Overview
Summary
The useful answer before the supporting detail.
Retently is an independent customer feedback platform that helps Ecommerce and B2B teams measure NPS, CSAT, and CES across multiple channels S1. It solves the problem of collecting and acting on customer feedback by automating surveys at key touchpoints and routing responses to the tools teams already use S1. Its practical value lies in turning feedback into actionable insights, with AI-generated topic analysis and integrations that streamline follow-up S16 S1.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: Retently, an independent customer feedback platform S1.
- Core purpose: Helps teams measure NPS, CSAT, and CES and act on results S1.
- Intended users: Ecommerce brands and B2B companies S1.
- Product scope: A single platform offering surveys via email, SMS, link, web embed, in-app, and kiosk S1.
- Positioning: Independent and self-funded, prioritizing customer needs S1.
- Claimed distinction: Rolls up NPS and CSAT to company level, not just individual respondents S1.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Ecommerce brands | Trigger post-purchase NPS surveys after order fulfillment S16. |
| B2B SaaS companies | Track NPS per account across onboarding, adoption, and renewal S1. |
| Support teams | Send CSAT surveys after support tickets are closed S16. |
| Property managers | Measure resident and owner satisfaction across the lease lifecycle S1. |
| Financial services | Measure client relationships and service moments S1. |
Traffic and search
SEO analysis
Collected Oct 24, 2026retently.com: an estimated 43,939 total monthly visits and about 5,046 monthly organic visits across 2,112 ranking keywords. Scout crawled 15 pages and measured a technical health score of 96/100.
Search summary
The useful answer before the supporting detail.
Collect NPS, CSAT & CES surveys across every touchpoint, then let AI turn customer feedback into action. Built for ecommerce and retail brands. retently.com: an estimated 43,939 total monthly visits and about 5,046 monthly organic visits across 2,112 ranking keywords. Scout crawled 15 pages and measured a technical health score of 96/100.
- Total traffic (modeled): 43,939 monthly visits across all channels.
- Organic search traffic (estimated): 5,046 monthly visits from search.
- Strongest sampled ranking: retently at position 1.
- Leading page in the collected evidence: https://www.retently.com/.
- Closest measured organic competitor: discussions.apple.com, appearing 2 times in the sampled first-page SERPs.
- Technical crawl: 15 pages, health score 96/100.
Website intelligence — Collected evidence
Company identity and positioning
| Page type | Evidence | Source |
|---|---|---|
| features | Collect NPS, CSAT & CES surveys across every touchpoint, then let AI turn customer feedback into action. Built for ecommerce and retail brands. | https://www.retently.com/ |
| features | AI Customer Feedback for Ecommerce and Retail Brands | https://www.retently.com/ |
| features | Across 600 ecommerce brands and 25M+ survey invitations, the data shows where engagement is collapsing and where it is quietly thriving. In-app surveys outperform email by an order of magnitude, and loyal customers respond 2.5× more often than first-time buyers. | https://www.retently.com/ |
| features | Consulting and Digital Marketing tie at the top with 83, while Communication & Media trails at 26. The biggest story of the year is Healthcare, which dropped 24 points YoY for one of the steepest declines on record. | https://www.retently.com/ |
| features | Property managers serve two customers who never see the same service. Owners give an NPS of 35 while residents sit at 10, and the resident journey bottoms out at renewal with a 3.0-star score. | https://www.retently.com/ |
| features | AI routes feedback, triggers follow-ups, and alerts your team instantly based on sentiment and urgency. | https://www.retently.com/ |
| features | Pipe live feedback into Claude, ChatGPT, your agents, or any MCP client, so insight reaches the tools your team already uses. | https://www.retently.com/ |
| features | Native integrations with Shopify, Gorgias, Klaviyo, and 20+ tools your team already uses. | https://www.retently.com/ |
| features | Turn detractors into promoters with automated response workflows and team task creation. | https://www.retently.com/ |
| features | PSD Underwear was founded in 2007 by Curt and Ryan Flaitz with the mission of creating comfortable and stylish underwear for men a... | https://www.retently.com/ |
| features | ](/customers/psd-underwear/)[ | https://www.retently.com/ |
| features | Epic Gardening began as a personal journey of plant growing and quickly transformed into a resource trusted by millions for its practical a... | https://www.retently.com/ |
Domain performance
Modeled total traffic, six-month trend, engagement, countries, and domain identity.
