⚡Stack Radar

NPS & CSAT · Reviewed 28 Oct 2026

Simplesat

Customer feedback platform for service teams

from $119 · free tier · simplesat.io ↗

Paid against free › NPS & CSAT › Simplesat

329.7KEstimated total trafficModeled monthly visits1.2KRanking keywordsPublic search sample97/100Technical health15 pages checked2.6KReferring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Simplesat is a customer feedback platform built for service teams that need actionable insights without enterprise bloat S1. It is used by customer experience and service teams at brands like Birkenstock, Sephora, and Wikimedia to collect CSAT, NPS, and 5-star surveys S1. The platform offers fast setup, 100+ integrations, and reporting that teams actually use, helping teams act on feedback rather than just collect it S1 S15 S21.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Simplesat is an independent customer feedback platform for service teams S1.
  • Core purpose: It solves the problem of feedback tools being either too heavy or too generic for service operations S1.
  • Intended users: Customer experience and service teams that take feedback seriously S1.
  • Product scope: A single product focused on customer feedback, not a bloated suite S1.
  • Positioning: Feedback that makes service teams better S1.
  • Claimed distinction: Built for the people running the team, not approving the budget S1.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
High-volume support teamsCollect feedback at scale and route it to the right people automatically S15.
Multi-brand organizationsManage feedback across multiple brands with granular permissions S15.
Global teamsSurvey customers in any language and view dashboards in multiple languages S91.
Sales and operations teamsMeasure KPIs and track performance through feedback S21.
Teams using AI agentsIntegrate with AI assistants via MCP to query feedback data in plain language S21.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
CSAT, NPS & 5-star surveysCreate and send surveys that meet customers where they are, with one-click rating and multilingual support S18.
Feedback routing & notificationsRoute feedback by score, sentiment, and comments to the right people via Slack, Teams, or email, and trigger follow-up tickets S15.
Reporting & analyticsAuto-generated dashboards with trend lines, rolling averages, and clickable stats for standup or weekly review S21.
Spam protectionGoogle reCAPTCHA runs on every survey, flagging bot activity before it affects scores S18.
Custom integrationsCustom builds available for Enterprise users, with no engineering work on the customer's side S15.
Data exportExport exactly what you see to CSV, PDF, or formatted summaries S21 S91.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
Zendesk, Gladly, GorgiasNative appCollect surveys and sync feedback directly within these helpdesks S91.
Salesforce, HubSpot, Jira Service ManagementIntegrationConnect feedback to CRM and ticketing systems for follow-up S91.
Slack, Microsoft TeamsIntegrationDeliver alerts and celebrate wins in team channels S15.
Snowflake, BigQuery, Databricks, Amazon RedshiftNative connectorStream feedback data into data warehouses for analysis S15.
Power BI, Tableau, Looker Studio, Google Sheets, GeckoboardIntegrationFeed feedback into BI tools for dashboards S15.
Webhooks, API, ZapierAPI/WebhookConnect to custom stacks and automate workflows S91.
MCP-enabled assistantsAI interfaceQuery feedback data via any MCP-enabled AI assistant S21.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Starter$119/month billed annually ($149 monthly) S148300 responses/month S1485 users, 1 brand S148
Pro$249/month billed annually ($299 monthly) S1481,000 responses/month S14810 users, 2 brands, automatic topics S148
Premium$499/month billed annually ($599 monthly) S1482,500 responses/month S14815 users, 3 brands, multi-language S148
Scale$829/month billed annually ($999 monthly) S1485,000 responses/month S14820 users, 4 brands, enterprise SSO S148
EnterpriseContact sales S148Custom S148Directory sync, SIEM logs, custom terms S148
Free trial14 days of Premium features, no credit card required S148Premium features S148Not established S148

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
reddit.com2275.0 star rating, 5 5 stars
qualityinsights.org1115.0 star rating
mariopartylegacy.com1115 5 stars
summusglobal.com1125.0 star rating
en.wikipedia.org1125 5 stars
quora.com1135.0 star rating
stock.adobe.com1135 5 stars
ait-pro.com1145.0 star rating
play.google.com1145 5 stars
hifivestar.com1155.0 star rating

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

Page typeEvidenceSource
customers](https://app.simplesat.io/)[https://www.simplesat.io/
customersRequest a demohttps://www.simplesat.io/
customersCustomer feedback clarity for high-volume support teamshttps://www.simplesat.io/
customersJoin 1,000+ brandshttps://www.simplesat.io/
customersNo credit card requiredhttps://www.simplesat.io/
customers14-day free trialhttps://www.simplesat.io/
customersSimplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place automatically.https://www.simplesat.io/
customersGet started for freehttps://www.simplesat.io/
customers](https://app.simplesat.io/signup)[https://www.simplesat.io/
customersJoin 1,000+ support teams who knowhttps://www.simplesat.io/
customersexactly what their customers thinkhttps://www.simplesat.io/
customersWhere most feedback tools fall shorthttps://www.simplesat.io/
customersWhat you gethttps://www.simplesat.io/
customersBuilt-in surveys don’t tell the full storyhttps://www.simplesat.io/
customersOne question, no follow-up, no NPShttps://www.simplesat.io/
customersNo segmentation by team or brandhttps://www.simplesat.io/
customersNo trend data or AI analysishttps://www.simplesat.io/
customersEnterprise tools create more work than insighthttps://www.simplesat.io/
customersMonths to implement, dedicated analyst requiredhttps://www.simplesat.io/
customersExpensive licensing and traininghttps://www.simplesat.io/

