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Help Desks · Reviewed 27 Oct 2026

LiveAgent

AI-powered help desk and live chat software.

from $19 · free tier · liveagent.com ↗

Paid against free › Help Desks › LiveAgent

LiveAgent at a glance
103.2KEstimated total trafficModeled monthly visits10.9KRanking keywordsPublic search sample88/100Technical health15 pages checked0Referring domainsLive backlink summary

Overview

01

Summary

The useful answer before the supporting detail.

LiveAgent is an AI-powered help desk and live chat platform that unifies email, chat, phone, and social channels into a single dashboard S132. It is used by customer support teams to automate interactions, reduce agent workload, and resolve inquiries faster S1 S132. The main practical value is combining AI automation with human support to improve efficiency and customer satisfaction S10.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: LiveAgent is a multi-channel help desk software with live chat and AI features S132.
  • Core purpose: It solves the problem of fragmented customer support by unifying channels and automating responses S132.
  • Intended users: Customer support teams and businesses seeking to streamline service operations S52.
  • Product scope: It is an all-in-one platform, not a single app, including ticketing, live chat, call center, and AI chatbot S132.
  • Positioning: The vendor positions it as an AI-powered help desk that resolves conversations and reduces workload S132.
  • Claimed distinction: It claims to resolve 75% of conversations with AI and reduce support workload by up to 30% S132.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Customer support teamsAutomate responses to common queries and reduce agent workload S1 S10.
E-commerce businessesUse AI chatbot to handle customer inquiries and generate leads S10.
Sales teamsEngage visitors with AI Sales Assistant to guide them toward purchases S1.
Multilingual businessesProvide support in over 40 languages to reach a wider audience S52.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
AI ChatbotAutomates customer interactions, handles FAQs, and escalates complex queries to human agents S10.
AI Answer AssistantGenerates smart, AI-crafted responses to streamline customer service S1 S16.
AI Ticket SummaryCondenses long support conversations into clear summaries S1.
Ticketing SystemManages support tickets across channels with filters, custom fields, and automation rules S1.
Live ChatProvides real-time customer engagement with features like typing view and chat routing S52.
CRM ToolStores customer data and past interactions for ticket/customer insights S1.
Email TemplatesOffers customizable, preformatted email structures for marketing and sales S1.
Export FeatureAllows exporting tickets into HTML, PDF, or CSV formats S1.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
FlowHuntAI provider integrationPowers AI chatbot and other AI features via API connection S10.
Email forwardingIntegrationConnects different email providers to the help desk for seamless ticketing S1.
Export to HTML/PDF/CSVData portabilityAllows exporting tickets for external use S1.
APIAPIEnables integration with AI providers like FlowHunt S10.
MCPIntegrationAvailable in Business plan, likely for model context protocol S16.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Starter$15 per agent/month billed annually ($19 monthly) S16All AI features S16Up to 5 agents; no social channels, call center, or reporting S16
Team$29 per agent/month billed annually ($35 monthly) S16All AI features; social channels, call center, CSAT, SLA rules S16Up to 15 agents S16
Business$49 per agent/month billed annually ($59 monthly) S16More AI agents; MCP S16Any team size S16
Enterprise$3,199 per month billed annually ($3,999 monthly) for 80 agents S16Not published S16Extra agents $49 each S16
Free trial30-day free trial, no credit card required S132All features during trial S132Not established S132

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
ziprecruiter.com514.6call center job roles
indeed.com314.3call center job roles
quora.com213.5best customer service slogans
pinterest.com213.5best customer service slogans
emailanalytics.com111best customer service slogans
businesstrainingworks.com116best customer service slogans
in.pinterest.com117best customer service slogans
linkedin.com118best customer service slogans
abacus-bpo.com119best customer service slogans

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 0.3%

Scout traffic model did not return a separate AI-referral trend series for this domain.