Total website traffic
Six-month trafficModeled monthly visits
Monthly visits43,939
Global rank#672,810
Top-country rankUS #254,628
Bounce rate43.2%
Pages per visit2.52
Visit duration20s
| Month | Modeled visits |
|---|---|
| 2026-04 | 35,171 |
| 2026-05 | 31,984 |
| 2026-06 | 42,495 |
| 2026-07 | 40,866 |
| 2026-08 | 35,082 |
| 2026-09 | 43,939 |
Top visitor countries
| Country | Name | Traffic share |
|---|---|---|
| US | United States | 80.4% |
| GB | United Kingdom | 3.6% |
| DE | Germany | 3.1% |
| IN | India | 2.6% |
| AU | Australia | 2.6% |
80.4%United States
United States80.4%United Kingdom3.6%Germany3.1%India2.6%Australia2.6%Other7.7%
Domain identity
| Signal | Value |
|---|---|
| Registered | Apr 18, 2012 |
| Last changed | Apr 14, 2026 |
| Expires | Apr 18, 2029 |
| WHOIS server | whois.verisign-grs.com |
| DNSSEC | Signed |
| Nameservers | DINA.NS.CLOUDFLARE.COM, RICK.NS.CLOUDFLARE.COM |
Website capture
Organic keywords
Top keywords and an independent Google result page.
Top organic keywords
| Keyword | Volume | CPC | Estimated value |
|---|---|---|---|
| retently | 240 | $44.15 | $130 |
| nps survey questions | 320 | $0.00 | $100 |
| nps survey design | 310 | $0.00 | $100 |
| csat | 42,710 | $3.86 | $70 |
| retently cx | 170 | $0.00 | $40 |
Independent Google result page
Query: retently
| Position | Title | URL | Description |
|---|---|---|---|
| 1 | Retently | https://www.retently.com/ | Collect NPS, CSAT & CES surveys across every touchpoint, then let AI turn customer feedback into action. Built for ecommerce and retail brands. |
| 2 | Retently - Crunchbase Company Profile & Funding | https://www.crunchbase.com/organization/retently | Retently is a Customer Experience Management Platform for B2B, Ecommerce, Financial Services, Healthcare and Telecoms. Phone Number 6503969091 |
| 3 | Retently | https://www.linkedin.com/company/retently | Retently is a Customer Experience Management Platform for B2B businesses. Retently helps you efficiently measure customer satisfaction, collect valuable client ... |
| 4 | Retently Reviews 2026: Details, Pricing, & Features | https://www.g2.com/products/retently/reviews | Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their ... |
| 5 | Retently | https://x.com/retently | Retently @retently Send a Net Promoter Score® survey to your clients and start gathering, analyzing and acting on the received customer feedback. Austin, TX |
| 6 | Retently Software Reviews, Demo & Pricing - 2026 | https://www.softwareadvice.com/customer-experience/retently-profile/ | Retently is a web-based customer experience management platform. The software measures customer satisfaction throughout the buyer journey to provide insights. ... |
Important pages
Pages earning the most estimated search traffic in the sample.
