⚡Stack Radar

Feature Requests · Reviewed 23 Oct 2026

Pendo Listen

Centralize customer feedback and prioritize product features with AI.

· pendo.io ↗

Paid against free › Feature Requests › Pendo Listen

Pendo Listen at a glance
448.3KEstimated total trafficModeled monthly visits2.1KRanking keywordsPublic search sample93/100Technical health15 pages checked8.8KReferring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

Pendo Listen is a suite of features that centralizes the product discovery process, from gathering customer feedback to prioritizing and planning features S7. It helps product teams scale their voice-of-customer program with a feedback agent that analyzes and surfaces insights for a data-driven roadmap S7. The main practical value is automating triage and integrating with everyday tools to consolidate feedback in one place S7.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Pendo Listen, a product feedback and voice-of-customer software suite by Pendo.io S7.
  • Core purpose: Centralizes scattered, siloed feedback to provide a 360° view of customer needs S7.
  • Intended users: Product teams seeking to centralize the product discovery process S7.
  • Product scope: A suite of features within the Pendo platform, not a standalone app S7.
  • Positioning: Pendo is the most comprehensive product experience platform S1.
  • Claimed distinction: AI-powered features for deeper insights from qualitative data S7.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Product teamsCentralize the entire product discovery process from feedback to planning S7.
Product teamsScale voice-of-customer programs with AI analysis for data-driven roadmaps S7.
Product teamsCo-create with customers and build aligned roadmaps S7.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Feedback centralizationAggregates feedback from collaboration tools like Teams, Zoom, and Gong into one place S7.
AI-powered analysisUses AI to analyze qualitative data and surface deeper insights S7.
Automated triageAutomates the triage of feedback to streamline the discovery process S7.
Roadmap planningCreates and manages product roadmaps, visualizing features and release timelines S7.
Jira integrationSyncs validated ideas into a development plan with Jira S7.
Recommended next stepsUncovers trends and reveals growth opportunities with AI-powered recommendations S7.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
Teams, Zoom, GongIntegrationCentralizes feedback data from collaboration tools S7.
JiraIntegrationStreamlines collaboration with engineering teams S7.
Pendo platformIntegrationGains product data and insights into user behavior across web and mobile apps S7.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
BaseRequest pricing S154Product analytics and in-app guides S154Not included: Listen S154
CoreRequest pricing S154Adds session replay S154Not included: Listen S154
UltimateRequest pricing S154Listen included, adds sentiment surveys, Orchestrate and Data Sync S154Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
usersnap.com213.5customer service feedback
survicate.com224.5customer feedback, customer service feedback
useresponse.com225customer feedback, customer service feedback
mopinion.com111customer feedback
canny.io112customer service feedback
timetoreply.com113customer feedback
reddit.com113customer service feedback
salesforce.com114customer feedback
forsta.com115customer feedback
myprovider.conntac.net115customer service feedback

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 1.5%
MonthSource
—All AI assistants
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresPendo feeds product context to the apps and AI agents you build or buy, so you can understand your users, act where it counts, and drive adoption and revenue.https://www.pendo.io/
featuresAsk the questions your team cares about from the AI tools they already love — or any MCP client.https://www.pendo.io/
featuresPendo for AI Agentshttps://www.pendo.io/pendo-for-agents-product/
featuresThe best builders in the AI era choose Pendo.https://www.pendo.io/
featuresPendo for AI Agentshttps://www.pendo.io/pendo-for-agents-product/
featuresFeed product data into your AI agentshttps://www.pendo.io/pendo-for-agents-product/
pricingTry Novus Free ->Learn more ->https://www.pendo.io/pricing/
pricingAdd Pendo AI to any Pendo planhttps://www.pendo.io/pricing/
pricingLooking for a free product to try today? Check out Novus, Pendo's AI-native free product for teams shipping with AI. Learn about Novushttps://www.pendo.io/pricing/
pricingTry Novus Free ->Learn more ->https://www.pendo.io/pricing/
pricingLearn morehttps://www.pendo.io/pricing/
pricingLooking for a free product to try today? Check out Novus, Pendo's AI-native free product for teams shipping with AI. Learn about Novushttps://www.pendo.io/pricing/

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where usersnap.com appears.2 first-page appearances across customer service feedback

