Overview
Summary
The useful answer before the supporting detail.
Fireflies.ai is an AI meeting assistant that records, transcribes, summarizes, and analyzes conversations to turn them into actionable insights S1 S62. It serves teams across engineering, product, and customer functions who need to capture and act on meeting outcomes S1. The platform provides real-time notes, automated action items, and integrations with popular work tools, helping teams stay aligned and productive S14 S16.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: Fireflies.ai is an AI-powered meeting assistant and notetaker S62.
- Core purpose: It transforms conversations into actions by capturing and analyzing meeting content S1.
- Intended users: Teams in engineering, product, and customer roles S1.
- Product scope: A cloud-based platform with web app, mobile app, and Chrome extension S9 S13.
- Positioning: Positioned as the #1 AI teammate for meetings, email, chat, and CRM S62.
- Claimed distinction: Claims industry-leading transcription accuracy S62.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Engineering teams | Capture technical discussions and action items for follow-up S1. |
| Product teams | Automate notes for user interviews and research debriefs S112. |
| Customer teams | Analyze customer calls to identify needs and sentiment S4 S107. |
| Sales teams | Track deal conversations and generate follow-up emails S9. |
| Recruiting teams | Score candidates and update ATS profiles after interviews S62 S125. |
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| Real-time transcription | Generates live transcripts with speaker tags during calls S14 S13. |
| AI summaries and action items | Automatically creates meeting notes, summaries, and tasks S14 S4. |
| Conversation analytics | Analyzes talk time, sentiment, and trends with team-level metrics S4. |
| Soundbites and clips | Creates short audio clips from meetings for sharing S4 S9. |
| AI assistant and skills | Ask questions, extract details, and generate content using AI S4 S62. |
| Slack integration | Sends automated notes and alerts to Slack channels S16. |
| Mobile app | Records and summarizes in-person conversations from a phone S9. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| Google Meet | Integration | Automatically records and transcribes Google Meet calls S62. |
| Slack | Integration | Sends meeting notes and alerts to Slack channels S16. |
| 100+ apps | Integration | Syncs notes, tasks, and CRM entries across popular tools S9 S125. |
| Fireflies API | API | Provides programmatic access to transcripts, summaries, and action items S113. |
| Webhooks | Webhook | Notifies your app when meetings are transcribed or summarized S113. |
| MCP server | AI interface | Connects AI assistants like AI modeland Cursor to search transcripts S113. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Free | $0 | Limited AI summaries; 20 AI credits S103 | 400 minutes storage per team; 2-hour recording limit S103 |
| Pro | $10 per seat/month billed annually; $18 billed monthly S103 | Unlimited summaries; 20 AI credits S103 | 8,000 minutes storage per seat; video recording S103 |
| Business | $19 per seat/month billed annually; $29 billed monthly S103 | Unlimited summaries; 30 AI credits S103 | Unlimited storage; conversation intelligence S103 |
| Enterprise | $39 per seat/month billed annually S103 | Unlimited summaries; 50 AI credits S103 | SSO, SCIM, HIPAA, private storage S103 |
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
| Platform | Page | How it was found | Note |
|---|---|---|---|
| G2 | Fireflies.ai Reviews & Product Details | Grounded web search | themes to provide an easy-to-understand summary of ... Pros Ease of Use 271 AI Summary 268 Transcription 249 Transcripts 237 Accuracy 192 Cons AI Inaccuracy 82 Accuracy Issues 69 Meeting Management 67 Expensive 53 AI Limitations 48 |
| Trustpilot | Fireflies.ai Reviews / Read Customer Service Reviews of fireflies.ai | Grounded web search | Considering 347 reviews, reviewers overwhelmingly had a great experience with this company ... Many users find the application intuitive and extremely helpful for staying focused and keeping track ... Some reviewers were not happy with the complicated |
| BestAIQ | Fireflies.ai Review (2026): Pricing, CRM Sync, and the BIPA Lawsuit You Should Know About | Grounded web search | Reddit: users, buyers and the people who have to administer it ... WHAT THEY PRAISE ... - ✓ A 30-day test across 33 calls puts summary-bullet accuracy at 90 to 95 percent, with auto-join needing no manual setup - ✓ Keyword and speaker search across past meetings, with summaries pushed to Slack and Notion - ✓ Called the most complete option in a three-way buying thread, on features, integration count and price - ✓ A user who tested it against Otter calls Fireflies the cleaner transcription of the |
| Techreviewer | Fireflies.ai Reviews 2026: Pricing, Features & Alternatives – Techreviewer.co | Grounded web search | The product's reputation is reflected through ratings and reviews from different review websites: 4.7 (753 reviews) G2 4.6 (32 reviews) Product Hunt 4.9 (735 reviews) GetApp ... a large, diverse reviewer base. Transcription accuracy and AI-generated |
| zendikt.com | Fireflies.ai review, pricing, and verified intelligence / Zendikt | Grounded web search | ### Praise patterns - Affordable pricing 87% → - Strong for general meeting use 78% → - Clean modern UX 71% → ... patterns - Not a fit for serious sales coaching 47% → - AI accuracy variable |
| aitoolshop.co | Fireflies.ai Review: Is It Worth It for Small Business? 2026 / AIToolShop | Grounded web search | reviews) Capterra Rating ★★★★★ 4.6/5 ((500+) reviews) ... it catches things we miss in the meeting. We now use Fireflies summaries as our official meeting record, which has improved accountability significantly.” |
| cosmo-edge.com | Fireflies.ai user reviews: accuracy, multilingual transcription and limitations in 2025 - Cosmo Edge | Grounded web search | A Reddit user who tested Fireflies.ai on 33 meetings in 30 days described an experience “very close to 90–95% accuracy” but noted issues with correct speaker labeling when multiple participants spoke simultaneously (Reddit). In short, transcription |
| digijaws.com | Fireflies.ai Review (2026): Pricing, Features & Verdict | Grounded web search | Fireflies.ai Review: Real-world ratings (third-party) / Platform / Rating / Reviews / / --- / --- / --- / / G2 / 4.7/5 / 752 / / Capterra / 4.9/5 / 735 / ... counts change as new reviews come in — check the linked platform for the live number. We don’t |
| benchmarkgrid.com | Fireflies review — 2.6/5 — Benchmark Grid | Grounded web search | 15 signals across 4 platforms Refresh Positive Top Topics integration quality 6 ai feature 4 data quality 3 pricing published 3 feature delight 2 stayed long term 1 Sources G2 10 signals Reddit 2 signals HN 2 signals Capterra 1 signal |
Customer proof
No named customers, testimonials, or customer case studies were found.