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
otherDeliver seamless support with AI-powered help deskhttps://www.liveagent.com/
otherLiveAgent combines an all-in-one customer service platform with [AI chatbot](/ai-powered-software/ "Automate up to 75% of customer conversations with AI. LiveAgent combines AI chatbot, live chat, ticketing & call center. Start your free 30-day trial."), live chat, ticketing, and call center. Automate up to 75% of conversations with built-in AI.https://www.liveagent.com/
otherResolves customer inquiries instantly, 24/7, in 100+ languages, lightening your team’s workload. Built on autonomous AI agents.https://www.liveagent.com/
featuresAI Features for Customer Supporthttps://www.liveagent.com/features/
featuresDiscover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-gen...https://www.liveagent.com/features/
featuresAI agents for every departmenthttps://www.liveagent.com/features/ai-agent-departments/
featuresA dispatch rule connects one or more departments to a specific AI agent, so it automatically picks up the department's unassigned tickets instead of waiting for someone to hand it work one ticket at a time. Each rule also sets which AI budget covers the usage and whether the agent should run once per ticket or every time.https://www.liveagent.com/features/ai-agent-departments/
featuresJoin thousands of teams building AI-ready support with LiveAgenthttps://www.liveagent.com/features/ai-agent-departments/
featuresWe carefully selected features in our [pricing plans](/pricing/ "Compare LiveAgent plans: Starter, Team, Business and Enterprise. Every plan includes AI with no per-resolution fees. Free 30-day trial, no credit card needed.") so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.https://www.liveagent.com/features/ai-agent-departments/
featuresEvery channel, call center and AI for a growing team.https://www.liveagent.com/features/ai-agent-departments/
featuresTransform [customer support](/blog/elevating-customer-support-quality-with-ai-tools/ "Elevate customer support with LiveAgent's AI tools—deliver faster, clearer, and more consistent service. Try a 30-day free trial!") with LiveAgent AI Answer Composer—generate perfect, context-aware replies. Try it free for 30 days!https://www.liveagent.com/features/ai-answer-composer/
featuresYour customers deserve better than rushed, robotic responses. With LiveAgent AI [Answer Composer](/blog/how-liveagent-ai-helps-businesses-grow-and-scale/ "Discover how LiveAgent AI, powered by FlowHunt, transforms support operations through automated chatbots, intelligent filtering, and categorization.") you can transform every reply into a perfectly crafted message—because when your team sounds this good, customer trust isn’t just built, it’s inevitable.https://www.liveagent.com/features/ai-answer-composer/
featuresLiveAgent AI Answer Composer is an [intelligent response](/features/ai-autoresponder/ "Transform your customer support efficiency with LiveAgent's AI Autoresponder, an intelligent automation tool that delivers instant, personalized responses to incoming tickets.") generator that helps support teams craft professional, context-aware replies to customer inquiries. By automatically analyzing the ticket conversation history, it understands the nuances of each interaction and generates accurate, relevant responses that address the customer’s specific needs.https://www.liveagent.com/features/ai-answer-composer/
featuresAI Answer Composer is currently available in LiveAgent trials as well as in Small business, Medium business, Large business, and [Enterprise plans](/pricing/ "Compare LiveAgent plans: Starter, Team, Business and Enterprise. Every plan includes AI with no per-resolution fees. Free 30-day trial, no credit card needed."). It is not included in Legacy and Free plans.https://www.liveagent.com/features/ai-answer-composer/
featuresThe AI Answer Composer helps you generate complete, contextually accurate responses by analysing your ticket conversation. Here’s how to use it:https://www.liveagent.com/features/ai-answer-composer/
featuresLiveAgent does not charge any additional fees for setting up this feature. Usage is billed through FlowHunt’s credit-based pricing model, and the cost per ticket processed is generally low since each run involves a single, focused classification task. Your overall expenses will depend on ticket volume and the AI model selected. You can use this guide to estimate your AI costs.https://www.liveagent.com/features/ai-answer-composer/
featuresLiveAgent currently exclusively supports FlowHunt, our no-code AI automation platform, as the AI provider for the Answer Composer feature. FlowHunt is, like LiveAgent, a product of our company, Quality Unit. By utilizing our AI features with FlowHunt, we ensure data safety and offer priority support. For customers with active LiveAgent & FlowHunt subscriptions, our support team offers a full initial setup. If you’re interested in our free setup service, feel free to contact us at support@liveagent.com .https://www.liveagent.com/features/ai-answer-composer/
featuresLog in to FlowHunt and open the Flow Library. Search for ‘LiveAgent AI Answer Assistant (Composer & Improver)" and click “Add to my flows”.https://www.liveagent.com/features/ai-answer-composer/
featuresEmpower your support with LiveAgent’s [AI Answer](/features/ai-assistant/ "Discover LiveAgent's AI Answer Assistant, designed to streamline customer service with smart, AI-generated responses. Enhance your team's productivity, reduce costs, and improve customer satisfaction with quick, personalized replies powered by ChatGPT. Perfect for businesses of all sizes, this feature integrates seamlessly into your existing setup, offering increased scalability and reduced human error. Available in Medium, Large, and Enterprise plans. Try it free today!") Improver—refine, extend, or simplify replies instantly. Start your free trial today!https://www.liveagent.com/features/ai-answer-improver/
featuresEfficient and effective customer communication is essential for every modern business. LiveAgent’s [AI Answer Improver](/blog/inside-an-ai-answer-improver-how-it-works/ "Discover how LiveAgent's AI Answer Improver boosts support by refining, extending, and simplifying replies for faster, clearer responses.") empowers your support agents to deliver clearer, more polished, and more professional responses in seconds—boosting productivity, elevating service quality, and strengthening customer trust.https://www.liveagent.com/features/ai-answer-improver/

