⚡Stack Radar

Shared Inboxes · Reviewed 26 Oct 2026

Hiver

AI omnichannel customer service platform for complex support.

from $35 · free tier · hiverhq.com ↗

Paid against free › Shared Inboxes › Hiver

Hiver at a glance
196KEstimated total trafficModeled monthly visits9.4KRanking keywordsPublic search sample96/100Technical health15 pages checked0Referring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Hiver is an agentic omnichannel customer service platform designed for complex support, unifying email, chat, Slack, voice, and other channels in one workspace S1 S142. It is used by customer service teams, operations leaders, and support managers to resolve intricate, cross-system requests with AI Agents, collaboration, and workflows S1. The platform's practical value lies in handling the long tail of hard, rare interactions that typical AI agents miss, by pulling context from various tools and knowledge sources to assist agents and automate resolutions S1 S11.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Hiver is an AI omnichannel customer service platform S1.
  • Core purpose: It solves the problem of complex support that spans teams, tools, and channels, where collaboration is siloed and context is scattered S1.
  • Intended users: Customer service teams, operations leaders, support managers, finance, and IT S1.
  • Product scope: A platform with AI Agents, cross-team collaboration, workflows, and ticketing, available as Hiver in Gmail and Hiver Omni S1.
  • Positioning: Hiver is built for the agentic era, handling complex support that other platforms buckle under S1.
  • Claimed distinction: It claims to be the only platform built for the agentic era, with AI that assists on every request and self-improves S1.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Customer service teamsManage complex support requests across email, chat, Slack, and voice in one platform, with AI assistance S1.
Operations leadersGain visibility into support performance and automate QA to improve quality and coaching S1 S20.
Support managersUse AI QA to review conversations in real time and identify coaching opportunities S20.
Finance teamsCollaborate on billing-related support issues by pulling in relevant context and workflows S1 S28.
IT teamsManage support requests that require cross-team collaboration and system access S1 S28.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
AI AgentsDeploy AI agents to run multi-step, multi-system workflows and resolve requests end-to-end, following internal SOPs S20 S1.
AI CopilotAssists agents in real time by drafting replies, suggesting next steps, and providing context from past tickets and knowledge sources S28 S20.
AI QAReviews every customer interaction in real time for tone, accuracy, and completeness, flagging issues before they reach customers S20.
Omnichannel SupportManage support across email, chat, Slack, voice, SMS, and socials from one workspace S1 S142.
Slack IntegrationBrings Slack conversations into a helpdesk queue with ticketing, ownership, SLAs, and AI, treating Slack as a native support channel S28.
Knowledge HubUnifies knowledge sources and auto-updates help center articles from resolved tickets S11 S142.
Customer IntelligenceTracks customer health based on past tickets, calls, usage, and CRM data S20 S11.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
SlackIntegrationBrings Slack conversations into Hiver as structured tickets with ownership, SLAs, and AI S28.
GmailBrowser extensionAllows managing shared inboxes directly from Gmail S20.
AsanaIntegrationConnects support workflows to project tracking, enabling teams to close the loop on complex projects S11.
APIsAPIEnables AI Agents to take action through APIs, pulling customer data and looking up records S11.
MCPAI interfaceAllows AI Agents to connect to tools and knowledge sources via Model Context Protocol S11.
SalesforceIntegrationProvides context from CRM data to AI Copilot and agents S11.
Notion, ConfluenceIntegrationSources knowledge for AI Agents and Copilot S11.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Growth$25 per user per month billed annually, or $35 monthly S1Shared inbox, omnichannel, AI Copilot, rule automations S1Minimum 2 seats S1
Pro$55 per user per month billed annually, or $65 monthly S1SLAs, customer portal, API, premium integrations S1Not established
Elite$85 per user per month billed annually, or $95 monthly S1AI QA, skill-based routing, SSO, HIPAA S1Not established
Voice add-on$30 per voice seat per month S11,000 pooled minutes per voice seat S1Not established
Free planFree S28Unlimited users S28Not established
Trial7-day free trial on Elite plan, no credit card S1 S20All Hiver AI features S20Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
help.hiverhq.com315.7hiver pricing
workspace.google.com224.5hiverhq, hiver pricing
gappsy.com111hiver pricing
updates.hiverhq.com112hiverhq
en.wikipedia.org114hiverhq
aws.amazon.com114hiver pricing
thetechbag.com115hiver pricing
facebook.com116hiverhq
coldiq.com119hiver pricing
ie.trustpilot.com1110hiverhq