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | Co founder @Phyllo | source |
| Contact and support | Still have more questions? Please write to support@fireflies.ai and | source |
| Legal and privacy | Not published on the collected pages. | — |
| Security and compliance | SOC 2 Type II compliance | source |
| Uptime and status page | Not published on the collected pages. | — |
| Domain registered | 2017-12-16 | — |
| Domain expires | 2030-05-24 | — |
Not found on the collected pages: legal and privacy, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Product FAQ | FAQ | Answers common product, workflow, pricing, privacy, ownership, API, and team questions. (source) | Not dated |
Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Cloud-based with browser extension and mobile app S13 S9. | S13 S9 |
| Platforms and apps | Web, Android, iOS, and Chrome extension S9 S13. | S9 S13 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | Offers GraphQL API, webhooks, and MCP server S113. | S113 |
| Data ownership and export | Customers own their data; secure dedicated cloud storage S4 S13. | S4 S13 |
| Performance and reliability claims | Claims industry-leading transcription accuracy S62. | S62 |
| Release activity | Not published on the collected pages. | — |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 2017-12-16 — 101domain GRS Limited |
| Domain expires | 2030-05-24 |
| First archived | 2016-07-11 — web archive |
| TLS certificate | Google Trust Services, valid, expires 2026-11-25 |
| Security headers | HSTS, CSP, X-Content-Type-Options |
| Headers not served | X-Frame-Options, Referrer-Policy |
| Server header | cloudflare |
| Mail handled by | aspmx.l.google.com, alt1.aspmx.l.google.com |
| Nameservers | devin.ns.cloudflare.com, lauryn.ns.cloudflare.com |
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
Collected pages do not mention specific competitors. Evidence gaps include lack of named customers, independent reviews, and detailed security certifications beyond SOC 2 Type II. Pricing details for annual vs. monthly billing are partially established. The free tier's AI credit system and storage limits are defined, but enterprise custom pricing is not published.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 15 collected pages from fireflies.ai, including product, pricing, integrations, API, and about pages. Static and rendered content were captured; external proof search was performed but no third-party reviews were scraped. Limitations: marketing claims are not independently verified, and some pages may be promotional.
- Official Websitehttps://fireflies.ai/Verified
- Documentationhttps://fireflies.ai/about-usVerified
- Official Websitehttps://fireflies.ai/featuresVerified
- Official Websitehttps://fireflies.ai/product/mobileVerified
- Official Websitehttps://fireflies.ai/product/featuresVerified
- Pricing Pagehttps://fireflies.ai/pricingVerified
- Official Websitehttps://fireflies.ai/product/chrome-extensionVerified
- Official Websitehttps://fireflies.ai/product/real-timeVerified
- Official Websitehttps://fireflies.ai/product/slack-integrationVerified
- Official Websitehttps://fireflies.ai/use-cases/product-and-user-researchVerified
- Documentationhttps://fireflies.ai/apiVerified
- Official Websitehttps://fireflies.ai/skillsVerified
- Documentationhttps://fireflies.ai/integrationsVerified
- Documentationhttps://fireflies.ai/integrations/applicant-tracking-systemVerified
- Documentationhttps://fireflies.ai/integrations/audio-recordingVerified
- Review Sitehttps://www.g2.com/products/fireflies-ai/reviewsVerified
- Review Sitehttps://www.trustpilot.com/review/fireflies.aiVerified
- Review Sitehttps://bestaiq.com/fireflies-review/Verified
- Review Sitehttps://techreviewer.co/products/fireflies-aiVerified
- Review Sitehttps://www.zendikt.com/product/firefliesVerified
- Review Sitehttps://aitoolshop.co/reviews/firefliesai-review/Verified
- Review Sitehttps://cosmo-edge.com/fireflies-ai-user-reviews/Verified
- Review Sitehttps://digijaws.com/reviews/fireflies-ai-review/Verified
- Review Sitehttps://benchmarkgrid.com/best-transcription-software/firefliesVerified