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NPS & CSAT · Reviewed 28 Oct 2026

Nicereply

Customer feedback and survey platform for CSAT, NPS, and CES.

from $59 · free tier · nicereply.com ↗

Paid against free › NPS & CSAT › Nicereply

Nicereply at a glance
81.3KEstimated total trafficModeled monthly visits4.6KRanking keywordsPublic search sample93/100Technical health15 pages checked0Referring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Nicereply is a customer experience platform that helps businesses collect and analyze customer feedback through CSAT, NPS, and CES surveys S1. It is used by customer support and success teams to measure satisfaction, loyalty, and effort, enabling them to improve service quality S1. The platform offers automated survey triggers, integrations with help desks, and a unified dashboard for real-time insights S1 S12.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Nicereply is a customer feedback and survey software platform S1.
  • Core purpose: It helps businesses measure and improve customer experience through satisfaction, loyalty, and effort surveys S1.
  • Intended users: Customer support and success teams seeking to collect and act on customer feedback S1.
  • Product scope: A web-based platform offering multiple survey types (CSAT, NPS, CES) and a dashboard S11 S12 S16.
  • Positioning: Positioned as a comprehensive CX platform that simplifies feedback collection and analysis S128.
  • Claimed distinction: Emphasizes ease of use and flexibility, with no complicated plan tiers and all integrations available on any plan S1.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Customer Support TeamsAutomatically survey customers after closing tickets to measure satisfaction S1 S11.
Customer Success TeamsTrack NPS to identify promoters and detractors for proactive retention S12.
Sales TeamsCollect feedback after closing deals to understand the sales experience S1.
Marketing TeamsUse survey links to gather feedback at various customer touchpoints S1.
HR TeamsMeasure employee satisfaction and loyalty with eNPS surveys S26.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
CSAT SurveysMeasure customer satisfaction with 5-star or 10-star rating scales S11 S13.
NPS SurveysGauge customer loyalty using the Net Promoter Score methodology S12.
CES SurveysEvaluate how easy it is for customers to do business with you S16.
Automated TriggersSend surveys automatically after closing a ticket, conversation, or deal S1 S11.
CustomizationTailor surveys with themes, colors, and logos to match your brand without coding S1.
Unified DashboardView all feedback and ratings in one place, with real-time updates S12 S1.
Feedback FeedSee ratings with comments and spot dissatisfied customers easily S12.
LeaderboardsTrack top performers based on NPS scores S12.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
ZendeskIntegrationSyncs customers and agents, and triggers surveys from helpdesk tickets S128 S1.
FrontIntegrationIntegrates with Front to automate survey sending and data sync S128 S1.
FreshdeskIntegrationConnects with Freshdesk for automated surveys and data sync S128 S1.
Help ScoutIntegrationIntegrates with Help Scout for survey automation and data sync S128 S1.
PipedriveIntegrationConnects with Pipedrive to trigger surveys after deals S128 S1.
ZapierIntegrationEnables sending feedback to Slack or Microsoft Teams and connecting to other apps S1.
APIAPIAllows building custom integrations with internal tools S1.
CSV Import/ExportData portabilityImport customers via CSV and export feedback data for further analysis S1.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Starter$59 per month, billed annually ($79 monthly) S156100 responses per month S1563 users S156
Essential$119 per month, billed annually ($149 monthly) S156250 responses per month S15610 users S156
Growth$239 per month, billed annually ($299 monthly) S1561,000 responses per month S15625 users S156
Business$359 per month, billed annually ($449 monthly) S1562,500 responses per month S15650 users S156
Free Trial14 days, no credit card required S156All features during trial S156Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
helpcrunch.com217chat transcript for customer service
gladly.ai111chat transcript for customer service
zendesk.com111chat conversation examples
proprofschat.com112chat transcript for customer service
vservesolution.com113chat transcript for customer service
livechat.com113chat conversation examples
community.intercom.com114chat transcript for customer service
quora.com114chat conversation examples
letsengaige.com115chat conversation examples
retently.com116chat transcript for customer service

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

PlatformStatusDiscovered source
GetAppdiscovered_not_scrapedhttps://www.getapp.com/customer-service-support-software/a/nicereply-com/
Capterradiscovered_not_scrapedhttps://www.capterra.com/p/152920/Nicereply/
G2discovered_not_scrapedhttps://www.g2.com/products/nicereply/reviews
Googlediscovered_not_scrapedhttps://policies.google.com/privacy
Googlediscovered_not_scrapedhttps://policies.google.com/terms
13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.0%

Scout traffic model did not return a separate AI-referral trend series for this domain.

