Overview
Summary
The useful answer before the supporting detail.
Drag is an AI-powered shared inbox for Gmail teams, letting support, sales, and operations teams manage customer email together with AI agents, inside Gmail or a standalone web app S1. It solves the problem of scattered customer conversations and manual email handling by turning shared addresses into collaborative boards with assignments, automation, and AI assistance S1 S28. Its practical value is a unified workspace that reduces routine work, with AI drafts, summaries, and automation, used by over 240,000 users since 2017 S1.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: Drag is an AI-powered shared inbox for Gmail teams S1.
- Core purpose: It solves the problem of teams managing customer email together, with AI agents, inside Gmail or a standalone web app S1.
- Intended users: Support, sales, and operations teams that run customer email out of Gmail and Google Workspace S1.
- Product scope: Drag is a single product that includes shared inboxes, boards, AI (Varley), live chat, WhatsApp, and automations S28 S104.
- Positioning: Drag positions itself as the shared inbox for teams and AI, with AI built in, not bolted on S1 S104.
- Claimed distinction: Drag claims to offer more AI for less money, with its top plan costing less than entry plans at competitors S1.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Customer support teams | Answering support@ and help@ with SLAs, assignment, and AI drafts S1. |
| Sales teams | Managing sales@ and partnership inquiries, with AI drafting replies and summaries S28 S104. |
| Operations and finance teams | Tracking requests, orders, and invoices as cards on a board S1. |
| IT teams | Handling internal requests and incidents, with automation and AI triage S104 S28. |
Traffic and search
SEO analysis
Collected Oct 24, 2026dragapp.com: an estimated 71,665 total monthly visits and about 76,210 monthly organic visits across 6,534 ranking keywords. Scout crawled 15 pages and measured a technical health score of 99/100.
Search summary
The useful answer before the supporting detail.
Drag is the shared inbox for Gmail teams, with Varley, Drag's AI, built in: it drafts, tags and resolves, and asks first. From $12 a seat. dragapp.com: an estimated 71,665 total monthly visits and about 76,210 monthly organic visits across 6,534 ranking keywords. Scout crawled 15 pages and measured a technical health score of 99/100.
- Total traffic (modeled): 71,665 monthly visits across all channels.
- Organic search traffic (estimated): 76,210 monthly visits from search.
- Strongest sampled ranking: create an email template in gmail at position 2.
- Leading page in the collected evidence: https://www.dragapp.com/blog/email-templates-gmail/.
- Closest measured organic competitor: support.google.com, appearing 3 times in the sampled first-page SERPs.
- Technical crawl: 15 pages, health score 99/100.
Website intelligence — Collected evidence
Company identity and positioning
| Page type | Evidence | Source |
|---|---|---|
| other | Drag is the shared inbox for Gmail teams, with Varley, Drag's AI, built in: it drafts, tags and resolves, and asks first. From $12 a seat. Free 7-day trial. | https://www.dragapp.com/ |
| other | Platform iconEmailPlatform iconWhatsAppforumLive chatEarly AccesshelpHelp center | https://www.dragapp.com/ |
| other | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/ |
| other | Help centerTrust center | https://www.dragapp.com/ |
| other | The inbox for teams and agents. | https://www.dragapp.com/ |
| other | The shared inbox for Gmail teams, with Varley, Drag’s AI, built in. | https://www.dragapp.com/ |
| other | Rachel MartinezUrgent: Payment processing error— Hi team, we’re seeing intermittent failures on…Action requiredBillingJust now | https://www.dragapp.com/ |
| other | James ChenPartnership proposal Q3— Thanks for sending this over. I have reviewed the…Sales15m ago | https://www.dragapp.com/ |
| other | Accounts PayableInvoice #INV-2026-0391— Please find attached invoice for April services…Billing5h ago | https://www.dragapp.com/ |
| other | Drafted a reply for Alex, with the billing runbook cited. | https://www.dragapp.com/ |
| other | Ask it in Copilot. Let it resolve with Agents. It knows what your team knows through Intelligence, and it works in every email through Assists. Included in the seat from the $18 plan. | https://www.dragapp.com/ |
| other | Varley resolves what it can, and hands the rest to your team with everything it found. | https://www.dragapp.com/ |
Domain performance
Modeled total traffic, six-month trend, engagement, countries, and domain identity.
