Internal Wikis · Reviewed 22 Oct 2026

Confluence

A connected team workspace for creating, sharing, and collaborating on knowledge.

free tier · atlassian.com ↗

Paid against free › Internal Wikis › Confluence

Confluence at a glance

Overview

01

Summary

The useful answer before the supporting detail.

Confluence is a connected team workspace for creating, sharing, and collaborating on knowledge S41. Teams use it to document, communicate, and collaborate through pages, spaces, whiteboards, and AI-powered features S41. It helps teams find information faster and connect work across teams, with cloud and self-managed deployment options S41 S43.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Confluence, an Atlassian product, is a team workspace for knowledge and collaboration S41.
  • Core purpose: It solves the problem of scattered information by providing a central place for ideas, docs, and knowledge S41.
  • Intended users: Teams within organizations that need to document, share, and collaborate on knowledge S41.
  • Product scope: A single workspace product, not a platform, with pages, spaces, whiteboards, and AI features S41 S43.
  • Positioning: Atlassian positions Confluence as the one place for all ideas, docs, knowledge, and human+AI teammates S41.
  • Claimed distinction: It claims to connect teams from ideas to knowledge to impact S41.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Marketing teamsUse templates to plan and execute campaigns S43.
Product teamsDocument product specs and manage roadmaps S43.
Program managementTrack project goals and share status updates S43.
Engineering teamsAttach live Jira issues and epics to pages for reporting S43.
External partnersCollaborate as guests in a Confluence site S43.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
PagesCreate, share, and edit knowledge documents S43.
SpacesOrganize pages into meaningful categories, like folders S43.
WhiteboardsBrainstorm, plan, and action work with a digital whiteboard S43.
AI featuresGet AI page and comment summaries, audio briefings, and integrations S41.
AutomationReplace manual work with automated processes and workflows S43.
PermissionsControl who can view, edit, and comment on pages S43.
DatabasesAggregate, structure, and connect information for consistency S43.
TemplatesUse templates for Marketing, Product, Program Management and more S43.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
JiraIntegrationAttach live Jira issues, epics, and reports to a page S43.
Identity providers (IdP)IntegrationSeamless integration with your identity provider for SSO S43.
Data connectorsIntegrationExplore data connectors to bring in external data S43.
Apps and integrationsExtension frameworkSupport for apps and integrations from the Atlassian Marketplace S43 S1.
REST APIAPIIncluded with all plans for programmatic access S43.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 S43Up to 10 users S432 GB storage; 3 whiteboards per user; 50 automation steps per month S43
Standard$5.78 per user/month, billed monthly S43Everything from Free, plus permissions, guests S43250 GB storage; 25 Rovo credits per user/month S43
Premium$11.16 per user/month, billed monthly S43Everything from Standard, plus unlimited whiteboards, analytics S4370 Rovo credits per user/month S43
EnterpriseContact sales, billed annually S43Advanced security, Atlassian Guard Standard S43150 Rovo credits per user/month S43

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
teamretro.com1124 l's retrospective
instituteprojectmanagement.com1125 phases of project life cycle
teamoclock.com1134 l's retrospective
project-management.com1135 phases of project life cycle
parabol.co1144 l's retrospective
coursera.org1145 phases of project life cycle
retrium.com1154 l's retrospective
geeksforgeeks.org1155 phases of project life cycle
miro.com1164 l's retrospective
6sigma.us1165 phases of project life cycle

