⚡Stack Radar

Live Chat · Reviewed 25 Oct 2026

Smartsupp

Live chat, chatbots, and AI shopping assistant for e-commerce customer support.

from $17 · free tier · smartsupp.com ↗

Paid against free › Live Chat › Smartsupp

Smartsupp at a glance
343.2KEstimated total trafficModeled monthly visits565Ranking keywordsPublic search sample99/100Technical health15 pages checked22.4KReferring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Smartsupp is a customer communication platform that combines live chat, chatbots, and an AI shopping assistant to help businesses engage website visitors and boost sales S5. It is used by e-commerce and B2B companies to provide 24/7 support, automate routine inquiries, and capture leads, addressing the challenge of customers shopping outside business hours S143 S66. The platform's practical value lies in unifying all messages into a single dashboard and offering AI-driven engagement to improve customer satisfaction and conversion S5.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Smartsupp is a live chat and AI customer support platform for websites S1 S5.
  • Core purpose: It helps companies improve customer communication and boost online sales through conversations S1 S5.
  • Intended users: E-commerce and B2B businesses seeking to engage visitors and automate support S143 S66.
  • Product scope: A unified platform combining live chat, chatbots, and an AI shopping assistant (Mira AI) S5.
  • Positioning: Positioned as a tool to power up business and increase sales through conversations S5.
  • Claimed distinction: Claims to be the most popular chat for English eCommerce websites S1.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
E-commerce businessesProvide 24/7 support and product recommendations to customers shopping after hours S143.
B2B companiesNurture clients with an AI shopping assistant that answers inquiries and gathers leads around the clock S66.
Customer support teamsAutomate routine questions to free agents for complex issues S91.
Online storesUse AI to act as a salesperson, guiding customers to the right products S143 S5.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Live chatEngage website visitors in real-time and convert interactions into brand loyalty S5.
AI shopping assistant (Mira AI)Provides instant assistance, product recommendations, and support, learning from your business S5.
Chatbot automationAutomates all or part of customer interactions, even after working hours S5.
Unified dashboardManages all customer interactions and team performance in one place S5.
Team managementOrganizes agent teams, assigns roles, and tracks performance S5.
Lead collection & exportCollects visitor information via widget and exports contacts to any application or CRM S5.
AI knowledge baseBuilds AI knowledge base instantly via webscraping or product feed S66 S91.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
E-commerce platforms and website buildersIntegrationOut-of-the-box integrations to connect Smartsupp with your store S5.
Email accountsIntegrationConnect email accounts to reply to emails directly from Smartsupp S48.
APIAPISync data and automate processes with custom workflows S48.
MCP (Model Context Protocol)AI interfaceLink Smartsupp directly to AI modelor ChatGPT via MCP S48.
AI modelconnectorIntegrationNew connector to integrate Smartsupp with AI model S109.
CRM systemsData portabilityExport contacts to any application or CRM system S5.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 S481 operator S4825 conversations per month, 14-day history S48
Solo$17 per month, billed annually S481 operator, unlimited conversations, email, basic automated messages S4850 AI reply assists per month S48
Plus$25 per month, billed annually S483 operators, automated workflows, MCP and API S48250 AI reply assists per month S48
Expert$83 per month, billed annually S485 or more operators, premium support S48500 AI reply assists per month S48
UltimateFrom $280 per month S48Custom limits, account manager S48Not established S48
Mira AI AgentFrom $16 per month for 100 conversations, billed annually S48AI agent for website support S48100 conversations per month S48
14-day trialFree S5All features S5Not established S5

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
youtube.com215.5smarts up
smartup.online217.5smarts up
apps.apple.com112smartsupp
my-smartup.com112smarts up
wordpress.org113smartsupp
smartup.life113smarts up
play.google.com114smartsupp
linkedin.com115smartsupp
reddit.com115smarts up
trustpilot.com116smartsupp