Total website traffic
Six-month trafficModeled monthly visits
Monthly visits71,665
Global rank#506,661
Top-country rankUS #647,565
Bounce rate39.4%
Pages per visit1.94
Visit duration42s
| Month | Modeled visits |
|---|---|
| 2026-04 | 56,045 |
| 2026-05 | 69,355 |
| 2026-06 | 65,842 |
| 2026-07 | 65,617 |
| 2026-08 | 71,673 |
| 2026-09 | 71,665 |
Top visitor countries
| Country | Name | Traffic share |
|---|---|---|
| US | United States | 15.0% |
| DE | Germany | 7.6% |
| IN | India | 6.5% |
| BR | Brazil | 6.4% |
| GB | United Kingdom | 5.3% |
15.0%United States
United States15.0%Germany7.6%India6.5%Brazil6.4%United Kingdom5.3%Other59.1%
Domain identity
| Signal | Value |
|---|---|
| Registered | Mar 16, 2017 |
| Last changed | Nov 21, 2025 |
| Expires | Mar 16, 2027 |
| WHOIS server | whois.verisign-grs.com |
| DNSSEC | Not signed |
| Nameservers | GAIL.NS.CLOUDFLARE.COM, WALT.NS.CLOUDFLARE.COM |
Website capture
Organic keywords
Top keywords and an independent Google result page.
Top organic keywords
| Keyword | Volume | CPC | Estimated value |
|---|---|---|---|
| google admin console | 187,760 | $6.08 | $3,220 |
| google admin | 337,840 | $4.46 | $1,760 |
| google groups | 257,860 | $3.34 | $1,570 |
| google chat | 1,595,710 | $1.08 | $680 |
| gsuite admin | 28,080 | $7.99 | $510 |
Independent Google result page
Query: create an email template in gmail
| Position | Title | URL | Description |
|---|---|---|---|
| 1 | Create a template in Gmail | https://support.google.com/mail/answer/14864208?hl=en | Insert a template · On your computer, open Gmail. · At the top left, click Compose. · At the bottom of the compose window, click More options and then Templates. |
| 2 | Gmail Tips: How to Create Email Templates in Gmail | https://www.youtube.com/watch?v=Y3XmYym2sNQ | In this video, I show you how to create email templates in Gmail so you can save time formatting emails. |
| 3 | Email Templates by cloudHQ | https://workspace.google.com/marketplace/app/email_templates_by_cloudhq/183322770515 | 1. Install the app 2. Open GmailTM and tap Compose 3. Choose a template, personalize it, send That's it. FREE, NO ACCOUNT NEEDED |
| 4 | GMail Templates - How to Create and Send Templates | https://support.norwoodma.gov/portal/en/kb/articles/gmail-templates-how-to-create-and-send-templates | Click on the “Compose” button. · Start typing your email template and when you're done, click on the three dots on the bottom-right corner of the compose window. |
| 5 | How to make a email template in Gmail - Information Technology | https://it.sonoma.edu/kb/email-calendar/how-make-email-template-gmail | In the New Message, click More options. · Click Templates. · Click the template you wish to use. · Add or edit the new message as needed. · Send. |
| 6 | How to Create and Use Templates in Gmail | https://www.youtube.com/watch?v=QpkhTAcfGgU | In this tutorial, you'll learn how to create and use templates in Gmail to save time on repetitive emails. Discover how to enable templates, ... |
| 7 | Gmail Email Templates: Complete Guide + 10 Examples ... | https://www.dragapp.com/blog/email-templates-gmail/ | To create a Gmail template, click Compose, type the content you want to reuse, click the three-dot menu in the compose window, hover over ... |
| 8 | How to create email templates in Gmail | https://zapier.com/blog/gmail-email-templates/ | At the bottom of the email, click More options > Templates > Save draft as template > Save as new template. Change the template title or leave it ... |
| 9 | 5-Minute Guide to Creating Custom Email Templates + Pro ... | https://gmelius.com/blog/creating-custom-email-templates-in-gmail | Step 1. Enable templates in Gmail · Open Gmail and click the gear icon (⚙) > See all settings · Go to the Advanced tab · Find Templates and select ... |
| 10 | How to Create & Use Gmail Email Templates | https://www.noota.io/en/create-gmail-email-template | Step 1 — Enable Templates (one-time). Open Gmail in your browser. Go to Settings → See all settings → Advanced. |
Important pages
Pages earning the most estimated search traffic in the sample.
