Surveys · Reviewed 23 Oct 2026

Zoho Survey

Online survey builder for creating, distributing, and analyzing surveys.

from $7.42 · free tier · zoho.com ↗

Paid against free › Surveys › Zoho Survey

Zoho Survey at a glance

Overview

01

Summary

The useful answer before the supporting detail.

Zoho Survey is an online survey platform for creating, distributing, and analyzing surveys S1. It serves businesses and individuals needing customer feedback, market research, and candidate assessments S45 S47. The platform offers a free tier, paid plans, and enterprise features like SSO and audit logs S33 S22. Its practical value lies in its ease of use, AI-assisted creation, and integrations with Zoho and third-party apps S33.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Zoho Survey, an online survey builder by Zoho S1.
  • Core purpose: Helps users create, distribute, and analyze surveys to gather feedback and insights S1.
  • Intended users: Businesses, market researchers, HR teams, and customer experience professionals S45 S47 S144.
  • Product scope: A standalone survey application, not a broader platform; includes survey creation, distribution, and reporting tools S1.
  • Positioning: Positioned as an affordable, feature-rich survey solution for all business needs S1 S45.
  • Claimed distinction: Offers a free tier and AI survey creator, distinguishing it from competitors S1 S33.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Customer experience teamsMeasure CSAT, CES, and NPS to track satisfaction and loyalty S45.
Market researchersConduct data-driven market research to inform strategy and growth S47.
HR and recruitingAssess candidate fit and gather feedback during hiring S144.
Product teamsGather user insights to optimize product experience S157.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
AI Survey CreatorGenerates ready-to-edit surveys from a text description S33.
Question typesOffers 30+ question types including NPS, ranking, and signature S22.
Survey logicEnables display, page, and answer logic to personalize survey flow S33.
Multi-channel distributionDistributes surveys via web, email, SMS, and social media S44.
White-labelingAllows custom branding with themes, logos, and custom domains S44 S45.
Data exportExports responses to Excel, Google Sheets, SPSS, and Zoho Sheet S47 S33.
Enterprise adminProvides department creation, user management, and audit logs S22.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
Zoho CRMIntegrationTransfers survey data to enrich customer profiles S33.
Zoho RecruitIntegrationSyncs candidate assessment responses with recruitment workflows S33.
Zoho SheetIntegrationExports survey data for analysis and collaboration S33.
Google SheetsIntegrationAutomatically exports responses for real-time collaboration S33.
SlackIntegrationSends survey response notifications to team channels S33.
ShopifyIntegrationConnects survey results to gather customer feedback S33.
ZapierIntegrationAutomates data transfer and actions with 1,200+ apps S33.
WebhooksAPISupports real-time URL callbacks for custom workflows S33.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
FreeUS$0 S33Unlimited surveys, 250+ templates S3310 questions per survey, 100 responses per survey S33
BasicUS$7.42 per month, billed annually S3312,000 responses per survey per year, quotas, offline surveys S33Not established
PlusUS$25 per month, billed annually S333,000 responses per survey per month, crosstabs, purchased responses S33Not established
ProUS$35 per month, billed annually S335,000 responses per survey per month, SPSS export, webhooks S33Not established
EnterpriseUS$75 per month, billed annually S337,000 responses per survey per month, admin SSO, priority support S33Not established
User Add-onNot established S22Additional user access S22Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
reddit.com223.5accounting and inventory software, accounting and inventory management software for small business
acctivate.com224accounting and inventory software, accounting and inventory management software for small business
hellobooks.ai225.5accounting and inventory software, accounting and inventory management software for small business
sage.com112accounting and inventory software
finaleinventory.com113accounting and inventory software
gestisoft.com114accounting and inventory software
theretailexec.com114accounting and inventory management software for small business
xero.com115accounting and inventory management software for small business
getply.com116accounting and inventory software
tallysolutions.com116accounting and inventory management software for small business

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.8%
MonthSource
—All AI assistants
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresGive your support reps full context on every ticket, with your customers’ complete support history available at a glance. Zoho Desk reduces your team’s support workload with comprehensive self-service portals, AI-powered sentiment analysis, and automated ticket assignment.https://www.zoho.com/enterprise/cx-solutions.html
featuresEmpower your customer-facing teams with AI-augmented analytics across the entire customer life-cycle. Tap into each product’s embedded reporting features, or upgrade your BI operations with Zoho’s dedicated BI platform to pull and analyze CX KPIs from different products and view them in convenient executive dashboards.https://www.zoho.com/enterprise/cx-solutions.html

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gap2 first-page appearances across accounting and inventory software, accounting and inventory management software for small business

