⚡Stack Radar

Live Chat · Reviewed 25 Oct 2026

LiveChat by Text

Live chat software with AI agents, messaging channels, and 200+ integrations.

free tier · livechat.com ↗

Paid against free › Live Chat › LiveChat by Text

LiveChat by Text at a glance
1.9MEstimated total trafficModeled monthly visits7.6KRanking keywordsPublic search sample98/100Technical health15 pages checked268.1KReferring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

LiveChat by Text is a customer service platform that combines website chat, AI agents, a shared inbox, automation, and reporting to help support teams answer faster and track conversation value S1. It is used by support and sales teams to engage website visitors, manage messaging channels like WhatsApp and Instagram, and connect to over 200 tools S1 S12 S162. The platform offers APIs, SDKs, and MCP for custom integrations, and is positioned as a way to turn conversations into revenue S20 S12 S1.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: LiveChat by Text is a live chat and customer service platform S1.
  • Core purpose: Helps support teams answer faster, automate routine work, and track conversation value S1.
  • Intended users: Support and sales teams seeking to engage website visitors and manage customer conversations S1.
  • Product scope: A platform with website widget, AI agents, shared inbox, automation, reports, and 200+ integrations S1.
  • Positioning: Positioned as a customer service growth platform with chat and AI Agent S12.
  • Claimed distinction: Over 30,000 teams already turning conversations into revenue S1.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Support teamsResolve customer chats faster with AI-suggested replies and a shared inbox S1.
Sales teamsEngage website visitors proactively and track sales influenced by conversations S1.
Ecommerce businessesConnect order systems so AI can check order status and answer customers in chat S162.
Marketing teamsManage social messaging from Instagram and Facebook within the platform S12.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Website chat widgetLets customers start chats, leave messages, and receive proactive invitations S1.
AI customer service agentBuilds an AI agent that can answer questions, grounded in a knowledge base S1.
Shared inboxManages chats, tickets, and customer records in one workspace S1.
Automation playbooksAutomates actions based on events, conditions, and delays S1.
Reporting and analyticsTracks chat volume, response times, satisfaction, and attributed sales S1.
Messaging channelsConnects WhatsApp, Facebook, Instagram, and SMS for unified communication S12 S162.
CustomizationOffers themes, custom logo, white label, and CSS for the chat widget S45.
API and SDKsProvides REST/WebSocket APIs, customer SDK, webhooks, and MCP for custom integrations S20.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
200+ apps catalogIntegrationConnects communication, ecommerce, and CRM tools within the team's workflow S1.
WhatsAppIntegrationLets agents reply to customer messages from one inbox S162.
Facebook MessengerIntegrationManages customer messages from Facebook within LiveChat S162.
InstagramIntegrationManages Instagram communication directly from LiveChat S12.
REST/WebSocket APIsAPIProvides server access to chats and enables custom chat UIs S20.
Customer SDKSDKBuilds custom chat UI in web apps when the standard widget is too limiting S20.
WebhooksWebhookReacts to chat events in the backend S20.
MCP (mcp.text.com)AI interfaceConnects AI assistants like AI modelor ChatGPT to search tickets and transcripts S20.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Essential$19 per user per month billed annually; $25 billed monthly S110 AI resolutions per month S11 AI Agent, 50 live visitors tracked, 3 proactive campaigns, 60-day history S1
Growth$79 per user per month billed annually; $99 billed monthly S1200 AI resolutions per month S110 AI Agents, 400 live visitors tracked, chat supervision, unlimited history S1
EnterpriseContact sales S1Custom S1Custom AI Agents, SSO, white-label widget S1
Free trialFree 14-day trial, no credit card required S1All features during trial S12Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
youtube.com225business live chat, 60 sec typing test
kustomer.com111business live chat
cybersecurityventures.com11160 sec typing test
ncbi.nlm.nih.gov11260 sec typing test
channel.io113business live chat
ecfr.gov11360 sec typing test
moneypenny.com114business live chat
podcasts.apple.com11460 sec typing test
providesupport.com115business live chat
reddit.com11560 sec typing test

