Heatmaps & Replay · Reviewed 27 Oct 2026

Heatmap

Ecommerce analytics platform connecting visitor behavior to revenue.

from $199 · heatmap.com ↗

Paid against free › Heatmaps & Replay › Heatmap

Heatmap at a glance

Overview

01

Summary

The useful answer before the supporting detail.

Heatmap is a website analytics platform that connects visitor behavior with revenue, helping ecommerce teams understand how shoppers interact with their site and what drives purchases S1. It is used by ecommerce teams and CRO specialists to identify revenue opportunities and optimize conversion paths S1. The platform provides real-time revenue attribution, heatmaps, recordings, funnels, and AI-powered recommendations, enabling data-driven decisions that improve revenue per session S24.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Heatmap is a website analytics platform focused on ecommerce revenue attribution S1.
  • Core purpose: It connects visitor behavior to revenue, showing which elements earn and which interrupt the profitable flow S1 S24.
  • Intended users: Ecommerce teams and CRO specialists seeking to optimize conversion S1.
  • Product scope: A web app with heatmaps, recordings, funnels, surveys, and AI insights; also offers a Chrome extension and Shopify app S1 S24 S81.
  • Positioning: Real-time ecommerce analytics and behavioral intelligence for AI, built on billions of interactions S24.
  • Claimed distinction: Revenue per element tracking, not just clicks, with no sampling S24.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
Ecommerce teamsIdentify which page elements drive revenue and which cause drop-off S1.
CRO specialistsUse heatmap data to prepare and validate A/B tests S1 S24.
Shopify merchantsAccess Heatmap inside Shopify admin to view trends and funnels S106.
Marketing teamsAnalyze revenue per session by traffic source and campaign S24.
Product teamsInvestigate how visitors interact with product details and purchase options S1.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Revenue attributionTies every page element to revenue earned, not just clicks S24 S95.
HeatmapsVisualize how shoppers interact with pages, connecting interactions to purchases S1.
Session recordingsWatch real customer sessions to understand behavior and friction S1 S166.
FunnelsBuild funnels to see where shoppers drop off and lose momentum S24.
SurveysTrigger contextual feedback requests based on behavior, correlating with heatmap data S95.
AI recommendationsWilson provides page-level and qualitative AI recommendations for CRO S81.
A/B testing integrationCreate test variations from heatmap insights and track revenue per variant S95 S24.
Real-time processingUpdates behavioral insights within minutes of interactions S95.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
Shopify appIntegrationView Heatmap analytics directly in Shopify admin S106.
Chrome extensionExtensionOpens a side panel on any store page to show heatmaps, funnels, recordings, and surveys S24.
MCP/APIAPIConnect Heatmap to AI tools like AI modelor ChatGPT for plain-English queries S109.
A/B testing toolsIntegrationCreate test variations from heatmap insights and track revenue per variant S95 S81.
Survey integrationIntegrationTrigger contextual surveys based on behavior and correlate feedback with heatmap data S95.
Data warehouse exportsData portabilityExport data to data warehouses and custom pipelines S81.
CDP integrationsIntegrationIntegrate with customer data platforms for behavioral segments S95.
Ad platform integrationsIntegrationConnect ad platforms for revenue attribution S81.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Launch$199/mo, monthly or annual prepay (save up to 32%) S81100% traffic coverage, unlimited heatmap pages S81Revenue tracking capped at $10M S81
Growth$349/mo, monthly or annual prepay S81100% traffic coverage, unlimited heatmap pages, custom onboarding S81Revenue tracking capped at $25M S81
Scale$699/mo, monthly or annual prepay S81100% traffic coverage, unlimited heatmap pages, MCP and API access S81Revenue tracking capped at $50M S81
Trial14 days on Launch and Growth S81Explore platform, connect website, begin investigating S1Not established
Add-onsBoost any plan with add-ons S81Data & Integrations Pack, CRO support S81 S1Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
heatmap.news111heatmap
chromewebstore.google.com111website heatmap google analytics
medium.com112website heatmap google analytics
tradingview.com113heatmap
youtube.com113website heatmap google analytics
en.wikipedia.org114heatmap
tagmanager.google.com114website heatmap google analytics
grafana.com115heatmap
quora.com115website heatmap google analytics
jmp.com116heatmap

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

Page typeEvidenceSource
customersheatmaphttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersBook a DemoStart for Freehttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersBlog/User Researchhttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersStop Guessing Why Customers Don’t Converthttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersBehavior shows you where shoppers hesitate. A pop-up survey on that page asks them why, and hands you their answer.https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersPop-Up Surveys are short, in-the-moment questions shown directly on your website to capture feedback while shoppers are actively browsing.https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersInstead of waiting until after the session ends, you can:https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersAsk questions in real timehttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersCapture immediate reactionshttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersUnderstand hesitation as it happenshttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersThey’re designed to be:https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersFast - one focused questionhttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersContextual - triggered by behavior or pagehttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersLow friction - easy to answerhttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersHigh impact - insights at scalehttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersSee What Your Shoppers Are Thinking - Before They Leavehttps://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersMost analytics tools show behavior.https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersPop-Up Surveys reveal motivation.https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersThey help you answer questions like:https://heatmap.com/blog/stop-guessing-why-customers-dont-convert
customersWhat almost stopped this purchase?https://heatmap.com/blog/stop-guessing-why-customers-dont-convert