Website intelligence — Collected evidence

Site-stated AI capabilities

No supporting public-page evidence was collected for this category.

These are first-party product claims, not independent measurements of AI-search visibility.

14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where helpcrunch.com appears.2 first-page appearances across chat transcript for customer service

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
GetAppNicereply 2026 Pricing, Features, Reviews & Alternatives / GetAppGrounded web searchoverview To determine these pros and cons insights, we analyzed responses from 283 verified reviews Overall rating 4.7 (283) Value for money 4.7 Features 4.6 Ease of use 4.7 Customer support 4.7 Reviews sentiment 1-2(2) 3-4(63) 5(218)
TrustpilotNicereply Reviews / Read Customer Service Reviews of nicereply.comGrounded web search## Write a review 5-star 64% 4-star 36% 3-star 0% 2-star 0% 1-star 0% ... ## Easy to Use NPS and CSTAT We've been using Nicereply for over a year. They make it so easy to do ... great too. It only took a few minutes to set up and add to our
ToolradarNicereply Reviews, Pricing & Alternatives (2026) / ToolradarGrounded web search## Ratings Across the Web 4.6(714 reviews) Nicereply holds an aggregate rating of 4.6 out of 5 from 714 reviews across G2 and Capterra, last checked September 17, 2026. G2 431 reviews 4.5/5 Capterra 283 reviews 4.7/5 Ratings aggregated from
Software AdviceNicereply Software Reviews, Demo & Pricing - 2026Grounded web searchThe customer rating system in Nicereply can be problematic, with issues like duplicate ratings, unfair scores due to company policies, and confusion over rating scales. Multiple ratings on ... case and unclear feedback origins can skew results, making it
zendikt.comNicereply review, pricing, and verified intelligence / ZendiktGrounded web searchSynthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown. ... Praise patterns - Tight help-desk integration 87% → - Agent-level scorecards 78% → - EU-hosted GDPR-native 64% → - Transparent SMB pricing 51% → -

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyUntappdcustomer case study — Case Study: Untappd achieves 97% customer satisfaction with Nicereply / CaseStudies.com ... (Case Study: Untappd achieves 97% customer satisfaction with Nicereply / CaseStudies.com)
RatingFeaturedCustomerstestimonial — Read 34 Nicereply reviews and testimonials from customers, explore 34 case studies and customer success stories, and watch customer videos to see why companies chose Nicereply as their Online Survey Software ... (68 Nicereply Customer Reviews & References / FeaturedCustomers)

Independent mentions

  • Customers Stories / Nicereply - CSAT, NPS and CES surveys — # Customer stories Explore how leaders in customer happiness enhance their customer experience with Nicereply. ... , that a great customer care have a direct positive effect on improvement of business performance. Whether it’s a startup, e-commerce or
  • Customer experience (CX) platform – Nicereply — %-17% response rate from email a week. Instead, we ... . Replacing Zendesk’s CSAT with Nicereply, we saw a 20%-30% increase in CSAT response ratings per week. Pulling last week ... s numbers, we had a CSAT response rate of 58% which is almost unheard of

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipOur team is here to answer your questions. Email us at contact@nicereply.comsource
Contact and supportOur team is here to answer your questions. Email us at contact@nicereply.comsource
Legal and privacyThe sid cookie contains digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time.source
Security and complianceThe sid cookie contains digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time.source
Uptime and status pageNot published on the collected pages.—
Domain registered2010-04-22—
Domain expires2027-04-22—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Contact and supportSupportPublic contact and support channel. (source)Not dated
10 Tips to Improve Your Feature Request ResponsesRoadmapPublic product roadmap. (source)Not dated

