Shared Inboxes · Reviewed 26 Oct 2026

Gmelius

Gmelius is a Gmail-native platform for building and running AI agents.

from $19 · free tier · gmelius.com ↗

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Gmelius at a glance

Overview

01

Summary

The useful answer before the supporting detail.

Gmelius is a Gmail-native platform where teams build and run AI agents to automate client communication S67. It is used by teams that handle high-volume email, such as sales, support, and operations, to reduce manual work and improve response times S67. The platform provides shared inboxes, email collaboration tools, and AI agents that act across connected apps, with a focus on keeping the team in control S67.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Gmelius is a Gmail-native platform for building and running AI agents S67.
  • Core purpose: It solves the problem of high-volume email by automating routine client requests and streamlining team collaboration S67.
  • Intended users: Teams that run client work over email, such as sales, support, and operations S67.
  • Product scope: It is a platform that includes shared inboxes, email collaboration features, and AI agents S67.
  • Positioning: Gmelius positions itself as "Gmail Reinvented for The AI Agent Era" S1.
  • Claimed distinction: It claims to provide AI agents that act, with a memory layer (Meli) that models your business, unlike competitors that only describe a knowledge layer S67.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Sales teamsQualify leads and chase invoices automatically with AI agents S67.
Support teamsTriage shared inboxes and resolve routine client requests without human touch S67.
Property managersHandle resident requests, vendor scheduling, and lease questions in one shared inbox S67.
Operations teamsAutomate workflows like updating CRM records, sending documents, and booking slots S67.
Healthcare teamsPull patient records, confirm availability, book slots, and update care systems S67.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
AI agentsBuild AI agents by describing their job in plain language, choosing the inbox they watch, and connecting tools; agents act across apps with guardrails S67.
Shared inboxesCreate custom views to filter conversations by assignees, tags, or projects, and monitor team workload S1.
Email sharingShare, assign, or delegate any email conversation with your team in one click or via @mention S9.
Shared labelsShare Gmail labels and synchronize conversations in real-time across teammates S11.
Email notes & mentionsAdd chat-style notes and @mentions to emails for collaboration S17.
Email templatesTurn repetitive emails into personalized templates with variables S21.
Email analyticsMonitor email metrics and generate insights on team performance S15 S11.
AI email reply assistantDraft replies automatically, adapting to your tone and accessing knowledge bases S1.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
Google WorkspaceIntegrationGmelius lives inside Google Workspace and can run inside every tool around it S67.
MCPAI interfaceUsers can improve virtually any process with MCP out of the box S67.
APIAPIBuild custom integrations between Gmelius and the rest of your tech stack S123.
Custom connectorsIntegrationCustom connectors for in-house systems can be developed on demand under an Enterprise plan S67.
Knowledge basesIntegrationAI assistant can access connected knowledge bases and public websites for context-aware replies S1.
OutlookIntegrationEarly access to an Outlook integration is available S1.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Meli$19/user/mo yearly, $21 monthly S116Personal AI assistant, no shared inboxes S1165,000 conversations a month S116
Growth$25/user/mo yearly, $33 monthly S116Unlimited shared inboxes, AI agents, API S116Up to 50 users, 10,000 conversations a month S116
Pro$40/user/mo yearly, $50 monthly S116AI dispatching, CRM integrations, webhooks S116100,000 conversations a month S116
EnterpriseCustom quote S116Bespoke AI & integrations, no usage caps S116Minimum 50 users S116
Free trial7-day free trial on Growth S116Not establishedNot established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
zapier.com111auto response examples
podium.com112auto response examples
mailertogo.com113auto response examples
simpletexting.com114auto response examples
trengo.com115auto response examples
dragapp.com116auto response examples
facebook.com117auto response examples
scribe-mail.com118auto response examples