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraPendo Software Pricing, Alternatives & More 2026 / CapterraGrounded web search4.5 (238) ... Last updated on October 9, 2026 ... Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Learn more ... Pendo offers in-person and live online training, webinars, documentation, and videos. Reviewers say analytics users can start finding high-level product insights with little training, while admins and guide builders need more time. Technical setup, tagging, and advanced reporting may require engineering support, structured
UserGuidingPendo Reviews (2026): What Real Users Say about PendoGrounded web searchPendo has… - 1,559 reviews on G2, and is rated 4.4/5 ⭐ - 238 reviews on Capterra, and is rated 4.5/5 ⭐ - 250 reviews on TrustRadius, and is rated 8.4/10 ⭐ - 69 reviews on Gartner, and is rated 4.4/5 ⭐ ... to use. I used to use FullStory and found FS much
featuredcustomers.com500 Pendo Customer Reviews & References / FeaturedCustomersGrounded web search# Pendo Read 240 Pendo reviews and testimonials from customers, explore 200 case studies and customer success stories, and watch 60 customer videos to see why companies chose Pendo as their Product Analytics Software
toolradar.comPendo Reviews, Pricing & Alternatives (2026) - 4.4/5Grounded web search## Ratings Across the Web 4.4(2,047 reviews) Pendo holds an aggregate rating of 4.4 out of 5 from 2,047 reviews across G2 and Capterra, last checked September 17, 2026. G2 1,809 reviews 4.4/5 Capterra 238 reviews 4.5/5 Ratings aggregated from
productbridge.ioPendo Pricing 2026: MAU Costs, Hidden Fees & AlternativesGrounded web searchPendo does not openly announce its pricing plan structure. Based on verified user reviews from multiple official sources like G2, Reddit, and Capterra, everything is explained about Pendo pricing in this article.

Customer proof

Proof typeNamed customer or sourceEvidence
TestimonialGeographic Information Systemstestimonial — 5 ““I love Pendo because it helps me understand my customers better. (Browse Pendo's catalog of customer stories / Pendo.io)
Case studyiRobot, Elsevier, Morgan Stanley at Workcustomer case study — Here are several customer success stories for Pendo: ... (Pendo Reviews Roundup & Summary 2025)

Independent mentions

  • Pendo Complaints & Hidden Fees: 3 Real Issues Documented — Renewal pricing increases significantly once usage grows Customers report renewal quotes increasing substantially year over year as monthly active user counts grow, with limited room to negotiate once a company is dependent on historical analytics data.
  • Pendo Review: Is It Worth It? 3 Documented Complaints — SaaS Flags — / Platform / Reports / Who's reporting / / --- / --- / --- / / G2 / 1 / Global B2B buyers / / Capterra / 1 / Global B2B buyers / / Trustpilot / 1 / UK & global consumers / ... analytics data. Customer Complaints MEDIUM Source: Capterra Added 3mo ago

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipFounder/Chief Product Officersource
Contact and supportLeo is available to all Pendo customers at no additional charge. To learn how to enable it for your subscription, check out the Help Center article.source
Legal and privacyPendo adheres to key industry best practices and regulatory schemes to protect the security and privacy of our customers’ data: SOC 2, GDPR, HIPAA, and Privacy Shield.source
Security and complianceLeo uses a combination of Google and OpenAI models to interpret questions and prepare responses. Data is encrypted in transit and at rest, meaning PII is never shown to these external models.source
Uptime and status pageNot published on the collected pages.—
Domain registered2013-06-17—
Domain expires2027-06-17—

Not found on the collected pages: uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Contact and supportSupportPublic contact and support channel. (source)Not dated
Pendo Listen / Product Feedback & Voice of the Customer SoftwareRoadmapPublic product roadmap. (source)Not dated
Product-led Hub / Accelerate your product-led journey / PendoRoadmapPublic product roadmap. (source)Not dated

Not found in the collected public sources: changelog or release notes, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Not published on the collected pages.—
Platforms and appsNot published on the collected pages.—
API and extensibility (API, SDK, webhooks, MCP, plugins)Integrates with Jira and collaboration tools S7.S7
Data ownership and exportNot published on the collected pages.—
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
TLS certificateGoogle Trust Services, valid, expires 2026-12-12
Security headersHSTS, CSP
Headers not servedX-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headerVercel
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversns-cloud-e1.googledomains.com, ns-cloud-e4.googledomains.com

