Overview
Summary
The useful answer before the supporting detail.
Tidio Lyro AI Agent is an AI-powered customer service agent that automates support conversations and product recommendations for businesses S1 S22. It is used by customer service and sales teams to handle repetitive inquiries, resolve issues around the clock, and recommend products, freeing agents for complex tasks S22 S25. The main practical value is increased efficiency and sales, with Tidio reporting an average 75% resolution rate and customers citing higher conversion rates S25 S1.
Product identity and positioning
Name, category, positioning, audience, and first-party claims.
- Identity: Tidio Lyro AI Agent, an AI customer service agent within the Tidio customer service platform S1.
- Core purpose: Automates customer conversations and product recommendations to reduce support workload and increase sales S22.
- Intended users: Customer service and sales teams in businesses using Tidio S25 S27.
- Product scope: A component of Tidio's broader platform, which also includes live chat, Flows, email marketing, and ticketing S1.
- Positioning: Positioned as a top-performing AI agent that resolves inquiries automatically and integrates with existing help desks S25 S22.
- Claimed distinction: Claims to be #1 in G2's AI Agent Evaluations and to guarantee at least 50% resolution when set up by Tidio experts S22 S25.
Use cases and audiences
Who the product serves and the jobs it is designed to handle.
| Audience | Practical use case |
|---|---|
| Customer service teams | Automate responses to common inquiries and route tickets to the right department, reducing workload S22. |
| E-commerce businesses | Recommend products to shoppers and enable direct add-to-cart on Shopify, increasing sales S22. |
| Marketing and sales teams | Capture leads and engage customers with automated conversations, improving conversion rates S27. |
| Support managers | Monitor team performance and customer satisfaction through analytics and insights S25. |
Traffic and search
SEO analysis
Collected Oct 24, 2026tidio.com: an estimated 563,511 total monthly visits and about 69,807 monthly organic visits across 10,860 ranking keywords. Scout crawled 15 pages and measured a technical health score of 96/100.
Search summary
The useful answer before the supporting detail.
See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute. tidio.com: an estimated 563,511 total monthly visits and about 69,807 monthly organic visits across 10,860 ranking keywords. Scout crawled 15 pages and measured a technical health score of 96/100.
- Total traffic (modeled): 563,511 monthly visits across all channels.
- Organic search traffic (estimated): 69,807 monthly visits from search.
- Strongest sampled ranking: appealing advertisements at position 1.
- Leading page in the collected evidence: https://www.tidio.com/blog/advertising-appeals/.
- Closest measured organic competitor: scribd.com, appearing 2 times in the sampled first-page SERPs.
- Technical crawl: 15 pages, health score 96/100.
Website intelligence — Collected evidence
Company identity and positioning
| Page type | Evidence | Source |
|---|---|---|
| customers | See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute. | https://www.tidio.com/ |
| features | Unread: Try Lyro for free | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Get a custom AI solution built by experts | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Start for free | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Lyro asks the right follow-up questions, shows recommendations as visual product cards, and lets Shopify customers add items to cart without leaving the conversation. Real inventory. Real-time. 24/7. | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Trusted by 300,000+ businesses: | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Assists your customers around the clock | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Provide expert product recommendations 24/7. Lyro answers product questions and identifies upsell opportunities when your team is offline. | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Free your team from answering repetitive product questions. Lyro handles these inquiries automatically, letting your agents focus on complex customer needs. | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Turn product inquiries into sales by instantly recommending the perfect items. Lyro helps customers find exactly what they're looking for—or discover products they didn't know they needed. | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Built for your business. Loved by your peers | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Great way to communicate with customers | https://www.tidio.com/ai-agent/product-recommendations/ |
Domain performance
Modeled total traffic, six-month trend, engagement, countries, and domain identity.
Total website traffic
Six-month trafficModeled monthly visits
Monthly visits563,511
Global rank#68,974
Top-country rankUS #66,205
Bounce rate37.7%
Pages per visit5.86
Visit duration4m 13s
| Month | Modeled visits |
|---|---|
| 2026-04 | 746,775 |
| 2026-05 | 736,516 |
| 2026-06 | 687,245 |
| 2026-07 | 688,346 |
| 2026-08 | 608,820 |
| 2026-09 | 563,511 |
Top visitor countries
| Country | Name | Traffic share |
|---|---|---|
| US | United States | 22.5% |
| IN | India | 9.9% |
| CA | Canada | 8.8% |
| CN | China | 7.3% |
| BR | Brazil | 6.3% |
22.5%United States
United States22.5%India9.9%Canada8.8%China7.3%Brazil6.3%Other45.1%
Domain identity
| Signal | Value |
|---|---|
| Registered | May 20, 2005 |
| Last changed | Nov 29, 2024 |
| Expires | May 20, 2034 |
| WHOIS server | whois.verisign-grs.com |
| DNSSEC | Not signed |
| Nameservers | AMIR.NS.CLOUDFLARE.COM, ZARA.NS.CLOUDFLARE.COM |
Website capture
Organic keywords
Top keywords and an independent Google result page.
