Overview
Summary
The useful answer before the supporting detail.
LivePerson is an enterprise conversational AI platform that helps brands automate and manage customer conversations across messaging and voice channels S44. It is used by customer experience leaders to design, simulate, and improve AI and human agent interactions, solving the problem of fragmented customer care operations S44. The platform's practical value lies in unifying email, messaging, and voice into a single workspace with analytics and AI tools, enabling more efficient and personalized customer engagement S12 S44.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: LivePerson is a conversational AI platform for enterprise customer care S44.
- Core purpose: It helps brands automate and manage customer conversations across messaging and voice channels S44.
- Intended users: Customer experience leaders and contact center operations in large enterprises S44.
- Product scope: A platform (Conversational Cloud) with messaging, voice AI, analytics, and bot-building capabilities S8 S88.
- Positioning: Positioned as the enterprise leader in predictable conversational AI S44.
- Claimed distinction: Claims to offer predictable AI with enterprise-grade security and scalability S44.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Customer experience leaders | Deploy predictable conversational AI to improve customer interactions S44. |
| Contact center agents | Manage all email and messaging conversations from a single workspace S12. |
| Marketing teams | Drive prospects to conversations instead of low-converting landing pages S12. |
| Enterprise brands | Expand reach in Asian markets via LINE and WeChat integrations S8 S14. |
Traffic and search
SEO analysis
Collected Oct 24, 2026liveperson.com: an estimated 137,474 total monthly visits and about 33,007 monthly organic visits across 1,845 ranking keywords. Scout crawled 15 pages and measured a technical health score of 95/100.
Search summary
The useful answer before the supporting detail.
LivePerson's Conversational AI platform helps brands engage with connected experiences and personalization at scale for high-value results. liveperson.com: an estimated 137,474 total monthly visits and about 33,007 monthly organic visits across 1,845 ranking keywords. Scout crawled 15 pages and measured a technical health score of 95/100.
- Total traffic (modeled): 137,474 monthly visits across all channels.
- Organic search traffic (estimated): 33,007 monthly visits from search.
- Strongest sampled ranking: ai and bot at position 1.
- Leading page in the collected evidence: https://www.liveperson.com/glossary/ai-bot/.
- Closest measured organic competitor: chatbot.com, appearing 1 times in the sampled first-page SERPs.
- Technical crawl: 15 pages, health score 95/100.
Website intelligence — Collected evidence
Company identity and positioning
| Page type | Evidence | Source |
|---|---|---|
| features | LivePerson's Conversational AI platform helps brands engage with connected experiences and personalization at scale for high-value results. | https://www.liveperson.com/ |
| features | THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AIKnow your agents are ready before your customers say “Hi” | https://www.liveperson.com/ |
| features | Get started with the leading predictable conversational AI platform to design, simulate, validate, and continuously improve AI agent and human agent conversations — so customers can get the answers they need faster. | https://www.liveperson.com/ |
| features | Predictable conversational AI for modern customer CX leaders | https://www.liveperson.com/ |
| features | The world’s leading brands trust LivePerson to power millions of customer conversations every day. We help you move CX from a cost center to a growth engine, driving revenue, increasing loyalty, and uncovering insights that improve your entire business. | https://www.liveperson.com/ |
| features | Open by design, built for how you work | https://www.liveperson.com/ |
| features | You don’t need to rip and replace. Our open platform connects your channels, systems, and the AI models you choose. We’ll help you make them work together seamlessly and securely. | https://www.liveperson.com/ |
| features | A life saver for agents. The best fit for enterprises. | https://www.liveperson.com/ |
| features | “LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.” | https://www.liveperson.com/ |
| features | “Word on the street amongst agents is that it’s a game changer. Sentiments such as “life saver,” “totally transformed the job,” and “makes life so much easier.” But in terms of general functionality, it is without doubt one of the best innovations as it aids operating efficiency, agent experience, and customer experience. Thank you so much for making it possible for us!” | https://www.liveperson.com/ |
| features | Check out our voice solution | https://www.liveperson.com/ |
| features | Let your customers choose when, where, and how they want to engage with you. Drive revenue with personalized digital experiences, delivered at scale. | https://www.liveperson.com/ |
Website intelligence — Scout synthesis
First-party claims:
- LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse W1W25W49W73W97W121W145W169W193W217.