| URL | Ranking keywords | Estimated traffic | Best position |
|---|---|---|---|
| https://www.dragapp.com/blog/email-templates-gmail/ | 3 | 271.4 | 1 |
| https://www.dragapp.com/ | 1 | 79 | 1 |
| https://www.dragapp.com/blog/front-pricing/ | 1 | 51.8 | 2 |
| <https://www.dragapp.com/blog/AI modelskills-and-plugins/> | 1 | 15.2 | 1 |
| https://www.dragapp.com/blog/gmail-shared-inbox/ | 1 | 15.2 | 1 |
| https://www.dragapp.com/blog/whatsapp-auto-reply/ | 1 | 14.6 | 2 |
| https://www.dragapp.com/blog/zendesk-free-alternatives/ | 1 | 14.6 | 2 |
| https://www.dragapp.com/blog/chatgpt-prompts-for-emails/ | 3 | 14.6 | 2 |
| https://www.dragapp.com/blog/email-statistics/ | 1 | 12.2 | 1 |
| https://www.dragapp.com/blog/gmail-guide/ | 1 | 12.2 | 1 |
Website intelligence — Collected evidence
Prioritized website intelligence pages
| Type | Page | Words | Change | URL |
|---|---|---|---|---|
| other | The inbox for teams and agents \ | static | 1,629 | new |
| pricing | DragApp Pricing \ | static | 1,123 | new |
| features | DragApp \ | playwright | 1,831 | new |
| integrations | REST API: Build on Your Shared Inbox \ | static | 934 | new |
| integrations | Developer Documentation \ | static | 367 | new |
| integrations | Integrations: Connect Drag to 5,000+ Apps \ | static | 791 | new |
| integrations | Drag Web App \ | static | 570 | new |
| integrations | API Documentation \ | static | 1,559 | new |
| customers | #1 Gmail-Based Help Desk \ | static | 806 | new |
| customers | Boosted Commerce — Customer story \ | static | 1,235 | new |
| customers | CBH Homes — Customer story \ | static | 1,220 | new |
| customers | Customer stories — See how teams use Drag \ | static | 867 | new |
| trust | DragApp.com \ | static | 1,454 | new |
Features
| Page type | Evidence | Source |
|---|---|---|
| features | inboxShared inboxdashboardWorkspacesassignment\_indAssignmentssticky\_note\_2Notesedit\_noteShared draftstask\_altTasksAll features → | https://www.dragapp.com/product/ |
| features | Platform iconEmailPlatform iconWhatsAppforumLive chatEarly AccesshelpHelp center | https://www.dragapp.com/product/ |
| features | boltAutomationstimerSLA rulesautorenewRound robinanalyticsAnalytics | https://www.dragapp.com/product/ |
| features | ChromeWebDesktopiOSAndroidhexagonMCP | https://www.dragapp.com/product/ |
| features | Works with your AI | https://www.dragapp.com/product/ |
| features | [](/claude/ "Claude")[](/chatgpt/ "ChatGPT")[](/gemini/ "Gemini")[](/copilot/ "Microsoft Copilot")[](/cursor/ "Cursor")\+ more | https://www.dragapp.com/product/ |
| features | Use casesCustomer serviceSalesOperationsITHRAll use cases → | https://www.dragapp.com/product/ |
| features | Varley · Drag’s AI | https://www.dragapp.com/product/ |
| features | CopilotAsk Varley, then let it act | https://www.dragapp.com/product/ |
| features | ](/ai-co-pilot/)[ | https://www.dragapp.com/product/ |
| features | AgentsVarley resolves conversations on its own | https://www.dragapp.com/product/ |
| features | ](/agents/)[ | https://www.dragapp.com/product/ |
| features | IntelligenceWhat Varley knows, and the tools it acts in | https://www.dragapp.com/product/ |
| features | ](/intelligence/)[ | https://www.dragapp.com/product/ |
| features | AssistsVarley in every email: drafts, tags, summaries | https://www.dragapp.com/product/ |
| features | ](/assists/)Meet Varley → | https://www.dragapp.com/product/ |
| features | Connect your AI | https://www.dragapp.com/product/ |
| features | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/product/ |
| features | Varley included in Plus and Pro · every action priced | https://www.dragapp.com/product/ |
| features | AI creditsSee pricing | https://www.dragapp.com/product/ |
Pricing and plans
| Page type | Evidence | Source |
|---|---|---|
| pricing | AI creditsSee pricing | https://www.dragapp.com/pricing/ |
| pricing | Sign inStart free | https://www.dragapp.com/pricing/ |
| pricing | Simple pricing. AI included. | https://www.dragapp.com/pricing/ |
| pricing | Start your 7-day free trial, then choose a plan for your team. Varley, Drag’s AI, is included in Plus and Pro. | https://www.dragapp.com/pricing/ |
| pricing | Start free trialBook a demo | https://www.dragapp.com/pricing/ |
| pricing | 7-day free trial | https://www.dragapp.com/pricing/ |
| pricing | billed yearly· $16 billed monthly | https://www.dragapp.com/pricing/ |
| pricing | Start free trial | https://www.dragapp.com/pricing/ |
| pricing | 7-day free trial · no card required | https://www.dragapp.com/pricing/ |
| pricing | 3-month reporting window | https://www.dragapp.com/pricing/ |
| pricing | billed yearly· $22 billed monthly | https://www.dragapp.com/pricing/ |
| pricing | Free trial includes every Pro feature | https://www.dragapp.com/pricing/ |
| pricing | 6-month reporting window | https://www.dragapp.com/pricing/ |
| pricing | billed yearly· $30 billed monthly | https://www.dragapp.com/pricing/ |
| pricing | Priority support and 12-month reporting | https://www.dragapp.com/pricing/ |