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

Website intelligence — Scout synthesis

Heatmap differentiates by focusing on revenue attribution ('Clicks don’t pay the bills') rather than click metrics W12. It claims to analyze billions of real customer interactions and provides revenue-per-pixel data W8W36. The product includes a bundled Revenue Success Team, which is framed as an advantage over tools that 'hand you a dashboard and walk away' W154W156. It also offers AI capabilities and behavioral intelligence, suggesting competition with other CRO and analytics platforms W15W211. The agency partner program (31 agencies) indicates a channel strategy W173.

13

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 1.4%
MonthSource
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
otherReal-time ecommerce analytics + on-site behavior insights that tie every interaction to revenue. Optimize for buyer behavior with heatmaps, funnels, and AI.https://heatmap.com/
integrationsTrends, funnels and your AI expert, in the admin you already open every day. Two minutes to install, free for 14 days.https://heatmap.com/shopify-app

These are first-party product claims, not independent measurements of AI-search visibility.

Website intelligence — Scout synthesis

Heatmap heavily markets AI capabilities. The homepage title mentions 'Behavioral Intelligence for AI' W1. Features include 'AI Insights' on the homepage and 'heatmapAI' in case studies W15W220. The Shopify app includes an AI expert called 'Wilson' that answers questions about the store in plain language W70W71. Blog posts discuss 'Heatmap AI Workflows and Behavioral Intelligence' and how ecommerce brands use AI to turn data into revenue W211W208. AI is a core part of the offering, not a secondary add-on.

14

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Striking-distance keywordVolume 170 · https://www.heatmap.com/
Competitor gap1 first-page appearances across heatmap

Website intelligence — Collected evidence

Website evidence gaps

  • features: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Website intelligence — Scout synthesis

Heatmap positions for immediate trials with 'Start for Free' CTAs across pages W1W25W49. The free trial is 14 days W30. The Revenue Success Team offers a 'burn video' service—a recorded walkthrough of a landing page—which is a unique conversion lever W166. The agency directory with 31 partners and 'Get Matched' service can expand reach W173W174. The blog regularly publishes CRO content, which can attract organic traffic and build authority W193W194. Case studies with quantified results (e.g., +48% revenue per session) serve as powerful proof points for marketing W230.

Trust and proof

15

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
ToolRadar / G2Heatmap Reviews, Pricing & Alternatives (2026) - 4.8/5Grounded web searchThe #1 website heatmap and behavior analytics tool built for eCommerce to ... ## Ratings Across the Web 4.8(43 reviews) Heatmap holds an aggregate rating of 4.8 out of 5 from 43 reviews across G2, last checked October 18, 2026. G2 43 reviews 4.8/5
featuredcustomers.com9 HeatMap Customer Reviews & References / FeaturedCustomersGrounded web searchReference Rating 4.8 / 5.0 Customer References 20 total ##### About Crazy Egg lets you visualize your website's visitors through a heatmap. A heatmap is an easy way to understand what users want, care about and do on your site by …
heatmap.com11 Best Heatmap Tools for Ecommerce Websites (2025 Comparison)Grounded web searchessential for setting up a perfect heatmap. When you can see that your "Free Shipping" banner generated $8,400 in monthly sales while your hero image only drove $1,200, you ... that actually affect your bottom line instead of optimizing elements that get

Customer proof

Proof typeNamed customer or sourceEvidence
RatingThierry Teyssiertestimonial — Read 9 HeatMap reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose HeatMap as their Website Analytics Software ... (18 HeatMap Customer Reviews & References / FeaturedCustomers)
Case studyRipley Radercustomer case study — We used heatmaps and session recordings from Heatmap.com to investigate how customers were interacting with the site. (Understanding Customer Behavior: The Heatmap Test That Generated $300K in Projected Revenue for Ripley Rader)
Case studyAshvin Melwanicustomer case study — heatmapAI’s recommendation gave a significant improvement to ROAS, Conversion Rate, and ... (How Obvi Increased Revenue Per Session by 7.8% with heatmapAI)
Case studyCowhides Directcustomer case study — needed to optimize its mobile nav. (How ConversionWise helped Cowhides Direct increase Revenue Per Session 35% with heatmap)

Independent mentions

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

16

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipMarketing Max, Foundersource
Contact and supportNot published on the collected pages.—
Legal and privacyWe use cookies to understand how people use our site and to make it better. You can accept or decline. Privacy Policysource
Security and compliance/ Scale / $213 / 500+ / Everything in Business + funnels, trends, error tracking, API automation, webhooks, SAML SSO, priority support /source
Uptime and status pageNot published on the collected pages.—
Domain registered2002-08-13—
Domain expires2033-08-13—

Not found on the collected pages: contact and support, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

17

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
Key Features of Modern CMSGuideExplore the essential features that modern CMS platforms offer. (source)Not dated

Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.

