3.2k stars · AGPL-3.0 · v1.27.0, dated 10 July 2026, read from the repository page sidebar with the year shown · Track this in Scout
It turns a shared email address into a list of tickets with owners, statuses and deadlines.
▶Repo detailsthe review · specs · pros & cons · install
What it is
A support desk built on the Frappe framework, with a customer-facing portal, a knowledge base, email-to-ticket conversion, and rules that escalate a ticket when it has gone unanswered for too long. It is the same platform that carries Frappe's CRM and accounting applications.
What it is good for. A team of two to ten people answering customer email, at the point where a shared mailbox stops being enough. The specific failure it removes is the duplicate reply: two people opening the same message within a minute of each other. Compared with FreeScout, which Edition 27 covered, this is the heavier option with more process built in — service-level rules, teams, a portal — and correspondingly more to install.
- Service-level agreements and escalation rules are built in rather than sold as a paid module.
- The customer portal and knowledge base come with it, so repeat questions can be answered once.
- Code landed on 20 September 2026 and it releases regularly; v1.27.0 is dated 10 July 2026.
- AGPL-3.0, with the same condition as the other AGPL entries here.
- It brings the whole Frappe platform with it — a Python application server, a database, a queue and a cache. This is the largest install in this edition.
- The interface assumes the Frappe way of doing things. If nothing else in use is Frappe, that is a new set of habits to learn for one application.
freescout-help-desk/freescoutIt answers the same need with a shared mailbox rather than a ticket workflow, and it installs on ordinary PHP hosting instead of a platform.
Track this in Scout- zammad/zammad
It handles the same tickets across email, chat and telephone, with a longer history and a heavier Ruby install.
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chatwoot/chatwootIt starts from live chat on a website and adds email afterwards, which is the opposite order to this one.
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git clone https://github.com/frappe/helpdesk.git cd helpdesk/docker docker compose up -d