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

PlatformStatusDiscovered source
Product Huntdiscovered_not_scrapedhttps://www.producthunt.com/posts/livechat-2
14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.3%
MonthSource
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
otherText is live chat software for your website with an AI Agent that answers 24/7. Qualify leads and track sales from chats. Start your free 14-day trial.https://www.livechat.com/
otherTrack AI and team performancehttps://www.livechat.com/
otherCompare attributed revenue, orders, and conversion rates for AI and human agents in one report.https://www.livechat.com/
otherUse Text’s AI Agent to answer customer questions when your team is busy or offline.https://www.livechat.com/
featuresAI tools for faster supporthttps://www.livechat.com/features/
featuresCombine live support with AI Agent and asynchronous follow-up to help customers when your team is away.https://www.livechat.com/solutions/customer-support/
featuresFor most custom integrations, yes. Widget changes are frontend work. Webhooks and server-side chat automation need a backend developer. MCP setup needs no code, only a compatible AI assistant. If a Marketplace app already covers your use case, install it instead.https://www.livechat.com/features/chat-api/
featuresSee the revenue your chats bring in, how your team and AI Agent perform,https://www.livechat.com/features/reports-and-analytics/
featuresTotal value, orders, and average time to order, for your whole team or the AI Agent alone.https://www.livechat.com/features/reports-and-analytics/
featuresCompare conversion for AI Agent chats, teammate chats, and visits with no chat.https://www.livechat.com/features/reports-and-analytics/
featuresQuestions the AI Agent couldn’t answer, ranked by how often customers ask, in its Performance tab.https://www.livechat.com/features/reports-and-analytics/
features[02 AI toolkit](#one)https://www.livechat.com/features/
features[03 AI Agent](#ai-agent)https://www.livechat.com/features/
featuresBuild a custom chat UI in your web app when customization options matter and the standard widget is too limiting. Users start chats and send messages through an interface you create. Frontend developers own the look; Text handles routing, AI agents, and history.https://www.livechat.com/features/chat-api/
featuresConnect AI assistants such as Claude or ChatGPT to Text through mcp.text.com. Assistants search tickets and chat transcripts under the signed-in user's permissions, and you don't need to write any code.https://www.livechat.com/features/chat-api/
featuresSee the revenue your chats bring in, how your team and AI Agent perform,https://www.livechat.com/features/reports-and-analytics/
pricingChoose a plan, add your team, and see exactly what you get for the price, AI resolutions included.https://www.livechat.com/pricing/
pricingAI resolutions a monthhttps://www.livechat.com/pricing/
pricing200 AI resolutions a month includedhttps://www.livechat.com/pricing/
pricing0 packages of 50 extra AI resolutions at $49.50https://www.livechat.com/pricing/

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where youtube.com appears.2 first-page appearances across business live chat, 60 sec typing test

Website intelligence — Collected evidence

Website evidence gaps

  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
G2LiveChat Reviews & Product DetailsGrounded web search### 751 LiveChat Reviews 4.5 out of 5 ... ## Overall Review Sentiment for LiveChat Time to Implement 12 months Return on Investment <6 months 48+ months Ease of Setup 0 (Difficult) 10 (Easy)
CapterraLiveChat Pricing, Cost & Reviews - Capterra UK 2026Grounded web search### Overall rating Based on 1,729 reviews 4.6 ... ### Reviews sentiment Positive 95% ... Neutral 4% Negative 1% ... #### Overall rating ... 4.6 Based on 1,729 reviews - 5.0 (1,217) Reviews - 4.0 (430) Reviews - 3.0 (63) Reviews - 2.0 (13) Reviews - 1.0 (6) Reviews
TrustRadiusLiveChat Reviews & Ratings 2026Grounded web searchLiveChat Reviews & Ratings 2026 # LiveChat Score 7.2 out of 10 - 136 Reviews and Ratings - Live Chat - 8,746 followers - 40 conversations last month - used by PayPal and twenty other featured customers
TrustpilotLiveChat Reviews / Read Customer Service Reviews of www.livechat.comGrounded web search## Cancelled, Charged Anyway… Twice. Two Years in a Row.LiveChat briefly and determined… We used LiveChat briefly and determined it wasn’t a fit for our business. We cancelled our subscription in 2024 after being charged for a service we never used. At the time, support confirmed the account was closed and told us they do not issue refunds. We accepted that and explicitly asked that the account be fully cancelled so we would not be billed again. Despite this, LiveChat automatically renewed and c
SalesHiveLiveChat Review 2026: Pricing, Features, Pros & Cons / SalesHiveGrounded web search- Pricing is relatively high compared with some competitors and can become expensive for smaller teams as you add agents. - Some advanced capabilities (such as detailed ... and HelpDesk. - Reviewers report occasional issues with mobile app usability,
Ecommerce ParadiseLiveChat Review 2026: The Best Live Chat Software for Ecommerce Stores?Grounded web search), a fast agent dashboard with sneak-peek typing preview, multi-channel support pulling WhatsApp/Messenger/email into one queue, and 20+ years of reliable uptime. The primary limitations clearly identified: no built-in AI chatbot (requires
zendikt.comLiveChat review, pricing, and verified intelligence / ZendiktGrounded web searchcommerce and SaaS. Trade-offs: smaller US sales footprint than Intercom or ... Synthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown. ... 87% → - 20-year track record 78% → - No per-resolution AI surprises

Customer proof

No named customers, testimonials, or customer case studies were found.

Independent mentions

  • Customer Success Stories / Text / LiveChat.com — Text to turn conversations into sales, qualified leads, and returning customers. You can do that ... Text is intuitive live chat software from the team behind LiveChat.com, HelpDesk.com, and ChatBot.com, products used by 30,000+ customers worldwide.
  • Live Chat Software with AI by Text / LiveChat.com — See who’s browsing and which pages they’re viewing the most. Start conversations, qualify leads, and ... Text is intuitive live chat software from the team behind LiveChat.com, HelpDesk.com, and ChatBot.com, products used by 30,000+ customers worldwide.

