Interviews · Reviewed 21 Oct 2026

Lyssna

User research platform for usability testing, surveys, interviews, and recruitment.

from $166 · free tier · lyssna.com ↗

Paid against free › Interviews › Lyssna

Lyssna at a glance

Overview

01

Summary

The useful answer before the supporting detail.

Lyssna is a user research platform that combines usability testing, surveys, interviews, and participant recruitment in one tool S11 S57. It is used by designers, marketers, researchers, and product leaders to validate ideas and make product decisions S16 S11. The platform helps teams move beyond assumptions by providing tools to run studies and analyze results, with AI-powered summaries and sharing capabilities S16.

02

Product identity and positioning

Name, category, positioning, audience, and first-party claims.

  • Identity: Lyssna is a user research and usability testing platform S57.
  • Core purpose: Helps teams listen to and understand their audience to improve experiences S1.
  • Intended users: Designers, marketers, researchers, and product leaders S16.
  • Product scope: A single platform for usability testing, surveys, interviews, and recruitment S57.
  • Positioning: The easiest way to conduct research studies, recruit participants, and analyze data in one place S11.
  • Claimed distinction: Trusted by over 320,000 professionals to validate decisions S11.
03

Use cases and audiences

Who the product serves and the jobs it is designed to handle.

AudiencePractical use case
DesignersValidate early design ideas through unmoderated testing S119.
MarketersTest pricing models and understand price sensitivity S92.
Product leadersMake decisions based on user insights S16.
FoundersRun pricing surveys before setting initial prices S92.

Features

09

Features and capabilities

Core functions and evidence-backed product capabilities.

CapabilityWhat it does
Usability testingRun unmoderated tests on prototypes to see how users navigate and identify improvements before shipping S80.
SurveysCreate surveys with multiple question types, including multiple choice, rating scales, NPS, and open text S14.
AI follow-up questionsAutomatically generate follow-up questions based on participants' open-text responses to dig deeper S14.
AI summariesSynthesize open-ended responses into structured, editable summaries S16.
Analysis toolsTag, filter, and comment on results to identify trends and collaborate with team members S16.
Data exportExport results as CSV for advanced analysis in tools like Excel or Sheets S16.
Share insightsShare test results via share links for read-only access without requiring login S16.
10

Integrations and ecosystem

Connected products, exports, APIs, and workflow compatibility.

Integration or interfaceTypeWhat it enables
FigmaIntegrationTest Figma prototypes to see how users navigate them S80.
AI model, ChatGPT, AI modelAI interfaceConnect Lyssna to AI assistants for analysis S11.
MCP serverAPIAvailable on Growth plan for extended functionality S80.
CSV exportData portabilityExport data for analysis in Excel or Sheets S16.

Pricing

11

Pricing and plans

Published plans, free access, trials, credits, and pricing limitations.

Plan or offerVerified price and billingIncludedLimits
Free$0 S803 seats; unlimited quick studies; 15 self-recruited responses S80Panel responses priced separately S80
Growth$166 per month, billed annually S805 seats; 5 in-depth studies per month; unlimited self-recruited responses; AI summaries, interview co-hosts, MCP S80Not established
EnterpriseTalk to sales S80Unlimited seats; custom in-depth studies; observer rooms, SSO, SOC2 report S80Not established

Competition

12

Competitive landscape

Domains competing for the same organic search demand.

Sampled competitors

CompetitorFirst-page appearancesSampled queriesAverage positionQueries observed
reddit.com226competitors product, lyssna
blog.uxtweak.com216.5lyssna
prodpad.com111competitors product
openbrand.com112competitors product
emergn.com114competitors product
youtube.com114lyssna
price2spy.com115competitors product
globalspex.com116competitors product
scalemath.com117competitors product
launchnotes.com118competitors product

Website intelligence — Collected evidence

Customers, testimonials, and first-party review claims

No supporting public-page evidence was collected for this category.

Independent review sources discovered

No links to supported independent review platforms were discovered on the collected pages.

14

AI visibility

Measured ChatGPT and Google AI mentions with cited sources.