Website intelligence — Collected evidence
Prioritized website intelligence pages
| Type | Page | Words | Change | URL |
|---|---|---|---|---|
| features | AI Customer Experience Platform for Ecommerce & Retail | 807 | new | https://www.retently.com/ |
| pricing | Customer Experience Management for Ecommerce Brands | 1,808 | new | https://www.retently.com/pricing/ |
| pricing | Developer Plan \ | static | 116 | new |
| pricing | Enterprise plan \ | static | 469 | new |
| features | 16 Unique Retently Features - Things That Only This CX Service Can Do | 3,874 | new | https://www.retently.com/blog/unique-retently-features/ |
| features | Measure CSAT at Every Touchpoint | 435 | new | https://www.retently.com/product/csat-software/ |
| features | Customer Experience Management for B2B Companies | 99 | new | https://www.retently.com/product/customer-experience/ |
| features | Email Surveys: Send NPS, CSAT and CES Surveys by Email \ | static | 962 | new |
| features | Embedded Surveys: Inline Website Surveys on Any Page \ | static | 1,270 | new |
| features | Feedback Analytics for B2B. Combine machine and human learning. | 132 | new | https://www.retently.com/product/feedback-analytics/ |
| features | Feedback Button: Always-On Website Feedback Widget \ | static | 1,332 | new |
| features | In-App Surveys: Web Pop-Up NPS, CSAT and CES Surveys for Web Apps and Portals \ | static | 1,414 | new |
| features | Kiosk Surveys: Tablet and Touchscreen Feedback Stations \ | static | 1,312 | new |
| features | Link Surveys: One Shareable Survey URL for Any Channel \ | static | 1,315 | new |
| features | Measure NPS at Every Customer Stage | 871 | new | https://www.retently.com/product/nps-software/ |
Features
| Page type | Evidence | Source |
|---|---|---|
| features | AI Customer Feedback for Ecommerce and Retail Brands | https://www.retently.com/ |
| features | Collect NPS®, CSAT and CES across every touchpoint, then let AI turn thousands of responses into the actions that protect revenue and loyalty. | https://www.retently.com/ |
| features | [Start Free Trial](/register/ "Start Free Trial") | https://www.retently.com/ |
| features | Featured Research | https://www.retently.com/ |
| features | Ecommerce16 min readJanuary 2026 | https://www.retently.com/ |
| features | What Makes or Breaks Ecommerce CX | https://www.retently.com/ |
| features | The six CX pillars that drive loyalty in 2026 | https://www.retently.com/ |
| features | We analyzed 1.5M+ ecommerce surveys to map the pillars that shape loyalty and risk. Product & quality is the dominant driver, pricing & value is the only net-negative pillar, and shipping is the most volatile loyalty battleground. | https://www.retently.com/ |
| features | 80.6%Product & quality positive sentiment | https://www.retently.com/ |
| features | −55.5%Pricing & value (only net-negative pillar) | https://www.retently.com/ |
| features | 1.5M+Surveys analyzed | https://www.retently.com/ |
| features | Read the study | https://www.retently.com/ |
| features | Response Rates29 min readMarch 2026 | https://www.retently.com/ |
| features | Survey Response Rate Trends | https://www.retently.com/ |
| features | Why response rates are dropping, and what still works | https://www.retently.com/ |
| features | Across 600 ecommerce brands and 25M+ survey invitations, the data shows where engagement is collapsing and where it is quietly thriving. In-app surveys outperform email by an order of magnitude, and loyal customers respond 2.5× more often than first-time buyers. | https://www.retently.com/ |
| features | 10×In-app vs. email response rate | https://www.retently.com/ |
| features | 2.5×Repeat-buyer response lift | https://www.retently.com/ |
| features | 25M+Survey invitations analyzed | https://www.retently.com/ |
| features | Read the study | https://www.retently.com/ |
Pricing and plans
| Page type | Evidence | Source |
|---|---|---|
| pricing | Customer Experience Software Pricing and Plans | https://www.retently.com/pricing/ |
| pricing | 14-day free trial. No credit card required. | https://www.retently.com/pricing/ |
| pricing | Free data migration | https://www.retently.com/pricing/ |
| pricing | Ecommerce Basic(14-day free trial) | https://www.retently.com/pricing/ |
| pricing | Start Free Trial | https://www.retently.com/pricing/ |
| pricing | Ecommerce Pro(14-day free trial) | https://www.retently.com/pricing/ |
| pricing | Start Free Trial | https://www.retently.com/pricing/ |
| pricing | Looking for Enterprise features and Salesforce integration? Check our Enterprise plan. | https://www.retently.com/pricing/ |
| pricing | Building an integration? Request access to a Developer account. | https://www.retently.com/pricing/ |
