Overview
Summary
The useful answer before the supporting detail.
Grain is an AI-powered meeting notetaker that records, transcribes, and highlights important moments from video calls, helping remote and hybrid teams capture insights and share them easily S15 S1. It is used by growing teams, including sales and customer success, to improve alignment and learning from customer conversations S43 S15. The main practical value is reducing manual note-taking and enabling quick sharing of key moments, with integrations to popular tools like Slack and CRMs S15 S132.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: Grain is an AI notetaker and meeting recording platform S15.
- Core purpose: It solves the problem of capturing and sharing important moments from live conversations, making it easy to connect with the message rather than the messenger S1.
- Intended users: Remote and hybrid teams, including sales and customer success roles S1 S43.
- Product scope: It is a single application with desktop and web components, not a broader platform S91.
- Positioning: Grain positions itself as the AI notetaker built for growing teams, emphasizing ease of use and cost-effectiveness S15.
- Claimed distinction: It claims to help teams stay on Grain, with 97% retention after 12 months S1.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Sales teams | Capture and share customer calls to align on needs and improve product collaboration S136. |
| Customer success teams | Share call highlights with customers and internal teams to stay in sync S15. |
| User research teams | Create playlists of user interviews for stakeholders to review S118. |
| Product teams | Use customer voice clips to inform roadmap decisions and reduce ambiguity S136. |
| Remote and hybrid teams | Record and share meeting moments to build empathy and understanding S1. |
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| Meeting recording | Records meetings on Zoom, Google Meet, and Microsoft Teams, with or without a bot S15 S118. |
| AI notes and summaries | Generates accurate meeting summaries and account insights S15. |
| Highlighting and clipping | Allows users to tag important moments, clip segments, and create highlights during meetings S15 S127. |
| Team collaboration | Enables creating teams for automatic group sharing and sharing clips with teammates and clients S15. |
| AI agent integrations | Delivers meeting data to AI tools like AI modeland ChatGPT for further processing S15. |
| Coaching and scorecards | Provides conversation metrics and custom scorecards for sales coaching S132. |
| Import and export | Supports importing audio and video files and one-click AI export S43 S15. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| Slack | Integration | Share highlights and clips directly to Slack channels S94 S132. |
| HubSpot | Integration | Sync meeting data and insights to HubSpot CRM S43 S132. |
| Salesforce | Integration | Sync meeting data and insights to Salesforce CRM S43 S132. |
| Zapier | Integration | Automate workflows, such as sending highlights to Slack or other apps S43 S169. |
| AI modeland ChatGPT | AI interface | Deliver meeting data to AI tools for further processing S15. |
| API | API | Access meeting data programmatically for custom integrations S15. |
| Google Meet and Microsoft Teams | Integration | Capture meetings on these platforms without additional integration S118. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Free | $0, free forever S15 | Unlimited meetings up to 45 minutes, AI notes, 30-day history, desktop capture, basic MCP S43 | 30-day meeting history S43 |
| Starter | $15 per seat/month billed annually; $19 billed monthly S43 | Unlimited duration and history, advanced AI notes, Slack and personal Zapier integration S43 | 10 uploads per month S43 |
| Business | $29 per seat/month billed annually; $39 billed monthly S43 | AI coaching, trackers, HubSpot, Salesforce, unlimited uploads S43 | Not established |