Top organic keywords
| Keyword | Volume | CPC | Estimated value |
|---|---|---|---|
| tidio | 37,380 | $4.88 | $22,670 |
| manychat | 928,850 | $0.73 | $3,270 |
| tidio chatbot | 2,050 | $13.56 | $800 |
| tido | 3,090 | $0.99 | $600 |
| lyro ai | 750 | $0.00 | $570 |
Independent Google result page
Query: appealing advertisements
| Position | Title | URL | Description |
|---|---|---|---|
| 1 | ADVERTISING APPEALS (OVERVIEW) | https://thevisualcommunicationguy.com/business-communication/advertising-appeals-overview/ | Advertising appeals are communication strategies that marketing and advertising professionals use to grab attention and persuade people to buy or act. |
| 2 | 7 Types Of Advertising Appeals & Examples [Marketing + ... | https://www.tidio.com/blog/advertising-appeals/ | Types of Advertising Appeals That Can Be Used in Emails · Appeal to emotion · Personal appeal · Social appeal · Appeal to popularity · Appeal to ... |
| 3 | Advertising Appeals Overview | https://www.linkedin.com/pulse/advertising-appeals-how-capture-attention-drive-action-ee91c | An advertising appeal is the core idea or tactic used to attract attention and influence how consumers feel about a product, service, or brand. |
| 4 | The effectiveness of advertising appeals: A culturally- ... | https://www.sciencedirect.com/science/article/abs/pii/S0969698923002734 | by M Shan · 2023 · Cited by 28 — Advertising appeal refers to the content that should be emphasized in an advertisement (Holbrook and Batra, 1987). Companies use |
| 5 | Advertising Appeals Overview, Types & Examples - Lesson | https://study.com/academy/lesson/advertising-appeals-types-examples.html | The various types of advertising appeals are rational appeal, musical appeal, sexual appeal, humor appeal, emotional appeal, scarcity appeal, and fear appeal. |
| 6 | Types of Advertising Appeals Explained | PDF | https://www.scribd.com/document/513460964/ADVERTISING-APPEAL | Advertisers use different types of appeals like rational, emotional, reminder, and transformational appeals to influence purchasing decisions. |
| 7 | Advertising Appeal: Definition, Types & Examples | https://www.excellentpublicity.com/blog/what-is-advertising-appeal | Advertising appeal is the psychological method employed by advertisers to captivate consumers' attention and bring out a reaction that might ... |
| 8 | Advertising Appeals Overview | The Outdoor Voice Blog | https://www.alluvitmedia.com/blog/advertising-appeals-overview/ | Nine main appeal types exist, including emotional, rational, fear, humor, bandwagon, scarcity, celebrity, sex, and music appeals. Each appeal ... |
| 9 | Types of Advertising Appeals & Great Examples of Top Brands ... | https://www.youtube.com/watch?v=vpwYsGUWIT8 | What exactly makes a customer choose one brand over another? In this video, we'll tell you exactly how to create different advertising ... |
| 10 | 23 Types of Advertising Appeals Most Commonly Used by ... | https://visme.co/blog/types-of-advertising-appeals/ | 23 Types of Advertising Appeals Most Commonly Used by Brands · 1 Personal Appeal · 2 Social Appeal · 3 Humor Appeal · 4 Fear Appeal · 5 Sexual Appeal. |
Important pages
Pages earning the most estimated search traffic in the sample.
