Overview
Summary
The useful answer before the supporting detail.
Raygun is a software intelligence platform that helps engineering teams proactively find, diagnose, and fix software errors and performance problems before customers experience them S1. It is used by developers, tech leads, and product managers to monitor web and mobile applications for crashes, performance bottlenecks, and user experience issues S90 S142. The platform provides real-time visibility into application health, enabling teams to prioritize fixes based on user impact and improve software quality S13.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: Raygun is a software intelligence platform for error, crash, and performance monitoring S13 S35.
- Core purpose: It helps teams proactively find, diagnose, and fix software errors and performance problems before customers experience them S1.
- Intended users: Engineering teams, tech leads, product managers, and customer experience experts S90 S142.
- Product scope: A suite of tools including Crash Reporting, Real User Monitoring, and Application Performance Monitoring S1 S16.
- Positioning: Raygun positions itself as a central place to monitor the entire stack for problems affecting end users S35.
- Claimed distinction: It provides finer detail into server-side performance issues than traditional solutions S35.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Tech leads | Deliver reliable checkout experiences by monitoring and fixing errors S90. |
| CX experts | Accelerate conversions by monitoring real user experiences S90. |
| Performance engineers | Master back-end system complexity with APM S90. |
| Product managers | Ensure software quality when deploying to production S142. |
| Engineering teams | Reduce error notifications and improve response times S1 S16. |
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| Crash Reporting | Tracks client-side and server-side errors across desktop and mobile, with intelligent sorting by affected user count S13. |
| Real User Monitoring | Monitors front-end performance trends and user experience metrics, identifying slow page loads and bottlenecks S13 S35. |
| Application Performance Monitoring (APM) | Provides instance-level diagnostics on every page request, with waterfall timelines and function-level execution details S13. |
| Deployment Tracking | Monitors every deployment in real-time to identify new issues or regressions S134. |
| Custom Dashboards | Displays trends in errors, performance timings, and user session traffic with customizable displays S16 S134. |
| AI Error Resolution | Uses AI to help debug and resolve errors faster S90. |
| Audit Log | Provides a way to observe past actions by team members, available on Business plans and above S37. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| GitHub | Integration | Connect error groups or APM traces to issues in GitHub, with one-click navigation S20. |
| Jira | Integration | Two-way sync for a faster error resolution workflow S20. |
| Slack | Integration | Native integration for alerts and collaboration S90. |
| Bitbucket | Integration | Sync error groups with new or existing issues in Bitbucket repositories S20. |
| Microsoft Teams | Integration | Designated channels for issue resolution workflows S20. |
| Amazon SQS | Integration | Raise crash reporting notifications directly to an SQS queue for custom notifications S20. |
| FullStory | Integration | Link error diagnostics to user session insights and view session replays S20. |
| SDKs | SDK | Lightweight SDKs for all major languages and frameworks S13 S90. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Basic | $40 per month billed annually ($60 monthly) S134 | 100,000 errors per month; unlimited apps and members S134 | Additional usage charged on-demand at $0.001 per error S134 |
| Team | $80 per month billed annually ($120 monthly) S134 | 200,000 errors per month; integrations; dashboards; user roles S134 | Not established |
| Business | $400 per month billed annually ($600 monthly) S134 | 1,000,000 errors per month; SAML SSO; account manager; priority support S134 | Not established |
| Enterprise | Talk to us S134 | Custom terms and retention; SLA S134 | Custom S134 |
| Free Trial | Free unlimited monitoring for 14 days S16 | No credit card required S16 | Time-limited S16 |
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
| Platform | Page | How it was found | Note |
|---|---|---|---|
| ToolRadar | Raygun Reviews, Pricing & Alternatives (2026) - 4.3/5 | Grounded web search | ## Ratings Across the Web 4.3(147 reviews) Raygun holds an aggregate rating of 4.3 out of 5 from 147 reviews across G2 and Capterra, last checked September 17, 2026. G2 124 reviews 4.3/5 Capterra 23 reviews 4.4/5 Ratings aggregated from independent |
| Capterra | Raygun - Preço, avaliações e classificação - Capterra Brasil 2026 | Grounded web search | ### "The worst RUM software" 19 de maio de 2022 I would not recommend using Raygun: It's time and effort wasted. Better to use New Relic, Datadog, Scout or Sentry The website/marketing looks good but the solution is terrible. The customer support is not helpful. The metrics are not correct. The user interface is difficult to understand. There are many misleading information. This solution is not usable. |
| SpotSaaS | Raygun Review: Is It The Right Application Performance Monitoring (APM) Tools For Your Team? | Grounded web search | Overall positive sentiment highlights Raygun's ease of use, effective root cause analysis, and ... What buyers like - Ease of use - Root cause analysis - Real-time alerts Common complaints - Alert notification volume - Limited customization options |
Customer proof
| Proof type | Named customer or source | Evidence |
|---|---|---|
| Case study | OpenWater | customer case study — Once Raygun was integrated into OpenWater’s cloud software, the development team gained visibility into the cause of an error and how many times it occurred. (Raygun / Customer Story / OpenWater) |
| Testimonial | Sami (Radium CRM) | testimonial — Sami tells us, “ Raygun is a unified way of handling your whole stack’s error reporting. (Raygun / Customer Story / Radium CRM) |