| Enterprise | Contact sales S43 | Everything in Business, SAML SSO, priority API support S43 | Not established |
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
| Platform | Page | How it was found | Note |
|---|---|---|---|
| G2 | Grain Reviews & Product Details / G2 AI | Grounded web search | ★★★★★ 4.7(313 reviews) ... Grain is an AI-powered meeting recording tool that makes it easy for people in ... 4.7/ 5.0 ... - ✓ Users like Grain's ability to accurately capture meeting notes and transcripts, its seamless integration with other platforms, and its user-friendly interface that enhances workflow efficiency. ... - ✗ Reviewers noted that Grain can be pricey for smaller teams or individuals, its organization features can be |
| Product Hunt | Grain Reviews (2026) / Product Hunt | Grounded web search | Grain Reviews (2026) / Product Hunt ... ### The community submitted 16 reviews to tell us what they like about Grain, what Grain can do better, and more. ... 4.8 ... Based on 16 reviews ... Reviewers say Grain is strong at the basics that matter in meetings: fast, accurate transcription, clear summaries, and especially clips that make it easy to capture and share key moments without breaking the flow of a call. People use it for sales, demos, customer conversations, and user interviews; one revi |
| RevOps Tools | Grain Review 2026 — Meeting Intelligence / RevOps Tools | Grounded web search | ## Proof & Buyer Signals Ratings: G2: 4.6/5 (300+ reviews) What buyers praise: - Clip creation and sharing is uniquely useful - Good for sharing voice of customer - Clean UI Common complaints: - Less AI insight depth than Gong/Chorus - Storage limits |
| Capterra | Grain Software Pricing, Alternatives & More 2026 / Capterra | Grounded web search | friendly API, and a dashboard for tracking exposure and hedge performance. Grain is best suited for fintech companies, marketplaces ... Overall rating Based on 0 user reviews 0.0 Reviews sentiment Positive Neutral Negative |
| techreviewer.co | Grain Reviews 2026: Pricing, Features & Alternatives – Techreviewer.co | Grounded web search | ### Product review platforms The product's reputation is reflected through ratings and reviews from different review websites: 4.7 (313 reviews) G2 4.8 (16 reviews) Product Hunt ... -effectiveness. The product's core capabilities—meeting recording, |
| benchmarkgrid.com | Grain review — 2.5/5 — Benchmark Grid | Grounded web search | Grain Delivers a Best-in-Class, User-Friendly Meeting Experience "User-friendly interface and tracking capabilities" — Verified ... an AI-powered meeting notetaking tool that automates documentation for teams." |
| Trustpilot | grain.com Reviews / Read Customer Service Reviews of grain.com | Grounded web search | . I have only had a slight problem with my broadband and it was sorted in two minutes. I was recommended to switch it off and switch it back on once a ... remember to do this and I have never had a problem since. I recommend Grain to friends and family. |
| G2 | Compare Grain and Otter.ai Social Share Options | Grounded web search | Grain(298)4.6 out of 5Grain By Grain ... has transformed the way I communicate with internal stakeholders, full stop. I use Grain to document development stories, conduct user interviews, get feedback from internal stakeholders, and interview potential |
| capterra.ca | Grain Pricing, Reviews & Features - Capterra Canada 2026 | Grounded web search | and summarizes meetings. It works via a bot that joins video calls on Zoom, Google Meet, Webex ... ### Overall rating Based on 1 review 5.0 #### Starting Price US$19.00 Per User / month ... 5.0 (1) Reviews US$19.00 month |
| grain.com | Grain / The AI Notetaker Built for Growing Teams | Grounded web search | / The AI Notetaker Built for Growing Teams 300+ reviews # The AI notetaker for agents and teams Grain captures and enriches your meetings, then delivers them to AI model, ChatGPT, or any AI tool so your agents can do the work. Start recording in minutes. |
Customer proof
No named customers, testimonials, or customer case studies were found.