AI-assistant referral traffic

  • Estimated current generative-AI referral share: 2.4%
MonthSource
—All AI assistants
—All AI assistants

Website intelligence — Collected evidence

Site-stated AI capabilities

Page typeEvidenceSource
featuresFrom AI-powered summaries to flexible filters and shareable results, Lyssna gives you the tools to find clarity, align your team, and move forward with confidence.https://www.lyssna.com/features/analysis/
featuresGenerate AI summaries for open-text responseshttps://www.lyssna.com/features/analysis/
featuresFrom AI-powered summaries to flexible filters and shareable results, Lyssna gives you the tools to find clarity, align your team, and move forward with confidence.https://www.lyssna.com/features/analysis/
featuresGenerate AI summaries for open-text responseshttps://www.lyssna.com/features/analysis/

These are first-party product claims, not independent measurements of AI-search visibility.

15

Marketing opportunities

Actions calculated directly from the collected evidence.

OpportunityRecommended actionEvidence
Competitor gap2 first-page appearances across competitors product, lyssna

Website intelligence — Collected evidence

Website evidence gaps

  • integrations: no usable public page was collected; verify whether the site publishes this evidence.
  • customers: no usable public page was collected; verify whether the site publishes this evidence.
  • reviews: no usable public page was collected; verify whether the site publishes this evidence.
  • changes: no usable public page was collected; verify whether the site publishes this evidence.
  • identity: no usable public page was collected; verify whether the site publishes this evidence.
  • technical: no usable public page was collected; verify whether the site publishes this evidence.

Trust and proof

16

Customers, proof, and reviews

Published proof, customer signals, and review evidence.

Independent reviews

PlatformPageHow it was foundNote
CapterraLyssna Software Pricing, Alternatives & More 2026 / CapterraGrounded web searchLyssna offers a Free plan with a free trial, including one study monthly, 15 self-recruited responses, and three seats. Growth costs $199 monthly flat rate, or 165 monthly annually; Enterprise has custom pricing. Reviewers value flexibility but cite high respondent costs, unclear credits, and limited free access.
G2Compare Lyssna and UserTesting Social Share OptionsGrounded web searchLyssna(125)4.5 out of 5Lyssna By Lyssna Visit company website UserTesting(752)4.5 out of 5UserTesting ... UsabilityHub is a very easy to use platform with a ton of different usability ... on the type of feedback you want, you can use your own lists at
shouldiuse.ioLyssna Review 2026: Pricing, Pros & Cons / Should I Use ItGrounded web searchOnly one Trustpilot review exists; rely on G2 (185) and Capterra (87) instead. ... - + Intuitive, simple interface praised across G2 and Capterra reviews - + Free version and free trial available - + ... - + Built-in panel of 690,000+ vetted participants -
blog.uxtweak.comLyssna (UsabilityHub) Reviews: Features, Pros & Cons, Pricing in 2025 / UXtweakGrounded web searchLet’s review the feedback from users who have used each tool. The table below summarizes ratings from ... / Review Site / Lyssna / UXtweak / / --- / --- / --- / / G2.com / 4.5/5 / 4.8/5 / / TrustRadius / 7.1/10 / 10/10 / / Capterra / 4.7/5 / 4.8/5 /
capterra.co.nzLyssna Pricing, Reviews & Features - Capterra New Zealand 2026Grounded web searchLyssna has been a time and budget saver in my organization. It allows me and my team to do moderated and ... flexibility it gives me to create any type of usability test I want. One restriction ... in one. Saves soooo much of me and my team's time and

Customer proof

Proof typeNamed customer or sourceEvidence
Case studyAlice Ralphcustomer case study — “We were looking for a fast, reliable way to validate early design ideas through unmoderated testing,” shares Alice. (Goosechase case study: How Lyssna accelerates product discovery and testing)
Case studyFeaturedCustomerstestimonial — Read 37 Lyssna reviews and testimonials from customers, explore 29 case studies and customer success stories, and watch 5 customer videos to see why companies chose Lyssna as their A/B Testing Software (71 Lyssna Customer Reviews & References / FeaturedCustomers)

Independent mentions

  • Customers / Lyssna — ### How Nuna cut onboarding time by 80% using Lyssna We speak with Ali Maggioncalda, Lead Product Manager at Nuna, about overcoming strict healthcare research constraints to gather same-day user insights and reduce onboarding time by 80%.
  • User Research & Usability Testing Platform / Lyssna — “After conducting a card sort, I realized I had designed the navigation completely wrong. The feedback from Lyssna helped us correct it, leading to a more intuitive user experience. It was an easy win for us.” RSPCA improves navigation and accessibility

External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.