| pricing | <table class="min-w-[700px] w-full border-spacing-0 table-fixed font-Heebo"><colgroup><col style="width:350px"><col style="width:100px"><col style="width:calc((100% - 425px) / 3)"><col style="width:calc((100% - 425px) / 3)"><col style="width:calc((100% - 425px) / 3)"></colgroup><tbody><tr><td class="py-4 px-0"></td><td class="py-4 px-2"></td><td class="text-center font-bold text-[#22272F] py-4 px-4 align-bottom"><div class="flex items-center justify-center text-[20px]"><img src="/images/website/pricing/basic.svg" alt="" class="h-7 mr-2.5"><span>Basic</span></div></td><td class="text-center font-bold text-[#22272F] py-4 px-4 align-bottom"><div class="flex items-center justify-center text-[20px]"><img src="/images/website/pricing/pro-blue.svg" alt="" class="h-7 mr-2.5"><span>Pro</span></div></td><td class="text-center font-bold text-[#22272F] py-4 px-4 align-bottom"><div class="flex items-center justify-center text-[20px]"><img src="/images/website/pricing/enterprise.svg" alt="" class="h-7 mr-2.5"><span>Enterprise</span></div></td></tr></tbody></table> | https://www.retently.com/pricing/ |
| pricing | 2,500 / month | https://www.retently.com/pricing/ |
| pricing | 20,000 / month | https://www.retently.com/pricing/ |
| pricing | \ | |
| pricing | Do survey credits reset every month? | https://www.retently.com/pricing/ |
| pricing | Is my plan limited on responses? | https://www.retently.com/pricing/ |
| pricing | Can I pay per month instead of a yearly commitment? | https://www.retently.com/pricing/ |
| pricing | [Capterra | https://www.retently.com/pricing/ |
| pricing | Start your free 14-day trial | https://www.retently.com/pricing/ |
| pricing | Start Free TrialBook a Demo | https://www.retently.com/pricing/ |
| pricing | Developer Plan | https://www.retently.com/pricing/developer/ |
Integrations and supported platforms
No supporting public-page evidence was collected for this category.
Product and company updates
No supporting public-page evidence was collected for this category.
Rank tracking
Persistent keyword baselines and position movement.
This analysis created the first position baseline at 2026-10-24T10:55:58.165Z. Movement appears after the next fresh analysis using the same location and language.
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| Multi-channel surveys | Send NPS, CSAT, and CES surveys via email, SMS, link, web embed, in-app, and kiosk S1. |
| Event-based triggers | Automatically fire surveys after orders, support tickets, or other events S16. |
| AI topic analysis | Automatically analyze feedback to uncover themes and sentiment S16 S24. |
| Company-level rollup | Aggregate NPS and CSAT scores at the company level, not just per respondent S1. |
| Integrations and routing | Push feedback to Slack, helpdesk, or CRM for timely follow-up S1. |
| Anonymous surveys | Run surveys without identifying respondents, creating contacts on response S24. |
| API and webhooks | Send surveys and pull feedback via REST API and webhooks S1. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack | Integration | Connect ecommerce, CRM, helpdesk, and communication tools to automate surveys and route feedback S1. |
| Zapier | Integration | Connect to thousands of apps for triggers and actions without custom code S1. |
| REST API | API | Send surveys and pull feedback programmatically S1. |
| Webhooks | Webhook | Receive real-time notifications of new responses S1. |
| MCP server | AI interface | Allow AI clients like AI modelto query scores, search feedback, and send surveys S1. |
| CSV import | Data portability | Import contacts from a CSV file S41. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Ecommerce Basic | $99 per month, billed monthly; yearly saves 10% S1 | 2,500 surveys per month S1 | 10 campaigns, 3 seats, no API S1 |
| Ecommerce Pro | $299 per month, billed monthly; yearly saves 10% S1 | 20,000 surveys per month S1 | 10 campaigns, 10 seats, API, MCP server S1 |
| Enterprise | Contact sales S1 | Custom S1 | Custom, includes Salesforce integration S1 |
| Free trial | 14 days, no credit card required S1 | Not established | Not established |
Competition
Competitive landscape
Domains competing for the same organic search demand.
Sampled competitors
| Competitor | First-page appearances | Sampled queries | Average position | Queries observed |
|---|---|---|---|---|
| discussions.apple.com | 2 | 1 | 2.5 | does apple have a loyalty program |
| forbes.com | 1 | 1 | 2 | does apple have a loyalty program |
| developer.apple.com | 1 | 1 | 3 | does apple have a loyalty program |
| loyalty.bakkt.com | 1 | 1 | 5 | does apple have a loyalty program |
| g2.com | 1 | 1 | 6 | retently |
| joy.so | 1 | 1 | 6 | does apple have a loyalty program |
| sqmagazine.co.uk | 1 | 1 | 7 | does apple have a loyalty program |
| zigpoll.com | 1 | 1 | 8 | retently |
| nector.io | 1 | 1 | 8 | does apple have a loyalty program |
| apps.make.com | 1 | 1 | 9 | retently |
Website intelligence — Collected evidence
Customers, testimonials, and first-party review claims
No supporting public-page evidence was collected for this category.