These are first-party product claims, not independent measurements of AI-search visibility.

14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gapReview the sampled queries where ziprecruiter.com appears.5 first-page appearances across call center job roles

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraLiveAgent Pricing, Reviews & Features - Capterra Canada 2026Grounded web searchNot great, sadly. We switched from Freshdesk because of a steep increase ... for. It was well priced, although unfortunately the functionality is not great compared to Freshdesk, which we switched from
G2LiveAgent Reviews & Product Details / G2 AIGrounded web search### Pros - ✓ Users frequently mention the ease of use, the ability to segment data, the comprehensive ticketing solution, and the efficient customer support as key benefits. ... ### Cons - ✗ Users mentioned issues with the user interface, occasional difficulties in navigation, limitations in data extraction from reports, and challenges with mobile platform integration.
TrustpilotLiveAgent Reviews / Read Customer Service Reviews of liveagent.comGrounded web searchWe have been trying to get assistance for 3 weeks to set up call ... anything. They refuse to have chat or pickup a phone. So i guess we will ... service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes
Comms AdvisorLiveAgent Review 2026: What 1,600+ Users Actually Say / Comms AdvisorGrounded web searchchat, at a much more accessible price point" (Robert M., ... . Support responsiveness is the second most-cited strength: "Their customer support is great. Whenever we have had a question they are quick to answer" (Scott S., VP, Photography, Capterra
CapterraCompare LiveAgent vs Comm100 2026 / CapterraGrounded web search## LiveAgent 4.7 (1,789) Starting Price $15.00/month Value-for-Money 4.6 Better rated in this comparison Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Based on 1,789 reviews Positive 1,733 Neutral 49 Negative 7
G2Compare Freshdesk and LiveAgent Social Share OptionsGrounded web searchLiveAgent(1,511)4.5 out of 5LiveAgent ... LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyMartin Drugajcustomer case study — How Atomer achieved 95% customer satisfaction with LiveAgent / LiveAgent - Help Desk Software & Live Chat ... (How Atomer achieved 95% customer satisfaction with LiveAgent)

Independent mentions

  • How Hostinger improved customer support with LiveAgent — Well, the most important feature for us is the ability to have both chats and tickets in one place ... This helped to improve our communication systems and make them quick, smooth and simple ... , it reduced the ticket count and it also helped us really
  • LiveAgent - Help Desk Software & Live Chat — communication platform. 80% increase in engagement across international regions 24/7 instant support with LiveAgent AI chatbot +75% improvement in average email response time (from 24h to 6h) +17% improvement in SLA levels for calls (from 80% to 97%)
  • How SolidTrust Pay enhanced customer support with LiveAgent — SolidTrust Pay was looking for a more modern software that was able to meet the demand of their ticket volume and provide all of the features they were looking for – chat, tickets, and a ... “We now have a complete support center integrated to our site. We are also able to receive voice calls directly from our support center. Customers are now able to create their own support account to view/manage their own tickets quickly and easily.” The implementation of LiveAgent transformed SolidTrust Pay’