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

PlatformStatusDiscovered source
Googlediscovered_not_scrapedhttps://play.google.com/store/apps/details?id=cz.dactylgroup.smartsupp.android
14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.7%
MonthSource
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
otherAI-driven engagement at the right moment. Automate tailoring messages for higher conversions.https://www.smartsupp.com/
featuresSmartsupp AI Solution for B2Bhttps://www.smartsupp.com/ai-solution-for-b2b/
featuresTry AI chatbot for freehttps://www.smartsupp.com/ai-solution-for-b2b/
featuresAlthough your team works 9-to-5, decision makers often research opportunities after hours. Answer immediately with AI.https://www.smartsupp.com/ai-solution-for-b2b/
featuresLet AI Shopping Assistant handle 80% of routine questions. Save your sales team's expertise for your highest-value leads.https://www.smartsupp.com/ai-solution-for-b2b/
featuresYour capacity is limited. AI's isn't. It serves all customers at once, without delays.https://www.smartsupp.com/ai-solution-for-b2b/
featuresHandover AI conversation seamlessly to your sales teamhttps://www.smartsupp.com/ai-solution-for-b2b/
featuresTrain your AI assistant as part of your growth teamhttps://www.smartsupp.com/ai-solution-for-b2b/
featuresChoose which pages your AI Shopping Assistant learns from. It'll help it understand your business better to give customers the right answers.https://www.smartsupp.com/ai-solution-for-b2b/
features“Mira AI is a tremendous help for us, especially during peak season when my colleagues and I can't handle all the inquiries. The fact it increased sales and average order value is amazing on its own.”https://www.smartsupp.com/ai-solution-for-b2b/
featuresSmartsupp AI Solution for customer support teamshttps://www.smartsupp.com/ai-solution-for-customer-care/
featuresAI efficiently manages routine inquiries, even during peak sales periods, freeing your team to focus on complex challenges that create real value.https://www.smartsupp.com/ai-solution-for-customer-care/
featuresTry AI chatbot for freehttps://www.smartsupp.com/ai-solution-for-customer-care/
featuresAI Shopping Assistant – liberate your team from FAQ purgatoryhttps://www.smartsupp.com/ai-solution-for-customer-care/
featuresTwo-thirds of customers shop after hours, creating an inbox nightmare by morning. AI handles inquiries 24/7 so you start each day fresh.https://www.smartsupp.com/ai-solution-for-customer-care/
featuresLet AI Shopping Assistant handle 80% of routine questions. Save your expertise for customers who really need it.https://www.smartsupp.com/ai-solution-for-customer-care/
featuresYour capacity is limited. AI's isn't. It serves all customers at once, without delays.https://www.smartsupp.com/ai-solution-for-customer-care/
featuresLet customers chat in language they choose, AI speaks them allhttps://www.smartsupp.com/ai-solution-for-customer-care/
featuresAI handles translation behind the scenes, eliminating language barriers to fit naturally into any team.https://www.smartsupp.com/ai-solution-for-customer-care/
featuresSwitch from AI to human support in seconds. You set the boundaries for when agents step in.https://www.smartsupp.com/ai-solution-for-customer-care/

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Striking-distance keywordMove “add live chat to your website” from position 4 toward the top three.Volume 30 · https://www.smartsupp.com/blog/add-live-chat-to-website/
Competitor gapReview the sampled queries where youtube.com appears.2 first-page appearances across smarts up

Website intelligence — Collected evidence

Website evidence gaps

  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraSmartsupp Software Pricing, Alternatives & More 2026 / CapterraGrounded web searchSmartsupp Software Review 2026: Features, Integrations, Pros & Cons 4.6 (343) Last updated on October 19, 2026 ... Pros It is way too rapid and easy to communicate with customers via live chat with Smartsupp.
G2Smartsupp - AI Marketplace / G2Grounded web searchTop Positive Mentions Automating customer support conversations 97% positive (57 mentions) Answering frequently asked questions 100% positive (27 mentions) Sending automated replies to common scenarios 100% positive (24 mentions)
TrustpilotSmartsupp ReviewsGrounded web searchComplete FRAUD. Smartsupp and it's customer service chat work with international financial and crypto scams. A client aitrust24.com has defrauded me over USD $1 million. Smartsupp handled my kyc verification truth id.me but was complicit in knowingly committing fraud and wire fraud against American victims.See more They are supporting steam account phishing.Their support box can be found on
GetAppSmartsupp 2026 Pricing, Features, Reviews & Alternatives / GetAppGrounded web searchthe customizable design and responsive customer service. They note the free version covers basic needs for small businesses and startups. Some feel the paid plans ... and integration with some CRMs. They wish for more customization and feature options
zendikt.comSmartsupp review, pricing, and verified intelligence / ZendiktGrounded web searchSynthesized from G2, Capterra, Reddit, Trustpilot. Patterns >15% prevalence shown. ... ### Praise patterns - SMB-friendly pricing 84% → - Video session recordings 71% → - Central European compliance fit 64% →
G2Compare LiveChat and Smartsupp Social Share OptionsGrounded web searchLiveChat(755)4.5 out of 5LiveChat By Text Smartsupp(842)4.7 out of 5Smartsupp By Smartsupp ... why my company decided to use A different more customizable chat client but for small businesses it... Smartsupp Most Helpful Favorable Review SO
toolradar.comSmartsupp Reviews, Pricing & Alternatives (2026) / ToolradarGrounded web search4.7(1,419 reviews) Smartsupp holds an aggregate rating of 4.7 out of 5 from 1,419 reviews across TrustRadius, G2 and Capterra, last checked September 17, 2026. TrustRadius 7 reviews 4.8/5 G2 1,069 reviews 4.7/5 Capterra 343 reviews 4.6/5 Ratings