| pricing | Every plan:Unlimited usersNo seat minimumsCollision detectionEmails stay in Gmail | https://www.dragapp.com/pricing/ |
| pricing | Try everything free for 7 days.Full Pro access · no card required | https://www.dragapp.com/pricing/ |
| pricing | \ | Starter$12/user/moGet started \ |
| pricing | Try every feature above free for 7 days. No card, no migration risk, and your email stays in Gmail. | https://www.dragapp.com/pricing/ |
| pricing | Is there a free trial?expand\_more | https://www.dragapp.com/pricing/ |
Integrations and supported platforms
| Page type | Evidence | Source |
|---|---|---|
| integrations | inboxShared inboxdashboardWorkspacesassignment\_indAssignmentssticky\_note\_2Notesedit\_noteShared draftstask\_altTasksAll features → | https://www.dragapp.com/api/ |
| integrations | Platform iconEmailPlatform iconWhatsAppforumLive chatEarly AccesshelpHelp center | https://www.dragapp.com/api/ |
| integrations | boltAutomationstimerSLA rulesautorenewRound robinanalyticsAnalytics | https://www.dragapp.com/api/ |
| integrations | ChromeWebDesktopiOSAndroidhexagonMCP | https://www.dragapp.com/api/ |
| integrations | Works with your AI | https://www.dragapp.com/api/ |
| integrations | [](/claude/ "Claude")[](/chatgpt/ "ChatGPT")[](/gemini/ "Gemini")[](/copilot/ "Microsoft Copilot")[](/cursor/ "Cursor")\+ more | https://www.dragapp.com/api/ |
| integrations | Use casesCustomer serviceSalesOperationsITHRAll use cases → | https://www.dragapp.com/api/ |
| integrations | Varley · Drag’s AI | https://www.dragapp.com/api/ |
| integrations | CopilotAsk Varley, then let it act | https://www.dragapp.com/api/ |
| integrations | ](/ai-co-pilot/)[ | https://www.dragapp.com/api/ |
| integrations | AgentsVarley resolves conversations on its own | https://www.dragapp.com/api/ |
| integrations | ](/agents/)[ | https://www.dragapp.com/api/ |
| integrations | IntelligenceWhat Varley knows, and the tools it acts in | https://www.dragapp.com/api/ |
| integrations | ](/intelligence/)[ | https://www.dragapp.com/api/ |
| integrations | AssistsVarley in every email: drafts, tags, summaries | https://www.dragapp.com/api/ |
| integrations | ](/assists/)Meet Varley → | https://www.dragapp.com/api/ |
| integrations | Connect your AI | https://www.dragapp.com/api/ |
| integrations | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/api/ |
| integrations | Varley included in Plus and Pro · every action priced | https://www.dragapp.com/api/ |
| integrations | AI creditsSee pricing | https://www.dragapp.com/api/ |
Product and company updates
No supporting public-page evidence was collected for this category.
Rank tracking
Persistent keyword baselines and position movement.
This analysis created the first position baseline at 2026-10-24T07:19:56.613Z. Movement appears after the next fresh analysis using the same location and language.
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| Shared inbox | Turns shared addresses like support@ into a collaborative board for the whole team, inside Gmail or the web app S1. |
| AI drafts and summaries | Varley, Drag's AI, drafts replies in the team's voice and provides instant thread summaries S28. |
| Automation rules | Rules route, tag, and assign mail automatically, e.g., tagging billing emails and moving them to a board S28 S1. |
| Live chat and WhatsApp | Manages WhatsApp conversations and live chat in the same queue as email S28 S1. |
| Collaboration tools | Includes assignments, internal notes, shared drafts, and @mentions for team collaboration S28. |
| Task management | Provides tasks, subtasks, due dates, and checklists within Gmail S28. |
| Email sequences | Automates follow-up email sequences S28. |
| Read receipts | Offers read receipts and open tracking for Gmail S28. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| Gmail | Integration | Deep integration with Gmail, Calendar, Drive, and Meet S28. |
| Zapier | Integration | Connects to 5,000+ apps for automation S28. |
| REST API | API | Provides endpoints for boards, cards, and sequences S1. |
| MCP server | AI interface | Lets AI tools like AI modelor ChatGPT connect to the inbox S1 S58. |
| Chrome extension | Extension | Runs Drag inside Gmail S1. |
| Desktop and mobile apps | App | Provides access on desktop, iOS, and Android S1. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Starter | $12 per user/month billed yearly, or $16 monthly S1 | Not published | 10 automation rules; AI only with purchased credits S1 |
| Plus | $18 per user/month billed yearly, or $22 monthly S1 | Monthly AI credits included (amount not published) S1 | Unlimited rules, all AI assists S1 |
| Pro | $24 per user/month billed yearly, or $30 monthly S1 | 2x AI usage of Plus; WhatsApp, API and MCP, SLA rules, round-robin S1 | Not published |
| Trial | 7-day free trial, no credit card S1 | Pro features during trial S1 | Not published |
Competition
Competitive landscape
Domains competing for the same organic search demand.