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | Ismail's templates for packaging up pricing feedback for clients’ product teams and leadership. Click on a template and make a copy for your own projects. | source |
| Contact and support | Not published on the collected pages. | — |
| Legal and privacy | Not published on the collected pages. | — |
| Security and compliance | Today, end-to-end encryption security measures have become standard in Zoom. With Zoom’s new encryption measures, you can be assured that your videos and messages are kept private between you and your meeting attendees. | source |
| Uptime and status page | Not published on the collected pages. | — |
| Domain registered | 1997-10-23 | — |
| Domain expires | 2027-10-22 | — |
Not found on the collected pages: contact and support, legal and privacy, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Product FAQ | FAQ | Answers common product, workflow, pricing, privacy, ownership, API, and team questions. (source) | Not dated |
| Contact and support | Support | Public contact and support channel. (source) | Not dated |
| New Zoom Features to Level Up Your Meetings in 2024 / Grain | Product update | Product update is publicly available. (source) | Not dated |
| What’s New in Grain: New Library, SSO, and More / Grain | Changelog | Public product change history. (source) | Not dated |
Not found in the collected public sources: public roadmap, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Grain is available as a desktop app and web-based service S91. | S91 |
| Platforms and apps | Supports Zoom, Google Meet, and Microsoft Teams S118. | S118 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | Offers API access and integrations with Zapier and AI tools S15. | S15 |
| Data ownership and export | Supports importing audio and video files and one-click AI export S43 S15. | S43 S15 |
| Performance and reliability claims | Not published on the collected pages. | — |
| Release activity | Product updates are published regularly S62. | S62 |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 1997-10-23 — Amazon Registrar, Inc. |
| Domain expires | 2027-10-22 |
| First archived | 1999-01-25 — web archive |
| TLS certificate | Amazon, valid, expires 2027-02-05 |
| Security headers | HSTS, CSP, X-Frame-Options |
| Headers not served | X-Content-Type-Options, Referrer-Policy |
| Server header | cloudflare |
| Mail handled by | aspmx.l.google.com, alt1.aspmx.l.google.com |
| Nameservers | ns-92.awsdns-11.com, ns-1085.awsdns-07.org |
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
The collected pages do not mention specific competitors. Evidence gaps include lack of detailed security certifications, uptime statistics, and independent review ratings. Open questions remain about the full scope of the free plan's limitations and the exact features of the Enterprise plan.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 15 collected pages from grain.com, including the homepage, pricing page, and blog posts. The evidence catalog includes first-party product information and blog content. External proof search was performed but did not yield additional verified customer reviews or ratings. Limitations include the absence of third-party review data and detailed security documentation.
- Official Websitehttps://grain.com/Verified
- Official Websitehttps://grain.com/companyVerified
- Pricing Pagehttps://grain.com/pricingVerified
- Pricing Pagehttps://grain.com/blog/how-ismail-madni-develops-pricing-for-productsVerified
- Official Websitehttps://grain.com/blog/5-new-zoom-features-to-level-up-your-meetings-in-2021Verified
- Official Websitehttps://grain.com/blog/grain-product-updateVerified
- Official Websitehttps://grain.com/blog/grain-product-update-roundupVerified
- Official Websitehttps://grain.com/blog/grain-spring-product-updateVerified
- Official Websitehttps://grain.com/blog/how-to-elevate-your-teams-feedback-loops-with-grains-coaching-featureVerified
- Official Websitehttps://grain.com/blog/sales-product-collaborationVerified
- Official Websitehttps://grain.com/blog/share-customer-insights-with-product-teams-in-slackVerified
- Official Websitehttps://grain.com/blog/the-voice-of-the-customers-role-in-product-designVerified
- Official Websitehttps://grain.com/resource/self-guided-product-tourVerified
- Official Websitehttps://grain.com/topic/product-updatesVerified
- Official Websitehttps://grain.com/topics/product-updatesVerified
- Review Sitehttps://ai.g2.com/product/grainVerified
- Review Sitehttps://www.producthunt.com/products/grain/reviewsVerified
- Review Sitehttps://revops.tools/grain/Verified
- Review Sitehttps://www.capterra.com/p/10263480/Grain/Verified
- Review Sitehttps://techreviewer.co/products/grainVerified
- Review Sitehttps://benchmarkgrid.com/best-transcription-software/grainVerified
- Review Sitehttps://www.trustpilot.com/review/grain.comVerified
- Review Sitehttps://www.g2.com/compare/grain-vs-otter-aiVerified
- Review Sitehttps://www.capterra.ca/software/1038225/grainVerified