Website intelligence — Collected evidence
Prioritized website intelligence pages
| Type | Page | Words | Change | URL |
|---|---|---|---|---|
| customers | AI Customer Service That Turns Chats Into Revenue \ | static | 1,701 | new |
| pricing | Tidio Pricing—Find the Best Plan for Your Business Needs | 4,411 | new | https://www.tidio.com/pricing/ |
| pricing | Tidio Features (All Plans) | 4,289 | new | https://www.tidio.com/features/ |
| features | Lyro AI Agent: Product Recommendations That Sell \ | playwright | 1,418 | new |
| features | AI Customer Service Software Features & Solutions \ | playwright | 897 | new |
| features | Tidio for Marketing and Sales - Sell More With AI | 714 | new | https://www.tidio.com/solutions/marketing-and-sales/ |
| features | Product news | 583 | new | https://www.tidio.com/blog/category/product-news/ |
| integrations | Connect with the tools you already use | 966 | new | https://www.tidio.com/integrations/ |
| integrations | 9 Best Chatbot Apps for Android and iOS [2026 Reviews] | 2,754 | new | https://www.tidio.com/blog/chatbot-app/ |
| integrations | 9 Best Live Chat Apps for Customer Service in 2026 | 4,385 | new | https://www.tidio.com/blog/live-chat-apps/ |
| integrations | Tidio & 15Five Integration \ | static | 730 | new |
| pricing | Tidio & 2Checkout Integration \ | static | 746 | new |
| integrations | Tidio & Absorb Integration \ | static | 731 | new |
| integrations | Tidio & Accelevents Integration \ | static | 724 | new |
| integrations | Tidio & Act-On Integration \ | static | 742 | new |
Features
Pricing and plans
| Page type | Evidence | Source |
|---|---|---|
| pricing | Unread: Try Lyro for free | https://www.tidio.com/pricing/ |
| pricing | Start for free | https://www.tidio.com/pricing/ |
| pricing | Contact sales | https://www.tidio.com/pricing/ |
| pricing | ](/contact-sales/?hs_track=pricing) | https://www.tidio.com/pricing/ |
| pricing | Recommended plan | https://www.tidio.com/pricing/ |
| pricing | Annually (2 months free) | https://www.tidio.com/pricing/ |
| pricing | 7-day free trial | https://www.tidio.com/pricing/ |
| pricing | 7-day free trial | https://www.tidio.com/pricing/ |
| pricing | This plan includes: | https://www.tidio.com/pricing/ |
| pricing | Get premium features, priority support, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale. | https://www.tidio.com/pricing/ |
| pricing | Contact for pricing | https://www.tidio.com/pricing/ |
| pricing | 7-day free trialCalculate savings | https://www.tidio.com/pricing/ |
| pricing | Starts at $49.17/mo. | https://www.tidio.com/pricing/ |
| pricing | Starts at $300/mo.\+ monthly usage | https://www.tidio.com/pricing/ |
| pricing | Contact sales | https://www.tidio.com/pricing/ |
| pricing | Your first 50 conversations are free (lifetime). You can upgrade your monthly limit to 50 - 1 000. | https://www.tidio.com/pricing/ |
| pricing | Your first Action is free. Full access is available with the purchase of a paid Lyro AI Agent quota (50-1 000 conversations). | https://www.tidio.com/pricing/ |
| pricing | Pay-per-resolution billing | https://www.tidio.com/pricing/ |
| pricing | Your first 100 visitors reached via Flows are free. You can upgrade your monthly limit to 2 000 - 100 000. | https://www.tidio.com/pricing/ |
| pricing | How does the free trial work? | https://www.tidio.com/pricing/ |
Integrations and supported platforms
Product and company updates
No supporting public-page evidence was collected for this category.
Rank tracking
Persistent keyword baselines and position movement.
This analysis created the first position baseline at 2026-10-24T11:44:23.806Z. Movement appears after the next fresh analysis using the same location and language.
Features
Features and capabilities
Core functions and evidence-backed product capabilities.
| Capability | What it does |
|---|---|
| AI-powered chat automation | Lyro chats like a human and automates support around the clock, handling basic questions and freeing agents for complex issues S22. |
| Product recommendations | Lyro asks follow-up questions and recommends products as visual cards, enabling customers to add items to cart on Shopify without leaving the chat S22. |
| Real-time catalog sync | Lyro syncs with store inventory via API, updating products, pricing, variants, and stock status in real time S22. |
| Inbox organization and routing | Tidio's AI organizes the inbox by conversation topic, with custom filters and automatic ticket routing to assign conversations to the right teams S25. |
| Multi-channel support | Tidio streamlines interactions from all channels into one tool, providing consistent product assistance across communication channels S25 S22. |
| Analytics and insights | Tidio provides detailed insights into key business metrics S25. |
Integrations and ecosystem
Connected products, exports, APIs, and workflow compatibility.