Independent review sources discovered

PlatformStatusDiscovered source
Googlediscovered_not_scrapedhttps://policies.google.com/privacy
G2discovered_not_scrapedhttps://www.g2.com/static/privacy
14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.1%
MonthSource
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresNative MCP for any AI assistanthttps://www.simplesat.io/features/reporting
customersNo trend data or AI analysishttps://www.simplesat.io/

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where reddit.com appears.2 first-page appearances across 5.0 star rating, 5 5 stars

Website intelligence — Collected evidence

Website evidence gaps

  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
TopBusinessSoftwareSimplesat Verified Customer Reviews (2026)Grounded web search# Simplesat Verified Customer Reviews (2026) ... 4.5 out of 5 stars. 2 User Reviews Write a Review ... - Reviewer Name: Tirus M.Position: ICT DirectorHas used product for: 2+ YearsUses the product: DailyOrg Size (# of Employees): 26 - 99Feature SetLayoutEase Of UseCostCustomer Service Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10 ### My Experience With SimplesatDate: Apr 19 2021 Summary I have been using Simplesat and I have had a great experience with the software. It makes carrying out su
SourceForgeSimplesat Reviews in 2026Grounded web search### Ratings/Reviews - 2 User Reviews Overall 4.5 / 5 ease 4.0 / 5 features 4.5 / 5 design 4.5 / 5 4.5 / 5 ... , launching a survey as well as understanding how to ... Cons: With Simplesat, I have had no issues and it works perfectly.
SaaSHubSimplesat Alternatives & Competitors - SaaSHubGrounded web search## Simplesat Feedback that drives success! Rating 0 reviews Pricing Paid Free trial $109 / Monthly (Billed Annually) Official pricing Status UP ... Pulse. " Is Simplesat better than Qualtrics for customer feedback collection & analysis?"
f6ffb3fa-34ce-43c1-939d-77e64deb3c0c.atarimworker.ioSimplesat ReviewsGrounded web search### Pronto Holdings 4.5 out of 5 stars. 2 Reviews and Ratings Write a Review ... great experience with the software. It makes carrying out surveys ... . Negative: I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever
CapterraPage 4 / Best Customer Satisfaction Software 2026 / CapterraGrounded web searchCapterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and
topbusinesssoftware.comTop Simplesat AlternativesGrounded web search# Top Simplesat Alternatives 4.5 out of 5 stars. 2 User Reviews Write a Review Streamline feedback collection and enhance customer satisfaction effortlessly. ... Alternatives in 2026 Explore the best alternatives to Simplesat available in 2026.
GetAppTop Rated Customer Satisfaction Software with Help scout 2026 / GetAppGrounded web search## Simplesat 4.8 (61) 5 48 4 12 3 1 2 1 Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews Simple and fun customer satisfaction surveys for SMBs. Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.
workventure.comSimplesat - Jobs, Reviews, Photos / WorkVentureGrounded web search#### Simplesat overview overview 1 jobs jobs 0 photos 0 reviews reviews ... is customer satisfaction survey software for support teams, founded in 2016. It runs CSAT, NPS and 5-star surveys inside helpdesk tools and turns the answers into reports.

Customer proof

No named customers, testimonials, or customer case studies were found.

Independent mentions

  • Customer Satisfaction Survey Software / Simplesat — clarity for high-volume support teams Join 1,000+ brands No credit ... Simplesat integrates with the helpdesks, CRMs, communication tools, and BI platforms your team already runs on. Every score, comment, and trend reaches the right place automatically.
  • Access simplesat.io. Customer Satisfaction Survey Software / Simplesat — - 22 #### Performance Renders faster than 40% of other websites - 95 #### Accessibility Visual factors better than that of 86% of websites - 83 #### Best Practices More advanced features available than in 55% of websites - 94 #### SEO