- LivePerson positions itself as "THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AI" W3.
- The platform handles over a billion messages a month and maintains compliance with GDPR, HIPAA, and PCI DSS W19.
- LivePerson reports outcomes including reduction in operating costs, reduction in agent ramp time, and customer satisfaction boost W21W22W23.
Scout inference:
- The acquisition by SoundHound AI is prominently featured across all major pages, indicating a strategic shift that may affect brand perception and SEO messaging W1W25W49W73W97W121W145W169W193W217.
- The site emphasizes "predictable AI" and "open by design" as key differentiators, which could be leveraged in SEO content to target enterprise buyers seeking low-risk AI adoption W3W13W14.
Domain performance
Modeled total traffic, six-month trend, engagement, countries, and domain identity.
Total website traffic
Six-month trafficModeled monthly visits
Monthly visits137,474
Global rank#233,595
Top-country rankGB #15,240
Bounce rate34.6%
Pages per visit6.77
Visit duration6m 46s
| Month | Modeled visits |
|---|---|
| 2026-04 | 82,906 |
| 2026-05 | 86,707 |
| 2026-06 | 83,883 |
| 2026-07 | 82,237 |
| 2026-08 | 147,814 |
| 2026-09 | 137,474 |
Top visitor countries
| Country | Name | Traffic share |
|---|---|---|
| GB | United Kingdom | 80.3% |
| US | United States | 6.2% |
| PL | Poland | 3.2% |
| IN | India | 1.5% |
| BG | Bulgaria | 1.1% |
80.3%United Kingdom
United Kingdom80.3%United States6.2%Poland3.2%India1.5%Bulgaria1.1%Other7.7%
Domain identity
| Signal | Value |
|---|---|
| Registered | Aug 24, 1998 |
| Last changed | Sep 27, 2024 |
| Expires | Aug 23, 2027 |
| WHOIS server | whois.verisign-grs.com |
| DNSSEC | Not signed |
| Nameservers | A1-175.AKAM.NET, A12-64.AKAM.NET, A3-64.AKAM.NET |
Website capture
Organic keywords
Top keywords and an independent Google result page.
Top organic keywords
| Keyword | Volume | CPC | Estimated value |
|---|---|---|---|
| liveperson | 5,740 | $8.33 | $3,270 |
| liveperson careers | 610 | $0.00 | $380 |
| liveperson net | 320 | $0.00 | $190 |
| live person chat | 300 | $0.00 | $180 |
| liveperson soundhound | 250 | $0.00 | $180 |
Independent Google result page
Query: ai and bot
| Position | Title | URL | Description |
|---|---|---|---|
| 1 | AI Chatbot | https://cloud.google.com/use-cases/ai-chatbot | Artificial intelligence (AI) chatbots are apps or interfaces that can carry on human-like conversation using natural language understanding (NLU) or natural ... |
| 2 | AI Bot Definition | https://www.liveperson.com/glossary/ai-bot/ | An AI bot is a broader term for any software application that performs automated tasks based on AI algorithms, often in response to user input. |
| 3 | In your opinion is there a difference between a "bot" and " ... | https://www.reddit.com/r/learnprogramming/comments/164brhm/in_your_opinion_is_there_a_difference_between_a/ | To me "bot" is a type of program, and AI is a way in which a program may generate outputs. Not mutually exclusive, you could have an AI bot. ( ... |
| 4 | AI Agent vs. Chatbot — What's the Difference? | https://www.salesforce.com/agentforce/ai-agent-vs-chatbot/ | Chatbots rely on preset scripts to answer basic queries, but AI agents autonomously reason, make decisions, and execute complex workflows. |
| 5 | What Are AI Bots? | https://www.akamai.com/glossary/what-are-ai-bots | AI bots are specifically programmed entities that leverage artificial intelligence techniques to process information, learn from data, and engage in actions ... |
| 6 | What is a Chatbot? - AI Chatbots Explained | https://aws.amazon.com/what-is/chatbot/ | Chatbots are AI-powered virtual assistants designed to interact with users in natural language, simulating human-like conversations. |
| 7 | What's the difference between a bot and an AI? | https://www.reddit.com/r/NoStupidQuestions/comments/1ktmnjy/whats_the_difference_between_a_bot_and_an_ai/ | — |
| 8 | Does AI include bots? | https://www.quora.com/Does-AI-include-bots | — |
| 9 | What is a bot, who creates them and how? | https://www.quora.com/What-is-a-bot-who-creates-them-and-how | — |
| 10 | AI-Powered Bots: Guide to Chatbots, Tools, and Best ... | https://slack.com/blog/productivity/ai-powered-bots-guide-to-chatbots-tools-and-best-practices | This practical guide explains AI-powered bots in business. See how teams use them, compare tools and escalate issues as needed. |
Important pages
Pages earning the most estimated search traffic in the sample.