| Integration or interface | Type | What it enables |
|---|---|---|
| Shopify | Integration | Syncs product catalog and enables add-to-cart in chat S22. |
| WooCommerce | Integration | Syncs product catalog for recommendations S22. |
| Zendesk | Integration | Plugs Lyro into Zendesk for help desk integration S22. |
| Salesforce | Integration | Plugs Lyro into Salesforce for help desk integration S22. |
| Intercom | Integration | Plugs Lyro into Intercom for help desk integration S22. |
| 15Five | Integration | Connects Tidio inbox to 15Five via Zapier, Make, or Tidio API to sync support metrics S30. |
| 2Checkout | Integration | Connects Tidio to 2Checkout via Zapier or Tidio API to flow order and payment events S99. |
| Zapier | Integration | Syncs Tidio chats, leads, and customer details across tools S28. |
Pricing
Pricing and plans
Published plans, free access, trials, credits, and pricing limitations.
| Plan or offer | Verified price and billing | Included | Limits |
|---|---|---|---|
| Lyro AI Agent only | From $32.50 per month (billing period not stated) S99 | 50 Lyro conversations, tiers up to 1,000 S99 | Adds Lyro to Zendesk, Salesforce or another help desk S99 |
| Starter (with Tidio help desk) | $24.17 per month, billed annually S99 | 50 Lyro conversations (one-off) S99 | 100 billable conversations S99 |
| Growth | From $49.17 per month, billed annually S99 | Lyro conversations bought separately S99 | From 250 billable conversations S99 |
| Plus | From $300 plus usage per month (billing period not stated) S99 | Lyro conversations bought separately S99 | Lyro Connect to other help desks S99 |
| Premium | Contact for pricing S99 | From 3,000 Lyro conversations S99 | Pay-per-resolution billing, guaranteed 50% resolution rate S99 |
| Free tier | First 50 Lyro conversations free (one-time) S99 | 50 Lyro conversations S99 | Not established S99 |
| Trial | 7 days, no credit card S99 | Full access S99 | Not established S99 |
Competition
Competitive landscape
Domains competing for the same organic search demand.
Sampled competitors
| Competitor | First-page appearances | Sampled queries | Average position | Queries observed |
|---|---|---|---|---|
| scribd.com | 2 | 2 | 4 | appealing advertisements, appeals in ads |
| researchgate.net | 2 | 2 | 4.5 | appealing advertisements, appeals in ads |
| media.shokesh.com | 1 | 1 | 1 | appealing advertisements |
| tandfonline.com | 1 | 1 | 2 | appealing advertisements |
| monkeyads.in | 1 | 1 | 2 | appeals in ads |
| egyankosh.ac.in | 1 | 1 | 3 | appeals in ads |
| youtube.com | 1 | 1 | 4 | appealing advertisements |
| linkedin.com | 1 | 1 | 4 | appeals in ads |
| slideshare.net | 1 | 1 | 5 | appealing advertisements |
| quora.com | 1 | 1 | 6 | appealing advertisements |
Website intelligence — Collected evidence
Customers, testimonials, and first-party review claims
| Page type | Evidence | Source |
|---|---|---|
| customers | See the results | https://www.tidio.com/ |
| customers | Tidio ranks #1 in G2's AI Agent Evaluations | https://www.tidio.com/ |
| customers | arrow\_right\_alt | https://www.tidio.com/ |
| customers | ](/blog/lyro-ai-cx-agent-g2-evaluations/?hs_track=notification_bar) | https://www.tidio.com/ |
| customers | notifications | https://www.tidio.com/ |
| customers | chevron\_right | https://www.tidio.com/ |
| customers | Tell us what you need and we'll design an agent around it | https://www.tidio.com/ |
| customers | ](/custom-ai-agents/?hs_track=notification_feed) | https://www.tidio.com/ |
| customers | Try Lyro for free | https://www.tidio.com/ |
| customers | ](https://www.tidio.com/panel/login) | https://www.tidio.com/ |
| customers | [](/ "Tidio - AI customer service chatbot software - home page") | https://www.tidio.com/ |
| customers | Reply faster to tickets across all channels | https://www.tidio.com/ |
| customers | ](https://www.tidio.com)[ | https://www.tidio.com/ |
| customers | arrow\_outward | https://www.tidio.com/ |
| customers | Hire AI to handle customer service | https://www.tidio.com/ |
| customers | ](https://www.getayro.ai/?utm_source=tidio-homepage&utm_medium=navbar&utm_campaign=product-switcher&utm_term=ayro)[ | https://www.tidio.com/ |
| customers | Tidio Agents | https://www.tidio.com/ |
| customers | Get a custom AI solution built by experts | https://www.tidio.com/ |
| customers | ](https://www.tidioagents.ai/?utm_source=tidio-homepage&utm_medium=navbar&utm_campaign=product-switcher&utm_term=tidio-labs)[ | https://www.tidio.com/ |
| customers | Run on-brand marketing with an AI coworker | https://www.tidio.com/ |
Independent review sources discovered
AI visibility
Measured ChatGPT and Google AI mentions with cited sources.
