⚡Stack Radar

Changelogs · Reviewed 19 Oct 2026

Featurebase

All-in-one platform for support, feedback, and product updates.

free tier · featurebase.app ↗

Paid against free › Changelogs › Featurebase

SEO analysis

Collected Oct 19, 2026

featurebase.app: an estimated 456,593 total monthly visits and about 33,529 monthly organic visits across 5,358 ranking keywords. Scout crawled 15 pages and measured a technical health score of 96/100.

456.6KEstimated total trafficModeled monthly visits5.4KRanking keywordsPublic search sample96/100Technical health15 pages checked6.5KReferring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Featurebase is a cloud platform that combines customer support, feedback collection, and product updates in one tool S57. It serves product, marketing, and support teams at startups and enterprises S1. The platform helps teams centralize customer communication, automate support with AI, and keep users informed, reducing support load and improving product decisions S57.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Featurebase is a modern support and feedback platform S57.
  • Core purpose: It solves the problem of fragmented customer communication and feedback S57.
  • Intended users: Product, marketing, and support teams S1.
  • Product scope: A unified platform with support inbox, feedback portal, surveys, changelogs, and help center S1.
  • Positioning: Positioned as the next-gen support platform for SaaS S4.
  • Claimed distinction: Claims to solve over 80% of support queries with AI S4.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Product teamsCollect and centralize user feedback to identify impactful product opportunities S57.
Support teamsManage customer support from a unified inbox and automate responses with AI S4.
Marketing teamsAnnounce product updates and drive engagement with changelogs S57.
Customer success teamsTrack customer requests and data to manage renewals proactively S57.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Omnichannel InboxUnified inbox for support from in-app, Slack, Discord, and email S57.
AI AgentsAutomates support with AI agents that resolve issues and run actions like extending trials S4.
Feedback PortalCentralizes user feedback with voting and public roadmap S57.
SurveysCreate targeted surveys with NPS, text, multiple-choice, or emoji responses S12.
ChangelogPublish public changelogs with custom domain and in-app widgets S57.
Help CenterProvide self-serve support with a customizable knowledge base S12.
Workflow AutomationAutomate support processes with a no-code visual builder S4.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
SlackIntegrationReply to Slack chats from the support inbox S4.
Salesforce & HubSpotIntegrationSync customer data and manage relationships S111.
API, MCP, WebhooksAPIProgrammatic access and automation S111.
Azure DevOps & ADIntegrationConnect development workflows and identity management S111.
iOS & Android appsMobile appSupport customers and receive notifications on the go S4.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 per seat/month S1111 seat S111No public changelog S111
Growth$29 per seat/month S111Changelog page, in-app and email updates S111Not established
Professional$59 per seat/month S11120 free Lite seats, multilingual, SSO S111Not established
Enterprise$99 per seat/month S11150 free Lite seats, SSO and identity management S111Not established
AI Resolutions$0.49 per AI resolution S111AI-powered support resolutions S111Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
shopify.com216featuring products
popupsmart.com111featuring products
ee.linkedin.com112featurebase
support.bigcommerce.com112featuring products
apps.apple.com113featurebase
youtube.com113featuring products
linear.app114featurebase
docs.motive.co114featuring products
startupintros.com115featurebase
producthunt.com116featurebase

