⚡Stack Radar

Live Chat · Reviewed 25 Oct 2026

Tidio

AI customer service and live chat platform for ecommerce businesses.

from $24.17 · free tier · tidio.com ↗

Paid against free › Live Chat › Tidio

Tidio at a glance
563.5KEstimated total trafficModeled monthly visits10.9KRanking keywordsPublic search sample96/100Technical health15 pages checked0Referring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Tidio is a customer service platform that combines AI agents, live chat, and ticketing to help businesses automate support and drive sales S1. It is used by ecommerce teams and other customer-facing businesses to centralize conversations and resolve queries faster S79. The main value is reducing repetitive workload while improving response times and revenue through AI-driven recommendations S79.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Tidio is a customer service software platform offering AI, live chat, and ticketing S1.
  • Core purpose: It solves fragmented and overloaded support by automating responses and centralizing conversations S79.
  • Intended users: Businesses of all sizes, especially ecommerce teams, and also SaaS, services, education, and finance S79.
  • Product scope: A unified platform with AI agent, live chat, help desk, and automation tools, not a plugin S79.
  • Positioning: Positioned as AI customer service that turns chats into revenue S79.
  • Claimed distinction: Claims deep ecommerce integration and revenue attribution per conversation S79.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Ecommerce teamsAutomate order status, shipping, and return questions using live store data S79.
Support teamsReduce repetitive tickets and hand complex cases to humans S79.
Marketing/sales teamsProactively start conversations and recommend products to boost sales S79 S12.
SaaS, services, education, financeAnswer customer questions with AI across channels S79.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
AI Agent (Lyro)Automates support conversations, answers questions, and recommends products using store data S12.
Live chatProvides real-time visitor monitoring and proactive chat to engage shoppers S12.
Help desk & ticketingCreates and manages tickets from chats and emails, with custom filters S12.
Automation (Flows)Visual builder for creating no-code automations like cart abandonment discounts S12.
Unified inboxCentralizes messages from chat, email, WhatsApp, and social channels S79.
Analytics & insightsTracks AI resolution rates, CSAT, and revenue impact S12 S79.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
ShopifyIntegrationSyncs product catalog and order data for accurate AI responses S12 S79.
WooCommerceIntegrationProvides live product and order data for AI and chat S79.
Email inboxesIntegrationConnects multiple email inboxes to Tidio S12.
BI tools, warehouses, spreadsheetsData exportPulls historical conversation and ticket data for analysis S12.
AI modelCode via MCPAI interfaceAllows AI agents to build reports from Tidio data S12.
Chrome extensionExtensionProvides a free help desk extension S12.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 S147Live chat with low limits S147Not published S147
Starter$24.17 per month, billed annually S147Live chat, ticketing, live visitors list, basic analytics S14750 one-off Lyro conversations, 100 billable conversations S147
GrowthFrom $49.17 per month, billed annually S147Automatic assignment, macros, advanced analytics S147From 250 billable conversations S147
PlusFrom $300 per month, monthly fee plus usage S147Departments, OpenAPI, custom branding, custom seats S147Custom S147
PremiumContact sales S147Pay-per-resolution AI, mobile SDK, CSAT, SSO S147From 3,000 Lyro conversations S147

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
scribd.com224appealing advertisements, appeals in ads
researchgate.net224.5appealing advertisements, appeals in ads
media.shokesh.com111appealing advertisements
tandfonline.com112appealing advertisements
monkeyads.in112appeals in ads
egyankosh.ac.in113appeals in ads
youtube.com114appealing advertisements
linkedin.com114appeals in ads
slideshare.net115appealing advertisements
quora.com116appealing advertisements