Independent review sources discovered
| Platform | Status | Discovered source |
|---|---|---|
| Capterra | discovered_not_scraped | https://www.capterra.com/p/151754/Retently-NPS/ |
| G2 | discovered_not_scraped | https://www.g2.com/products/retently/reviews/ |
Backlink profile
Authority and referring-domain signals.
Backlink comparison profile
- Domain rating: 77/100
- Backlinks: 21,337
- Referring domains: 5,032
- Dofollow backlinks: 63.0%
- Dofollow referring domains: 72.0%
Collection decision
The Scout search index remains intentionally excluded from automatic Scout analysis. This Scout traffic model profile costs 5 credits (0.5 cents) and is included in the first comparison run so its usefulness can be judged before the recurring collection is finalized.
AI visibility
Measured ChatGPT and Google AI mentions with cited sources.
AI-assistant referral traffic
- Estimated current generative-AI referral share: 0.0%
Scout traffic model did not return a separate AI-referral trend series for this domain.
Website intelligence — Collected evidence
Site-stated AI capabilities
| Page type | Evidence | Source |
|---|---|---|
| features | Collect NPS, CSAT & CES surveys across every touchpoint, then let AI turn customer feedback into action. Built for ecommerce and retail brands. | https://www.retently.com/ |
| features | AI Customer Feedback for Ecommerce and Retail Brands | https://www.retently.com/ |
| features | AI routes feedback, triggers follow-ups, and alerts your team instantly based on sentiment and urgency. | https://www.retently.com/ |
| features | Collect instant feedback on support interactions, new features, and key processes, then let Retently's AI turn it into actionable insights that boost customer satisfaction and team performance. | https://www.retently.com/product/csat-software/ |
| features | Retently combines intelligent CSAT survey delivery and AI-powered analysis, so you can improve support quality and coach your team with real customer insights. | https://www.retently.com/product/csat-software/ |
| features | Reliable deliverability & bot protection: Custom sender domains and excellent IP reputation keep surveys out of spam, while AI filters out bot responses for cleaner data. | https://www.retently.com/product/csat-software/ |
| features | Because the survey is part of the page rather than an interruption, it is a natural fit for always-on feedback: a rating at the bottom of every help article, a short questionnaire on the order confirmation page, a satisfaction question on the account page. Embedded surveys run on a scheduled or always-on basis rather than being fired by a specific event, and they use the same templates, branding, question branching, AI topic and sentiment analysis, segments, alerts and integrations as your email, link and in-app surveys. | https://www.retently.com/product/embedded-surveys/ |
| features | Responses from embedded surveys flow into the same reports as every other channel, with AI-generated topics and sentiment, segments and trends. Alerts go to email, Slack or Microsoft Teams, automated follow-ups fire by score, and outbound webhooks and integrations with tools such as HubSpot, Salesforce, Zendesk, Gorgias, Shopify and Klaviyo push feedback where your team works. | https://www.retently.com/product/embedded-surveys/ |
| features | The Feedback Button is installed through the same Retently website script used for in-app and embedded surveys, and it works for identified visitors as well as anonymous ones. If the visitor is a known customer, the response is tied to their record; if not, it is stored as anonymous feedback. Either way it lands in the same reports, with the same AI topic and sentiment analysis, alerts, follow-ups and integrations as feedback from email, link, in-app or embedded surveys. | https://www.retently.com/product/feedback-button/ |
| features | AI Customer Feedback for Ecommerce and Retail Brands | https://www.retently.com/ |
| features | Collect NPS®, CSAT and CES across every touchpoint, then let AI turn thousands of responses into the actions that protect revenue and loyalty. | https://www.retently.com/ |
| features | Collect instant feedback on support interactions, new features, and key processes, then let Retently's AI turn it into actionable insights that boost customer satisfaction and team performance. | https://www.retently.com/product/csat-software/ |
| features | Retently combines intelligent CSAT survey delivery and AI-powered analysis, so you can improve support quality and coach your team with real customer insights. | https://www.retently.com/product/csat-software/ |
| features | Stop reading through hundreds of comments. AI instantly shows you what's working and what needs attention. | https://www.retently.com/product/csat-software/ |
| features | AI theme & sentiment analysis: Automatically group feedback by topic so you can spot patterns across agents, cohorts, or products. | https://www.retently.com/product/csat-software/ |
| features | Reliable deliverability & bot protection: Custom sender domains and excellent IP reputation keep surveys out of spam, while AI filters out bot responses for cleaner data. | https://www.retently.com/product/csat-software/ |
These are first-party product claims, not independent measurements of AI-search visibility.
