⚡Stack Radar

Live Chat · Reviewed 25 Oct 2026

Crisp

AI-powered customer support platform for businesses.

from $45 · free tier · crisp.chat ↗

Paid against free › Live Chat › Crisp

Crisp at a glance
1.4MEstimated total trafficModeled monthly visits2.1KRanking keywordsPublic search sample94/100Technical health15 pages checked16.8KReferring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Crisp is an AI-powered customer support platform that centralizes conversations from multiple channels into a single inbox S1. It is used by businesses to automate responses, manage customer interactions, and improve team performance S1. The platform offers a free tier and a 14-day trial, making it accessible for companies of all sizes S1 S2.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Crisp is an AI-powered customer support platform S1.
  • Core purpose: It solves the problem of fragmented customer conversations across channels S1.
  • Intended users: Businesses of all sizes, from early-stage companies to medium-sized businesses S2.
  • Product scope: A comprehensive platform including shared inbox, AI agents, CRM, and help center S1.
  • Positioning: Positioned as an all-in-one solution to delight teams and customers S1.
  • Claimed distinction: Claims to automate 50% of inquiries with AI S1.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Early-stage companiesImprove customer service with a full-featured support platform S2.
Small companiesUse a full-featured customer support platform to manage conversations S2.
Medium-sized businessesLeverage AI-powered omnichannel support and all features S2.
Marketing teamsRetarget customers by sending marketing emails and in-app messages S1.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
AI AgentsBuild and deploy AI workflows to automate customer interactions across channels S1.
Shared InboxConsolidates all inbound conversations from various channels into one collaborative inbox S1.
CRMOrganizes customer data and synchronizes leads in a built-in CRM S1.
Help CenterCreate, edit, and manage help articles for asynchronous customer support S1.
Workflow AutomationCraft automated internal workflows and build AI-powered chatbots with a no-code builder S1 S2.
AnalyticsMonitor and track team performance and customer satisfaction S1 S2.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
Chatbot APIAPIConnect to AI models like ChatGPT, AI model, and AI modelfor custom bot scenarios S59.
SDKsSDKBuild chatbots using PHP, NodeJS, Python, Go, and Ruby S59.
Make (formerly Integromat)IntegrationAutomate workflows by connecting Crisp to hundreds of apps S2.
n8nIntegrationIntegrate Crisp with no-code automation workflows S2.
Adobe CommerceIntegrationCentralize customer communications S2.
PrestashopIntegrationSync orders and customer data S2.
Data exportData portabilityExport data to your own warehouse S17.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 per month S22 seats, website chat widget, shared inbox, mobile apps S2No AI credits S2
Mini$45 per month per workspace S24 seats, $5 AI credits, around 90 automated conversations S2Shortcuts, chat triggers, shared email inbox S2
Essentials$95 per month per workspace S210 seats, $25 AI credits, around 450 automated conversations S2Omnichannel inbox, routing rules, knowledge base, analytics S2
Plus$295 per month per workspace S220+ seats, $75 AI credits, around 1,350 automated conversations S2Ticketing, white labelling, 100+ integrations S2
Trial14 days free S2All features S1No card required S1

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
reddit.com111chat bot sms
wpbeginner.com111chat software for website
help.socialintents.com112chat bot sms
facebook.com112chat software for website
youtube.com113chat bot sms
easychatdesk.com113chat software for website
chatbot.com114chat bot sms
tidio.com114chat software for website
medium.com115chat bot sms
chatwoot.com115chat software for website