Not measurable: wayback: rate limited by archive.org, ladder stopped after 1 probe(s); rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 93/100
  • Critical issues: 0
  • Warnings: 12
  • Notices: 19

Issues

SeverityIssueValueAffected URL
warningPage should have one primary H12https://www.pendo.io/
noticeImages are missing alt text2https://www.pendo.io/
noticeMeta description length should be reviewed180https://www.pendo.io/pendo-for-agents/
noticeImages are missing alt text1https://www.pendo.io/pendo-for-agents/
warningPage should have one primary H12https://www.pendo.io/
noticeImages are missing alt text2https://www.pendo.io/
warningTitle length should be reviewed79https://www.pendo.io/pricing/
warningPage should have one primary H12https://www.pendo.io/pricing/
noticeImages are missing alt text66https://www.pendo.io/pricing/
noticeImages are missing alt text1https://www.pendo.io/pendo-free/
warningTitle length should be reviewed73https://www.pendo.io/demo-pendo/
noticeLow visible word count143https://www.pendo.io/demo-pendo/
noticeMeta description length should be reviewed185https://www.pendo.io/demo-center/
warningPage should have one primary H10https://www.pendo.io/demo-center/
noticeImages are missing alt text1https://www.pendo.io/demo-center/
noticeImages are missing alt text3https://www.pendo.io/customers/
warningPage should have one primary H12https://www.pendo.io/product/analytics/
noticeImages are missing alt text2https://www.pendo.io/product/analytics/
noticeImages are missing alt text1https://www.pendo.io/product/features/nps/
noticeImages are missing alt text1https://www.pendo.io/product/agent-analytics/
noticeMeta description length should be reviewed181https://www.pendo.io/product/mcp/
warningPage should have one primary H12https://www.pendo.io/product/mcp/
noticeImages are missing alt text20https://www.pendo.io/product/mcp/
noticeImages are missing alt text1https://www.pendo.io/product/leo/
noticeMeta description length should be reviewed177https://www.pendo.io/product/in-app-guides/
noticeImages are missing alt text1https://www.pendo.io/product/in-app-guides/
noticeImages are missing alt text2https://www.pendo.io/pendo-for-agents-product/
warningDuplicate title in audit sample2https://www.pendo.io/
warningDuplicate title in audit sample2https://www.pendo.io/
warningDuplicate meta description in audit sample2https://www.pendo.io/
warningDuplicate meta description in audit sample2https://www.pendo.io/

Crawled pages

StatusTitleH1sWordsResponseURL
200Pendo \Product Context for Your Apps and AI Agents2336498 ms
200Pendo for Agents \Product context and analytics for AI agents11282225 ms
200Pendo \Product Context for Your Apps and AI Agents2336491 ms
200Plans and pricing for Pendo software experience management solutions \Pendo.io21752243 ms
200Pendo Free: Explore Pendo & Novus for Free \Pendo11115427 ms
200Get a Demo of Pendo \AI-Powered Product Analytics, Guidance and Feedback1143248 ms
200Demo center \Pendo.io04651,367 ms
200Browse Pendo's catalog of customer stories \Pendo.io11470270 ms
200Product Analytics Software & Tools for Better Decisions \Pendo22159108 ms
200In-App NPS Software & Sentiment Analytics Tools \Pendo11445269 ms
200Pendo Agent Analytics \Measure if your AI agents help12111248 ms
200Pendo MCP Server \Connect Product Analytics to Any AI Tool21181333 ms
200Leo \Pendo's Intelligence Layer1932277 ms
200In-App Guidance Software & Onboarding Tools \Pendo11116242 ms
200Feed product data into your AI agents1663254 mshttps://www.pendo.io/pendo-for-agents-product/

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct61.9%
search13.4%
search organic11.0%
search paid2.4%
social3.9%
social organic3.2%
social paid0.7%
referrals14.5%
paid referrals1.5%
mail3.3%
gen ai1.5%
affiliate0.1%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific limitations or competitors. Evidence gaps include lack of detailed pricing, customer reviews, and technical delivery specifics.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from pendo.io, including product pages for Listen, Leo, MCP Server, and Agent Analytics, plus the About and Pricing pages. External proof search was enabled but only discovered a review roundup page that was not scraped. The evidence catalog includes marketing copy and feature descriptions; pricing was supplemented by an authoritative pricing table from the pricing page.

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