| Case study | raygun.com | customer case study — Linbis chose Raygun Crash Reporting, Real User Monitoring, (RUM), and Application Performance Monitoring (APM) to monitor for software errors and performance problems ... (Raygun / Customer Story / Linbis Logistics) |
| Case study | raygun.com | customer case study — #### Solution Raygun's detailed diagnostic information offers Karl everything he needs to prevent software errors. (Raygun / Customer Story / Infiniforms) |
| Case study | raygun.com | customer case study — With Vetserve’s dedication to customer service, Vidar knew he needed to expand his development capacity with specialized tools. (Raygun / Customer Story / Vetserve) |
| Case study | raygun.com | customer case study — Sean says that when they implemented Raygun Crash Reporting, he was able to introduce more efficient error management workflows. (Raygun / Customer Story / Veezi by Vista) |
Independent mentions
- Customer Stories — See how Timely reduced their errors by 95% using smart email notifications ... how Olo gets 100% visibility into their user experience, from start to finish ... Learn how HealthCare.com reduced errors in production by 95% with Raygun
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | Companies of all sizes and complexity rely on Raygun to deliver lightning-fast and error-free experiences for millions of customers, every day. Have a question for our team? Get in touch. | source |
| Contact and support | VictorOps integrates with Raygun to intelligently route actionable incidents to the right team for real-time response (via SMS, email, or phone call). | source |
| Legal and privacy | To find out more see our Privacy Policy. | source |
| Security and compliance | Your data, is your data. Raygun comes fully equipped with encrypted data storage and robust in-built privacy controls. | source |
| Uptime and status page | ilert is the incident management platform designed from the ground up as a single application and covers the entire incident response lifecycle. | source |
| Domain registered | 1995-07-18 | — |
| Domain expires | 2027-07-17 | — |
Every trust signal above is backed by a collected page or a registration record.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Home · Raygun Docs | Documentation | Documentation is publicly available. (source) | Not dated |
| Accounts & Billing · Raygun Docs | Documentation | Documentation is publicly available. (source) | Not dated |
| Who did what in Raygun? Find out with the Audit log · Raygun Docs | Documentation | The Audit log provides a way to observe past actions by teams you are part of. (source) | Not dated |
| Contact and support | Support | Public contact and support channel. (source) | Not dated |
Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Cloud-based web application S1. | S1 |
| Platforms and apps | Supports web and mobile applications S13. | S13 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | Provides lightweight SDKs for all major languages and frameworks S13 S90. | S13 S90 |
| Data ownership and export | States "Your data, is your data" S90. | S90 |
| Performance and reliability claims | Claims to provide complete real-time visibility into application health S13. | S13 |
| Release activity | Not published on the collected pages. | — |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 1995-07-18 — 1API GmbH |
| Domain expires | 2027-07-17 |
| TLS certificate | Amazon, valid, expires 2027-01-03 |
| Security headers | HSTS, CSP, X-Frame-Options |
| Headers not served | X-Content-Type-Options, Referrer-Policy |
| Server header | cloudflare |
| Mail handled by | aspmx.l.google.com, alt1.aspmx.l.google.com |
| Nameservers | ns-750.awsdns-29.net, ns-115.awsdns-14.com |
Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s). A gap here means the lookup was unavailable, not that the finding is negative.
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
The collected pages do not mention specific competitors by name. Evidence gaps include lack of detailed pricing for Enterprise plans, no specific customer counts or adoption metrics, and no independent review ratings. Open questions include the exact scope of AI Error Resolution capabilities and the full list of supported integrations beyond those mentioned.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 15 collected pages from raygun.com, including product pages, documentation, pricing, and about pages. The evidence catalog includes 180 items from these pages. External proof search was performed but no additional verification was completed. Limitations include potential missing details from pages not fully rendered and the absence of third-party review data.
- Documentationhttps://raygun.com/Verified
- Official Websitehttps://raygun.com/aboutVerified
- Official Websitehttps://raygun.com/platformVerified
- Official Websitehttps://raygun.com/platform/apmVerified
- Official Websitehttps://raygun.com/features/pluginsVerified
- Documentationhttps://raygun.com/documentation/Verified
- Pricing Pagehttps://raygun.com/pricingVerified
- Pricing Pagehttps://raygun.com/documentation/accounts-billing/Verified
- Pricing Pagehttps://raygun.com/documentation/accounts-billing/audit-log/Verified
- Official Websitehttps://raygun.com/for-product-managersVerified
- Official Websitehttps://raygun.com/blog/10-new-raygun-features-1-search-forum-feature-requests/Verified
- Official Websitehttps://raygun.com/blog/10-new-raygun-features-2-instant-bulk-deletes/Verified
- Official Websitehttps://raygun.com/blog/10-new-raygun-features-7-source-content-support/Verified
- Official Websitehttps://raygun.com/blog/10-new-raygun-features-9-quick-new-version-of-the-raygun-sidekick/Verified
- Official Websitehttps://raygun.com/blog/feature-update-wildcard-modifier/Verified
- Review Sitehttps://toolradar.com/tools/raygunVerified
- Review Sitehttps://www.capterra.com.br/software/159822/raygunVerified
- Articlehttps://raygun.com/customer-stories/openwaterVerified
- Review Sitehttps://www.spotsaas.com/product/raygunVerified
- Articlehttps://raygun.com/customer-stories/radium-crmVerified
- Articlehttps://raygun.com/customer-storiesVerified
- Articlehttps://raygun.com/customer-stories/linbis-logistics-softwareVerified
- Articlehttps://raygun.com/customer-stories/infiniformsVerified
- Articlehttps://raygun.com/customer-stories/vetserveVerified
- Articlehttps://raygun.com/customer-stories/veezi-by-vistaVerified