17

Company, security, and trust

Ownership, policies, security signals, and public trust evidence.

SignalFindingSource
Company and ownershipMateja, Nick, and Tristan founded UsabilityHub – now Lyssna – with the goal of ​​championing human-centered design. This still drives what we do today.source
Contact and supportNot published on the collected pages.—
Legal and privacyIs Lyssna GDPR compliant?source
Security and complianceSingle sign on (SSO)source
Uptime and status pageNot published on the collected pages.—
Domain registered2003-03-07—
Domain expires2034-03-07—

Not found on the collected pages: contact and support, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.

18

Documentation and product updates

Help resources, product guidance, and visible changes over time.

Resource or updateTypeWhat is availableDate or freshness
How to Test Pricing Models for Your Product: Template / LyssnaGuideTest pricing models with a survey that measures price sensitivity and perceived value. Free pricing survey template to run with your audience before you launch. (source)Not dated
How to build a product roadmap / LyssnaRoadmapDiscover how to create a product roadmap that aligns teams, prioritizes features, and connects vision to results. Includes steps, templates, and real examples. (source)Not dated
User Research Plan / LyssnaRoadmapPublic product roadmap. (source)Not dated
Best Product Feedback Tools / LyssnaRoadmapPublic product roadmap. (source)Not dated

Not found in the collected public sources: changelog or release notes, status page, separate help center or knowledge base.

Technical

19

Technical and delivery signals

Delivery model, platforms, API, data ownership, reliability claims and release activity.

SignalFindingSource
Delivery model (cloud, self-hosted, desktop, browser extension)Web-based platform S57.S57
Platforms and appsWeb platform S57.S57
API and extensibility (API, SDK, webhooks, MCP, plugins)MCP server available on Growth plan S80.S80
Data ownership and exportCSV exports available for data portability S16.S16
Performance and reliability claimsNot published on the collected pages.—
Release activityNot published on the collected pages.—
20

Measured infrastructure

Domain, certificate, and hosting signals, measured directly.

SignalFinding
Domain registered2003-03-07 — 1API GmbH
Domain expires2034-03-07
First archived2000-05-26 — web archive
TLS certificateLet's Encrypt, valid, expires 2026-12-07
Security headersHSTS
Headers not servedCSP, X-Content-Type-Options, X-Frame-Options, Referrer-Policy
Server headerVercel
Mail handled byaspmx.l.google.com, alt1.aspmx.l.google.com
Nameserversns3.dnsimple-edge.io, ns4.dnsimple-edge.org
21

Technical site audit

A bounded multi-page crawl with page-level issues and URLs.

Scout — Bounded technical crawl

  • Pages crawled: 15 of 15 maximum
  • Technical health: 95/100
  • Critical issues: 0
  • Warnings: 5
  • Notices: 25