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyMartin Kubica (inSPORTline.sk)customer case study — inSPORTline.sk e-shop has been using Smartsupp chat on their website for seven years. (inSPORTline: "Communication via Smartsupp increases our conversion rate by 724%")

Independent mentions

  • Case Studies–Read the success stories from our customers — Thousands of companies rely on Smartsupp to drive their online sales through conversations. Read the success stories from our customers whose businesses prove that live chat can rapidly boost conversion rates, facilitate customer communication, and provide
  • Smartsupp / Increase sales with Live chat, Chatbot and AI tools — " I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipNot published on the collected pages.—
Contact and supportExcellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.source
Legal and privacy/ test\_cookie / Google / Used to check if the user's browser supports cookies. / 1 day / HTTP Cookie /source
Security and complianceNot published on the collected pages.—
Uptime and status pageNot published on the collected pages.—
Domain registered2012-08-25—
Domain expires2027-08-25—

Not found on the collected pages: company and ownership, security and compliance, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
OG Tags and Product Cards: An OverviewGuideGuides, comparisons, pricing breakdowns, use cases, and how-to articles. (source)Not dated
August product news: what's new in Smartsupp?ChangelogPublic product change history. (source)Not dated

Not found in the collected public sources: public roadmap, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web application S5.S5
Platforms and appsAvailable as a web app with Android and iOS apps S5.S5
API and extensibility (API, SDK, webhooks, MCP, plugins)Offers API and MCP for connecting to tools and AI assistants S48.S48
Data ownership and exportSupports exporting contacts to any application or CRM S5.S5
Performance and reliability claimsClaims AI responds in 1.5 seconds S66.S66
Release activityProduct updates page exists S109.S109
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2012-08-25 — Gransy, s.r.o.
Domain expires2027-08-25
First archived2011-02-02 — web archive
TLS certificateLet's Encrypt, valid, expires 2027-01-19
Security headersHSTS, CSP, X-Content-Type-Options, Referrer-Policy
Headers not servedX-Frame-Options
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversns-1328.awsdns-38.org, ns-155.awsdns-19.com

Not measurable: rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 99/100
  • Critical issues: 0
  • Warnings: 4
  • Notices: 0

Issues

SeverityIssueValueAffected URL
warningDuplicate title in audit sample2https://www.smartsupp.com/
warningDuplicate title in audit sample2https://www.smartsupp.com/
warningDuplicate meta description in audit sample2https://www.smartsupp.com/
warningDuplicate meta description in audit sample2https://www.smartsupp.com/

Crawled pages

StatusTitleH1sWordsResponseURL
200Smartsupp \Increase sales with Live chat, Chatbot and AI tools114041,109 ms
200Smartsupp \Increase sales with Live chat, Chatbot and AI tools11404307 ms
200Free Live Chat Software for Websites \Smartsupp122471,138 ms
200Email Integration for Customer Support \Smartsupp117361,217 ms
200Facebook Messenger Integration for Customer Support \Smartsupp115531,263 ms
200Instagram Integration for Customer Support \Smartsupp11711464 ms
200WhatsApp Integration for Business \Smartsupp11519702 ms
200AI Shopping Assistant Mira– your ally for big sales11906305 mshttps://www.smartsupp.com/mira-ai-shopping-assistant/
200AI Reply Assistant \Cut Response Time in Half \Smartsupp12340
200Smartsupp MCP Server \Connect AI Tools to Your Account12139602 ms
200Free Chatbot Software for Website \Smartsupp12090587 ms
200Smartsupp Lead Generation Chatbot: Your 24/7 Lead Gen Solution11314613 mshttps://www.smartsupp.com/lead-generation-chatbot/
200Smartsupp’s mobile SDK for better in-app support1843297 mshttps://www.smartsupp.com/mobile-sdk/
200Customer Service Reporting & Analytics \Smartsupp12421318 ms
200Integrate Smartsupp with your favorite CMS11483353 mshttps://www.smartsupp.com/integrations/

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct82.8%
search4.4%
search organic3.6%
search paid0.7%
social2.9%
social organic2.7%
social paid0.2%
referrals4.1%
paid referrals0.7%
mail4.4%
gen ai0.7%
affiliate0.1%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors. Evidence gaps include lack of detailed security certifications, uptime statistics, and independent review content (only ratings were noted). Pricing details for the Ultimate plan are incomplete, and the Mira AI Agent pricing is listed separately. The exact number of integrations is not specified beyond "60+ other platform integrations" S5.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from smartsupp.com, including the homepage, pricing, about, case studies, and AI solution pages. Data was gathered via static and browser rendering rendering. External proof search was used to verify review ratings. Limitations: Some pages contained cookie consent tables and marketing content; pricing was verified from the authoritative pricing page. Review content was not scraped in full; only ratings were noted.

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