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipImport your historical feedback, scores and comments included, with a simple CSV import, so your trend lines stay intact. Most teams handle it themselves in minutes, and our team is happy to assist with more complex migrsource
Contact and supportSignatures, yes: embed live surveys in Outlook, Gmail, Exclaimer, CodeTwo, and similar tools with agent attribution intact. For SMS, surveys travel as links through your existing SMS or phone system - like Aircall or Glasource
Legal and privacyGDPR & CCPA compliantsource
Security and complianceSOC 2 Type II certifiedsource
Uptime and status pageNot published on the collected pages.—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Product FAQFAQAnswers common product, workflow, pricing, privacy, ownership, API, and team questions. (source)Not dated
What is NPS (Net Promoter Score)? / SimplesatGuideMeasuring customer loyalty is tough. Sure, you can look at purchase history, but in many industries, enthusiasm and spending habits are not always related.Just… (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated
Features update: Feedback section makeover / SimplesatRelease notesNew features Answers from the same session are grouped as "responses" Enhanced response popup including meta information and additional answers Filter… (source)Not dated
Features update: improvements to survey reporting / SimplesatRelease notesNew features Advanced filtering 90-day moving average line chart Ratings over time column chart Company leaderboard Google reCAPTCHA for spam filtering… (source)Not dated
Get greater control with Simplesat’s latest features: Workspaces and Custom roles / SimplesatRelease notesWe’re always evolving, working hard to make your feedback management process even smoother. We have two powerful new features designed to bring better… (source)Not dated
New feature: conditional logic and follow-up questions / SimplesatRelease notesCustomer opinions aren’t always easy to fit on a single numerical scale.Follow-up questions help your customers clarify what they’re thinking. They also give… (source)Not dated
Q1 2021 feature release: Advanced survey design customization and multi-brand support / SimplesatRelease notesNew features Multi-brand support (Pro) More survey customization options Custom CSS styling (Pro) Custom survey host mapping (Pro) Translate surveys into… (source)Not dated

Not found in the collected public sources: public roadmap, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web application S91.S91
Platforms and appsWeb platform, optimized for mobile and every screen size S18.S18
API and extensibility (API, SDK, webhooks, MCP, plugins)API, webhooks, and MCP are included on every plan S21 S148.S148
Data ownership and exportExport to CSV, PDF, or formatted summaries S91.S91
Performance and reliability claimsTrusted by teams processing 10,000+ responses per month S15.S15
Release activityRelease notes document recent feature updates S153 S155.S153
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
First archived2017-04-26 — web archive
TLS certificateGoogle Trust Services, valid, expires 2026-12-10
Security headersHSTS, CSP, X-Frame-Options
Headers not servedX-Content-Type-Options, Referrer-Policy
Server headercloudflare
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversdoug.ns.cloudflare.com, luciane.ns.cloudflare.com

Not measurable: rdap: no RDAP server published for .io; rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 97/100
  • Critical issues: 0
  • Warnings: 7
  • Notices: 4

Issues

SeverityIssueValueAffected URL
warningMissing meta description—https://www.simplesat.io/features/surveys
warningMissing meta description—https://www.simplesat.io/features/routing
warningMissing meta description—https://www.simplesat.io/features/reporting
noticeMeta description length should be reviewed47https://www.simplesat.io/integrations/zendesk
noticeMeta description length should be reviewed38https://www.simplesat.io/integrations/gladly
noticeMeta description length should be reviewed42https://www.simplesat.io/integrations/freshdesk
noticeMeta description length should be reviewed45https://www.simplesat.io/integrations/shopify
warningDuplicate title in audit sample2https://www.simplesat.io/
warningDuplicate title in audit sample2https://www.simplesat.io/
warningDuplicate meta description in audit sample2https://www.simplesat.io/
warningDuplicate meta description in audit sample2https://www.simplesat.io/

Crawled pages

StatusTitleH1sWordsResponseURL
200Customer Satisfaction Survey Software \Simplesat1105842 ms
200Customer Satisfaction Survey Software \Simplesat1105851 ms
200CSAT, NPS & 5-Star Surveys \Simplesat196719 ms
200Customer Feedback Routing & Notifications \Simplesat196339 ms
200Customer Feedback Reporting & Analytics \Simplesat196344 ms
200Zendesk CSAT and NPS Feedback Surveys \Simplesat1179756 ms
200Gladly CSAT and NPS Feedback Surveys \Simplesat1150570 ms
200Gorgias CSAT and NPS Feedback Surveys \Simplesat1158179 ms
200Intercom CSAT and NPS Feedback Surveys \Simplesat1153159 ms
200Freshdesk CSAT and NPS Feedback Surveys \Simplesat1160342 ms
200HubSpot CSAT and NPS Feedback Surveys \Simplesat1130758 ms
200Salesforce CSAT and NPS Feedback Surveys \Simplesat1133779 ms
200Shopify CSAT and NPS Feedback Surveys \Simplesat1119384 ms
200Klaviyo CSAT and NPS Feedback Surveys \Simplesat1115481 ms
200Pipedrive CSAT and NPS Feedback Surveys \Simplesat1114241 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct29.7%
search7.0%
search organic7.0%
search paid0.0%
social0.7%
social organic0.7%
social paid0.0%
referrals11.4%
paid referrals0.6%
mail50.5%
gen ai0.1%
affiliate0.0%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors by name, but position against enterprise platforms like Qualtrics and Medallia as too heavy S1. Gaps in evidence include lack of detailed uptime statistics, specific customer counts, and independent review ratings. Open questions remain about the full scope of custom integrations and the exact capabilities of the MCP interface beyond querying.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from simplesat.io, including product features, pricing, release notes, and guides. The evidence catalog includes 180 entries from static and rendered pages. External proof search was performed but no additional verification was completed. Limitations include potential missing details from pages not fully rendered and the absence of third-party review data.

Paid against free, in your inbox

One job at a time: the paid tools worth paying for, the free ones you can run yourself, and who should pick which.

No tracking pixels. One click to leave. We use your address to send Stack Radar and nothing else. Privacy.