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.8%
MonthSource
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresSupport your customers with AI, collect feedback, and announce product updates — all with one toolhttps://www.featurebase.app/
featuresSupport your customers with AIhttps://www.featurebase.app/
featuresLet Fibi AI agent automatically resolve customer issues and cut down support loads for your team.https://www.featurebase.app/
featuresOne place for all your product feedback, connected to customer data. Featurebase helps you declutter & find the most impactful opportunities with AI.https://www.featurebase.app/
featuresWe're building the AI customer support platform for product-led SaaS, helping modern teams like Lovable, Raycast, and n8n deliver great support across every channel. As one of the fastest-growing startups in this space, we're looking for a full-stack Product Engineer to own and ship core product features end-to-end.https://www.featurebase.app/careers/product-engineer
featuresThis is a hands-on full-stack role for someone who loves solving product problems and owning features from idea to production. You'll work across the frontend and backend, collaborate closely with the founders and customers, and ship high-impact features across our support platform, AI automations, and integrations.https://www.featurebase.app/careers/product-engineer
featuresJoin our team to help build Featurebase into the best AI customer support platform.https://www.featurebase.app/careers/product-engineer
featuresWe're building the AI customer support platform for product-led SaaS, helping modern teams like Lovable, Raycast, and n8n deliver great support across every channel. As one of the fastest-growing startups in this space, we're looking for a Product Support Lead to help us deliver an exceptional customer experience as we continue to ship and grow quickly.https://www.featurebase.app/careers/product-support-lead
featuresMake our support scale - close knowledge gaps for Fibi AI and use Workflows to automate routing, SLAs, escalations, and recurring taskshttps://www.featurebase.app/careers/product-support-lead
featuresYou'll use Featurebase for most of your daily tasks, including live chat, the Help Center, Fibi AI, and Workflows.https://www.featurebase.app/careers/product-support-lead
featuresFeaturebase's AI helps you declutter & surface the most impactful opportunities from thousands of feedback items on autopilot.https://www.featurebase.app/features/feedback-collection
featuresSupport your customers with AI, collect feedback, and announce product updates — all with one toolhttps://www.featurebase.app/
featuresSupport your customers with AIhttps://www.featurebase.app/
featuresConsolidate all your customer communication channels into a powerful inbox. Provide instant, AI-powered support everywhere from one place.https://www.featurebase.app/
featuresAI support agenthttps://www.featurebase.app/
featuresLet Fibi AI agent automatically resolve customer issues and cut down support loads for your team.https://www.featurebase.app/
featuresLearn morehttps://www.featurebase.app/
featuresWe're building the AI customer support platform for product-led SaaS, helping modern teams like Lovable, Raycast, and n8n deliver great support across every channel. As one of the fastest-growing startups in this space, we're looking for a full-stack Product Engineer to own and ship core product features end-to-end.https://www.featurebase.app/careers/product-engineer
featuresThis is a hands-on full-stack role for someone who loves solving product problems and owning features from idea to production. You'll work across the frontend and backend, collaborate closely with the founders and customers, and ship high-impact features across our support platform, AI automations, and integrations.https://www.featurebase.app/careers/product-engineer
featuresDevelop new features across our product lines, including AI feedback analysis and support automations.https://www.featurebase.app/careers/product-engineer

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where shopify.com appears.2 first-page appearances across featuring products