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

Page typeEvidenceSource
customersSee the resultshttps://www.tidio.com/
customersTidio ranks #1 in G2's AI Agent Evaluationshttps://www.tidio.com/
customersarrow\_right\_althttps://www.tidio.com/
customers](/blog/lyro-ai-cx-agent-g2-evaluations/?hs_track=notification_bar)https://www.tidio.com/
customersnotificationshttps://www.tidio.com/
customerschevron\_righthttps://www.tidio.com/
customersTell us what you need and we'll design an agent around ithttps://www.tidio.com/
customers](/custom-ai-agents/?hs_track=notification_feed)https://www.tidio.com/
customersTry Lyro for freehttps://www.tidio.com/
customers](https://www.tidio.com/panel/login)https://www.tidio.com/
customers[](/ "Tidio - AI customer service chatbot software - home page")https://www.tidio.com/
customersReply faster to tickets across all channelshttps://www.tidio.com/
customers](https://www.tidio.com)[https://www.tidio.com/
customersarrow\_outwardhttps://www.tidio.com/
customersHire AI to handle customer servicehttps://www.tidio.com/
customers](https://www.getayro.ai/?utm_source=tidio-homepage&utm_medium=navbar&utm_campaign=product-switcher&utm_term=ayro)[https://www.tidio.com/
customersTidio Agentshttps://www.tidio.com/
customersGet a custom AI solution built by expertshttps://www.tidio.com/
customers](https://www.tidioagents.ai/?utm_source=tidio-homepage&utm_medium=navbar&utm_campaign=product-switcher&utm_term=tidio-labs)[https://www.tidio.com/
customersRun on-brand marketing with an AI coworkerhttps://www.tidio.com/

Independent review sources discovered

PlatformStatusDiscovered source
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews
Capterradiscovered_not_scrapedhttps://www.capterra.com/p/144040/Tidio-Chat/
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10694908
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10988120
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10852673
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10708604
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-11018143
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-9159780
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-9780020
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-9818851
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10804007
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10986806
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10029178
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-7763598
G2discovered_not_scrapedhttps://www.g2.com/products/tidio/reviews/tidio-review-10749379
13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.7%
MonthSource
—All AI assistants
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresGet a custom AI solution built by expertshttps://www.tidio.com/ai-agent/product-recommendations/
featuresGet a custom AI solution built by expertshttps://www.tidio.com/solutions/customer-service/
featuresOur customers average 75% resolution with Lyro AIhttps://www.tidio.com/solutions/customer-service/
featuresLyro AI Agent is built for customer service. Our customers average a 75% resolution rate with Lyro. Compare it with alternatives like Gorgias AI Agent, Zendesk AI, and Freshdesk’s Freddy AI.https://www.tidio.com/solutions/customer-service/
featuresOffer personalized service at scale. Tidio's AI answers routine questions with unmatched accuracy, ensuring your customers feel supported 24/7.https://www.tidio.com/solutions/customer-service/
featuresGive your team more time for conversations that need a person. Our customers average a 75% resolution rate with Lyro AI. Lyro AI is designed for customer service and uses your data to answer questions, reducing the risk of inaccurate or misleading replies.https://www.tidio.com/solutions/customer-service/
featuresLet AI take over during peak hours and overnight shifts. Lyro AI responds instantly across channels, ensuring seamless coverage during high-demand periods and outside business hours. And if customers need more help, Lyro opens a ticket for your team.https://www.tidio.com/solutions/customer-service/
featuresGive your agents more time for personalized, meaningful interactions. Have Lyro AI take care of constant busywork, such as checking order statuses or creating tickets. If you’re on the Plus or Premium plans, our team will develop automations specifically for your business needs.https://www.tidio.com/solutions/customer-service/
featuresGet a custom AI solution built by expertshttps://www.tidio.com/solutions/marketing-and-sales/
featuresAnswer shoppers’ questions about your products or services. Our customers average a 75% resolution rate with Lyro AI. Give visitors the information they need to choose a product and move toward checkout.https://www.tidio.com/solutions/marketing-and-sales/
featuresGet a custom AI solution built by expertshttps://www.tidio.com/blog/category/product-news/
featuresTidio Expands Lyro AI to Email Ticketing, Delivering Market-Leading Automation for Support Teamshttps://www.tidio.com/blog/category/product-news/
featuresTidio’s Lyro AI now powers email ticketing, elevating customer support with omnichannel automation. Support teams can use the all-in-one help desk platform to streamline inquiries across channels, offering quick, reliable responses.https://www.tidio.com/blog/category/product-news/
featuresMeet Lyro: The First Conversational AI for SMBshttps://www.tidio.com/blog/category/product-news/
featuresFind out everything you need to know about Lyro—the first conversational AI designed for automating customer support in medium and small businesses. Learn how it works and what value it can bring to your company.https://www.tidio.com/blog/category/product-news/
featuresDiscover the new Tidio AI features and what this technology can do for your business. Learn how to use artificial intelligence technology to improve customer communication and speed up processes.https://www.tidio.com/blog/category/product-news/
featuresTidio ranks #1 in G2's AI Agent Evaluationshttps://www.tidio.com/ai-agent/product-recommendations/
features](/blog/lyro-ai-cx-agent-g2-evaluations/?hs_track=notification_bar)https://www.tidio.com/ai-agent/product-recommendations/
features](/custom-ai-agents/?hs_track=notification_feed)https://www.tidio.com/ai-agent/product-recommendations/
features[](/ "Tidio - AI customer service chatbot software - home page")https://www.tidio.com/ai-agent/product-recommendations/

These are first-party product claims, not independent measurements of AI-search visibility.

