In simple English
This program helps teams track support requests and customer problems. Every email becomes a ticket that people can answer and close. You run it on your own server and own all your data. It requires a lot of setup work and some server knowledge to run.
What it is
Request Tracker is an open-source issue tracking and customer support system written in Perl. It lets organizations manage support queues, sort incoming email, and assign tasks to staff members.
What it is good for
Solo builders who need a heavy-duty help desk to handle customer support emails on their own server without paying monthly software fees.
- Free to use under an open-source licence with no user limits.
- Turns incoming emails into trackable support tickets automatically.
- Runs on your own hardware so your support data stays private.
- Difficult setup process requiring Perl modules, a web server, and a database.
- Requires regular maintenance, cron jobs, and manual upgrades.
- Written in Perl, which is harder to customise for modern web developers.
Zendesk
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tar xzvf rt.tar.gz cd rt-* ./configure make testdeps make install