Sampled competitors
| Competitor | First-page appearances | Sampled queries | Average position | Queries observed |
|---|---|---|---|---|
| support.google.com | 3 | 2 | 3.3 | create an email template in gmail, create template in gmail |
| support.norwoodma.gov | 2 | 2 | 2.5 | create an email template in gmail, create template in gmail |
| it.sonoma.edu | 2 | 2 | 3.5 | create an email template in gmail, create template in gmail |
| zapier.com | 2 | 2 | 5.5 | create an email template in gmail, create template in gmail |
| gmelius.com | 2 | 2 | 6.5 | create an email template in gmail, create template in gmail |
| workspace.google.com | 1 | 1 | 2 | create an email template in gmail |
| mailsuite.com | 1 | 1 | 7 | create template in gmail |
Website intelligence — Collected evidence
Customers, testimonials, and first-party review claims
| Page type | Evidence | Source |
|---|---|---|
| customers | inboxShared inboxdashboardWorkspacesassignment\_indAssignmentssticky\_note\_2Notesedit\_noteShared draftstask\_altTasksAll features → | https://www.dragapp.com/customer-service/ |
| customers | Platform iconEmailPlatform iconWhatsAppforumLive chatEarly AccesshelpHelp center | https://www.dragapp.com/customer-service/ |
| customers | boltAutomationstimerSLA rulesautorenewRound robinanalyticsAnalytics | https://www.dragapp.com/customer-service/ |
| customers | ChromeWebDesktopiOSAndroidhexagonMCP | https://www.dragapp.com/customer-service/ |
| customers | Works with your AI | https://www.dragapp.com/customer-service/ |
| customers | [](/claude/ "Claude")[](/chatgpt/ "ChatGPT")[](/gemini/ "Gemini")[](/copilot/ "Microsoft Copilot")[](/cursor/ "Cursor")\+ more | https://www.dragapp.com/customer-service/ |
| customers | Use casesCustomer serviceSalesOperationsITHRAll use cases → | https://www.dragapp.com/customer-service/ |
| customers | Varley · Drag’s AI | https://www.dragapp.com/customer-service/ |
| customers | CopilotAsk Varley, then let it act | https://www.dragapp.com/customer-service/ |
| customers | ](/ai-co-pilot/)[ | https://www.dragapp.com/customer-service/ |
| customers | AgentsVarley resolves conversations on its own | https://www.dragapp.com/customer-service/ |
| customers | ](/agents/)[ | https://www.dragapp.com/customer-service/ |
| customers | IntelligenceWhat Varley knows, and the tools it acts in | https://www.dragapp.com/customer-service/ |
| customers | ](/intelligence/)[ | https://www.dragapp.com/customer-service/ |
| customers | AssistsVarley in every email: drafts, tags, summaries | https://www.dragapp.com/customer-service/ |
| customers | ](/assists/)Meet Varley → | https://www.dragapp.com/customer-service/ |
| customers | Connect your AI | https://www.dragapp.com/customer-service/ |
| customers | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/customer-service/ |
| customers | Varley included in Plus and Pro · every action priced | https://www.dragapp.com/customer-service/ |
| customers | AI creditsSee pricing | https://www.dragapp.com/customer-service/ |
Independent review sources discovered
No links to supported independent review platforms were discovered on the collected pages.
AI visibility
Measured ChatGPT and Google AI mentions with cited sources.