Website intelligence — Collected evidence

Website evidence gaps

  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
TrustRadiusZoho CRM Reviews from Real Users / TrustRadiusGrounded web search# Zoho CRM Reviews & Insights ... Score 8.4 out of 10 1,038 Reviews and Ratings ... Contact Organization: Many users have praised Zoho CRM for its effective organization of contact information, which allows for easy access and management. They appreciate how the platform keeps their contacts in order and simplifies interactions. Customization Options: The customization feature in Zoho CRM is highly valued by users, enabling them to tailor the platform to suit their specific business needs. This
Startups UnionIs Zoho Worth It for Your Business? Real Ratings, Pricing, and ReviewsGrounded web search/ Platform / Score / Based On / Quick Take / / --- / --- / --- / --- / / Trustpilot / ~4.0 / 5 / 5,900+ reviews / Polarized. Zoho Social gets praised constantly. Billing and support complaints dominate the lower-starred reviews. / / G2 (Zoho, all products) / 4.4 / 5 / 31,564 reviews / Strong overall, but this blends every Zoho app, not just one product. / / G2 (Zoho CRM specifically) / 4.1 / 5 / ~2,930 reviews / Solid, but noticeably below the all-products average. / / Capterra (Zoho CRM) / 4.3
InboundCallSoftwareZoho Review 2026 / Features, Ratings - InboundCallSoftwareGrounded web search/ Review Platform / Rating / Review Count / / --- / --- / --- / / Capterra / 4.3 / 6958 / / G2 / 4.1 / 2883 / / Gartner / 4.3 / 838 / / GetApp / 4 / 46 / / Glassdoor / 4.2 / 5022 / / GoodFirms / No reviews / No reviews / / Software Advice / 4 / 46 / / Trustpilot / 4 / 5790 / / TrustRadius (out of 5) / 4.3 / 1023 / / Weighted Average Rating / 4.2 / /
PostPlanifyZoho Social Reviews 2026: 4.6/5 on G2Grounded web searchOn G2, Zoho Social has a strong rating of 4.6 out of 5, based on 2,870 reviews. Users consistently praise the ease of use and efficient scheduling capabilities. The intuitive interface and quick setup process are frequently mentioned as highlights.
rfp.wikiZoho CRM · Adoption Signals: Training & Change (2026)Grounded web search/ 4.1 / 2,747 reviews / ... / 4.0 / 5,840 reviews / / Gartner Peer Insights / 4.4 / 1,387 reviews / / RFP.wiki Score / 4.6 / Review Sites Scores Average: 4.2 Features Scores Average: 4.1 Confidence: 100% /
G2Compare HoneyBook and Zoho CRM Social Share OptionsGrounded web searchHoneyBook(178)4.5 out of 5HoneyBook By HoneyBook Try for free Zoho CRM(2,747)4.1 out of 5Zoho CRM By Zoho Try for free ... Zoho CRM Star Rating (2,747) 4.1 out of 5 Market Segments Small-Business (61.9% of reviews) Entry-Level Pricing Free Free
G2Compare HighLevel and Zoho CRM Social Share OptionsGrounded web searchHighLevel(431)4.6 out of 5HighLevel By HighLevel Try for free Zoho CRM(2,746)4.1 out of 5Zoho CRM By Zoho Try for free ... Zoho CRM Star Rating (2,746) 4.1 out of 5 Market Segments Small-Business (61.8% of reviews) Entry-Level Pricing Free Free
G2Compare Freshdesk and Zoho Desk Social Share OptionsGrounded web searchFreshdesk(3,505)4.4 out of 5Freshdesk By Freshworks Try for free Optimized for quick response Zoho Desk(6,418)4.4 out of 5Zoho Desk By Zoho Try for free Optimized for quick response ... Zoho Desk Star Rating (6,418) 4.4 out of 5 Market Segments
G2Compare Bigin by Zoho CRM and Zoho CRM Social Share OptionsGrounded web searchBigin by Zoho CRM(530)4.6 out of 5Bigin by Zoho CRM By Zoho Zoho CRM(2,747)4.1 out of 5Zoho CRM By Zoho ... Bigin by Zoho CRM Star Rating (530) 4.6 out of 5 Market Segments Small-Business (89.0% of reviews) Entry-Level Pricing $7.00

Customer proof

No named customers, testimonials, or customer case studies were found.