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.6%
MonthSource
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresAI made to support your team & customers.https://crisp.chat/en/
featuresAutomate 50% of your inquiries with AI, let your teams focus on what matters.https://crisp.chat/en/
featuresNot ready for customer-facing AI agents? Crisp lets you craft internal workflows to speed up teams' replies and reduce manual work through a no-code solution.https://crisp.chat/en/
featuresThe AI Customer Support platform.https://crisp.chat/en/integrations/urn:rotic.intelligent.solutions:rotic-chatbot:0/
featuresNEW! Build AI Agents with Crisphttps://crisp.chat/en/
featuresAI made to support your team & customers.https://crisp.chat/en/
featuresAI AgentsBuild your AI workflowshttps://crisp.chat/en/
featuresGet your AI Agent0Signup1https://crisp.chat/en/
featuresAutomate 50% of your inquiries with AI, let your teams focus on what matters.https://crisp.chat/en/
featuresBuild your perfect AI Agent in 4 stepshttps://crisp.chat/en/
featuresStep 1Train your AIhttps://crisp.chat/en/
featuresCreate an AI Agent workflow, using our no-code AI Agent builder or browse through our library of templates to kickstart your new support experience.https://crisp.chat/en/
featuresDeploy your AI Agent workflow, choosing which messaging channel you want it to trigger from: Web chat widget, WhatsApp, Messenger, Instagram, and even email.https://crisp.chat/en/
featuresGet your AI Agent0Signup1https://crisp.chat/en/integrations/urn:rotic.intelligent.solutions:rotic-chatbot:0/
featuresThe AI Customer Support platform.https://crisp.chat/en/integrations/urn:rotic.intelligent.solutions:rotic-chatbot:0/
pricing$ 5 included AI creditshttps://crisp.chat/en/pricing/
pricing$ 25 included AI creditshttps://crisp.chat/en/pricing/
pricing$ 75 included AI creditshttps://crisp.chat/en/pricing/
pricingAt Crisp, we offer a straightforward and easy-to-understand pricing model with a flat rate per workspace. This means you pay a single, consistent price regardless of the number of conversations you have each month. Our approach ensures that you can scale your customer support operations without overspending. With Crisp, you get all the essential tools and AI-powered features your team needs to provide exceptional customer service, all included in one simple, predictable subscription. Simplify your budgeting and focus on what matters most – growing your business and delighting your customers.https://crisp.chat/en/pricing/
pricingNumber of credits included with your plan to run AI support suithttps://crisp.chat/en/pricing/

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where reddit.com appears.1 first-page appearances across chat bot sms

Website intelligence — Collected evidence

Website evidence gaps

  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraCrisp Pricing, Reviews & Features - Capterra Canada 2026Grounded web search### Reviews sentiment Positive 93% Neutral 4% Negative 3% ... month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk.
TechreviewerCrisp Reviews 2026: Pricing, Features & Alternatives – Techreviewer.coGrounded web searchThe product's reputation is reflected through ratings and reviews from different review websites: 4.5 (203 reviews) G2 4.8 (32 reviews) Product Hunt 4.6 (148 reviews) GetApp ... is a well-regarded live chat and customer support platform that earns
ToolradarCrisp Reviews, Pricing & Alternatives (2026) - 4.5/5Grounded web search## Ratings Across the Web 4.5(350 reviews) Crisp holds an aggregate rating of 4.5 out of 5 from 350 reviews across G2 and Capterra, last checked September 17, 2026. G2 202 reviews 4.5/5 Capterra 148 reviews 4.6/5 Ratings aggregated from independent
Comms AdvisorCrisp Review 2026: What 200+ Users Actually Say / Comms AdvisorGrounded web searchBoth are smaller review pools than enterprise tools like Zendesk carry, but the scores are consistent across both platforms. It is a customer messaging platform that combines live chat, a ... as a lower-cost alternative to Intercom and Drift for
CompareEdgeCrisp Review: Features, Pricing & Integrations 2026Grounded web search.6Editorial rating Best for: Startups and SMBs needing an all-in-one tool From $45/mo ... MagicBrowse co-browsing for hands-on support - Built-in CRM and marketing automation tools - Free plan includes a chatbot and shared inbox
G2Compare Crisp and Intercom Social Share OptionsGrounded web searchCrisp(169)4.5 out of 5Crisp By Crisp IM SARL ... - G2 users report that both platforms have similar scores in Ease of Use (Intercom 8.9 vs. Crisp 9.0) and Ease of Setup (Intercom 8.5 vs. Crisp 8.9), but Crisp's slightly higher scores suggest a more user-friendly onboarding process, which is crucial for teams looking to implement quickly. - Users say that Intercom shines in Email functionality, scoring 9.4, while Crisp scores 8.9. Reviewers appreciate Intercom's advanced email tracking and automa
ZendiktCrisp review, pricing, and verified intelligence / ZendiktGrounded web search### Praise patterns - Bundled at SMB pricing 87% → - Modern UX 78% → - Multi-channel native 71% → ### Complaint patterns - Feature depth per module less than specialists 47% → - AI features still maturing 41%
checkthat.aiCrisp Reviews 2026: What Users Really ThinkGrounded web searchCrisp is an omnichannel customer messaging platform that consolidates email, WhatsApp, social media, and website chat into a single inbox. This roundup covers reviews from Capterra, G2, Software Advice, GetApp, and Reddit to help you evaluate whether Crisp fits your support operation's
yourgpt.aiCrisp Review 2026: Pricing, Pros & ConsGrounded web searchthe same way most support tools do: strong on the ... . On G2, Crisp sits at 4.5 out of 5 across 194 reviews, with customer support responsiveness as the single ... shows a similar 4.6 out of 5 from 148 reviews, with 93% of that sentiment scored positive
shouldiuse.ioCrisp Review 2026: Pricing, Pros & Cons / Should I Use ItGrounded web search- + All-in-one messaging: live chat, AI chatbot, multichannel inbox - + Rated 4.3/5 across 15 verified G2 and ... reviews - + Performs well in everyday use; solid chat widget - + Free tier available to start - + AI agent priced around $0.05 per