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipWith FlowHunt’s chatbot builder , you can easily create and explore ways to improve your customer support and internal processes. Either choose a pre-made LiveAgent chatbot from the library or create your own using the bsource
Contact and supportEmail, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard with 175+ features and 200+ integrations.source
Legal and privacyNo setup fee 24/7 Customer service No credit card required Cancel any time 30-day free trialsource
Security and complianceSingle sign-on allows secure access to multiple systems with one login. Set up SSO in LiveAgent using Microsoft, Google, Facebook, or Okta for faster, safer logins. Simplify authentication and enhance security by using asource
Uptime and status pageLearn about the importance of setting business hours for SLA compliance, avoiding penalties, and enh...source
Domain registered1996-09-02—
Domain expires2029-09-01—

Every trust signal above is backed by a collected page or a registration record.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Product FAQFAQAnswers common product, workflow, pricing, privacy, ownership, API, and team questions. (source)Not dated
Contact and supportSupportPublic contact and support channel. (source)Not dated

Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web application S132.S132
Platforms and appsWeb platform S132.S132
API and extensibility (API, SDK, webhooks, MCP, plugins)API integration with FlowHunt for AI features; MCP available in Business plan S10 S16.S10 S16
Data ownership and exportTickets can be exported to HTML, PDF, or CSV S1.S1
Performance and reliability claimsClaims to resolve 75% of conversations with AI and reduce workload by up to 30% S132.S132
Release activityNot published on the collected pages.—
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered1996-09-02 — Wild West Domains, LLC
Domain expires2029-09-01
First archived2007-10-24 — web archive
TLS certificateAmazon, valid, expires 2027-03-10
Security headersHSTS, CSP, X-Content-Type-Options, X-Frame-Options
Headers not servedReferrer-Policy
Server headerAmazonS3
Mail handled byaspmx.l.google.com, alt2.aspmx.l.google.com
Nameserversns-1514.awsdns-61.org, ns-1705.awsdns-21.co.uk
20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 88/100
  • Critical issues: 0
  • Warnings: 31
  • Notices: 15