Website intelligence — Collected evidence

Website evidence gaps

  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
Product HuntFeaturebase: The modern support & product suite for growing teams / Product HuntGrounded web search5.0 • 19 reviews• ... Reviewers say Featurebase works especially well for small SaaS teams that want support, feedback, roadmaps, surveys, and a help center in one place. Users repeatedly praise its clean, non-technical UI, easy setup, strong help center, responsive support, and useful integrations like Linear. Several also prefer it to Canny or pricier, more bloated alternatives, noting better value and a stronger product-feedback workflow. The main gaps mentioned are limited lifecycle messagin
CapterraFeaturebase Cost & Reviews - Capterra Australia 2026Grounded web searchis a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single ... ### Featurebase (0) Reviews USD 49.00 month Free version Free trial 0.0 (0) 0.0 (0)
TrustpilotFeaturebase Reviews / Read Customer Service Reviews of featurebase.appGrounded web searchSome of the worst service I have received in years from a SaaS provider. Due to a billing error on their system and nearly a year using them, they cancelled our plan and notified us our trial has ended. I was told I need to re-sign up and pay the subscription. Small bug, and understandable. However when I spoke to Bruno in the support team, telling him the price has changed. He said we need to pay the new price as everyone will be paying it in a few months anyway. I expressed this was unfair, to
G2Recensioni Featurebase 2026: Dettagli, Prezzi e Funzionalità / G2Grounded web searchGli utenti lodano costantemente la facilità d'uso e il design intuitivo di Featurebase, sottolineando come semplifichi la gestione del feedback e del supporto clienti. La capacità della piattaforma di integrare più strumenti in una soluzione coesa è spesso notata come un vantaggio significativo, permettendo ai team di ottimizzare efficacemente i loro flussi di lavoro. Tuttavia, alcuni utenti menzionano che alcune funzionalità sono limitate ai livelli di prezzo più alti. ... Features (31) Ease of
G2Featurebase - AI Marketplace / G2Grounded web searchsingle unified workspace. Designed for growing businesses, it provides tools for managing customer conversations, support ... with channels such as Slack, Discord, WhatsApp, and more. Featurebase suits organizations seeking streamlined customer support
toolradar.comFeaturebase Reviews, Pricing & Alternatives (2026) - 4.7/5Grounded web search## Ratings Across the Web 4.7(52 reviews) Featurebase holds an aggregate rating of 4.7 out of 5 from 52 reviews across G2, last checked September 15, 2026. G2 52 reviews 4.7/5 Ratings aggregated from independent review platforms. Learn more
checkthat.aiFeaturebase Reviews 2026: What Users Really ThinkGrounded web search/ Platform / Rating / Review Count / What It Tells You / / --- / --- / --- / --- / / Product Hunt / 5.0/5 / 18 reviews / Early adopters and indie makers love it / / G2 / 4.7/5 / 49 verified reviews / More balanced perspective from broader user base / / Capterra / 0.0/5 / 0 reviews / Listed but no user feedback yet / / TrustRadius / N/A / N/A / No listing exists /
maqtoob.comFeaturebase Overview, Reviews, Pros&Cons, Prices, Competitors - MAQTOOBGrounded web search5/5): Teams highlight how Featurebase streamlines feedback and roadmapping with a ... popup changelog widget” that makes updates visible and an embedded request board that drives constant iteration. One
techyorker.comFeaturebase vs Beamer (2026): Pricing, Features and Platforms Compared / TechYorkerGrounded web search/ A Capterra reviewer says the text editor needs more options and another says customization could be more approachable ... Limit: Instagram integration / ?— / A Capterra reviewer says Beamer has no native Instagram connection and

Customer proof

Proof typeNamed customer or sourceEvidence
TestimonialThibault Paulettestimonial — with AI, collect feedback, and announce product updates — all with one tool ... (Featurebase – Modern Support & Feedback Platform)

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipWe're hiring! Join our teamWe're hiring! Join our teamsource
Contact and supportCrescendo explicitly includes AI voice assistants and SMS support in its per-resolution offering. The article doesn't separately explain carrier charges, phone numbers, or usage limits, so confirm whether those are coversource
Legal and privacyList the systems your deployment must connect to and the actions it must perform. Reading an order status and processing a refund can require different permissions, testing, and maintenance.source
Security and complianceSSO & identity managementsource
Uptime and status pageBotpress Enterprise pricing is custom. It adds negotiated conversation volume and storage, dedicated support, an uptime SLA, a security review, and the voice channel.source
Domain registered2020-10-28—
Domain expires2027-10-28—

Every trust signal above is backed by a collected page or a registration record.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Contact and supportSupportPublic contact and support channel. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated
Botpress Pricing Guide: How Much Does It Really C...GuideGuides, comparisons, pricing breakdowns, use cases, and how-to articles. (source)Not dated
Chatbase Review & Pricing Guide 2026: Is It Worth...GuideGuides, comparisons, pricing breakdowns, use cases, and how-to articles. (source)Not dated
Customer Success Plan: How to Build One That WorksGuideGuides, comparisons, pricing breakdowns, use cases, and how-to articles. (source)Not dated
Featurebase – Modern Support & Feedback PlatformChangelogPublic product change history. (source)Not dated
Featurebase – Modern Support & Feedback PlatformRelease notesPublic product change history. (source)Not dated