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.7%
MonthSource
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresMore than 10,000 teams use Hiver to tackle complex support across channels with AI, cross-team collaboration, ticketing, and workflows.https://hiverhq.com/
featuresTackle complex support across channels with AI Agents, cross-team collaboration, ticketing, and workflows.https://hiverhq.com/
featuresTurn resolved tickets into help docs with AIhttps://hiverhq.com/
featuresOne workspace where your team and AI work together on requests.https://hiverhq.com/
featuresUnify email, chat, Slack, voice, and all your channels in one place. Your team and AI Agents works from one queue. Your customers stay where they already are.https://hiverhq.com/
featuresSet rules for routing, triage, SLA alerts, and cross-tool updates. AI Agents take over manual steps like fetching CRM data and replying.https://hiverhq.com/
featuresBring email, chat, Slack, voice, socials, and WhatsApp into one workspace with unified history. Your team works from a single queue, and AI reads context across every channel to resolve conversations, wherever they start.https://hiverhq.com/
featuresMost “AI agents” do the trivial 20%. They automate the easy, high-volume requests. But if a process crosses five systems and three channels, varies by team, and depends on a policy buried in a legacy tool no one built an API for, it usually lands on a human.https://hiverhq.com/features/ai
featuresHiver is an agentic platform that’s built for complexity. We plug into every system and every knowledge source your team relies on. Past tickets, account history, data warehouses, ERPs, CRMs, Confluence, Google Sheets, and the legacy admin tools with no APIs. AI Agents use this knowledge to run your workflows autonomously, resolve requests end-to-end, and crack the edge cases with precision.https://hiverhq.com/features/ai
featuresAI Help Centerhttps://hiverhq.com/features/ai
featuresTrain AI Agents the way you train people: with procedures written in plain English. Agents follow them step by step, chasing customers for missing details, checking your internal SOPs, and triggering actions in third-party systems.https://hiverhq.com/features/ai
featuresAI Agents plug into every tool and knowledge source your team relies on. They pull customer data, look up records, and take action through APIs, out-of-the-box integrations, or MCP. If your team can reach it, so can AI.https://hiverhq.com/features/ai
featuresAI is only as good as what it knows, and what your team knows lives everywhere: Notion, Confluence, your help center. Hiver mines every resolved conversation and updates your knowledge automatically, so answers stay accurate as your business changes.https://hiverhq.com/features/ai
featuresDecide when AI steps in, when it should hand off and set the bar for what needs human review.https://hiverhq.com/features/ai-agents
featuresUnlike static rules, Hiver AI Agents adapt based on your team’s behavior, tagging habits, and real-time context — offering smarter, more flexible automation.https://hiverhq.com/features/ai-agents
features6\. What AI Agent capabilities are planned for the future?https://hiverhq.com/features/ai-agents
featuresUpcoming features include AI Actions that resolve queries end-to-end, AI Automations to trigger multi-step workflows, and AI Answers that auto-reply to FAQs using your knowledge base. These are designed to reduce manual load and boost resolution speed.https://hiverhq.com/features/ai-agents
featuresTackle complex support across channels with AI Agents, cross-team collaboration, ticketing, and workflows.https://hiverhq.com/
featuresDeploy AI Agents that resolve multi-step, cross-system requests end to end.https://hiverhq.com/
featuresAI Agents resolve multi-step requestshttps://hiverhq.com/

These are first-party product claims, not independent measurements of AI-search visibility.