AI-assistant referral traffic
- Estimated current generative-AI referral share: 4.5%
| Month | Traffic share | Source |
|---|---|---|
| — | — | All AI assistants |
Website intelligence — Collected evidence
Site-stated AI capabilities
| Page type | Evidence | Source |
|---|---|---|
| other | Drag is the shared inbox for Gmail teams, with Varley, Drag's AI, built in: it drafts, tags and resolves, and asks first. From $12 a seat. Free 7-day trial. | https://www.dragapp.com/ |
| other | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/ |
| other | The shared inbox for Gmail teams, with Varley, Drag’s AI, built in. | https://www.dragapp.com/ |
| features | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/product/ |
| features | Drag turns Gmail into a workspace for teams: shared inboxes, boards, automation, and Varley, Drag’s AI, all from the place your team already works. | https://www.dragapp.com/product/ |
| features | Varley drafts replies in your team’s voice→](/ai-drafts/) | https://www.dragapp.com/product/ |
| features | Instant thread summaries for long conversations→](/ai-summaries/) | https://www.dragapp.com/product/ |
| features | Works with your AI | https://www.dragapp.com/product/ |
| features | Varley · Drag’s AI | https://www.dragapp.com/product/ |
| features | ](/ai-co-pilot/)[ | https://www.dragapp.com/product/ |
| features | ](/assists/)Meet Varley → | https://www.dragapp.com/product/ |
| features | Connect your AI | https://www.dragapp.com/product/ |
| features | hexagonMCP server47 tools, run the inbox from any AIdata\_objectAPIREST for boards, cards, and sequencesextensionIntegrationsConnect the tools around your inboxdescriptionDeveloper docsGuides, references, examplesterminalCLISoonYour inbox from the terminal | https://www.dragapp.com/product/ |
| features | AI creditsSee pricing | https://www.dragapp.com/product/ |
| pricing | AI creditsSee pricing | https://www.dragapp.com/pricing/ |
| pricing | Simple pricing. AI included. | https://www.dragapp.com/pricing/ |
| pricing | Start your 7-day free trial, then choose a plan for your team. Varley, Drag’s AI, is included in Plus and Pro. | https://www.dragapp.com/pricing/ |
| integrations | Works with your AI | https://www.dragapp.com/api/ |
| integrations | Varley · Drag’s AI | https://www.dragapp.com/api/ |
| integrations | ](/ai-co-pilot/)[ | https://www.dragapp.com/api/ |
These are first-party product claims, not independent measurements of AI-search visibility.
Marketing opportunities
Actions calculated directly from the collected evidence.
| Opportunity | Recommended action | Evidence |
|---|---|---|
| Competitor gap | Review the sampled queries where support.google.com appears. | 3 first-page appearances across create an email template in gmail, create template in gmail |
Website intelligence — Collected evidence
Website evidence gaps
- reviews: no usable public page was collected; verify whether the site publishes this evidence.
- changes: no usable public page was collected; verify whether the site publishes this evidence.
- identity: no usable public page was collected; verify whether the site publishes this evidence.
- technical: no usable public page was collected; verify whether the site publishes this evidence.
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
| Platform | Page | How it was found | Note |
|---|---|---|---|
| Capterra | Drag Price, Features, Reviews & Ratings - Capterra India | Grounded web search | ### Overall rating Based on 128 reviews 4.4 ... ### Reviews sentiment Positive 88% ... Neutral 5% ... Negative 6% ... I don't know how Dragapp got such high reviews, but if they used to be good then they've completely gone downhill. Before I was a paying subscriber, their founder Duda was very quick to answer my questions. But once I actually became a paying subscriber of their annual subscription, all of a sudden Duda became unresponsive. They seem to lack a dedicated support team as well, as w |
| G2 | Compare Drag and Hiver Social Share Options | Grounded web search | Drag(257)4.5 out of 5Drag By DragApp.com Hiver(1,179)4.6 out of 5Hiver By GrexIt, Inc. ... --- Finally, I can set up my Gmail inbox on my own. You can organize your email inbox as a task list with ease. |
| ToolRadar | DragApp Reviews, Pricing & Alternatives (2026) - 4.5/5 | Grounded web search | ## Ratings Across the Web 4.5(261 reviews) DragApp holds an aggregate rating of 4.5 out of 5 from 261 reviews across G2, last checked September 17, 2026. G2 261 reviews 4.5/5 Ratings aggregated from independent review platforms. Learn more |
| Chrome Web Store | Switch to Chrome? | Grounded web search | ## 4.1 out of 5687 ratingsGoogle doesn't verify reviews. Learn more about results and reviews. ... We needed an app for automating email follow ups and found Drag for it's "Sequences" function amongst other competitors offering similar options. We went with Drag mostly due to cost, but I hate to say you get what you pay for. Besides the fact that the design is not super user-friendly and a bit buggy, after a few months of using Drag we realized that the sequences were not sending follow-up email |
| dragapp.com | About Drag: founders, team and company facts / DragApp | Grounded web search | -only. WhatsApp, live chat and a help center join the same queue. 4. ... the team. Drag’s AI: Copilot, Agents, Intelligence and Assists, plus the Drag ... ,000+ users since 2017. Rated 4.7 from 1,200+ reviews on G2, Capterra and the Chrome Web Store. |
| dragapp.com | DragApp Pricing / Plans from $12/user/month | Grounded web search | DragApp Pricing / Plans from $12/user/month # Simple pricing. AI included. Start your 7-day free trial, then choose a plan for your team. Varley, Drag’s AI, is included in Plus and Pro. 240,000+ users since 2017·+ star 4.7 · 1,200+ reviews· CASA & SOC 2 |
| rightinbox.com | Top 6 Gmail Automation Tools to Save Time in 2024 | Grounded web search | ## 3. DragApp G2 rating: 4.5/5 (245 reviews) Capterra rating: 4.4/5 (127 reviews) ... your Gmail inbox into a collaborative workspace, enabling teams to manage tasks and projects directly from their email. It combines the power of a shared inbox, task |
Customer proof
No named customers, testimonials, or customer case studies were found.