Technical

18

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Cloud-based web app with a Chrome extension S24 S81.S24
Platforms and appsWeb app and Chrome extension; Shopify app available S81 S106.S81
API and extensibility (API, SDK, webhooks, MCP, plugins)MCP and API access on Scale plan; integrations with A/B testing and CDPs S81 S95.S81
Data ownership and exportData warehouse exports and CSV exports available S81.S81
Performance and reliability claimsReal-time processing with no sampling S24 S95.S24
Release activityNot published on the collected pages.—
19

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2002-08-13 — Gandi SAS
Domain expires2033-08-13
First archived2002-09-22 — web archive
TLS certificateGoogle Trust Services, valid, expires 2026-11-24
Security headersnone served
Headers not servedHSTS, CSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headercloudflare
Mail handled byaspmx.l.google.com, alt2.aspmx.l.google.com
Nameserversns-1070.awsdns-05.org, ns-1913.awsdns-47.co.uk

Not measurable: rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.

20

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 96/100
  • Critical issues: 0
  • Warnings: 9
  • Notices: 7

Issues

SeverityIssueValueAffected URL
warningTitle length should be reviewed68https://heatmap.com/webinar-klaviyo-traffic
noticeMeta description length should be reviewed230https://heatmap.com/webinar-klaviyo-traffic
warningTitle length should be reviewed83https://heatmap.com/webinar-ai-shopping
noticeMeta description length should be reviewed29https://heatmap.com/case-studies
warningTitle length should be reviewed3https://heatmap.com/mcp
warningMissing meta description—https://heatmap.com/mcp
noticeMeta description length should be reviewed186https://heatmap.com/shopify-app
noticeMeta description length should be reviewed203https://heatmap.com/agencies
warningTitle length should be reviewed71https://heatmap.com/case-studies/latico-leathers-increased-revenue-per-session-heatmap
warningMissing meta description—https://heatmap.com/case-studies/latico-leathers-increased-revenue-per-session-heatmap
noticeMeta description length should be reviewed7https://heatmap.com/terms-of-service
noticeMeta description length should be reviewed7https://heatmap.com/privacy-policy
warningMissing meta description—https://heatmap.com/blog/stop-optimizing-pages-start-optimizing-journeys
noticeMeta description length should be reviewed529https://heatmap.com/blog/revenue-success-team
warningDuplicate meta description in audit sample2https://heatmap.com/terms-of-service
warningDuplicate meta description in audit sample2https://heatmap.com/privacy-policy

Crawled pages

StatusTitleH1sWordsResponseURL
200Real-Time Ecommerce Analytics & Behavioral Intelligence for AI12438358 mshttps://heatmap.com/
200Convert Your Klaviyo Traffic: Free Masterclass, October 29 \Heatmap1772193 ms
200What Changes (and What Doesn’t) When AI Does the Shopping: Webinar Replay \Heatmap1448214 ms
200heatmap Blog \CRO content to help you make more money1762189 ms
200heatmap \Case Studies1397197 ms
200MCP11312180 mshttps://heatmap.com/mcp
200Heatmap for Shopify \Heatmap11901189 ms
200heatmap · Agencies11518195 mshttps://heatmap.com/agencies
200heatmap.com Pricing \Pick the Perfect Plan For You1650185 ms
200heatmap · Frequently asked questions1644204 mshttps://heatmap.com/faq
200How Latico Leathers Increased Revenue Per Session by 13% with heatmapAI1700220 mshttps://heatmap.com/case-studies/latico-leathers-increased-revenue-per-session-heatmap
200heatmap · Terms and Conditions17845213 mshttps://heatmap.com/terms-of-service
200heatmap · Privacy Policy12943182 mshttps://heatmap.com/privacy-policy
200Stop Optimizing Pages. Start Optimizing Journeys.11377204 mshttps://heatmap.com/blog/stop-optimizing-pages-start-optimizing-journeys
200Every Heatmap account now comes with a Revenue Success Team11440200 mshttps://heatmap.com/blog/revenue-success-team

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

21

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct41.8%
search34.3%
search organic32.8%
search paid1.5%
social6.2%
social organic5.6%
social paid0.6%
referrals9.8%
paid referrals2.4%
mail2.9%
gen ai1.4%
affiliate1.3%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

22

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors by name, except in research articles comparing to Hotjar and FullStory S95. Evidence gaps include lack of detailed security certifications, uptime guarantees, and company ownership information. Pricing details for add-ons are not fully specified S81. Customer reviews from external profiles were discovered but not scraped, so their content is unverified S165.

23

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from heatmap.com, including the homepage, pricing, integrations, case studies, and research articles. Static and browser rendering rendering were used; external proof search was performed but only verified existence of external profiles. Limitations: some pages were not fully captured, and external review content was not collected.

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