UserVoice

UserVoice is a customer intelligence platform that captures feedback from multiple sources, uses AI to enrich and understand it, and helps teams decide, communicate, and close the loop ^S1. It is used by product, customer success, and revenue teams to turn customer feedback into revenue decisions ^S1. The platform connects feedback to account and CRM context, enabling teams to prioritize by business impact rather than raw vote counts ^S1.

• Identity: UserVoice is a customer intelligence platform ^S1.
• Core purpose: It solves the problem of scattered feedback that disappears into backlogs and leaves customers uninformed ^S1.
• Intended users: Product, customer success, and revenue teams ^S1.
• Product scope: A single platform that captures, analyzes, and acts on feedback, with components like a feedback portal, AI analysis, and roadmap tools ^S1.
• Positioning: The vendor positions it as the enterprise customer intelligence platform powered by AI ^S1.
• Claimed distinction: It connects feedback to account context and revenue, unlike tools that only do one part well ^S1.

Turn customer feedback into revenue decisions. UserVoice unifies signals and ranks what drives retention and growth so leaders act on board ready evidence. uservoice.com: an estimated 965,498 total monthly visits and about 183,004 monthly organic visits across 19,238 ranking keywords. Scout crawled 15 pages and measured a technical health score of 100/100.

• Total traffic (modeled): 965,498 monthly visits across all channels.
• Organic search traffic (estimated): 183,004 monthly visits from search.
• Strongest sampled ranking: coordinate formats at position 1.
• Leading page in the collected evidence: https://tnp.uservoice.com/knowledgebase/articles/172110-latitude-longitude-formats-and-conversion.
• Closest measured organic competitor: facebook.com, appearing 3 times in the sampled first-page SERPs.
• Technical crawl: 15 pages, health score 100/100.

Website intelligence — Collected evidence

Company identity and positioning

Total website traffic

Domain identity

Website capture

Top organic keywords

Independent Google result page

Query: coordinate formats

Website intelligence — Collected evidence

Prioritized website intelligence pages

Features

Pricing and plans

Integrations and supported platforms

Product and company updates

No supporting public-page evidence was collected for this category.

This analysis created the first position baseline at 2026-10-22T00:34:36.994Z. Movement appears after the next fresh analysis using the same location and language.

Sampled competitors

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

AI-assistant referral traffic

• Estimated current generative-AI referral share: 0.2%

Website intelligence — Collected evidence

Site-stated AI capabilities

These are first-party product claims, not independent measurements of AI-search visibility.

Website intelligence — Collected evidence

Website evidence gaps

• reviews: no usable public page was collected; verify whether the site publishes this evidence.
• changes: no usable public page was collected; verify whether the site publishes this evidence.
• identity: no usable public page was collected; verify whether the site publishes this evidence.
• technical: no usable public page was collected; verify whether the site publishes this evidence.

Independent reviews

Customer proof

Independent mentions

• Customer Intelligence Platform: Buyer Guide — - Data quality depends on CRM hygiene. Revenue weighting is only as accurate as the account data it draws from. If your Salesforce records are inconsistent, the platform will surface misleading priorities. Expect a data quality audit as part of implementation. - Adoption requires GTM buy-in. A customer intelligence platform fails if CSMs, AEs, and support agents don't contribute signals. Getting them to log feedback consistently is a change management challenge, not a software problem. Budget fo
• Build vs. Buy Customer Feedback Tools in 2026 — The one important caveat: buying only works if you actually use the platform. We've seen organizations buy sophisticated customer intelligence platforms and then use them as glorified suggestion boxes — no CRM connection, no revenue weighting, no loop-closing. That's a waste of the subscription and, more importantly, a waste of the customer signal. If you buy, integrate deeply. Connect your CRM. Weight feedback by ARR. Set up status notifications. The platform's value is in the intelligence it s
• 12 Best Customer Feedback Tools in 2026 — . It centralizes feedback from a customer-facing feedback portal, CRM, ... calls, and more — then weights each request by the ARR, segment, or ICP criteria you define. The result is a prioritized view of what customers want and what that demand means for
• Customer Feedback Software / UserVoice — ## Every piece of feedback counted once, ranked by revenue ... When five customers send the same feedback, that's one signal — not five tickets. UserVoice links every piece of feedback to the account behind it, merges duplicates into one theme, and weights it by revenue, so your team acts on what matters most. Product teams often narrow this to product feedback software focused on the roadmap.
• How to Analyze Customer Feedback With AI — into a single revenue-weighted view. The platform's idea insights feature clusters themes automatically and surfaces them with ACV attached, so the output of AI analysis maps directly to roadmap decisions rather than a separate reporting layer. If
• UserVoice - Product Feedback for B2B SaaS Companies — “UserVoice is a clear voice of customer truth when putting together our roadmap. It helps us stay on the right track.” Nathalie ... UserVoice, we’ve been able to look at trends and gain insights for our roadmaps and show our customers we’re listening.”