Not found in the collected public sources: public roadmap, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web application S57.S57
Platforms and appsWeb app with iOS and Android mobile apps S4.S4
API and extensibility (API, SDK, webhooks, MCP, plugins)API, MCP, and Webhooks available S111.S111
Data ownership and exportNot published on the collected pages.—
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2020-10-28 — Namecheap Inc.
Domain expires2027-10-28
First archived2020-11-24 — web archive
TLS certificateGoogle Trust Services, valid, expires 2027-01-05
Security headersHSTS
Headers not servedCSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headercloudflare
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversseth.ns.cloudflare.com, meera.ns.cloudflare.com
21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 96/100
  • Critical issues: 0
  • Warnings: 5
  • Notices: 14

Issues

SeverityIssueValueAffected URL
noticeImages are missing alt text1https://www.featurebase.app/
noticeImages are missing alt text1https://www.featurebase.app/
noticeImages are missing alt text1https://www.featurebase.app/customers
noticeImages are missing alt text1https://www.featurebase.app/pricing
noticeImages are missing alt text1https://www.featurebase.app/features/support
warningTitle length should be reviewed70https://www.featurebase.app/features/feedback-collection
noticeImages are missing alt text1https://www.featurebase.app/features/feedback-collection
noticeImages are missing alt text1https://www.featurebase.app/integrations
noticeImages are missing alt text1https://www.featurebase.app/integrations/discord
noticeImages are missing alt text1https://www.featurebase.app/integrations/intercom
noticeImages are missing alt text1https://www.featurebase.app/integrations/segment
noticeImages are missing alt text1https://www.featurebase.app/integrations/slack
noticeImages are missing alt text1https://www.featurebase.app/integrations/linear
noticeImages are missing alt text1https://www.featurebase.app/integrations/github
noticeImages are missing alt text1https://www.featurebase.app/integrations/jira
warningDuplicate title in audit sample2https://www.featurebase.app/
warningDuplicate title in audit sample2https://www.featurebase.app/
warningDuplicate meta description in audit sample2https://www.featurebase.app/
warningDuplicate meta description in audit sample2https://www.featurebase.app/

Crawled pages

StatusTitleH1sWordsResponseURL
200Featurebase – Modern Support & Feedback Platform1867112 mshttps://www.featurebase.app/
200Featurebase – Modern Support & Feedback Platform186758 mshttps://www.featurebase.app/
200Featurebase – Customers11719112 mshttps://www.featurebase.app/customers
200Featurebase – Pricing160471 mshttps://www.featurebase.app/pricing
200Featurebase – Careers1463250 mshttps://www.featurebase.app/careers
200Featurebase – Support Platform1106052 mshttps://www.featurebase.app/features/support
200Featurebase – Feedback Collection - Collect & Prioritize User Feedback1106943 mshttps://www.featurebase.app/features/feedback-collection
200Featurebase – Integrations1419158 mshttps://www.featurebase.app/integrations
200Featurebase – Discord Integration1211239 mshttps://www.featurebase.app/integrations/discord
200Featurebase – Intercom Integration1205217 mshttps://www.featurebase.app/integrations/intercom
200Featurebase – Segment Integration121043 mshttps://www.featurebase.app/integrations/segment
200Featurebase – Integration for Slack121745 mshttps://www.featurebase.app/integrations/slack
200Featurebase – Linear Integration137264 mshttps://www.featurebase.app/integrations/linear
200Featurebase – GitHub Integration1292198 mshttps://www.featurebase.app/integrations/github
200Featurebase – Jira Integration1215221 mshttps://www.featurebase.app/integrations/jira

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct66.8%
search9.1%
search organic8.6%
search paid0.5%
social4.2%
social organic4.0%
social paid0.1%
referrals17.0%
paid referrals0.1%
mail1.9%
gen ai0.8%
affiliate0.0%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific limitations or gaps. The blog posts compare Featurebase to Botpress and Canny, but do not name Featurebase as a direct competitor S143 S163. Evidence gaps include lack of detailed security certifications, uptime statistics, and data export options.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from featurebase.app, including feature, pricing, and blog pages. The evidence catalog includes 15 static and 8 rendered pages. External proof search was used to verify pricing, but no external reviews were scraped. Limitations: some claims are marketing statements and not independently verified.

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