Website intelligence — Collected evidence
Prioritized website intelligence pages
| Type | Page | Words | Change | URL |
|---|---|---|---|---|
| features | The Best Conversational AI Platform for Business \ | playwright | 1,416 | new |
| pricing | LivePerson Pricing – Flexible Plans for Every Business | 1,573 | new | https://www.liveperson.com/pricing/ |
| features | Omnichannel Solutions Integrating Voice and Digital for the Best CCaaS | 1,357 | new | https://www.liveperson.com/solutions/ccaas/ |
| features | AUTOMATE: Accelerate results with AI and Automation \ | playwright | 1,098 | new |
| features | Automotive Customer Engagement Tools: AI-Powered Engagement | 1,319 | new | https://www.liveperson.com/solutions/automotive/ |
| features | Conversational AI for B2B Sales & Marketing: Close More Deals | 1,050 | new | https://www.liveperson.com/solutions/b2b-sales-marketing/ |
| features | ASSIST with AI-powered Contact Center Solutions \ | playwright | 1,107 | new |
| features | UNDERSTAND with Conversation Intelligence \ | static | 547 | new |
| features | Conversational Commerce Platform: Unlock The Full Potential \ | static | 1,221 | new |
| features | Conversational Customer Service for Measurable ROI \ | static | 966 | new |
| features | Conversational Flywheel for Digital Transformation \ | static | 652 | new |
| features | Conversational AI in Financial Services: Solutions for Digital Engagement | 730 | new | https://www.liveperson.com/solutions/finserv/ |
| features | Conversational AI in Healthcare: Improve the Patient CX \ | static | 540 | new |
| features | Conversational AI ITSM Tools \ | static | 538 | new |
Features
| Page type | Evidence | Source |
|---|---|---|
| features | LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse. | https://www.liveperson.com/ |
| features | Learn more | https://www.liveperson.com/ |
| features | THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AIKnow your agents are ready before your customers say “Hi” | https://www.liveperson.com/ |
| features | Get started with the leading predictable conversational AI platform to design, simulate, validate, and continuously improve AI agent and human agent conversations — so customers can get the answers they need faster. | https://www.liveperson.com/ |
| features | Get a demo | https://www.liveperson.com/ |
| features | INTRODUCING SYNTRIX | https://www.liveperson.com/ |
| features | Unlock the power of conversations with the confidence of predictable AI | https://www.liveperson.com/ |
| features | See more | https://www.liveperson.com/ |
| features | Trusted by the world’s most innovative brands | https://www.liveperson.com/ |
| features | LivePerson turns conversations into measurable business outcomes. Orchestrate AI and human agents across every channel. Bring your own LLM and skip the rip-and-replace. Launch faster. Drive predictable growth. | https://www.liveperson.com/ |
| features | Predictable conversational AI for modern customer CX leaders | https://www.liveperson.com/ |
| features | Transformational outcomes | https://www.liveperson.com/ |
| features | Rapid time to value | https://www.liveperson.com/ |
| features | Open by design | https://www.liveperson.com/ |
| features | Insights you can act on | https://www.liveperson.com/ |
| features | Security and scalability | https://www.liveperson.com/ |
| features | The world’s leading brands trust LivePerson to power millions of customer conversations every day. We help you move CX from a cost center to a growth engine, driving revenue, increasing loyalty, and uncovering insights that improve your entire business. | https://www.liveperson.com/ |
| features | AI shouldn’t be a leap of faith. We make it predictable. Test it, validate it, and monitor it before it ever reaches a customer. That means fewer surprises, less risk, and AI that continuously improves to protect your brand while delivering real results. | https://www.liveperson.com/ |
| features | Open by design, built for how you work | https://www.liveperson.com/ |
| features | You don’t need to rip and replace. Our open platform connects your channels, systems, and the AI models you choose. We’ll help you make them work together seamlessly and securely. | https://www.liveperson.com/ |
Pricing and plans
| Page type | Evidence | Source |
|---|---|---|
| pricing | liveperson pricing | https://www.liveperson.com/pricing/ |
| pricing | Simple pricing. | https://www.liveperson.com/pricing/ |
| pricing | WhatsApp rate card can be found here. | https://www.liveperson.com/pricing/ |
Integrations and supported platforms
No supporting public-page evidence was collected for this category.