Independent mentions
- Drag: All-in-one workspace — integration into Gmail is great. The mobile app is absolute garbage. It constantly crashes and the UI interface is terrible. ... . For the mobile app, it has been very handy seeing my project management cards everywhere I go. However I would appreciate a
- Drag for Gmail™ - Google Workspace Marketplace — one workspace for Gmail™ and for Google Workspace™. Stop ... 🥇World’s top #20 collaboration products (by G2) 🥇Easiest set up (by G2) 🥇Best ROI (by G2) 🥇Fastest implementation (by G2) 🥇Momentum leader (by G2) --------- https://www.g2.com/products/drag
- DRAGAPP.COM LIMITED - Chrome Web Store — PRIVACY & GDPR We are committed to respecting everyone’s privacy and design our services in order ... best achieve this.If you have questions, please email us at ... By installing this extension, you agree to DragApp's Terms and Conditions (www.dragapp
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | “Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.” | source |
| Contact and support | Two boundary notes worth knowing before comparing. Growth is an email-and-ticketing plan: if you want chat, phone, and social as first-class channels, Freshworks sells that as Freshdesk Omni, a separate ladder running $2 | source |
| Legal and privacy | Compliance TeamRe: GDPR data export request— The data export has been generated and is ready f…Legal 2d ago | source |
| Security and compliance | SOC 2 + CASACertified | source |
| Uptime and status page | Not published on the collected pages. | — |
| Domain registered | 2017-03-16 | — |
| Domain expires | 2027-03-16 | — |
Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Developer Documentation / DragApp | Documentation | APIs, protocols, and tools for building on DragApp. REST API reference, MCP server setup, and integration guides. (source) | Not dated |
Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Runs inside Gmail via Chrome extension, or as a standalone web app, plus desktop, iOS, and Android apps S1. | S1 |
| Platforms and apps | Available on Chrome, web, desktop, iOS, and Android S1. | S1 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | Offers a REST API and an MCP server with 47 tools S1. | S1 |
| Data ownership and export | Not published on the collected pages. | — |
| Performance and reliability claims | Not published on the collected pages. | — |
| Release activity | Not published on the collected pages. | — |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 2017-03-16 — 1API GmbH |
| Domain expires | 2027-03-16 |
| TLS certificate | Let's Encrypt, valid, expires 2027-01-13 |
| Security headers | HSTS, X-Content-Type-Options, X-Frame-Options, Referrer-Policy |
| Headers not served | CSP |
| Server header | Vercel |
| Mail handled by | aspmx.l.google.com, alt2.aspmx.l.google.com |
| Nameservers | walt.ns.cloudflare.com, gail.ns.cloudflare.com |
Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s). A gap here means the lookup was unavailable, not that the finding is negative.
Technical site audit
A bounded multi-page crawl with page-level issues and URLs.