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipFounder & Chief Analyst,source
Contact and supportWe would be happy to demonstrate Zoho Survey through a web conference at your convenience. To schedule your personal session, please contact support@zohosurvey.com. You can also schedule a session on the demo page.source
Legal and privacyThe surveys created with Zoho Survey are HIPAA and GDPR compliant and adhere to various other security policies.source
Security and compliance/ Single sign-on (SSO)Enhance user convenience and security by enabling access to Zoho Survey through existing SSO credentials. / \- / \- / \- / \- / Yes /source
Uptime and status pageNot published on the collected pages.—
Domain registered2004-01-16—
Domain expires2031-01-16—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Not established in the collected sources.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web application S1.S1
Platforms and appsAvailable on web, iOS, and Android S22.S22
API and extensibility (API, SDK, webhooks, MCP, plugins)Supports webhooks and integrations via Zapier and Integrately S33.S33
Data ownership and exportAllows export to Excel, Google Sheets, SPSS, and Zoho Sheet S47 S33.S47
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2004-01-16 — MarkMonitor Inc.
Domain expires2031-01-16
First archived2000-04-07 — web archive
TLS certificateSectigo Limited, valid, expires 2027-04-16
Security headersHSTS, CSP, X-Content-Type-Options
Headers not servedX-Frame-Options, Referrer-Policy
Server headercloudflare
Mail handled bysmtpin.zoho.com, smtpin2.zoho.com
NameserversPDNS90.ULTRADNS.BIZ, PDNS90.ULTRADNS.com
21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 98/100
  • Critical issues: 0
  • Warnings: 4
  • Notices: 7

Issues

SeverityIssueValueAffected URL
noticeMeta description length should be reviewed178https://www.zoho.com/
noticeLow visible word count13https://www.zoho.com/signup.html
noticeMeta description length should be reviewed180https://www.zoho.com/all-products.html
warningPage should have one primary H12https://www.zoho.com/enterprise/
warningTitle length should be reviewed201https://www.zoho.com/news/mercedes-benz-india-and-zoho-launches-skyline-a-bespoke-and-decentralized-dealer-management-system-redefining-customer-experience-by-offering-a-state-of-art-seamless-and-integrated-customer-journey.html
noticeMeta description length should be reviewed201https://www.zoho.com/news/mercedes-benz-india-and-zoho-launches-skyline-a-bespoke-and-decentralized-dealer-management-system-redefining-customer-experience-by-offering-a-state-of-art-seamless-and-integrated-customer-journey.html
warningPage should have one primary H10https://www.zoho.com/news/mercedes-benz-india-and-zoho-launches-skyline-a-bespoke-and-decentralized-dealer-management-system-redefining-customer-experience-by-offering-a-state-of-art-seamless-and-integrated-customer-journey.html
noticeMeta description length should be reviewed184https://www.zoho.com/ourstory.html
noticeImages are missing alt text13https://www.zoho.com/ourstory.html
warningTitle length should be reviewed96https://www.zoho.com/blog/general/uae-data-centres-abu-dhabi-dubai-launch.html
noticeMeta description length should be reviewed304https://www.zoho.com/privacy/no-ad-based-business-model.html

Crawled pages

StatusTitleH1sWordsResponseURL
200Zoho \Cloud Software Suite for Businesses158551 ms
200Zoho \Our Privacy Commitment196255 ms
200Create New Account \Sign up to Zoho11332 ms
200Explore All Products \Zoho144251 ms
200Zia Agents—Zoho's Unified AI For Your Entire Business.141750 mshttps://www.zoho.com/agents/
200Zoho One \The Operating System for Business187943 ms
200Zoho Customer Success Stories & Testimonials1155892 mshttps://www.zoho.com/customers.html
200It takes time \Zoho144039 ms
200Zoho keeps your business moving forward 🇮🇳122231 mshttps://www.zoho.com/r/moveforward.html
200Advanced Business Software – Zoho for Enterprise2100342 mshttps://www.zoho.com/enterprise/
200Mercedes-Benz India and Zoho launches ‘SKYLine’, a bespoke and decentralized Dealer Management System, redefining customer experience by offering a state-of-art seamless and integrated customer journey0128139 mshttps://www.zoho.com/news/mercedes-benz-india-and-zoho-launches-skyline-a-bespoke-and-decentralized-dealer-management-system-redefining-customer-experience-by-offering-a-state-of-art-seamless-and-integrated-customer-journey.html
200Our Story \Zoho1139632 ms
200Zoho \About Us1497944 ms
200Strengthening our commitment to the UAE with new Data Centres in Abu Dhabi and Dubai - Zoho Blog1500577 mshttps://www.zoho.com/blog/general/uae-data-centres-abu-dhabi-dubai-launch.html
200Zoho - Data Privacy and our stand against surveillance.116329 mshttps://www.zoho.com/privacy/no-ad-based-business-model.html

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct71.4%
search11.0%
search organic10.7%
search paid0.3%
social4.9%
social organic4.9%
social paid0.0%
referrals3.8%
paid referrals0.3%
mail7.7%
gen ai0.8%
affiliate0.1%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors. Evidence gaps include lack of customer reviews, detailed security certifications, and uptime information. Open questions remain about the exact pricing for user add-ons and the full scope of enterprise features.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from zoho.com/survey, including pricing, features, and solution pages. The external proof search was enabled but did not verify any customer reviews or ratings. Pricing data was sourced from the official pricing page and plan comparison. Limitations include the absence of third-party review data and detailed security documentation.

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