Product and company updates
No supporting public-page evidence was collected for this category.
Website intelligence — Scout synthesis
First-party claims:
- Key pages include the homepage, pricing page, and solution pages for CCaaS, AI & Automation, Automotive, B2B Sales & Marketing, Contact Center Solutions, Conversation Intelligence, Conversational Commerce, and Customer Care W1W25W49W73W97W121W145W169W193W217.
- The homepage includes a link to "Syntrix" W7.
- The pricing page includes links to "Request a quote" and "Request for Proposal" W28.
Scout inference:
Rank tracking
Persistent keyword baselines and position movement.
This analysis created the first position baseline at 2026-10-24T11:47:32.362Z. Movement appears after the next fresh analysis using the same location and language.
Website intelligence — Scout synthesis
First-party claims:
- The homepage targets the keyword "conversational AI platform" W1.
- The pricing page targets "flexible plans" W25.
- The CCaaS page targets "omnichannel solutions" W49.
Scout inference:
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| Conversational AI agents | Design, simulate, and validate AI agents for customer interactions S44. |
| Omnichannel messaging | Manage conversations across web, SMS, WhatsApp, LINE, WeChat, and more in one workspace S88. |
| Voice AI | Automate voice interactions and integrate with existing voice systems S90. |
| Analytics Studio | Consolidate metrics for sentiments, intents, operations, and voice analytics in one dashboard S88. |
| Bot builder | Create and optimize bots for messaging channels with a visual builder S88. |
| KnowledgeAI | Unify curated content to provide fast answers to common questions S88. |
| Proactive Messaging | Send proactive messages on WhatsApp, SMS, and InApp S88. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| LINE | Integration | Connect with users in APAC markets via the LINE messaging app S8. |
| Integration | Reach consumers in China through the WeChat Business API S14. | |
| 3rd-party bot platforms | Integration | Connect to IBM Watson, Google Dialogflow, Amazon Lex, and Microsoft bots S88. |
| Data APIs | API | Access 50+ APIs for data, connect, and customization S88. |
| Workato | Integration | Enable workflows and integrations with 3rd-party APIs S88. |
| LLM models | Integration | Integrate existing LLM models for agent and consumer-facing capabilities S88. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Bronze | Contact sales S88 | Messaging-first agent workspace, Report Center S88 | Not established |
| Silver | Contact sales S88 | Adds Conversation Builder, KnowledgeAI, Conversation Assist, Proactive Messaging S88 | Not established |
| Gold | Contact sales S88 | Adds advanced analytics and generative AI S88 | Not established |
Competition
Competitive landscape
Domains competing for the same organic search demand.
Sampled competitors
| Competitor | First-page appearances | Sampled queries | Average position | Queries observed |
|---|---|---|---|---|
| chatbot.com | 1 | 1 | 1 | ai and bot |
| getvoip.com | 1 | 1 | 1 | conversational ai services |
| acquia.com | 1 | 1 | 2 | ai and bot |
| yellow.ai | 1 | 1 | 2 | conversational ai services |
| youtube.com | 1 | 1 | 3 | ai and bot |
| aws.amazon.com | 1 | 1 | 3 | conversational ai services |
| quora.com | 1 | 1 | 4 | ai and bot |
| mindpathtech.com | 1 | 1 | 4 | conversational ai services |
| cloudflare.com | 1 | 1 | 5 | ai and bot |
| nice.com | 1 | 1 | 5 | conversational ai services |
Website intelligence — Collected evidence
Customers, testimonials, and first-party review claims
No supporting public-page evidence was collected for this category.
Independent review sources discovered
No links to supported independent review platforms were discovered on the collected pages.