Scout — Bounded technical crawl
- Pages crawled: 15 of 15 maximum
- Technical health: 99/100
- Critical issues: 0
- Warnings: 4
- Notices: 1
Issues
| Severity | Issue | Value | Affected URL |
|---|---|---|---|
| notice | Meta description length should be reviewed | 205 | https://www.dragapp.com/help-center/ |
| warning | Duplicate title in audit sample | 2 | https://www.dragapp.com/ |
| warning | Duplicate title in audit sample | 2 | https://www.dragapp.com/ |
| warning | Duplicate meta description in audit sample | 2 | https://www.dragapp.com/ |
| warning | Duplicate meta description in audit sample | 2 | https://www.dragapp.com/ |
Crawled pages
| Status | Title | H1s | Words | Response | URL |
|---|---|---|---|---|---|
| 200 | The inbox for teams and agents \ | Drag | 1 | 1787 | 52 ms |
| 200 | The inbox for teams and agents \ | Drag | 1 | 1787 | 54 ms |
| 200 | DragApp Pricing \ | Plans from $12/user/month | 1 | 1225 | 26 ms |
| 200 | Book a demo — See Drag in action \ | Drag | 1 | 507 | 251 ms |
| 200 | The Shared Inbox for Google Workspace Users \ | DragApp | 1 | 2216 | 443 ms |
| 200 | Workspaces — Kanban, List, and Preview views \ | DragApp | 1 | 1733 | 245 ms |
| 200 | Email Assignment for Teams in Gmail \ | DragApp | 1 | 1493 | 229 ms |
| 200 | Internal Email Notes \ | Drag | 1 | 1483 | 329 ms |
| 200 | Shared Email Drafts in Gmail — Collaborate before sending \ | Drag | 1 | 1453 | 253 ms |
| 200 | Task Management with Emails in Gmail — DragApp | 1 | 1360 | 357 ms | https://www.dragapp.com/task-management/ |
| 200 | DragApp \ | Product Features | 1 | 2420 | 37 ms |
| 200 | Email Management for Teams in Gmail — DragApp | 1 | 1461 | 153 ms | https://www.dragapp.com/email-management/ |
| 200 | WhatsApp Shared Inbox for Teams — DragApp | 1 | 1670 | 228 ms | https://www.dragapp.com/whatsapp/ |
| 200 | Live Chat — Website widget, humans and agents \ | Drag | 1 | 1735 | 349 ms |
| 200 | Help center software with AI search for Gmail teams \ | Drag | 1 | 1931 | 193 ms |
This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.
Search Console and Analytics
First-party search and behavioral data connection state.
Modeled acquisition channels
| Channel | Estimated share |
|---|---|
| direct | 21.7% |
| search | 52.3% |
| search organic | 52.3% |
| search paid | 0.0% |
| social | 2.8% |
| social organic | 2.8% |
| social paid | 0.0% |
| referrals | 5.7% |
| paid referrals | 0.0% |
| 13.0% | |
| gen ai | 4.5% |
| affiliate | 0.0% |
| other | 0.0% |
First-party connections
| Integration | Status | Data available after connection |
|---|---|---|
| Google Search Console | Not connected | Clicks, impressions, CTR, average position, queries, pages, countries, and devices |
| Google Analytics | Not connected | Organic sessions, engagement, landing pages, conversions, geography, and devices |
No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
The collected pages do not mention specific competitors by name, but they compare pricing to Front, Hiver, and Intercom S1. Evidence gaps include lack of detailed security documentation, uptime status, and data export specifics. Open questions remain about the exact amount of AI credits included in Plus and Pro plans, as well as the specifics of the API's rate limits and authentication.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 15 collected pages from dragapp.com, including the homepage, about, product, pricing, and developer documentation pages. The evidence catalog includes 180 entries from these pages, with additional external proof search. The collection was completed on 2026-10-24, with a mix of static and rendered pages. Limitations include that some pages were not fully scraped, and external review profiles were discovered but not scraped for content.
- Official Websitehttps://www.dragapp.com/Verified
- Official Websitehttps://www.dragapp.com/about/Verified
- Official Websitehttps://www.dragapp.com/product/Verified
- Documentationhttps://www.dragapp.com/docs/Verified
- Pricing Pagehttps://www.dragapp.com/pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/crisp-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/freshdesk-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/front-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/gmelius-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/gorgias-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/help-scout-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/hiver-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/intercom-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/missive-pricing/Verified
- Pricing Pagehttps://www.dragapp.com/blog/shared-inbox-pricing/Verified
- Review Sitehttps://www.capterra.in/software/173949/dragVerified
- Review Sitehttps://www.g2.com/compare/drag-vs-hiverVerified
- Review Sitehttps://toolradar.com/tools/dragappVerified
- Review Sitehttps://chromewebstore.google.com/detail/dragapp-gmail-shared-inbo/kadokpknocdadnipihnphaaabanedjnbVerified
- Documentationhttps://rightinbox.com/blog/top-gmail-automation-toolsVerified
- Articlehttps://play.google.com/store/apps/details?id=com.dragapp.app&hl=en_USVerified
- Articlehttps://workspace.google.com/marketplace/app/drag_for_gmail/301585329545Verified
- Articlehttps://chromewebstore.google.com/publisher/dragappcom-limited/u68c9ea9a450cb835d4f31f05d1a3c6e8Verified
- Review Sitehttps://www.rightinbox.com/blog/top-gmail-automation-toolsVerified