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 2.0%
MonthSource
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
identityOur AI Assistants sort your emails and draft replies, while Gmelius shared inboxes help your team take over conversations so you don't have to. Start for free.https://gmelius.com/
identityGmail Reinvented for The AI AgenT Erahttps://gmelius.com/
identityEvery client, every commitment, every way your team actually works, and your operational patterns are modeled and kept current by Meli. Our AI Chief of Staff ensures the agents act correctly according to rules and context.https://gmelius.com/
featuresGmail Reinvented for The AI AgenT Erahttps://gmelius.com/features/custom-views
featuresFAQ about our AI Reply Assistant for Gmailhttps://gmelius.com/features/custom-views
featuresAbsolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.https://gmelius.com/features/custom-views
featuresGmail Reinvented for The AI AgenT Erahttps://gmelius.com/features/email-analytics
featuresFAQ about our AI Reply Assistant for Gmailhttps://gmelius.com/features/email-analytics
featuresAbsolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.https://gmelius.com/features/email-analytics
featuresGmail Reinvented for The AI AgenT Erahttps://gmelius.com/features/email-notes-for-gmail
featuresFAQ about our AI Reply Assistant for Gmailhttps://gmelius.com/features/email-notes-for-gmail
featuresAbsolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.https://gmelius.com/features/email-notes-for-gmail
featuresGmail Reinvented for The AI AgenT Erahttps://gmelius.com/features/email-sharing
featuresFAQ about our AI Reply Assistant for Gmailhttps://gmelius.com/features/email-sharing
featuresAbsolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.https://gmelius.com/features/email-sharing
featuresGmail Reinvented for The AI AgenT Erahttps://gmelius.com/features/custom-views
featuresFAQ about our AI Reply Assistant for Gmailhttps://gmelius.com/features/custom-views
featuresAbsolutely. Every AI-generated draft appears in your inbox for review. You can edit, personalize, or send it as-is. Nothing is sent without your approval.https://gmelius.com/features/custom-views
featuresIs the AI Email Reply Assistant available in all Gmelius plans?https://gmelius.com/features/custom-views
featuresThe AI Email Reply Assistant is included in all Gmelius plans starting from the Growth plan.https://gmelius.com/features/custom-views

These are first-party product claims, not independent measurements of AI-search visibility.

14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gap1 first-page appearances across auto response examples

Website intelligence — Collected evidence

Website evidence gaps

  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraGmelius Reviews 2026. Verified Reviews, Pros & Cons / CapterraGrounded web searchGmelius Reviews 2026. Verified Reviews, Pros & Cons / Capterra Gmelius 4.7 (43) Last updated October 21st, 2026 # Reviews of Gmelius Ease of use 4.5 Customer Service 4.6 ... I have a pretty extensive automated flow that I had in mind and it works
CleverlyGmelius Review 2026: Features, Pricing, and AlternativesGrounded web searchG2 - 4.4 / 5 (776 reviews) Capterra and GetApp - 4.7 / 5 (43 reviews) Trustpilot - 2.9 / 5 (5 reviews) ... . Capterra’s high score rests on a small, older set. G2 has far more volume, and the sentiment is more mixed. Trustpilot’s five reviews are too few
Mystrika BlogGmelius Review 2026: Is This Gmail-Based Tool Enough for Cold Email Outreach?Grounded web search## Case Study 1: SaaS Startup That Outgrew Gmelius in 3 Months ... - Deliverability dropped to 62%. Because Gmelius sends through standard Gmail SMTP with no warmup, Google started flagging their outbound emails as spam. Their carefully crafted sequences were landing in promotions and spam folders. - Gmail became unusable. With 8 SDRs each sending 60-80 cold emails per day, plus support tickets coming through the shared inbox, Gmail’s performance degraded significantly. Loading an email took 8-1
G2Compare Gmelius and Hiver Social Share OptionsGrounded web searchGmelius(776)4.4 out of 5Gmelius By Gmelius SA Hiver(1,179)4.6 out of 5Hiver By GrexIt, Inc. ... At a Glance Gmelius Star Rating (776) 4.4 out of 5 Market Segments Small-Business (81.5% of reviews)
CapterraGmelius Software Pricing, Alternatives & More 2026 / CapterraGrounded web searchGmelius Software Review 2026: Features, Integrations, Pros & Cons 4.7 (43) Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Learn more
email-tools.meGmelius review 2026: Gmail collaboration without leaving Go…Grounded web searchcommunity rates Gmelius 4.4/5 across 400+ reviews as of April 2026. The most frequent praise in reviews is the Gmail-native experience and the collision detection. The most frequent criticism is the Gmail-only limitation and performance on large inboxes.