Marketing opportunities
Actions calculated directly from the collected evidence.
| Opportunity | Recommended action | Evidence |
|---|---|---|
| Competitor gap | Review the sampled queries where discussions.apple.com appears. | 2 first-page appearances across does apple have a loyalty program |
Website intelligence — Collected evidence
Website evidence gaps
- integrations: no usable public page was collected; verify whether the site publishes this evidence.
- customers: no usable public page was collected; verify whether the site publishes this evidence.
- reviews: no usable public page was collected; verify whether the site publishes this evidence.
- changes: no usable public page was collected; verify whether the site publishes this evidence.
- identity: no usable public page was collected; verify whether the site publishes this evidence.
- technical: no usable public page was collected; verify whether the site publishes this evidence.
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
No citation-grounded independent review links were found.
Customer proof
No named customers, testimonials, or customer case studies were found.
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | PSD Underwear was founded in 2007 by Curt and Ryan Flaitz with the mission of creating comfortable and stylish underwear for men a... | source |
| Contact and support | Reach customers where they read first: on their phone. Retently gives you a personalized survey link that you drop into your SMS template, whether that is Twilio, Klaviyo, Yotpo or another provider. The customer taps, ra | source |
| Legal and privacy | Upgrade anytime • Downgrade anytime • Cancel anytime | source |
| Security and compliance | / Data residency / | source |
| Uptime and status page | Not published on the collected pages. | — |
| Domain registered | 2012-04-18 | — |
| Domain expires | 2029-04-18 | — |
Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Retently API Documentation - REST API Reference | API reference | Covers authentication, endpoints and payloads, rate limits and errors. (source) | Not dated |
| SMS Surveys: Send NPS and CSAT Surveys by Text Message / Retently | Support | Public contact and support channel. (source) | Not dated |
Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Cloud-based web application S1. | S1 |
| Platforms and apps | Web platform S1. | S1 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | REST API, webhooks, and MCP server available S1. | S1 |
| Data ownership and export | Not published on the collected pages. | — |
| Performance and reliability claims | Sends around 10 million surveys per month S1. | S1 |
| Release activity | Not published on the collected pages. | — |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 2012-04-18 — GoDaddy.com, LLC |
| Domain expires | 2029-04-18 |
| First archived | 2015-10-23 — web archive |
| TLS certificate | Google Trust Services, valid, expires 2026-12-27 |
| Security headers | HSTS, X-Content-Type-Options, X-Frame-Options, Referrer-Policy |
| Headers not served | CSP |
| Server header | cloudflare |
| Mail handled by | aspmx.l.google.com, alt1.aspmx.l.google.com |
| Nameservers | rick.ns.cloudflare.com, dina.ns.cloudflare.com |
Not measurable: rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.
Technical site audit
A bounded multi-page crawl with page-level issues and URLs.