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 3.2%
MonthSource
—All AI assistants
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
otherEveryone. Working on the right things. In Jira, teams and AI agents plan, execute, and deliver outcomes together.https://www.atlassian.com/
otherDiscover collections—curated apps and AI agents on a secure, compliant, and reliable platform.https://www.atlassian.com/
otherThe teamwork platform for the AI erahttps://www.atlassian.com/
otherTurn scattered tools into a seamless system for AI orchestration, planning, knowledge, and delivering work at scale.https://www.atlassian.com/
otherMeasure and improve productivity, quality, and speed with the AI-native SDLC for every software team.https://www.atlassian.com/
otherDiscover best practices for building unstoppable teams with AI.https://www.atlassian.com/
featuresMaximize your AI investment by connecting data and relationships across all applications for consistent, accurate, and enriched AI experiences.https://www.atlassian.com/platform
featuresThe State of Product 2027 is here. See how AI is reshaping product teams and what they build next.Read the reporthttps://www.atlassian.com/collections/product
featuresBuilt for better product decisions in the AI erahttps://www.atlassian.com/collections/product
featuresTeam up with AI across your product workflowhttps://www.atlassian.com/collections/product
featuresCapture customer input across every channel and use AI to organize, tag, and surface clear themes, so teams focus on the signals that matter, not the noise.https://www.atlassian.com/collections/product
featuresGuardrails for secure, scalable AI adoptionhttps://www.atlassian.com/platform/ai-trust
featuresAccelerate AI-powered teamwork with security, governance, and visibility built into every app, agent, and experience.https://www.atlassian.com/platform/ai-trust
featuresRovo is built on the trusted Atlassian Cloud Platform, offering a secure foundation that automatically respects your permissions and policies across AI experiences. Customize advanced security features and determine the data accessible to AI before enabling it.https://www.atlassian.com/platform/ai-trust
featuresDiscover how Atlassian’s
AI is designed, built, and deployed with teams
in mind.https://www.atlassian.com/platform/ai-trust
featuresAI-powered teamwork, built on trusthttps://www.atlassian.com/platform/ai-trust
featuresAtlassian's MCP Server connects your AI to your team’s work and knowledge, grounding every answer and action in context.https://www.atlassian.com/platform/rovo-mcp
featuresUse one AI solution that benefits everyone.https://www.atlassian.com/platform/rovo-mcp
featuresTurn your AI into active, end-to-end business execution grounded in your company’s work and governed across every team.https://www.atlassian.com/platform/rovo-mcp
featuresQuality AI starts with quality datahttps://www.atlassian.com/platform

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gap1 first-page appearances across 4 l's retrospective

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
G2Atlassian Products / Read 31781 Reviews on G2Grounded web searchAtlassian Products / Read 31781 Reviews on G2 # Atlassian 4.4 out of 5 stars 5 star 63% 4 star 29% 3 star 5% 2 star 1% 1 star 0% 31,781 reviews - 33 profiles - 48 categories Average star rating 4.4 #1 in 30 categories
TrustpilotAtlassian Reviews / Read Customer Service Reviews of atlassian.comGrounded web searchClickable button that opens a pop-up explaining how the Trustscore is calculated. ... to protect platform integrity, but we don't fact-check ... ## All reviews 130 total ## Write a review 5-star 6% 4-star 0% 3-star 5% 2-star 5% 1-star 84%
TrustRadiusAtlassian Products and ServicesGrounded web searchissue tracking, collaboration and software development tools to work smarter and deliver quality results on ... ### Trello 3007 reviews and ratings ### Atlassian Confluence 2520 reviews and ratings ### Jira Service Management 708 reviews and ratings
Product HuntAtlassian Reviews (2026) / Product HuntGrounded web searchReviews praise Atlassian for seamless cross-product integration, strong collaboration, and reliable organization across documentation, issue tracking, and roadmapping. Users highlight powerful features, versatility, and supportive developers, while noting a learning curve and configuration complexity. Makers of Loops credit Atlassian as essential to their success, reinforcing its value in real-world production use. Fans especially mention Confluence for knowledge bases and Jira-centric workflows
TrustRadiusAwesome feature set with a sometimes challenging interface. / TrustRadiusGrounded web search- Interface is sometimes clunky or not exactly user friendly. - Configuration can be tricky for less experienced users. - Some features are somewhat limited (for example, unable to set resolutions per issue type). ... It's well suited for many scenarios, from small to large organizations, that need a project tracking software that is reasonably easy to extend if you're an experienced user. Licensing cost is probably the only major limitation. Due to Atlassian's licensing model, costs across larg
trustradius.comAtlassian Confluence Reviews & Ratings 2026 / TrustRadiusGrounded web search# Atlassian Confluence Score8.1 out of 10 2,526 Reviews and Ratings ... is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT
teamblind.comAtlassian Company Reviews : What's it like to work at Atlassian? - BlindGrounded web searchAtlassian has an employee rating of 3.2 out of 5 stars, based on 2217 company reviews on Blind. They are rated the highest on Compensation / Benefits with 3.6 out of 5, and the lowest on Management with 2.7 out of 5.

Customer proof

No named customers, testimonials, or customer case studies were found.

Independent mentions

  • Atlassian Reviews / Read 28 Customer Ratings of atlassian.com / RatingFacts — Customers report significant frustration with Atlassian products, citing poor usability, complicated interfaces, and inadequate customer support. Many users express dissatisfaction with billing practices and account management issues, including difficulties with deactivation and data recovery. While some acknowledge the functionality of tools like Jira and Confluence, the overwhelming sentiment is negative due to the overall user experience and support challenges.