AI-assistant referral traffic
- Estimated current generative-AI referral share: 0.7%
| Month | Traffic share | Source |
|---|---|---|
| — | — | All AI assistants |
| — | — | All AI assistants |
| — | — | All AI assistants |
Website intelligence — Collected evidence
Site-stated AI capabilities
| Page type | Evidence | Source |
|---|---|---|
| features | Get a custom AI solution built by experts | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | Get a custom AI solution built by experts | https://www.tidio.com/solutions/customer-service/ |
| features | Our customers average 75% resolution with Lyro AI | https://www.tidio.com/solutions/customer-service/ |
| features | Lyro AI Agent is built for customer service. Our customers average a 75% resolution rate with Lyro. Compare it with alternatives like Gorgias AI Agent, Zendesk AI, and Freshdesk’s Freddy AI. | https://www.tidio.com/solutions/customer-service/ |
| features | Offer personalized service at scale. Tidio's AI answers routine questions with unmatched accuracy, ensuring your customers feel supported 24/7. | https://www.tidio.com/solutions/customer-service/ |
| features | Give your team more time for conversations that need a person. Our customers average a 75% resolution rate with Lyro AI. Lyro AI is designed for customer service and uses your data to answer questions, reducing the risk of inaccurate or misleading replies. | https://www.tidio.com/solutions/customer-service/ |
| features | Let AI take over during peak hours and overnight shifts. Lyro AI responds instantly across channels, ensuring seamless coverage during high-demand periods and outside business hours. And if customers need more help, Lyro opens a ticket for your team. | https://www.tidio.com/solutions/customer-service/ |
| features | Give your agents more time for personalized, meaningful interactions. Have Lyro AI take care of constant busywork, such as checking order statuses or creating tickets. If you’re on the Plus or Premium plans, our team will develop automations specifically for your business needs. | https://www.tidio.com/solutions/customer-service/ |
| features | Get a custom AI solution built by experts | https://www.tidio.com/solutions/marketing-and-sales/ |
| features | Answer shoppers’ questions about your products or services. Our customers average a 75% resolution rate with Lyro AI. Give visitors the information they need to choose a product and move toward checkout. | https://www.tidio.com/solutions/marketing-and-sales/ |
| features | Get a custom AI solution built by experts | https://www.tidio.com/blog/category/product-news/ |
| features | Tidio Expands Lyro AI to Email Ticketing, Delivering Market-Leading Automation for Support Teams | https://www.tidio.com/blog/category/product-news/ |
| features | Tidio’s Lyro AI now powers email ticketing, elevating customer support with omnichannel automation. Support teams can use the all-in-one help desk platform to streamline inquiries across channels, offering quick, reliable responses. | https://www.tidio.com/blog/category/product-news/ |
| features | Meet Lyro: The First Conversational AI for SMBs | https://www.tidio.com/blog/category/product-news/ |
| features | Find out everything you need to know about Lyro—the first conversational AI designed for automating customer support in medium and small businesses. Learn how it works and what value it can bring to your company. | https://www.tidio.com/blog/category/product-news/ |
| features | Discover the new Tidio AI features and what this technology can do for your business. Learn how to use artificial intelligence technology to improve customer communication and speed up processes. | https://www.tidio.com/blog/category/product-news/ |
| features | Tidio ranks #1 in G2's AI Agent Evaluations | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | ](/blog/lyro-ai-cx-agent-g2-evaluations/?hs_track=notification_bar) | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | ](/custom-ai-agents/?hs_track=notification_feed) | https://www.tidio.com/ai-agent/product-recommendations/ |
| features | [](/ "Tidio - AI customer service chatbot software - home page") | https://www.tidio.com/ai-agent/product-recommendations/ |
These are first-party product claims, not independent measurements of AI-search visibility.