14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where help.hiverhq.com appears.3 first-page appearances across hiver pricing

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraHiver Reviews 2026. Verified Reviews, Pros & Cons / CapterraGrounded web search# Reviews of Hiver ... Ease of use 4.7 Customer Service ... 4.6 ... “The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration.“ ... We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it.
Comms AdvisorHiver Review 2026: Shared Inbox Inside Gmail / Comms AdvisorGrounded web searchHow does Hiver rate on G2 and Capterra? Hiver holds around 4.6/5 on G2 and 4.7/5 on Capterra G2; Capterra, 2026 , with reviewers consistently praising the zero-learning-curve setup and flagging pricing and seat-increment rules as friction points.
Software AdviceHiver User ReviewsGrounded web search# Hiver User Reviews ## Overall Rating 4.7 ## Ratings Breakdown 5 (116) 4 (25) 3 (2) 2 (2) 1 (3) ## Secondary Ratings Ease-of-use 4.7 Customer Support 4.6 Value for money 4.5 Functionality 4.6
TechRadarHiver help desk review / TechRadarGrounded web searchHiver offers a Gmail-integrated help desk solution that enhances email-based customer support efficiency ... While it excels in automation and analytics within a familiar interface, users should consider their customization needs and budget as they scale.
TrustpilotHiver Reviews / Read Customer Service Reviews of hiverhq.comGrounded web searchstarted a chat when I was unable to find any instructions on their website on how ... . I had to follow up numerous times before they finally sent an email asking to schedule a call. I refused and requested to cancel, so then they sent me an email with "
capterra.com.sgHiver Pricing, Cost & Reviews - Capterra Singapore 2026Grounded web search### Overall rating Based on 148 reviews 4.7 ### Reviews sentiment Positive 95% Neutral 1% Negative 3% ... with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and
saleshive.comHiver Review 2026: Pricing, Features, Pros & Cons / SalesHiveGrounded web search. - Helps teams organize and track high volumes of emails, ... app chat. - Affordable entry pricing with a free plan and multiple tiers, seen as good value for ... What reviewers say across the web G2 4.6 / 5 1,274 reviews Capterra 4.7 / 5 144 reviews
saasinspector.comHiver Review 2026: Pricing & Features / SaaSInspectorGrounded web searchCross-referencing G2 and Capterra reviews, Reddit threads from support ops communities, and Hiver's own documentation paints a fairly clear picture. Founded in 2011, headquartered in San Jose, this is not a new company figuring itself out. The niche is deliberate, the product is mature, and the limitations are just as deliberate as the strengths. That's either reassuring or frustrating, depending entirely on what you need.
toolradar.comHiver Reviews, Pricing & Alternatives (2026) - 4.1/5Grounded web search## Ratings Across the Web 4.1(1,290 reviews) Hiver holds an aggregate rating of 4.1 out of 5 from 1,290 reviews across G2 and Trustpilot, last checked September 8, 2026. G2 1,283 reviews 4.6/5 Trustpilot 7 reviews 2.3/5 Ratings aggregated from
top10platforms.comHiver — TOP SCORE 49/100, ranked in Help Desk & Support / TOP10PLATFORMSGrounded web search## What third-party sources publish ... / Source / Published / Normalised / Reviews / Last checked / Method / / --- / --- / --- / --- / --- / --- / / G2 ↗ / 4.6/5 / 92 / 1.3k / 31 Aug 2026 / permitted crawl / / Capterra ↗ / 4.6/5 / 92 / 119 / 31 Aug 2026 / permitted crawl /

Customer proof

No named customers, testimonials, or customer case studies were found.

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownership“Zendesk never fit our team’s needs. We needed a system built for relationships. Every improvement we made with Hiver strengthened how our team operates.”source
Contact and supportStill have questions? Contact ussource
Legal and privacyAI Agents work through multi-step requests from start to finish. For a refund, they can collect missing details, pull the invoice from NetSuite, check your policy, and process the refund in Stripe.source
Security and complianceExplore our trust centersource
Uptime and status page/ SLA Management / Hiver’s Lite Plan offers 1 SLA Policy and Violation Reminder. The Pro Plan removes these limits, adding SLA reports and business hours. The Elite Plan includes all Pro features, in addition to Uptisource
Domain registered2015-08-21—
Domain expires2031-08-21—

Every trust signal above is backed by a collected page or a registration record.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Product FAQFAQAnswers common product, workflow, pricing, privacy, ownership, API, and team questions. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated
Jira Pricing Guide (2025): Plans, Costs & Hidden FeesGuideGuides, comparisons, pricing breakdowns, use cases, and how-to articles. (source)Not dated
ServiceNow Pricing Guide (2025): Costs, License Types & Hidden FeesGuideGuides, comparisons, pricing breakdowns, use cases, and how-to articles. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated

Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Hiver is a web app, with a Chrome extension for Gmail and a browser-based Omni version S20.S20
Platforms and appsBest experienced on desktop or laptop browser; web app under development S20.S20
API and extensibility (API, SDK, webhooks, MCP, plugins)API access included from Pro plan; AI Agents use APIs, integrations, and MCP S1 S11.S1 S11
Data ownership and exportNot published on the collected pages.—
Performance and reliability claimsNot published on the collected pages.—
Release activityUpcoming AI QA capabilities include rubric builders, RCA tagging, AI coaching insights, and advanced alerts S20.S20
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2015-08-21 — GoDaddy.com, LLC
Domain expires2031-08-21
TLS certificateGoogle Trust Services, valid, expires 2026-11-26
Security headersHSTS, CSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headernginx
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversns-1815.awsdns-34.co.uk, ns-503.awsdns-62.com

Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s); rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 96/100
  • Critical issues: 0
  • Warnings: 11
  • Notices: 2

Issues

SeverityIssueValueAffected URL
warningSlow HTML response3813https://hiverhq.com/features/email-management
warningSlow HTML response4050https://hiverhq.com/features/live-chat
warningSlow HTML response3600https://hiverhq.com/features/voice
warningTitle length should be reviewed67https://hiverhq.com/features/knowledge-base
warningSlow HTML response3570https://hiverhq.com/features/knowledge-base
noticeMeta description length should be reviewed174https://hiverhq.com/features/ai
warningSlow HTML response3448https://hiverhq.com/features/ai-agents
warningSlow HTML response3495https://hiverhq.com/features/ai-copilot
warningSlow HTML response3409https://hiverhq.com/features/reporting-analytics
noticeMeta description length should be reviewed181https://hiverhq.com/features/customer-intelligence
warningSlow HTML response3034https://hiverhq.com/features/customer-intelligence
warningSlow HTML response3466https://hiverhq.com/features/omnichannel-inbox
warningSlow HTML response4220https://hiverhq.com/features/ticketing

Crawled pages

StatusTitleH1sWordsResponseURL
200Hiver: Agentic Omnichannel Customer Service Platform1302737 mshttps://hiverhq.com/
200AI Email Management for Support Teams \Hiver120623,813 ms
200Live Chat Software with AI Agents for Complex Support120184,050 mshttps://hiverhq.com/features/live-chat
200Manage Customer Support in Slack \Hiver1201134 ms
200Native Voice & SMS support in your helpdesk \Hiver116343,600 ms
200Knowledge Hub and Help Center for your Customers, Teammates, and AI116973,570 mshttps://hiverhq.com/features/knowledge-base
200The Agentic Customer Service Platform1234831 mshttps://hiverhq.com/features/ai
200Resolve complex tickets and automate workflows with AI Agents115993,448 mshttps://hiverhq.com/features/ai-agents
200AI Copilot for Customer Support \Hiver116673,495 ms
200AI Insights: Support Analytics & QA \Hiver114273,409 ms
200AI Quality Assurance for Customer Support Teams \Hiver1154216 ms
200Customer Intelligence \Hiver114413,034 ms
200Omnichannel Customer Service in one AI-native Support Platform117383,466 mshttps://hiverhq.com/features/omnichannel-inbox
200The agentic ticketing system built for complex support127744,220 mshttps://hiverhq.com/features/ticketing
200Automate complex workflows with no-code rules1144524 mshttps://hiverhq.com/features/automation

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct64.3%
search20.4%
search organic18.3%
search paid2.1%
social5.1%
social organic4.8%
social paid0.3%
referrals3.0%
paid referrals0.3%
mail5.9%
gen ai0.7%
affiliate0.3%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors by name, though they reference Zendesk and Freshdesk as not built for the AI era S1. Evidence gaps include lack of detailed security certifications, uptime statistics, and data export specifics. Open questions remain about the full scope of the upcoming web app and the exact capabilities of AI Agents in complex scenarios.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from hiverhq.com, including product, feature, and pricing pages. The evidence catalog includes first-party marketing and documentation content, with an authoritative pricing table from the pricing page. External proof search was performed but no third-party reviews or ratings were collected. Limitations include reliance on vendor-provided information and lack of independent verification of claims.

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