Scout — Bounded technical crawl
- Pages crawled: 15 of 15 maximum
- Technical health: 96/100
- Critical issues: 0
- Warnings: 8
- Notices: 7
Issues
Crawled pages
| Status | Title | H1s | Words | Response | URL |
|---|---|---|---|---|---|
| 200 | AI Customer Experience Platform for Ecommerce & Retail | 1 | 989 | 37 ms | https://www.retently.com/ |
| 200 | AI Customer Experience Platform for Ecommerce & Retail | 1 | 989 | 37 ms | https://www.retently.com/ |
| 200 | Create a Retently CX account and start surveying your customers | 1 | 198 | 17 ms | https://www.retently.com/register/ |
| 200 | Ecommerce Customer Experience 2026: The 6 Pillars That Drive Retention | 1 | 5685 | 42 ms | https://www.retently.com/blog/ecommerce-customer-experience-trends-study/ |
| 200 | The State of Survey Response Rates: 2025 Data, 2026 Outlook | 1 | 9701 | 47 ms | https://www.retently.com/blog/survey-response-rate-study/ |
| 200 | What is a Good Net Promoter Score? (2026 NPS Benchmark) | 1 | 6502 | 29 ms | https://www.retently.com/blog/good-net-promoter-score/ |
| 200 | CSAT: Definition, Calculation & 2026 Benchmarks | 1 | 4995 | 19 ms | https://www.retently.com/blog/customer-satisfaction-score-csat/ |
| 200 | The Property Management CX Gap: Why Owners Love You and Residents Don't (2026 Study) | 1 | 4133 | 32 ms | https://www.retently.com/blog/property-management-cx-gap/ |
| 200 | PSD Underwear: 72% NPS Through Multi-Channel CX Strategy | 1 | 1546 | 113 ms | https://www.retently.com/customers/psd-underwear/ |
| 200 | Epic Gardening Elevates Customer Satisfaction with Retently’s Survey Suite | 1 | 1295 | 34 ms | https://www.retently.com/customers/epic-gardening/ |
| 200 | SpearmintLOVE Achieves Industry-Leading NPS of 79 with Retently | 1 | 1304 | 30 ms | https://www.retently.com/customers/spearmintlove/ |
| 200 | Product Demo \ | See Retently in Action | 1 | 622 | 24 ms |
| 200 | 16 Unique Retently Features - Things That Only This CX Service Can Do | 1 | 3518 | 36 ms | https://www.retently.com/blog/unique-retently-features/ |
| 200 | Customer Experience Management for Ecommerce Brands | 1 | 999 | 32 ms | https://www.retently.com/pricing/ |
| 200 | Enterprise plan \ | Retently | 1 | 765 | 27 ms |
This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.
Search Console and Analytics
First-party search and behavioral data connection state.
Modeled acquisition channels
| Channel | Estimated share |
|---|---|
| direct | 69.3% |
| search | 8.6% |
| search organic | 8.6% |
| search paid | 0.0% |
| social | 0.7% |
| social organic | 0.7% |
| social paid | 0.0% |
| referrals | 4.1% |
| paid referrals | 0.0% |
| 17.3% | |
| gen ai | 0.0% |
| affiliate | 0.0% |
| other | 0.0% |
First-party connections
| Integration | Status | Data available after connection |
|---|---|---|
| Google Search Console | Not connected | Clicks, impressions, CTR, average position, queries, pages, countries, and devices |
| Google Analytics | Not connected | Organic sessions, engagement, landing pages, conversions, geography, and devices |
No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
The collected pages do not mention specific competitors, but the site offers a comparison with AskNicely, CustomerGauge, Medallia, Okendo, Zenloop, and SatisMeter S1. Evidence gaps include lack of security certifications, uptime guarantees, and detailed customer success metrics beyond named stories.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 15 collected pages from retently.com, including product pages, about page, and API documentation. The evidence catalog includes 180 items from these pages. External proof search was enabled but did not verify any additional claims. Pricing information was sourced from the pricing page on 2026-10-23. Limitations: no independent verification of customer counts or testimonials; some sections rely on vendor-provided information.
- Official Websitehttps://www.retently.com/Verified
- Official Websitehttps://www.retently.com/about-us/Verified
- Official Websitehttps://www.retently.com/product/voc/Verified
- Official Websitehttps://www.retently.com/product/sms-surveys/Verified
- Official Websitehttps://www.retently.com/product/link-surveys/Verified
- Documentationhttps://www.retently.com/docs/api/Verified
- Pricing Pagehttps://www.retently.com/pricing/Verified
- Pricing Pagehttps://www.retently.com/pricing/developer/Verified
- Pricing Pagehttps://www.retently.com/pricing/enterprise/Verified
- Official Websitehttps://www.retently.com/blog/unique-retently-features/Verified
- Official Websitehttps://www.retently.com/product/csat-software/Verified
- Official Websitehttps://www.retently.com/product/customer-experience/Verified
- Official Websitehttps://www.retently.com/product/email-surveys/Verified
- Official Websitehttps://www.retently.com/product/embedded-surveys/Verified
- Official Websitehttps://www.retently.com/product/feedback-analytics/Verified