Website intelligence — Scout synthesis
First-party claims:
- LivePerson claims to be "THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AI" W3.
- The platform is described as "open by design," allowing customers to bring their own LLM and avoid rip-and-replace W9W14W15.
- LivePerson emphasizes enterprise-grade security and scalability, handling over a billion messages a month W19.
Scout inference:
Backlink profile
Authority and referring-domain signals.
AI visibility
Measured ChatGPT and Google AI mentions with cited sources.
AI-assistant referral traffic
- Estimated current generative-AI referral share: 2.1%
| Month | Traffic share | Source |
|---|---|---|
| — | — | All AI assistants |
| — | — | All AI assistants |
Website intelligence — Collected evidence
Site-stated AI capabilities
| Page type | Evidence | Source |
|---|---|---|
| features | LivePerson's Conversational AI platform helps brands engage with connected experiences and personalization at scale for high-value results. | https://www.liveperson.com/ |
| features | Get started with the leading predictable conversational AI platform to design, simulate, validate, and continuously improve AI agent and human agent conversations — so customers can get the answers they need faster. | https://www.liveperson.com/ |
| features | Predictable conversational AI for modern customer CX leaders | https://www.liveperson.com/ |
| features | You don’t need to rip and replace. Our open platform connects your channels, systems, and the AI models you choose. We’ll help you make them work together seamlessly and securely. | https://www.liveperson.com/ |
| features | Check out our voice solution | https://www.liveperson.com/ |
| features | Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms | https://www.liveperson.com/ |
| features | No need to rip and replace. Enhance customer experiences with a best-of-breed strategy for CCaaS omnichannel solutions, seamlessly integrating voice and digital conversations on a unified platform. Leverage conversation shifting, omnichannel analytics, and award-winning Voice AI to digitize voice interactions for more efficient, personalized service. | https://www.liveperson.com/solutions/ccaas/ |
| features | Transform common voice intents into automated experiences, reducing costs while driving customer data back into the flywheel for better understanding and personalization. AI safety tools ensure compliance and on-brand customer communications. | https://www.liveperson.com/solutions/ccaas/ |
| features | Automate conversations in a safe way using generative AI. Leverage state-of-the-art language models and advanced voice technology to automate complex tasks with our AI-powered voice bots, reduce wait times, and increase agent retention. LivePerson supports Bring Your Own Carrier (BYOC) to allow for seamless and secure two-way transfers between your existing voice infrastructure (carriers, CPaaS or Contact Center) and Voice AI. | https://www.liveperson.com/solutions/ccaas/ |
| features | Automate and scale your customer care with AI agents and self-service chatbots. Support more customers and fuel your conversation data — all while reducing spend. | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | of business owners are currently using artificial intelligence to engage with customers | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | consumers expect AI to improve the way businesses work with them over the next 5 years | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | of business leaders currently prioritize messaging with AI over phone calls for customer care | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | AI and automation technologies for the enterprise | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | Build AI agents and automated AI chatbot solutions by harnessing the power of your knowledge base and customer intent data. LivePerson’s intuitive solutions make it easy to deploy and scale quickly — getting customers back to their day faster. | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | Configure and deploy AI agents on messaging and voice to solve your most pressing contact center challenges, including routing and repetitive tasks like data collection and FAQ responses. Stay in control of the conversation whether you’re supervising interactions with agent oversight or deploying fully autonomous agents for direct customer engagement. | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | [bot illustration of specialized AI agents for business | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | Building trust with AI agents for business | https://www.liveperson.com/solutions/ai-and-automation/ |
| features | Conversational AI for AutomotiveDrive sales and loyalty with AI-powered automotive customer engagement tools | https://www.liveperson.com/solutions/automotive/ |
| features | Car shoppers and owners have a lot of questions — and to finalize a sale or enhance customer loyalty, your BDC or contact center needs to be available to answer all of them, quickly and conveniently. Exceed customer expectations with quick, fingertip access to your team throughout the sales process and customer lifecycle, made scalable with messaging and Conversational AI chatbots. | https://www.liveperson.com/solutions/automotive/ |
These are first-party product claims, not independent measurements of AI-search visibility.
Website intelligence — Scout synthesis
First-party claims:
- The site prominently features AI-related content, including "Conversational AI," "AI agents," "generative AI," and "KnowledgeAI" W1W73W83W88W155.