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

Not found on the collected pages: contact and support. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

Not found in the collected public sources: status page, separate help center or knowledge base.

Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s). A gap here means the lookup was unavailable, not that the finding is negative.

Scout — Bounded technical crawl

• Pages crawled: 15 of 15 maximum
• Technical health: 100/100
• Critical issues: 0
• Warnings: 0
• Notices: 0

Issues

The bounded crawl did not detect title, description, H1, canonical, indexing, thin-content, image-alt, response-time, or duplicate-metadata issues.

Crawled pages

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

Modeled acquisition channels

First-party connections

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

The collected pages do not mention specific competitors by name, but they do reference comparison pages for alternatives like Canny and Featurebase ^S78. Pricing details are limited to a custom plan with contact sales, and no self-serve tiers are published ^S74. The MCP integration is planned but not yet available ^S1. No customer counts or independent review ratings were collected.

This report is based on 15 collected pages from uservoice.com, including the homepage, pricing, product overview, feature pages, and product updates. The collection used static and browser rendering rendering, with a sitemap mapping 290 URLs. External proof search was enabled but only discovered a review profile without collecting its content. Pricing information was verified from the pricing page on 2026-10-21. Limitations include lack of detailed pricing tiers and limited customer proof.

• Official Websitehttps://uservoice.com/Verified
• Pricing Pagehttps://uservoice.com/pricingVerified
• Pricing Pagehttps://uservoice.com/blog/2023-pricing-modelsVerified
• Official Websitehttps://uservoice.com/feature-request-managementVerified
• Official Websitehttps://uservoice.com/product-feedVerified
• Official Websitehttps://uservoice.com/product-feedback-softwareVerified
• Official Websitehttps://uservoice.com/product-overviewVerified
• Official Websitehttps://uservoice.com/blog-category/product-strategyVerified
• Official Websitehttps://uservoice.com/blog-category/product-teamsVerified
• Official Websitehttps://uservoice.com/blog-category/product-updatesVerified
• Official Websitehttps://uservoice.com/blog/2022-product-year-in-reviewVerified
• Official Websitehttps://uservoice.com/blog/agile-product-developmentVerified
• Official Websitehttps://uservoice.com/blog/aligning-your-product-roadmapVerified
• Official Websitehttps://uservoice.com/blog/best-practices-for-product-feedbackVerified
• Official Websitehttps://uservoice.com/blog/breaking-down-the-product-engineering-wallVerified
• Articlehttps://uservoice.com/customer-intelligence-explainedVerified
• Articlehttps://uservoice.com/blog/customer-intelligence-platformVerified
• Articlehttps://uservoice.com/blog/build-vs-buy-2026-ca27fVerified
• Articlehttps://uservoice.com/blog/customer-feedback-toolsVerified
• Articlehttps://uservoice.com/customer-feedback-softwareVerified
• Review Sitehttps://uservoice.com/unwrap-comparisonVerified
• Articlehttps://uservoice.com/blog/how-to-analyze-customer-feedbackVerified
• Review Sitehttps://uservoice.com/enterpret-comparisonVerified
• Review Sitehttps://uservoice.com/savio-comparisonVerified
• Articlehttps://www.uservoice.com/learn-more/get-a-demoVerified