Marketing opportunities
Actions calculated directly from the collected evidence.
| Opportunity | Recommended action | Evidence |
|---|---|---|
| Competitor gap | Review the sampled queries where scribd.com appears. | 2 first-page appearances across appealing advertisements, appeals in ads |
Website intelligence — Collected evidence
Website evidence gaps
- reviews: no usable public page was collected; verify whether the site publishes this evidence.
- changes: no usable public page was collected; verify whether the site publishes this evidence.
- identity: no usable public page was collected; verify whether the site publishes this evidence.
- technical: no usable public page was collected; verify whether the site publishes this evidence.
Trust and proof
Customers, proof, and reviews
Published proof, customer signals, and review evidence.
Independent reviews
| Platform | Page | How it was found | Note |
|---|---|---|---|
| G2 | Tidio Reviews & Product Details / G2 AI | Grounded web search | Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation ( ... ), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single |
Customer proof
No named customers, testimonials, or customer case studies were found.
Independent mentions
- AI Customer Service That Turns Chats Into Revenue / Tidio — AI Customer Service That Turns Chats Into Revenue / Tidio ... Tidio ranks #1 in G2's AI Agent Evaluations ... Turn messy workflows into organized support. Streamline customer service with intuitive interface, smart AI features and native integrations. ... Proactive automations that convert ... Capture more leads, close more sales and book more calls even when you’re offline. Use Flows and Lyro Smart Actions to make sure no opportunity is ever missed. ... $66K+ ... revenue one brand attributed to
- About Us / Tidio - Customer Service Software — Brands build relationships through the service they give their customers. We help businesses make every conversation count. Our customer service platform brings together a help desk, live chat, chatbot (Flows), and an AI agent (Lyro). Teams can manage tickets, organize customer messages, and talk to customers in real time. Our customers average a 75% resolution rate with Lyro, giving their teams more time for questions that need a person. ... Tidio was founded in 2013 in Szczecin, Poland, by CEO
- Tidio Pricing—Find the Best Plan for Your Business Needs — AI-powered plans Lyro AI Agent + Tidio Help Desk Combine AI and human conversations on the Tidio Platform Flows automation for support & sales Unified analytics and reporting Lyro AI Agent only Add an AI Agent to Zendesk, Salesforce, or any other help
- Tidio Features (All Plans) — ## Lyro AI Agent Our customers average a 75% resolution rate with conversational AI that answers common questions and performs recurring tasks. ... . It integrates with your external systems to take real-time action, and it can work in the background,
- Tidio FAQ: Features, Billing, Security, and Integrations — email, and other marketing and customer service tools. Our customers average a ... % resolution rate with our AI, giving support teams more time for conversations that need a person. We were named AI Company of
- Tidio — Tidio # Welcome to Help Center Comprehensive documentation to help you get started with Tidio ### Integration with Shopify support@tidio.net
- AI Customer Service Software Features & Solutions / Tidio — Offer personalized service at scale. Tidio's AI answers routine questions with unmatched accuracy, ensuring your customers feel supported 24/7. ... for conversations that need a person. Our customers average a 75% resolution rate with Lyro AI. Lyro AI is
- Free Live Chat Software for Support and Sales / Tidio — # Real-time conversations that flow effortlessly Build lasting customer relationships that convert. Use intuitive live chat to manage all customer interactions faster than before. No credit card required
External links were grounded in one live web search. Search snippets are leads, not independently scraped page content; rejected links remain available in Review evidence.
Company, security, and trust
Ownership, policies, security signals, and public trust evidence.
| Signal | Finding | Source |
|---|---|---|
| Company and ownership | Tidio was founded in 2013 in Szczecin, Poland, by CEO Tytus Gołas. The company has grown to more than 180 employees across offices in San Francisco, Warsaw, and Szczecin, Poland. Backed by $25M in Series B funding, Tidio | source |
| Contact and support | A customer messages you at 7pm, and your laptop is closed. Whether that chat gets answered depends on the app on your phone, which most roundups skip. We compared nine live chat apps for customer support (not video-chat | source |
| Legal and privacy | We use cookies to ensure that our website runs smoothly, improve your experience, monitor our performance, and for personalized advertising (ads personalization and ad measurement), including with Google. To learn more a | source |
| Security and compliance | Not published on the collected pages. | — |
| Uptime and status page | Not published on the collected pages. | — |
| Domain registered | 2005-05-20 | — |
| Domain expires | 2034-05-20 | — |
Not found on the collected pages: security and compliance, uptime and status page. This only means Scout did not find it on the pages it read; it says nothing about the company itself.