- The site includes statistics about AI adoption, such as "of business owners are currently using artificial intelligence to engage with customers" W79.
Scout inference:
Marketing opportunities
Actions calculated directly from the collected evidence.
| Opportunity | Recommended action | Evidence |
|---|---|---|
| Competitor gap | Review the sampled queries where chatbot.com appears. | 1 first-page appearances across ai and bot |
Website intelligence — Collected evidence
Website evidence gaps
- integrations: no usable public page was collected; verify whether the site publishes this evidence.
- customers: no usable public page was collected; verify whether the site publishes this evidence.
- reviews: no usable public page was collected; verify whether the site publishes this evidence.
- changes: no usable public page was collected; verify whether the site publishes this evidence.
- identity: no usable public page was collected; verify whether the site publishes this evidence.
- technical: no usable public page was collected; verify whether the site publishes this evidence.
Website intelligence — Scout synthesis
First-party claims:
- The site offers a demo request and quote request forms W5W28.
- The site includes success stories, such as a brand that tripled lead qualification W139.
- The site provides industry-specific solutions for automotive, B2B, and commerce W97W121W193.
Scout inference:
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
| Platform | Page | How it was found | Note |
|---|---|---|---|
| Trustpilot | LivePerson Reviews / Read Customer Service Reviews of www.liveperson.com | Grounded web search | Clickable button that opens a pop-up explaining how the Trustscore is calculated. ... ### Bad 122 reviews 5-star 4-star 3-star 2-star ... ## All reviews 122 total ## Write a review 5-star 47% 4-star 14% 3-star <1% 2-star 3% 1-star 35% |
| Gartner Peer Insights | LivePerson Conversational Cloud Reviews & Ratings 2026 / Gartner Peer Insights | Grounded web search | is a user friendly vendor that allows you to enhance operations & ... ## LivePerson Conversational Cloud Reviews and Ratings #### 4.2 ##### ( 31 Ratings) ### Rating Distribution 5 Star 32 % 4 Star 52 % 3 Star 16 % 2 Star 0 % 1 Star 0 % |
| InboundCallSoftware | LivePerson Review 2026 / Features, Ratings - InboundCallSoftware | Grounded web search | According to independent reviews, LivePerson averaged at 2.9 out of 5, which is among the lowest scores for SaaS solutions. It’s crucial to verify whether LivePerson is a good fit for your business and contains all the features you need. ... / Review Platform / Rating / Review Count / / --- / --- / --- / / Capterra / No reviews / No reviews / / G2 / 4.3 / 209 / / Gartner / 4.2 / 31 / / GetApp / No reviews / No reviews / / Glassdoor / 2.5 / 947 / / GoodFirms / No reviews / No reviews / / Software |
| gartner.com | LivePerson Conversational Cloud Reviews | Grounded web search | ### Rating Distribution 5 Star 32% 4 Star 52% ... with LivePerson for the past 4 years has allowed us to grow our channel tremendously. We were able ... and even allowed us push a full fledged outbound messaging experiences to our customers |
| checkthat.ai | LivePerson | Grounded web search | LivePerson demonstrates strong performance across enterprise review platforms: - G2: 4.4/5 stars from 379 verified reviews - TrustRadius: 9.0/10 from 78 ratings with 10.0/10 likelihood to renew - Gartner Peer Insights: 4.2/5 stars from 31 enterprise |
| G2 | LivePerson - AI Marketplace / G2 | Grounded web search | LivePerson is an enterprise-grade conversational AI platform designed for customer experience (CX) leaders seeking ... and improve AI and human agent conversations, driving measurable outcomes like cost reduction, higher automation rates, operational |
| rfp.wiki | LivePerson · Not a Fit When: Main Constraints (2026) | Grounded web search | / 4.2 / 167 reviews / / / 4.3 / 41 reviews / / Software Advice / 4.3 / 41 reviews / / Trustpilot / 1.3 / 122 reviews / / ... Peer Insights / 4.2 / 31 reviews / / / 4.3 / 108 reviews / / ... 4.3 / 0 reviews / / RFP.wiki Score / 3.3 / Review Sites Score |
Customer proof
| Proof type | Named customer or source | Evidence |
|---|---|---|
| Case study | Getnet | customer case study — LivePerson has been acquired by SoundHound AI, creating a world-leading Omnichannel Conversational AI powerhouse. (Conversational AI Case Studies / LivePerson) |
Independent mentions
