchPagerDuty(892)4.5 out of 5PagerDuty By PagerDuty Try for free ServiceNow IT Service Management(887)4.3 out of 5ServiceNow IT Service Management By ServiceNow ... Glance PagerDuty Star Rating (892) 4.5 out of 5 Market Segments Mid-Market (42.7% of

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyPagerDuty Process Automation teamcustomer case study — A key metric for service and support is mean time to resolution (MTTR). (Customer_Case_Study_PagerDuty)
RatingFeaturedCustomerstestimonial — Read 187 PagerDuty reviews and testimonials from customers, explore 128 case studies and customer success stories, and watch 35 customer videos to see why companies chose PagerDuty as their Incident Management Software ... (350 PagerDuty Customer Reviews & References / FeaturedCustomers)

Independent mentions

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipPagerDuty follows our published guidelines for the safe and secure use of Generative AI. This is part of our broader Security and Privacy by Design discipline and includes protection of customer data in transit and at resource
Contact and supportAll new PagerDuty accounts come with fully-featured, risk-free 14 day trial (no credit card required). During the free trial, you'll be able to send phone calls and SMSes free of charge. If you decide not to register forsource
Legal and privacyNot published on the collected pages.—
Security and complianceCreate a Status Page: Managers, Global Admins, and Account Owners can create External Status Pages. Users who create an External Status Page become the Page Owner. Page Owners can edit their own status pages or deletsource
Uptime and status pageThis new offering continues to deliver on the promises of the PagerDuty Operations Cloud to solve the biggest problems facing the modern digital enterprise. Today, customers are dealing with more complex digital ecosystesource
Domain registered2009-02-12—
Domain expires2027-01-31—

Not found on the collected pages: legal and privacy. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
PagerDuty’s New Digital Ops Platform Release Delivers Advanced Machine Learning and Automation Capabilities to Facilitate Digital Acceleration for the World's Most Recognized Brands / PagerDutyRelease notesPagerDuty’s New Digital Ops Platform Release Delivers Advanced Machine Learning and Automation Capabilities to Facilitate Digital Acceleration for the (source)Not dated

Not found in the collected public sources: public roadmap, status page, separate help center or knowledge base.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based platform, accessible via web and mobile apps S6.S6
Platforms and appsiOS and Android mobile apps available S6.S6
API and extensibility (API, SDK, webhooks, MCP, plugins)APIs and client libraries available S1; MCP support S88.S1 S88
Data ownership and exportNot published on the collected pages.—
Performance and reliability claimsAIOps slashes alerts by 91% S11.S11
Release activityNot published on the collected pages.—
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2009-02-12 — MarkMonitor Inc.
Domain expires2027-01-31
TLS certificateDigiCert Inc, valid, expires 2027-03-18
Security headersCSP
Headers not servedHSTS, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headercloudflare
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversns-1285.awsdns-32.org, ns-1659.awsdns-15.co.uk

Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s). A gap here means the lookup was unavailable, not that the finding is negative.

20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 97/100
  • Critical issues: 0
  • Warnings: 8
  • Notices: 6

Issues

SeverityIssueValueAffected URL
warningMissing meta description—https://www.pagerduty.com/search/
warningMissing canonical URL—https://www.pagerduty.com/search/
noticePage is marked noindex—https://www.pagerduty.com/search/
noticeMeta description length should be reviewed203https://www.pagerduty.com/de/
noticeMeta description length should be reviewed201https://www.pagerduty.com/fr/
noticeMeta description length should be reviewed41https://www.pagerduty.com/sign-up/
noticePage is marked noindex—https://www.pagerduty.com/sign-up/
noticeLow visible word count43https://www.pagerduty.com/sign-up/
warningMissing meta description—https://www.pagerduty.com/platform/business-ops/status-pages/
warningPage should have one primary H12https://www.pagerduty.com/platform/business-ops/status-pages/
warningDuplicate title in audit sample2https://www.pagerduty.com/
warningDuplicate title in audit sample2https://www.pagerduty.com/
warningDuplicate meta description in audit sample2https://www.pagerduty.com/
warningDuplicate meta description in audit sample2https://www.pagerduty.com/

Crawled pages

StatusTitleH1sWordsResponseURL
200PagerDuty: The AI-First Operations Platform11908153 mshttps://www.pagerduty.com/
200PagerDuty: The AI-First Operations Platform11908113 mshttps://www.pagerduty.com/
200Plans & Pricing \PagerDuty155521,145 ms
200Search \PagerDuty152288 ms
200PagerDuty: Die KI-First Operations-Plattform118391,127 mshttps://www.pagerduty.com/de/
200PagerDuty : La Plateforme d'Opérations IA-First12144212 mshttps://www.pagerduty.com/fr/
200Contact Us \PagerDuty155094 ms
200PD Reliability Platform14380 mshttps://www.pagerduty.com/sign-up/
200Operations Cloud \PagerDuty11346198 ms
200Incident Management \PagerDuty11752187 ms
200AI for Operations \PagerDuty11302125 ms
200Automation \PagerDuty11490363 ms
200AI Agents \PagerDuty1136088 ms
200PagerDuty Status Pages \PagerDuty21446485 ms
200Generative AI \PagerDuty1160398 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct82.8%
search4.7%
search organic4.3%
search paid0.5%
social2.4%
social organic2.1%
social paid0.2%
referrals7.2%
paid referrals0.5%
mail1.9%
gen ai0.4%
affiliate0.0%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors. Evidence gaps include lack of detailed security certifications, uptime SLAs, and data export options. Open questions remain about the exact scope of AI agent capabilities and the total cost of ownership for enterprise plans.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from pagerduty.com, including product, pricing, company, and newsroom pages. Static and rendered page collection were used. External proof search was performed but no external reviews were verified. Limitations include reliance on vendor-published claims and absence of independent customer reviews.

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