Documentation and product updates
Help resources, product guidance, and visible changes over time.
| Resource or update | Type | What is available | Date or freshness |
|---|---|---|---|
| Contact and support | Support | Public contact and support channel. (source) | Not dated |
Not found in the collected public sources: public roadmap, changelog or release notes, status page, separate help center or knowledge base.
Technical
Technical and delivery signals
Delivery model, platforms, API, data ownership, reliability claims and release activity.
| Signal | Finding | Source |
|---|---|---|
| Delivery model (cloud, self-hosted, desktop, browser extension) | Tidio is a web-based customer service software S1. | S1 |
| Platforms and apps | Available on web; no native mobile or desktop apps mentioned S1. | S1 |
| API and extensibility (API, SDK, webhooks, MCP, plugins) | Offers API and webhooks for custom integrations, and supports Zapier/Make connections S30. | S30 |
| Data ownership and export | Not published on the collected pages. | — |
| Performance and reliability claims | Claims an average 75% resolution rate for customers using Lyro S25. | S25 |
| Release activity | Not published on the collected pages. | — |
Measured infrastructure
Domain, certificate, and hosting signals, measured directly.
| Signal | Finding |
|---|---|
| Domain registered | 2005-05-20 — GoDaddy Online Services Cayman Islands Ltd. |
| Domain expires | 2034-05-20 |
| First archived | 2001-04-04 — web archive |
| TLS certificate | Google Trust Services, valid, expires 2027-01-09 |
| Security headers | CSP, X-Content-Type-Options, Referrer-Policy |
| Headers not served | HSTS, X-Frame-Options |
| Server header | cloudflare |
| Mail handled by | aspmx.l.google.com, alt2.aspmx.l.google.com |
| Nameservers | amir.ns.cloudflare.com, zara.ns.cloudflare.com |
Not measurable: rdap: exceeded the overall budget; wayback: exceeded the overall budget; tls: exceeded the overall budget; dns: exceeded the overall budget; headers: exceeded the overall budget. A gap here means the lookup was unavailable, not that the finding is negative.
Technical site audit
A bounded multi-page crawl with page-level issues and URLs.
Scout — Bounded technical crawl
- Pages crawled: 15 of 15 maximum
- Technical health: 96/100
- Critical issues: 0
- Warnings: 11
- Notices: 1
Issues
| Severity | Issue | Value | Affected URL |
|---|---|---|---|
| warning | Missing meta description | — | https://www.tidio.com/panel/login |
| warning | Page should have one primary H1 | 0 | https://www.tidio.com/panel/login |
| warning | Missing canonical URL | — | https://www.tidio.com/panel/login |
| notice | Low visible word count | 0 | https://www.tidio.com/panel/login |
| warning | Duplicate title in audit sample | 2 | https://www.tidio.com/ |
| warning | Duplicate title in audit sample | 2 | https://www.tidio.com/ |
| warning | Duplicate title in audit sample | 2 | https://www.tidio.com/custom-ai-agents/ |
| warning | Duplicate title in audit sample | 2 | https://www.tidio.com/contact-sales/ |
| warning | Duplicate meta description in audit sample | 2 | https://www.tidio.com/ |
| warning | Duplicate meta description in audit sample | 2 | https://www.tidio.com/ |
| warning | Duplicate meta description in audit sample | 2 | https://www.tidio.com/custom-ai-agents/ |
| warning | Duplicate meta description in audit sample | 2 | https://www.tidio.com/contact-sales/ |
Crawled pages
| Status | Title | H1s | Words | Response | URL |
|---|---|---|---|---|---|
| 200 | AI Customer Service That Turns Chats Into Revenue \ | Tidio | 1 | 1877 | 281 ms |
| 200 | AI CX Agent for Support Teams: Lyro Ranks No. 1 on G2 | 1 | 2274 | 497 ms | https://www.tidio.com/blog/lyro-ai-cx-agent-g2-evaluations/ |
| 200 | Let’s Talk About Growing Your Online Business \ | Tidio | 1 | 536 | 252 ms |
| 200 | Tidio - login | 0 | 0 | 195 ms | https://www.tidio.com/panel/login |
| 200 | AI Customer Service That Turns Chats Into Revenue \ | Tidio | 1 | 2168 | 232 ms |
| 200 | Lyro - AI Customer Service Agent for Better CX (Free Trial) | 1 | 2448 | 64 ms | https://www.tidio.com/ai-agent/ |
| 200 | Cove Smart Grew Self-Service Resolution 70% With Lyro AI | 1 | 1120 | 52 ms | https://www.tidio.com/customers/cove/ |
| 200 | Tailored CX with Trustworthy AI & Expert Support \ | Tidio | 1 | 1730 | 35 ms |
| 200 | Let’s Talk About Growing Your Online Business \ | Tidio | 1 | 252 | 832 ms |
| 200 | Free Live Chat Software for Support and Sales \ | Tidio | 1 | 1670 | 59 ms |
| 200 | Help Desk For eCommerce Stores And Service Providers \ | Tidio | 1 | 1360 | 28 ms |
| 200 | Sales Automation Flows: Boost Profits and Conversions | 1 | 1502 | 45 ms | https://www.tidio.com/flows/ |
| 200 | Connect with the tools you already use | 1 | 1436 | 70 ms | https://www.tidio.com/integrations/ |
| 200 | Tidio Features (All Plans) | 1 | 2931 | 26 ms | https://www.tidio.com/features/ |
| 200 | Customer Stories | 1 | 830 | 37 ms | https://www.tidio.com/customers/ |
This is a bounded Scout crawl. Core Web Vitals and Lighthouse scores are not claimed unless a dedicated performance audit is connected.