- LivePerson in 2026: Pricing, SoundHound Deal & Alternatives — the tool. Recurring G2 praise covers chat speed, reliability, and enterprise ... scale conversational workflows; recurring complaints cover opaque pricing, slow implementation compared to lighter tools like Zendesk or Intercom, and difficulty customizing
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | LivePerson founded | source |
| Contact and support | Why PMI shifted 88% of phone and email conversations to messaging | source |
| Legal and privacy | Handling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such as GDPR, HIPAA, and PCI DSS. | source |
| Security and compliance | Handling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such as GDPR, HIPAA, and PCI DSS. | source |
| Uptime and status page | Not published on the collected pages. | — |
| Domain registered | 1998-08-24 | — |
| Domain expires | 2027-08-23 | — |
Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Contact and support | Support | Public contact and support channel. (source) | Not dated |
| Contact and support | Support | Public contact and support channel. (source) | Not dated |
| How to assist human agents and transform customer experience solutions with AI | Guide | Guides, comparisons, pricing breakdowns, use cases, and how-to articles. (source) | Not dated |
| Solving bottlenecks with the power of AI business solutions | Product update | Product update is publicly available. (source) | Not dated |
Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Delivered as a cloud-based platform (Conversational Cloud) S8. | S8 |
| Platforms and apps | Web-based platform; supports messaging channels on mobile and desktop S8. | S8 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | Offers 50+ Data, Connect & Customize APIs and integrations with 3rd-party technologies S88. | S88 |
| Data ownership and export | Provides Data APIs for report exports and integration with enterprise systems S88. | S88 |
| Performance and reliability claims | Claims to handle over a billion messages a month with proven scalability S44. | S44 |
| Release activity | Not published on the collected pages. | — |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 1998-08-24 — Network Solutions, LLC |
| Domain expires | 2027-08-23 |
| First archived | 2000-02-29 — web archive |
| TLS certificate | Let's Encrypt, valid, expires 2026-12-13 |
| Security headers | HSTS, CSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy |
| Server header | Netlify |
| Mail handled by | mxa-002bef01.gslb.pphosted.com, mxb-002bef01.gslb.pphosted.com |
| Nameservers | a3-64.akam.net, a12-64.akam.net |
Technical site audit
A bounded multi-page crawl with page-level issues and URLs.
Scout — Bounded technical crawl
- Pages crawled: 15 of 15 maximum
- Technical health: 95/100
- Critical issues: 0
- Warnings: 10
- Notices: 16
Issues
Crawled pages
| Status | Title | H1s | Words | Response | URL |
|---|---|---|---|---|---|
| 200 | The Best Conversational AI Platform for Business \ | LivePerson | 1 | 1347 | 830 ms |
| 200 | The Best Conversational AI Platform for Business \ | LivePerson | 1 | 1347 | 882 ms |
| 200 | Conversational Cloud ®: Utilizing Conversational AI & Intelligence \ | LivePerson | 1 | 1108 | 490 ms |
| 200 | Conversational Intelligence Software to Help Gain Insights \ | LivePerson | 1 | 807 | 951 ms |
| 200 | Syntrix: AI agent evaluation and live agent training platform | 1 | 1152 | 975 ms | https://www.liveperson.com/syntrix/ |
| 200 | Integrate Your Business with LivePerson's AI-Powered Solutions | 1 | 1029 | 813 ms | https://www.liveperson.com/products/integrations/ |
| 200 | An AI Chatbot for Better Customer Conversations \ | LivePerson | 1 | 1975 | 609 ms |
| 200 | Conversational AI in Financial Services: Solutions for Digital Engagement | 1 | 1123 | 925 ms | https://www.liveperson.com/solutions/finserv/ |
| 200 | Conversational AI in Retail Transforms Experiences \ | LivePerson | 1 | 1446 | 615 ms |
| 200 | Conversational AI in Travel and Hospitality \ | LivePerson | 1 | 1099 | 988 ms |
| 200 | Conversational AI in Healthcare: Improve the Patient CX \ | LivePerson | 1 | 936 | 862 ms |
| 200 | Conversational AI in Telecom & Cable \ | LivePerson | 1 | 1195 | 587 ms |
| 200 | Automotive Customer Engagement Tools: AI-Powered Engagement | 1 | 1219 | 751 ms | https://www.liveperson.com/solutions/automotive/ |
| 200 | Conversational Flywheel for Digital Transformation \ | LivePerson | 1 | 1023 | 960 ms |
| 200 | Omnichannel Solutions Integrating Voice and Digital for the Best CCaaS | 1 | 1224 | 562 ms | https://www.liveperson.com/solutions/ccaas/ |
This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.