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipUse the Reports API to pull chat volume, response times, and customer ratings into the dashboards your leadership reads.source
Contact and supportKeep phone numbers, emails, and custom fields together in one customer profile.source
Legal and privacyText combines SOC 2 Type 2–audited security with GDPR and CCPA compliance.source
Security and complianceText combines SOC 2 Type 2–audited security with GDPR and CCPA compliance.source
Uptime and status pageNot published on the collected pages.—
Domain registered1999-02-22—
Domain expires2029-02-22—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Get started / LiveChat Help Center / LiveChat.comHelp centerNew to LiveChat? Get to know the basics here (source)Not dated
Choosing the right plan / LiveChat Help Center / LiveChat.comHelp centerChoose the best LiveChat plan for your business needs. Check this article and find out which plan will be the most suitable for you company. (source)Not dated
LiveChat: Pricing model update / LiveChat Help Center / LiveChat.comHelp centerDiscover how LiveChat's pricing shifted from 'pay per seat' to 'pay per agent' and learn how the new model helps you save on ChatBot.com automation costs. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated

Not found in the collected public sources: public roadmap, changelog or release notes, status page.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web application with desktop and mobile apps S1 S97.S1 S97
Platforms and appsAvailable as web, desktop, and mobile applications S97.S97
API and extensibility (API, SDK, webhooks, MCP, plugins)Offers REST/WebSocket APIs, customer SDK, webhooks, and MCP S20.S20
Data ownership and exportNot published on the collected pages.—
Performance and reliability claimsNot published on the collected pages.—
Release activity150+ features, new updates every week S1.S1
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered1999-02-22 — GoDaddy.com, LLC
Domain expires2029-02-22
First archived2000-05-11 — web archive
TLS certificateGoogle Trust Services, valid, expires 2027-01-15
Security headersHSTS
Headers not servedCSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headerNetlify
Mail handled byaspmx.l.google.com, alt2.aspmx.l.google.com
Nameserversvin.ns.cloudflare.com, ruth.ns.cloudflare.com
21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 98/100
  • Critical issues: 0
  • Warnings: 5
  • Notices: 3

Issues

SeverityIssueValueAffected URL
noticePage is marked noindex—https://www.livechat.com/
noticeMeta description length should be reviewed177https://www.livechat.com/chat-widget/
noticeMeta description length should be reviewed171https://www.livechat.com/omnichannel-customer-service-software/
warningTitle length should be reviewed73https://www.livechat.com/solutions/subscription-businesses/
warningDuplicate title in audit sample2https://www.livechat.com/
warningDuplicate title in audit sample2https://www.livechat.com/
warningDuplicate meta description in audit sample2https://www.livechat.com/
warningDuplicate meta description in audit sample2https://www.livechat.com/

Crawled pages

StatusTitleH1sWordsResponseURL
200Live Chat Software with AI by Text \LiveChat.com11540211 ms
200Live Chat Software with AI by Text \LiveChat.com11660215 ms
200AI customer service agent that resolves and sells \LiveChat.com13199188 ms
200AI Live Chat Software for Your Website \LiveChat.com12795158 ms
200Website chat widget for sales and customer support \LiveChat.com13673132 ms
200Customer Service Automation Software \Text \LiveChat.com13409
200Omnichannel Customer Service Software - Text \LiveChat.com13475143 ms
200Secure Live Chat: SOC 2, GDPR & Encryption \LiveChat.com11894245 ms
200Live Chat Reports and Analytics - Text \LiveChat.com12048119 ms
200LiveChat® Website Chatting API & SDK \Features \LiveChat.com11927
200Live Chat Features: Answer Faster, Sell More \LiveChat.com12346107 ms
200Live Chat for Education: Answer Students 24/7 \LiveChat.com12530132 ms
200Live Chat for SaaS and Subscription Businesses \LiveChat® \LiveChat.com12416
200Best Live Chat for Small Business \Text \LiveChat.com12780
200Enterprise live chat software \Text \LiveChat.com12969

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct19.1%
search64.9%
search organic63.8%
search paid1.1%
social2.6%
social organic2.4%
social paid0.2%
referrals11.8%
paid referrals0.4%
mail0.7%
gen ai0.3%
affiliate0.1%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors. Evidence gaps include lack of detailed pricing for Enterprise, no explicit security certifications, and no independent review ratings. Open questions remain about data export capabilities and uptime guarantees.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 14 of 15 collected pages from livechat.com, including feature pages, help center, and pricing page. Static and browser rendering rendering were used; external proof search was enabled but no verification requests were made. Pricing data was owner-reviewed from the pricing page on 2026-10-23. Limitations: some pages were not collected, and external review profiles were not scraped.

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