Customer proof

No named customers, testimonials, or customer case studies were found.

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipWe've created our own knowledge base (FAQ) using Crisp. It helps us to create a set of frequently asked questions and prevent customers from contacting us immediately, helping to reduce the total amount of conversationssource
Contact and supportAnswer phone calls and trigger outbound calls right from Crisp.source
Legal and privacyCrisp's chatbot API combines powerful features with ease of use. It offers seamless integration with popular AI models, practical NLP capabilities, and supports real-moment data processing. Our API includes SDKs for multsource
Security and complianceNot published on the collected pages.—
Uptime and status pagereplaced @drift with `@crisp_im` after some loading problems, and it worked wonderfully my favorite crisp features are live dashboard and uptime monitoring right nowsource
Domain registered2017-06-09—
Domain expires2036-06-09—

Not found on the collected pages: security and compliance. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Contact and supportSupportPublic contact and support channel. (source)Not dated

Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based platform with desktop apps for Windows and Mac S68.S68
Platforms and appsOffers mobile and desktop apps for customer service S174.S174
API and extensibility (API, SDK, webhooks, MCP, plugins)Provides a chatbot API with SDKs for multiple languages S59.S59
Data ownership and exportAllows export of data to your own warehouse S17.S17
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2017-06-09 — 101domain GRS Limited
Domain expires2036-06-09
TLS certificateGoogle Trust Services, valid, expires 2026-12-12
Security headersHSTS, X-Content-Type-Options, X-Frame-Options
Headers not servedCSP, Referrer-Policy
Server headercloudflare
Mail handled bymail.tools.crisp.chat
Nameserversns1.crisp.chat, ns2.crisp.chat

Not measurable: wayback: ladder budget spent after 4 probe(s). A gap here means the lookup was unavailable, not that the finding is negative.

21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 94/100
  • Critical issues: 0
  • Warnings: 7
  • Notices: 27