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipMeet our leadership teamsource
Contact and supportGet help 24/7 via dedicated phone number and senior team, with 30 minute response time for critical issues. Learn more.source
Legal and privacyThis site uses cookies to improve your browsing experience and perform analytics and research. We may also disclose information about your use of our site (including through the use of third-party cookies) to third partisource
Security and complianceManage users and security at scale with advanced governance controls like advanced encryption and Shadow IT controls.source
Uptime and status pageNot published on the collected pages.—
Domain registered2001-03-19—
Domain expires2027-03-19—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
About Us / AtlassianProduct updateProduct update is publicly available. (source)Not dated
Home - Inside AtlassianProduct updateProduct update is publicly available. (source)Not dated
Confluence Pricing: Free and Paid Plans / AtlassianRelease notesPublic product change history. (source)Not dated

Not found in the collected public sources: public roadmap, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud products provide a complete SaaS solution; Data Center is a self-managed offering S43.S43
Platforms and appsWeb app with mobile device management support for iOS and Android S43.S43
API and extensibility (API, SDK, webhooks, MCP, plugins)REST API included; supports apps and integrations S43.S43
Data ownership and exportNot published on the collected pages.—
Performance and reliability claimsPremium offers 99.9% SLA; Enterprise offers 99.95% SLA S43.S43
Release activityRelease tracks allow control over cloud releases S43.S43
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2001-03-19 — MarkMonitor Inc.
Domain expires2027-03-19
First archived2001-07-05 — web archive
TLS certificateAmazon, valid, expires 2027-02-09
Security headersHSTS, CSP, X-Content-Type-Options, X-Frame-Options
Headers not servedReferrer-Policy
Server headerAtlassianEdge
Mail handled bymxb-001d9801.gslb.pphosted.com, mxa-001d9801.gslb.pphosted.com
Nameserversns-1388.awsdns-45.org, ns-595.awsdns-10.net

Not measurable: rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 97/100
  • Critical issues: 0
  • Warnings: 7
  • Notices: 4

Issues

SeverityIssueValueAffected URL
warningTitle length should be reviewed70https://www.atlassian.com/
noticeMeta description length should be reviewed9https://www.atlassian.com/
warningTitle length should be reviewed70https://www.atlassian.com/
noticeMeta description length should be reviewed9https://www.atlassian.com/
warningTitle length should be reviewed72https://www.atlassian.com/software/jira/dev
noticeMeta description length should be reviewed171https://www.atlassian.com/software/jira/dev
noticeMeta description length should be reviewed15https://www.atlassian.com/software/rovo
warningDuplicate title in audit sample2https://www.atlassian.com/
warningDuplicate title in audit sample2https://www.atlassian.com/
warningDuplicate meta description in audit sample2https://www.atlassian.com/
warningDuplicate meta description in audit sample2https://www.atlassian.com/

Crawled pages

StatusTitleH1sWordsResponseURL
200Collaboration software for software, IT and business teams \Atlassian12002816 ms
200Collaboration software for software, IT and business teams \Atlassian12002861 ms
200Products \Atlassian12672715 ms
200Jira \Project Management for the AI Era \Atlassian1968
200Confluence \AI Workspace for Knowledge & Collaboration1922602 ms
200Revolutionize IT Support with Jira Service Management \Atlassian153325963 ms
200Atlassian Teamwork Collection \Atlassian11998550 ms
200Strategy Collection - Strategic Portfolio Management \Atlassian118561,677 ms
200Atlassian Service Collection \Atlassian11741572 ms
200Jira for AI-Native Software Development \Plan and Orchestrate AI Agents1816552 ms
200Atlassian Product Collection \Atlassian11792532 ms
200Rovo: Unlock organizational knowledge with GenAI \Atlassian11648639 ms
200Bitbucket Home Page1872508 mshttps://www.atlassian.com/software/bitbucket
200Atlassian Software Collection \Atlassian11903513 ms
200Bitbucket Pipelines \Atlassian1104560 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct23.4%
search15.7%
search organic12.4%
search paid3.3%
social4.5%
social organic4.1%
social paid0.4%
referrals46.6%
paid referrals1.2%
mail4.8%
gen ai3.2%
affiliate0.6%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors. Evidence gaps include lack of detailed customer reviews, independent review ratings, and specific documentation dates. Open questions remain about data export options and detailed security certifications.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from atlassian.com, including the Confluence product page, pricing page, and company About page. The evidence catalog includes static and rendered page captures. External proof search was enabled but only discovered the existence of results, not their content. Limitations include potential missing details on integrations and customer proof due to page coverage.

Paid against free, in your inbox

One job at a time: the paid tools worth paying for, the free ones you can run yourself, and who should pick which.

No tracking pixels. One click to leave. We use your address to send Stack Radar and nothing else. Privacy.