Issues

SeverityIssueValueAffected URL
noticeMeta description length should be reviewed201https://www.lyssna.com/
noticeImages are missing alt text31https://www.lyssna.com/
noticeMeta description length should be reviewed201https://www.lyssna.com/
noticeImages are missing alt text31https://www.lyssna.com/
noticeImages are missing alt text4https://www.lyssna.com/customers/
warningPage should have one primary H12https://www.lyssna.com/pricing/
noticeImages are missing alt text4https://www.lyssna.com/pricing/
noticeMeta description length should be reviewed190https://www.lyssna.com/features/card-sorting-software/
noticeImages are missing alt text4https://www.lyssna.com/features/card-sorting-software/
noticeMeta description length should be reviewed190https://www.lyssna.com/features/first-click-testing-software/
noticeImages are missing alt text4https://www.lyssna.com/features/first-click-testing-software/
noticeMeta description length should be reviewed206https://www.lyssna.com/features/five-second-testing-software/
noticeImages are missing alt text4https://www.lyssna.com/features/five-second-testing-software/
noticeImages are missing alt text4https://www.lyssna.com/features/live-website-testing-software/
noticeImages are missing alt text4https://www.lyssna.com/features/mobile-testing/
noticeImages are missing alt text4https://www.lyssna.com/features/preference-testing-software/
noticeMeta description length should be reviewed229https://www.lyssna.com/features/prototype-testing-software/
noticeImages are missing alt text4https://www.lyssna.com/features/prototype-testing-software/
noticeMeta description length should be reviewed36https://www.lyssna.com/features/think-aloud-software/
noticeImages are missing alt text4https://www.lyssna.com/features/think-aloud-software/
noticeMeta description length should be reviewed254https://www.lyssna.com/features/survey-software/
noticeImages are missing alt text4https://www.lyssna.com/features/survey-software/
noticeMeta description length should be reviewed184https://www.lyssna.com/features/tree-testing-software/
noticeImages are missing alt text4https://www.lyssna.com/features/tree-testing-software/
noticeMeta description length should be reviewed179https://www.lyssna.com/features/user-interviews-software/
noticeImages are missing alt text4https://www.lyssna.com/features/user-interviews-software/
warningDuplicate title in audit sample2https://www.lyssna.com/
warningDuplicate title in audit sample2https://www.lyssna.com/
warningDuplicate meta description in audit sample2https://www.lyssna.com/
warningDuplicate meta description in audit sample2https://www.lyssna.com/

Crawled pages

StatusTitleH1sWordsResponseURL
200User Research & Usability Testing Platform \Lyssna11860385 ms
200User Research & Usability Testing Platform \Lyssna11860150 ms
200Customers \Lyssna1704204 ms
200Lyssna Pricing & Plans \Lyssna2246845 ms
200Card sorting software \Lyssna188624 ms
200First click testing software \Lyssna12040151 ms
200Five second testing software \Lyssna1887146 ms
200Live website testing software \Lyssna12116323 ms
200Mobile testing – test on iOS and Android with Lyssna \Lyssna12072410 ms
200Preference testing software \Lyssna1671557 ms
200Prototype testing software \Lyssna12131571 ms
200Think aloud software \Lyssna11958594 ms
200Survey software \Lyssna1203142 ms
200Tree testing software \Lyssna12064281 ms
200User interviews software \Lyssna1206257 ms

This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.

22

Search Console and Analytics

First-party search and behavioral data connection state.

Modeled acquisition channels

ChannelEstimated share
direct45.8%
search32.7%
search organic23.4%
search paid9.3%
social3.2%
social organic2.6%
social paid0.6%
referrals6.0%
paid referrals3.5%
mail6.4%
gen ai2.4%
affiliate0.0%
other0.0%

First-party connections

IntegrationStatusData available after connection
Google Search ConsoleNot connectedClicks, impressions, CTR, average position, queries, pages, countries, and devices
Google AnalyticsNot connectedOrganic sessions, engagement, landing pages, conversions, geography, and devices

No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.

Limits and method

23

Limitations and open questions

Known constraints and missing evidence from the collected pages.

The collected pages do not mention specific competitors or alternative products. Evidence gaps include lack of detailed pricing for Enterprise, no explicit uptime or performance claims, and no information on data retention policies. Open questions remain about the full scope of the MCP server and the specifics of the SOC2 report.

24

Sources, method, and limitations

Evidence inventory, collection method, provider use, and constraints.

This report is based on 15 collected pages from lyssna.com, including the homepage, platform, features, pricing, about, blog, and customer case study pages. Static and browser rendering rendering were used to capture content. External proof search discovered a FeaturedCustomers profile, but its content was not collected. Limitations include potential missing details from pages not fully rendered and the absence of third-party review data.

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