Issues

SeverityIssueValueAffected URL
noticeMeta description length should be reviewed321https://crisp.chat/en/
noticeImages are missing alt text31https://crisp.chat/en/
warningTitle length should be reviewed90https://crisp.chat/en/reports/state-of-ai-support/
noticeMeta description length should be reviewed226https://crisp.chat/en/reports/state-of-ai-support/
noticeImages are missing alt text14https://crisp.chat/en/reports/state-of-ai-support/
noticeMeta description length should be reviewed321https://crisp.chat/en/
noticeImages are missing alt text31https://crisp.chat/en/
noticeMeta description length should be reviewed180https://crisp.chat/en/apps/
noticeImages are missing alt text13https://crisp.chat/en/apps/
noticeImages are missing alt text16https://crisp.chat/en/pricing/
noticeImages are missing alt text13https://crisp.chat/en/integrations/
noticeImages are missing alt text20https://crisp.chat/en/livechat/
noticeMeta description length should be reviewed537https://crisp.chat/en/chatbot/
noticeImages are missing alt text81https://crisp.chat/en/chatbot/
noticeMeta description length should be reviewed256https://crisp.chat/en/crm/
noticeImages are missing alt text13https://crisp.chat/en/crm/
noticeMeta description length should be reviewed356https://crisp.chat/en/shared-inbox/
noticeImages are missing alt text16https://crisp.chat/en/shared-inbox/
noticeMeta description length should be reviewed188https://crisp.chat/en/ai/
noticeImages are missing alt text20https://crisp.chat/en/ai/
noticeMeta description length should be reviewed217https://crisp.chat/en/campaigns/
noticeImages are missing alt text13https://crisp.chat/en/campaigns/
noticeMeta description length should be reviewed198https://crisp.chat/en/analytics/
noticeImages are missing alt text23https://crisp.chat/en/analytics/
warningTitle length should be reviewed68https://crisp.chat/en/knowledge/
noticeMeta description length should be reviewed294https://crisp.chat/en/knowledge/
noticeImages are missing alt text16https://crisp.chat/en/knowledge/
warningTitle length should be reviewed73https://crisp.chat/en/ticket/
noticeMeta description length should be reviewed204https://crisp.chat/en/ticket/
noticeImages are missing alt text19https://crisp.chat/en/ticket/
warningDuplicate title in audit sample2https://crisp.chat/en/
warningDuplicate title in audit sample2https://crisp.chat/en/
warningDuplicate meta description in audit sample2https://crisp.chat/en/
warningDuplicate meta description in audit sample2https://crisp.chat/en/

Crawled pages

StatusTitleH1sWordsResponseURL
200The AI Customer Support Platform for Every Business - Crisp198119 mshttps://crisp.chat/en/
200The State of AI Customer Support 2026: AI Customer Service Statistics & Benchmarks - Crisp1366220 mshttps://crisp.chat/en/reports/state-of-ai-support/
200The AI Customer Support Platform for Every Business - Crisp198144 mshttps://crisp.chat/en/
200Discover our customer service Apps for mobile & desktop - Crisp124338 mshttps://crisp.chat/en/apps/
200Pricing and plans - Crisp best deals - Crisp1471148 mshttps://crisp.chat/en/pricing/
200Integrate Crisp with your favorite tools - Crisp1120919 mshttps://crisp.chat/en/integrations/
200Free Website Chat Widget for Business - Get Started Today - Crisp1258940 mshttps://crisp.chat/en/livechat/
200AI Customer Support Chatbot Software - Crisp1309550 mshttps://crisp.chat/en/chatbot/
200CRM software made for small business - #1 For SMBs - Crisp1211427 mshttps://crisp.chat/en/crm/
200The Shared Inbox for teams dedicated to SMBs - Crisp1240114 mshttps://crisp.chat/en/shared-inbox/
200AI for customer service teams - Try for free - Crisp1253232 mshttps://crisp.chat/en/ai/
200Customer Engagement Software - #1 for Businesses - Crisp1228440 mshttps://crisp.chat/en/campaigns/
200Customer service analytics and reporting software - Crisp1193725 mshttps://crisp.chat/en/analytics/
200The Knowledge base software for a Crisp Knowledge Management - Crisp1214115 mshttps://crisp.chat/en/knowledge/
200The Modern Help Desk Ticketing Management Software - Try For Free - Crisp1201824 mshttps://crisp.chat/en/ticket/

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct82.5%
search4.7%
search organic4.2%
search paid0.4%
social4.8%
social organic4.7%
social paid0.1%
referrals4.0%
paid referrals0.1%
mail3.3%
gen ai0.6%
affiliate0.0%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors. Evidence gaps include lack of detailed security certifications, uptime guarantees, and specific customer success metrics beyond testimonials. Pricing details for additional seats are not fully specified S2.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from crisp.chat, including pricing, features, integrations, and testimonials. Static and browser rendering providers were used for collection. External proof search was enabled but only verified the existence of linked results, not their content. Limitations include potential outdated pricing and lack of third-party review data.

Paid against free, in your inbox

One job at a time: the paid tools worth paying for, the free ones you can run yourself, and who should pick which.

No tracking pixels. One click to leave. We use your address to send Stack Radar and nothing else. Privacy.