Not found in the collected public sources: changelog or release notes, status page, separate help center or knowledge base.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Nicereply is a web-based platform, as indicated by its online survey features and dashboard S1 S12.S1 S12
Platforms and appsNot published on the collected pages.—
API and extensibility (API, SDK, webhooks, MCP, plugins)Nicereply offers an API for connecting internal tools S1.S1
Data ownership and exportUsers can export feedback data as CSV files S1.S1
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2010-04-22 — Gransy, s.r.o.
Domain expires2027-04-22
First archived2010-04-25 — web archive
TLS certificateLet's Encrypt, valid, expires 2026-11-30
Security headersnone served
Headers not servedHSTS, CSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headerApache
Mail handled bymailin1.nicereply.com, mailin2.nicereply.com
Nameserversns-1454.awsdns-53.org, ns-1794.awsdns-32.co.uk

Not measurable: rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 93/100
  • Critical issues: 0
  • Warnings: 19
  • Notices: 5

Issues

SeverityIssueValueAffected URL
warningPage should have one primary H120https://www.nicereply.com/
noticeImages are missing alt text4https://www.nicereply.com/
warningPage should have one primary H120https://www.nicereply.com/
noticeImages are missing alt text4https://www.nicereply.com/
warningPage should have one primary H118https://www.nicereply.com/features
warningPage should have one primary H111https://www.nicereply.com/product/net-promoter-score
warningPage should have one primary H111https://www.nicereply.com/product/customer-effort-score
warningPage should have one primary H110https://www.nicereply.com/product/customer-satisfaction-score
warningPage should have one primary H110https://www.nicereply.com/product/smileys-csat-survey
warningPage should have one primary H110https://www.nicereply.com/product/thumbs-csat-survey
warningPage should have one primary H110https://www.nicereply.com/product/5-star-csat-survey
warningPage should have one primary H110https://www.nicereply.com/product/10-star-csat-survey
warningPage should have one primary H110https://www.nicereply.com/product/in-signature-email-survey
warningPage should have one primary H110https://www.nicereply.com/product/post-resolution-email-survey
noticeMeta description length should be reviewed38https://www.nicereply.com/product/website-pop-up-survey
warningPage should have one primary H110https://www.nicereply.com/product/website-pop-up-survey
warningPage should have one primary H110https://www.nicereply.com/feedback-analytics
noticeImages are missing alt text1https://www.nicereply.com/feedback-analytics
noticeMeta description length should be reviewed30https://www.nicereply.com/integration/zendesk
warningPage should have one primary H116https://www.nicereply.com/integration/zendesk
warningDuplicate title in audit sample2https://www.nicereply.com/
warningDuplicate title in audit sample2https://www.nicereply.com/
warningDuplicate meta description in audit sample2https://www.nicereply.com/
warningDuplicate meta description in audit sample2https://www.nicereply.com/

Crawled pages

StatusTitleH1sWordsResponseURL
200Customer experience (CX) platform – Nicereply201314274 mshttps://www.nicereply.com/
200Customer experience (CX) platform – Nicereply20131475 mshttps://www.nicereply.com/
200Nicereply \Survey Software Features182044309 ms
200Net Promoter Score software - NPS survey tool \Nicereply11926311 ms
200Customer Effort Score Survey Tool \Nicereply11687273 ms
200Customer satisfaction survey software \Nicereply10756151 ms
200Measure satisfaction with Smileys CSAT survey \Nicereply1063385 ms
200Measure satisfaction with Thumbs up/down CSAT survey \Nicereply1063380 ms
200Measure satisfaction with 5-star CSAT survey \Nicereply1063186 ms
200Measure satisfaction with 10-star CSAT survey \Nicereply10626116 ms
200In-signature email surveys \Nicereply10749109 ms
200Post-resolution email surveys \Nicereply10807117 ms
200Website pop-up surveys \Nicereply10662113 ms
200Understand your customers \Nicereply Analytics1060589 ms
200Customer Satisfaction Survey Tool Built for Zendesk \Nicereply16115898 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct60.6%
search5.0%
search organic5.0%
search paid0.0%
social0.3%
social organic0.3%
social paid0.0%
referrals10.5%
paid referrals0.0%
mail23.6%
gen ai0.0%
affiliate0.0%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention any competitors by name. Evidence gaps include lack of detailed customer reviews, security certifications, and specific platform support information. Open questions remain about the full scope of integrations and any limitations of the API.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from nicereply.com, including product, pricing, and feature pages. External proof search was used to discover case studies and review profiles, but their content was not fully verified. The evidence catalog includes marketing copy and cookie descriptions, which were filtered to focus on product capabilities and factual claims.

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