14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where scribd.com appears.2 first-page appearances across appealing advertisements, appeals in ads

Website intelligence — Collected evidence

Website evidence gaps

  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
G2Tidio - AI Marketplace / G2Grounded web searchTop Positive Mentions ... Handles customer questions without staff 97% positive (109 mentions) ... After-hours and weekend coverage 96% positive (25 mentions) Escalating to a human ... - You require highly accurate, specialized responses for complex technical or industry-specific inquiries, as Tidio's AI may provide less reliable answers compared to category leaders - Your business demands near-perfect automated customer service performance, since Tidio trails category averages in key areas like
CapterraTidio Pricing, Reviews & Features - Capterra Canada 2026Grounded web searchTidio took away the template replies leaving us to manually type in responses or cut and paste. Their "Lyro" AI is a terrible substitute and hopeless at actually helping people. The ... out, and despite using it for years, there are things we still can't
Software AdviceTidio User ReviewsGrounded web search# Tidio User Reviews ## Overall Rating ... 4.7 ... ## Secondary Ratings ... "Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow." "I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making." "Customers and potential customers have told me in person that the immediate "AI response" t
TechRadarTidio review / TechRadarGrounded web searchTidio provides a strong mix of powerful features and user-friendliness. It’s a great option for businesses looking to boost customer engagement. The platform shines with its AI tools, lots of integrations, and multichannel support. However, the cost for
metadatamarketer.comTidio Review 2026: Hype Score 5.9/10Grounded web searchThe old version also quoted G2 at 4.6 across 1,904 reviews, Capterra at 4.7 across 590+, a number 1 Shopify ranking, 205+ countries, and a Reddit thread. G2, Capterra, and Reddit block automated readers, and the Shopify page shows no ranking badge, so all of it is removed. The old 80,000 installs and 1,203 Shopify reviews were outdated and are replaced above.
quantumdesk.comTidio Reviews 2026: Real User Feedback, Pros & Cons - QuantumDeskGrounded web search., Small-Business (50 or fewer employees) - 5.0/5 ... G2 "One thing I like about Tidio is its improved AI chatbot which handles queries ... 5.0/5 on G2 "The way Tidio continuously enhances Lyro AI responses to make them seem more accurate and natural
chatbotscape.comTidio Review (2026): Lyro AI Tested — ChatbotscapeGrounded web search.7/5 from 590 reviews (Ease of Use 4.7 / Customer Service 4.6 / Features 4.6 / Value for Money 4.5; sentiment 568 positive / 15 neutral / 7 negative), ... aggregate 4.7/5 from 1,413 users, ... .6/5 from 226 reviews (G2 and TrustPilot re-checked 7 October
tidio.comTidio (Customer Support Tools) Reviews 2025Grounded web search? The average Tidio review score is 4.8+/5 across top platforms, with individual ratings (at the time of writing) reading as follows: WordPress 4.7; GetApp 4.7; Shopify 4.7; Capterra 4.7; G2 4.6; AppVizer 4.8; SoftwareSuggest 5; InfoTech 9.1; SlashDot 5.

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyNRVTA, Pastreez, Pearl Lemoncustomer case study — #### NRVTA Automates Student Inquiries With Lyro AI, Achieving 94% Resolution NRVTA streamlined student inquiries with Lyro AI, achieving an impressive 94% resolution rate and transforming how they support aspiring RV… (Customer Service Case Studies / Tidio)

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipCo-Founder & CEO of Axiomasource
Contact and supportA customer messages you at 7pm, and your laptop is closed. Whether that chat gets answered depends on the app on your phone, which most roundups skip. We compared nine live chat apps for customer support (not video-chatsource
Legal and privacyCancel orders, change shipping addresses, and offer refunds directly from the chat window.source
Security and compliancecheckSOC 2 & HIPAA compliancesource
Uptime and status pageNot published on the collected pages.—
Domain registered2005-05-20—
Domain expires2034-05-20—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Contact and supportSupportPublic contact and support channel. (source)Not dated

Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based; nothing to install on servers S79.S79
Platforms and appsWeb app and Chrome extension S12 S79.S12 S79
API and extensibility (API, SDK, webhooks, MCP, plugins)Offers OpenAPI on Plus plan, MCP for AI agents, and custom integrations S12 S79 S147.S12 S79 S147
Data ownership and exportPull historical data into BI tools, warehouses, or spreadsheets S12.S12
Performance and reliability claimsMost teams go live the same day S79.S79
Release activityNot published on the collected pages.—
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2005-05-20 — GoDaddy Online Services Cayman Islands Ltd.
Domain expires2034-05-20
First archived2001-04-04 — web archive
TLS certificateGoogle Trust Services, valid, expires 2027-01-09
Security headersCSP, X-Content-Type-Options, Referrer-Policy
Headers not servedHSTS, X-Frame-Options
Server headercloudflare
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserverszara.ns.cloudflare.com, amir.ns.cloudflare.com
20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 96/100
  • Critical issues: 0
  • Warnings: 11
  • Notices: 1

Issues

SeverityIssueValueAffected URL
warningMissing meta description—https://www.tidio.com/panel/login
warningPage should have one primary H10https://www.tidio.com/panel/login
warningMissing canonical URL—https://www.tidio.com/panel/login
noticeLow visible word count0https://www.tidio.com/panel/login
warningDuplicate title in audit sample2https://www.tidio.com/
warningDuplicate title in audit sample2https://www.tidio.com/
warningDuplicate title in audit sample2https://www.tidio.com/custom-ai-agents/
warningDuplicate title in audit sample2https://www.tidio.com/contact-sales/
warningDuplicate meta description in audit sample2https://www.tidio.com/
warningDuplicate meta description in audit sample2https://www.tidio.com/
warningDuplicate meta description in audit sample2https://www.tidio.com/custom-ai-agents/
warningDuplicate meta description in audit sample2https://www.tidio.com/contact-sales/

Crawled pages

StatusTitleH1sWordsResponseURL
200AI Customer Service That Turns Chats Into Revenue \Tidio11877281 ms
200AI CX Agent for Support Teams: Lyro Ranks No. 1 on G212274497 mshttps://www.tidio.com/blog/lyro-ai-cx-agent-g2-evaluations/
200Let’s Talk About Growing Your Online Business \Tidio1536252 ms
200Tidio - login00195 mshttps://www.tidio.com/panel/login
200AI Customer Service That Turns Chats Into Revenue \Tidio12168232 ms
200Lyro - AI Customer Service Agent for Better CX (Free Trial)1244864 mshttps://www.tidio.com/ai-agent/
200Cove Smart Grew Self-Service Resolution 70% With Lyro AI1112052 mshttps://www.tidio.com/customers/cove/
200Tailored CX with Trustworthy AI & Expert Support \Tidio1173035 ms
200Let’s Talk About Growing Your Online Business \Tidio1252832 ms
200Free Live Chat Software for Support and Sales \Tidio1167059 ms
200Help Desk For eCommerce Stores And Service Providers \Tidio1136028 ms
200Sales Automation Flows: Boost Profits and Conversions1150245 mshttps://www.tidio.com/flows/
200Connect with the tools you already use1143670 mshttps://www.tidio.com/integrations/
200Tidio Features (All Plans)1293126 mshttps://www.tidio.com/features/
200Customer Stories183037 mshttps://www.tidio.com/customers/

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct74.0%
search11.9%
search organic9.3%
search paid2.6%
social2.4%
social organic2.1%
social paid0.3%
referrals7.0%
paid referrals0.4%
mail3.0%
gen ai0.7%
affiliate0.5%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

Collected pages do not mention specific competitors by name. Evidence gaps include lack of detailed customer counts beyond marketing claims, no independent review content scraped, and no explicit uptime or performance metrics. Open questions: actual pricing for Plus and Premium tiers, and specifics of security certifications beyond claims.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from tidio.com, including homepage, features, pricing, integrations, and solutions pages. Static and browser rendering rendering were used; external proof search was performed but no additional verification was completed. Limitations: marketing claims are not independently verified, and some pages contained cookie descriptions rather than product information.

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