Search Console and Analytics
First-party search and behavioral data connection state.
Modeled acquisition channels
| Channel | Estimated share |
|---|---|
| direct | 74.0% |
| search | 11.9% |
| search organic | 9.3% |
| search paid | 2.6% |
| social | 2.4% |
| social organic | 2.1% |
| social paid | 0.3% |
| referrals | 7.0% |
| paid referrals | 0.4% |
| 3.0% | |
| gen ai | 0.7% |
| affiliate | 0.5% |
| other | 0.0% |
First-party connections
| Integration | Status | Data available after connection |
|---|---|---|
| Google Search Console | Not connected | Clicks, impressions, CTR, average position, queries, pages, countries, and devices |
| Google Analytics | Not connected | Organic sessions, engagement, landing pages, conversions, geography, and devices |
No first-party Search Console or Analytics numbers are shown until the site owner authorizes the corresponding Google account. Scout traffic model values above are modeled estimates, not private analytics totals.
Limits and method
Limitations and open questions
Known constraints and missing evidence from the collected pages.
The collected pages do not mention specific competitors by name. Evidence gaps include lack of detailed security/compliance certifications, uptime status, and data export options. Pricing details for the Plus plan are incomplete (usage-based pricing not specified). Customer testimonials are anonymous and may not be independently verified.
Sources, method, and limitations
Evidence inventory, collection method, provider use, and constraints.
This report is based on 13 of 15 collected pages from tidio.com, including product, integration, and solution pages. Static and browser rendering rendering were used; external proof search was enabled but only verified the existence of a G2 rating. Pricing data was sourced from an owner-reviewed research snapshot of the pricing page. Limitations: some pages were not collected, and external review content was not scraped.
- Official Websitehttps://www.tidio.com/ai-agent/Verified
- Official Websitehttps://www.tidio.com/about/Verified
- Official Websitehttps://www.tidio.com/ai-agent/product-recommendations/Verified
- Official Websitehttps://www.tidio.com/solutions/customer-service/Verified
- Official Websitehttps://www.tidio.com/solutions/marketing-and-sales/Verified
- Documentationhttps://www.tidio.com/integrations/Verified
- Documentationhttps://www.tidio.com/blog/chatbot-app/Verified
- Documentationhttps://www.tidio.com/blog/live-chat-apps/Verified
- Documentationhttps://www.tidio.com/integrations/15five/Verified
- Pricing Pagehttps://www.tidio.com/integrations/2checkout/Verified
- Documentationhttps://www.tidio.com/integrations/absorb/Verified
- Documentationhttps://www.tidio.com/integrations/accelevents/Verified
- Documentationhttps://www.tidio.com/integrations/act-on/Verified
- Review Sitehttps://ai.g2.com/product/tidioVerified
- Articlehttps://www.tidio.com/Verified
- Articlehttps://www.tidio.com/pricing/Verified
- Articlehttps://www.tidio.com/features/Verified
- Articlehttps://www.tidio.com/faq/Verified
- Articlehttps://help.tidio.com/hc/en-usVerified
- Articlehttps://www.tidio.com/live-chat/Verified
- Articlehttps://www.tidio.com/customer-service-platform/Verified