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyDiane Endeavorscustomer case study — using Email Notes and @Mentions. (Gmelius Customer Stories: Diane Endeavors / Industry: Retail)
Case studyPod Forwardcustomer case study — Implementing Gmelius created a powerful ripple effect, delivering both significant time savings and a boost to core business metrics. (Gmelius Customer Stories: Pod Forward / Industry: Technology)
Case studyFrench Red Crosscustomer case study — Here are benefits the French Red Cross have seen company-wide since implementing Shared Inboxes with Gmelius: - Easier work distribution within teams and lighter personal inboxes (Previously, emails were transferred t… (Gmelius Customer Stories: French Red Cross / Industry: Non-Profit)
Case studyMerserwiscustomer case study — The Merserwis team are using Gmelius to transform how they get work done. (Gmelius Customer Stories: Merserwis / Industry: Technology)

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipDiscuss your needs with our team. Minimum of 50 users.source
Contact and supportNot published on the collected pages.—
Legal and privacyConfirmation of Processed Refundsource
Security and complianceGmelius processes your data only to deliver the service you configure, and never uses it to train AI models. Each workspace's data is kept isolated, sensitive data is redacted before AI processing, and Gmelius complies wsource
Uptime and status pageNot published on the collected pages.—
Domain registered2011-08-23—
Domain expires2027-08-23—

Not found on the collected pages: contact and support, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Not established in the collected sources.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Gmelius is a cloud-based platform delivered as a browser extension and PWA for iOS & Android S1.S1
Platforms and appsAvailable as a browser extension, PWA for iOS & Android, and Google Workspace app S1.S1
API and extensibility (API, SDK, webhooks, MCP, plugins)Offers API, MCP, and custom connectors S67.S67
Data ownership and exportData is kept isolated, sensitive data redacted before AI processing, and users control what AI can see S67.S67
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2011-08-23 — Gandi SAS
Domain expires2027-08-23
TLS certificateGoogle Trust Services, valid, expires 2027-01-20
Security headersHSTS, CSP, X-Frame-Options
Headers not servedX-Content-Type-Options, Referrer-Policy
Server headercloudflare
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversapril.ns.cloudflare.com, jack.ns.cloudflare.com

Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s). A gap here means the lookup was unavailable, not that the finding is negative.

20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 100/100
  • Critical issues: 0
  • Warnings: 1
  • Notices: 1

Issues

SeverityIssueValueAffected URL
noticeMeta description length should be reviewed184https://gmelius.com/download/gmail-extension
warningPage should have one primary H10https://gmelius.com/onboarding

Crawled pages

StatusTitleH1sWordsResponseURL
200Gmelius — Your Team's AI-Powered Inbox for Gmail1214027 mshttps://gmelius.com/
200Shared Inbox Software for Gmail \Start for Free \Gmelius11979
200Meli: The AI Chief of Staff by Gmelius1104775 mshttps://gmelius.com/meli
200AI Agents & Email Assistants \Gmelius1214153 ms
200Share Gmail Labels with your Team \Gmelius1150923 ms
200Email Stats, Reporting and Team Analytics for Gmail1139930 mshttps://gmelius.com/features/email-analytics
200Shared Email Draft Solution for Gmail1136221 mshttps://gmelius.com/features/shared-email-drafts
200Gmail Notes and @mentions1141132 mshttps://gmelius.com/features/email-notes-for-gmail
200Share Emails in Gmail in One Click1144625 mshttps://gmelius.com/features/email-sharing
200Make Email Templates in Gmail1145917 mshttps://gmelius.com/features/email-template-gmail
200Create custom views for your shared inbox1135520 mshttps://gmelius.com/features/custom-views
200Integrations and App Marketplace \Gmelius180514 ms
200Pricing and Plans \7-day Free Trial \Gmelius11611
200Download the Gmail Extension for Your Browser173926 mshttps://gmelius.com/download/gmail-extension
200Onboarding \Gmelius030716 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct22.1%
search56.2%
search organic55.4%
search paid0.8%
social3.6%
social organic3.6%
social paid0.0%
referrals5.7%
paid referrals0.9%
mail9.2%
gen ai2.0%
affiliate0.4%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors by name. Evidence gaps include lack of detailed pricing for Enterprise, no explicit performance or uptime guarantees, and no information on data export formats. Open questions remain about the scalability of AI agents beyond stated conversation limits and the specifics of custom connector development.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from gmelius.com, including feature pages, pricing, integrations, API documentation, customer stories, and blog posts. The evidence catalog includes 173 items from static and rendered pages. External proof search was enabled but only one request was made, with no verification requests. Limitations include potential missing information from pages not collected and the reliance on vendor-provided content.

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