Search Console and Analytics
First-party search and behavioral data connection state.
Modeled acquisition channels
| Channel | Estimated share |
|---|---|
| direct | 36.2% |
| search | 20.1% |
| search organic | 20.1% |
| search paid | 0.0% |
| social | 8.7% |
| social organic | 8.7% |
| social paid | 0.0% |
| referrals | 24.3% |
| paid referrals | 0.0% |
| 8.6% | |
| gen ai | 2.1% |
| affiliate | 0.0% |
| other | 0.0% |
First-party connections
| Integration | Status | Data available after connection |
|---|---|---|
| Google Search Console | Not connected | Clicks, impressions, CTR, average position, queries, pages, countries, and devices |
| Google Analytics | Not connected | Organic sessions, engagement, landing pages, conversions, geography, and devices |
No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.
Website intelligence — Scout synthesis
First-party claims:
- The site provides a cost-savings guide for customer care W233.
- The site includes a playbook for voice omnichannel engagement W53.
Scout inference:
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
The collected pages do not mention specific alternative products except for a comparison with Genesys Cloud CX, which is named on the site S90. Evidence gaps include lack of detailed pricing, customer testimonials with named companies, and specific integration documentation. Open questions remain about the full scope of the platform's capabilities and its roadmap.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 15 collected pages from liveperson.com, including product pages, pricing, company information, and blog posts. The evidence catalog includes static and rendered page captures. External proof search was used but no external review profiles were scraped. Limitations include the absence of detailed pricing and customer case studies in the collected pages.
- Official Websitehttps://www.liveperson.com/Verified
- Official Websitehttps://www.liveperson.com/company/Verified
- Documentationhttps://www.liveperson.com/products/line/Verified
- Official Websitehttps://www.liveperson.com/products/email/Verified
- Documentationhttps://www.liveperson.com/products/wechat/Verified
- Pricing Pagehttps://www.liveperson.com/pricing/Verified
- Official Websitehttps://www.liveperson.com/compare-contact-center-solutions/Verified
- Official Websitehttps://www.liveperson.com/blog/aid-for-ukraine-chatbot-platform/Verified
- Official Websitehttps://www.liveperson.com/blog/aragon-research-conversational-ai-solutions/Verified
- Official Websitehttps://www.liveperson.com/blog/omnichannel-contact-center-solutions/Verified
- Official Websitehttps://www.liveperson.com/blog/power-of-ai-business-solutions/Verified
- Official Websitehttps://www.liveperson.com/blog/transform-customer-experience-solutions/Verified
- Official Websitehttps://www.liveperson.com/glossary/ai-automation-platform/Verified
- Official Websitehttps://www.liveperson.com/glossary/enterprise-ai-platform/Verified
- Official Websitehttps://www.liveperson.com/solutions/ccaas/Verified
- Review Sitehttps://www.trustpilot.com/review/www.liveperson.comVerified
- Review Sitehttps://www.gartner.com/reviews/product/liveperson-conversational-cloudVerified
- Review Sitehttps://inboundcallsoftware.com/review/liveperson-review/Verified
- Articlehttps://www.liveperson.com/resources/success-stories/Verified
- Review Sitehttps://www.gartner.com/reviews/market/enterprise-conversational-ai-platforms/vendor/liveperson/product/liveperson-conversational-cloudVerified
- Review Sitehttps://checkthat.ai/brands/livepersonVerified
- Review Sitehttps://ai.g2.com/marketplace/tools/livepersonVerified
- Review Sitehttps://www.rfp.wiki/crm-marketing/crm-customer-engagement-center/customer-support-helpdesk-platforms/livepersonVerified
- Articlehttps://www.getmacha.com/blog/liveperson-complete-guideVerified