Issues

SeverityIssueValueAffected URL
warningMissing meta description—https://www.liveagent.com/
warningMissing canonical URL—https://www.liveagent.com/
noticeImages are missing alt text80https://www.liveagent.com/
warningMissing meta description—https://www.liveagent.com/ai-powered-software/
warningMissing canonical URL—https://www.liveagent.com/ai-powered-software/
noticeImages are missing alt text80https://www.liveagent.com/ai-powered-software/
warningMissing meta description—https://www.liveagent.com/customer-support-glossary/free-trial/
warningMissing canonical URL—https://www.liveagent.com/customer-support-glossary/free-trial/
noticeImages are missing alt text80https://www.liveagent.com/customer-support-glossary/free-trial/
warningMissing meta description—https://www.liveagent.com/features/chatbot/
warningMissing canonical URL—https://www.liveagent.com/features/chatbot/
noticeImages are missing alt text80https://www.liveagent.com/features/chatbot/
warningMissing meta description—https://www.liveagent.com/features/ai-features/
warningMissing canonical URL—https://www.liveagent.com/features/ai-features/
noticeImages are missing alt text80https://www.liveagent.com/features/ai-features/
warningMissing meta description—https://www.liveagent.com/customer-service-software/
warningMissing canonical URL—https://www.liveagent.com/customer-service-software/
noticeImages are missing alt text80https://www.liveagent.com/customer-service-software/
warningMissing meta description—https://www.liveagent.com/help-desk-software/
warningMissing canonical URL—https://www.liveagent.com/help-desk-software/
noticeImages are missing alt text80https://www.liveagent.com/help-desk-software/
warningMissing meta description—https://www.liveagent.com/ticketing-software/
warningMissing canonical URL—https://www.liveagent.com/ticketing-software/
noticeImages are missing alt text80https://www.liveagent.com/ticketing-software/
warningMissing meta description—https://www.liveagent.com/social-media-customer-service/
warningMissing canonical URL—https://www.liveagent.com/social-media-customer-service/
noticeImages are missing alt text80https://www.liveagent.com/social-media-customer-service/
warningMissing meta description—https://www.liveagent.com/live-chat-software/
warningMissing canonical URL—https://www.liveagent.com/live-chat-software/
noticeImages are missing alt text80https://www.liveagent.com/live-chat-software/
warningMissing meta description—https://www.liveagent.com/liveagent-knowledge-base-software/
warningMissing canonical URL—https://www.liveagent.com/liveagent-knowledge-base-software/
noticeImages are missing alt text80https://www.liveagent.com/liveagent-knowledge-base-software/
warningMissing meta description—https://www.liveagent.com/call-center-software/
warningMissing canonical URL—https://www.liveagent.com/call-center-software/
noticeImages are missing alt text80https://www.liveagent.com/call-center-software/
warningMissing meta description—https://www.liveagent.com/success-stories/m4markets/
warningMissing canonical URL—https://www.liveagent.com/success-stories/m4markets/
noticeImages are missing alt text80https://www.liveagent.com/success-stories/m4markets/
warningTitle length should be reviewed73https://www.liveagent.com/success-stories/cs-apparel-group-customer-success-story/
warningMissing meta description—https://www.liveagent.com/success-stories/cs-apparel-group-customer-success-story/
warningMissing canonical URL—https://www.liveagent.com/success-stories/cs-apparel-group-customer-success-story/
noticeImages are missing alt text80https://www.liveagent.com/success-stories/cs-apparel-group-customer-success-story/
warningMissing meta description—https://www.liveagent.com/success-stories/
warningMissing canonical URL—https://www.liveagent.com/success-stories/
noticeImages are missing alt text80https://www.liveagent.com/success-stories/

Crawled pages

StatusTitleH1sWordsResponseURL
200LiveAgent - Help Desk Software & Live Chat1215621 mshttps://www.liveagent.com/
200AI-Fueled Customer Support \LiveAgent1205120 ms
200Free Trial \LiveAgent1167249 ms
200AI Chatbot features \LiveAgent1227328 ms
200AI Features for Customer Support \LiveAgent1187814 ms
200The 10 Best Customer Service Software Ranked by Our Experts1852634 mshttps://www.liveagent.com/customer-service-software/
200Help desk software with AI agents \LiveAgent1254711 ms
200Ticketing software with AI agents \LiveAgent1301427 ms
200Social Media Customer Service Solutions \LiveAgent1236020 ms
200Live chat software with AI agents \LiveAgent1350232 ms
200Knowledge base software \LiveAgent1284839 ms
200Call center software \LiveAgent1217032 ms
200How M4Markets Delivers AI-Powered Support with LiveAgent1154821 mshttps://www.liveagent.com/success-stories/m4markets/
200How CS Apparel Group launches new support lines in minutes with LiveAgent1134525 mshttps://www.liveagent.com/success-stories/cs-apparel-group-customer-success-story/
200Success stories \LiveAgent1121012 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct13.5%
search63.6%
search organic56.9%
search paid6.7%
social0.7%
social organic0.1%
social paid0.7%
referrals16.1%
paid referrals1.7%
mail0.2%
gen ai0.3%
affiliate3.8%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention any competitors by name. Evidence gaps include lack of detailed security and compliance information, no uptime or status page details, and no explicit release activity. Pricing for AI credits is explained but not fully transparent for all tasks. Customer testimonials are anonymous, and no independent review ratings were collected.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from liveagent.com, including feature pages, pricing information, and a glossary article. The evidence catalog includes 180 entries, with sources ranging from official product pages to a pricing table. External proof search was conducted but no additional verification was performed. Limitations include reliance on vendor-published information and lack of independent review data.

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