In simple English
This tool collects feature requests and support questions from your users. It gives you a public roadmap, a changelog and a help center in one place. You can pay for their cloud service or run the whole package on your own computer. It replaces several expensive paid subscriptions with one self-hosted app. You need some technical skill to install and maintain it on a server.
What it is
Quackback is an open source customer feedback and support suite written in TypeScript. It brings together feedback boards, a help desk, issue tracking links and AI helpers under the AGPL licence.
What it is good for
Solo builders who want to collect user feature requests and answer support tickets without paying for multiple separate services like Canny or UserVoice.
- Combines feedback boards, roadmaps, changelogs and support in one place.
- Can be run for free on your own server using Docker.
- Includes an AI assistant and integrations with popular issue trackers.
- Licenced under AGPL-3.0, which has strict rules if you modify and host it as a service.
- Requires a running PostgreSQL database and file storage to operate.
- Maintenance and updates are your responsibility when self-hosted.
Canny, UserVoice, and Productboard
PostgreSQL (a reliable database program that stores your application data)
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git clone https://github.com/QuackbackIO/quackback.git cd quackback cp .env.prod.example .env docker compose -f docker-compose.prod.yml up -d